Trusted Agent profile

Verified

Mann Southampton reviews

★★★★★ Excellent

255 reviews across 1 platform

19 The Marsh, Hythe, Southampton, SO45 6AJ

Part of Mann, see every office.

Mann's Southampton office at 19 The Marsh is rated 4.8 out of 5 across 255 reviews on 1 platform, including 255 Google reviews rated 4.8. It won Trusted Agent in The Trusted Agent 2026 awards.

Google logo

4.8 / 5

255

Reviews on Google

This office

Reviews may appear on more than one platform.

Awards

The Trusted Agent 2026 results for Mann, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Reviews

Every review we hold for the Southampton office, from every platform, shown as written. First names only.

5/5

Google

Lauren was so helpful throughout the whole process. Thank you!

Justin · 13 February 2026

5/5

Google

Francesca, Olivia, and Nikki helped with my housing. They were very understanding of my delicate situation and handled that with care. Fantastic, efficient all they way through.very pleased to have met them all.

Ritchie · 17 August 2026

5/5

Google

Huge thanks to Georgia and Laura for making the whole process of selling my property so easy. Super friendly, always on top of things, and really supportive from start to finish. Couldn’t have asked for a better team!

Ben · 27 April 2025

5/5

Google

We are purchasing a property with Mann currently, we are super happy with the service they are providing. In particular Olivia and Lee have been really helpful, their communication is great and they have been empathetic when we experienced a bump with a previous purchase. We would most definitely use them again in the future. Thanks for all of your help!

Lorna · 24 April 2021

Agent replied

Thank you for your excellent 5* review and kind words. Best wishes, Lucy, Customer Relations.

5/5

Google

Fantastic service from Holly and the team! They went above and beyond to help me secure a great home Thank you Holly I will recommend you and everyone at MANN

Steve · 26 April 2024

Agent replied · 24 August 2024

Many thanks Steve Shotter for the fantastic recommendation and 5* review. Kind regards, Lucy, Customer Relations.

5/5

Google

We are buying through this company and they have been amazing from day one. If you ask for a team member to call you back, they will, they are totally on the ball and we would recommend them to anyone. We have been really impressed and Jamie and his team are so helpful and polite. 🤗PositiveResponsiveness, Quality, Professionalism, Value

Sharan · 25 August 2021

Agent replied

Thank you for your brilliant 5* review and recommendation. Best wishes, Lucy, Customer Relations.

5/5

Google

The team at Locksheath know their business and know what the Customer expects. I recently had a very quick turnaround on a rental property. Dan and his team pulled all the stops out to ensure everything went smoothly and incredibly quickly. I cannot thank this team enough for their absolute professionalism, attention to detail and patience throughout. They are fully deserving of plaudits from senior management.

Cecilia · 6 October 2019

Agent replied

Many thanks Cecilia for the excellent 5* review of your experience with our dedicated Mann team. Best wishes, Lucy

5/5

Google

Holly is one of the best estate agents I've ever dealt with. Great communication and thank you for always keeping us in the loop.

Holly · 25 July 2024

Agent replied · 24 August 2024

Thank you for taking the time to leave us this great 5* review Holly. Kind regards, Lucy, Customer Relations.

5/5

Google

We had excellent time from Francesca during our viewing session. She happily showed us around and tried to be as helpful with our questions which we very much appreciated

Lisa · 22 August 2026

5/5

Google

Lauren Conway is a credit to the company she has shown me around a few houses. She was extremely professional and polite and knew all the details about each of the properties. I look forward to future business with her.

Gemma · 16 July 2023

Agent replied · 30 July 2023

Thank you for the fantastic 5* review and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.

5/5

Google

First time buying a house, and completing next week! It’s been an experience for sure! But without a doubt Laura has been an absolute trooper throughout! She is so polite, friendly, attentive, professional, whenever I have an issue she is quick to resolve it! And most of all she’s been a hero with dealing with my mood swings throughout the process! Could have asked for a better estate agent to go through! So grateful for all she has done for us! Thank you Laura!! You’ve been the best ☺️

Beth · 3 September 2022

5/5

Google

I have just a had a property let by Manns Locks Heath and I will be instructing them to Let two more units I have becoming vacant next month. Alec and his team have done a great job for me finding a tenant within a week of me instructing them. The tenant moved in yesterday. I found the team to be very thorough and professional and the service exceded my expectations. I would definitely recommend the letting team and like I said I am using them again soon in the future. A big thank you to Alec and Saxon and I look forward to working with you again very soon.

Raj · 3 September 2022

5/5

Google

I have recently sold my property through Mann and I really couldn’t recommend them enough, we decided to change estate agents early in the process based on reviews and we came across Mann and I am so glad that we did. The team were efficient and effective with getting all of the details correctly published, and they would send over weekly updates on how things are going. Throughout the whole process the team have kept me updated and when we finally sold they were very on top of chasing, getting all the parties aligned and making sure that everyone had the right communication. Overall the communication and service provided by the team in Mann has been fantastic, thank you all so so much for your hardwork xx

Georgiana · 24 December 2023

Agent replied · 31 December 2023

Thank you Georgiana for your 5*'s and kind comments! It is wonderful to see another positive review left for our local and hardworking team. Kind regards, Scott @ Customer Care

5/5

Google

Throughout the selling process Laura was always ready to help and give advice. Nothing was too much trouble for her. When she wasn't available her colleagues in the Locks Heath office were just as helpful. I would recommend them to anyone with property to sell.

Ian · 2 December 2022

Agent replied · 30 July 2023

Thank you for taking the time to share your experience and for your wonderful 5* review and recommendation! Kind regards, Lucy, Customer Relations.

5/5

Google

Laura and the team - WOW. They really looked after me throughout and always called me to fill me in with bits. Even when my solicitors were taking their time they still called to let me know where I was in the process. Very Friendly, Knowledgeable and personable. Good Work - Will easily recommend your squad to anyone! Guy.

Guy · 30 July 2020

Agent replied

Thank you for taking the time to leave this fantastic 5* review. Best wishes, Lucy

5/5

Google

Considering they were our sellers estate agents they were more than helpful especially Olivia who kept us updated throughout and chased the process as much as she could, and we can’t thank her enough for that. Great service and would fully recommend 👍🏻PositiveResponsiveness, Quality, Professionalism, Value

Nick · 25 August 2022

Agent replied

Many thanks for your outstanding recommendation and 5* review. Best wishes, Lucy, Customer Relations.

5/5

Google

Excellent brokerage service provided by David worth every penny, clear easy to understand perfect for first time buyers.

Arek · 13 February 2026

Agent replied · 13 April 2026

Thank you for your kind words about David and our brokerage service! We take pride in making the home buying process easy and understandable for all of our clients. Your satisfaction is our ultimate goal. Kind regards, Lucy, Customer Feedback and Support Team

1/5

Google

It's abundantly clear that they blatantly lied and exhibited complete disregard for me from the very beginning. When I called to arrange a viewing and they promised to send an email, they failed to follow through, which raises suspicions that this negligence could be linked to my ethnic name. Perhaps due to my name, they thought I was uneducated and didn't know any better (I have two degrees in structural engineering). Moreover, the lady on the phone seemed remarkably eager to cut the conversation short, almost as if she couldn't wait to evade her responsibilities. To exacerbate matters, she also tried to assess how much more I might be willing to pay, showing such poor behaviour and a concerning lack of fairness in the process. As a structural engineer who has previously worked alongside a property business, I am well-acquainted with industry standards and expectations. This level of unprofessionalism is deeply disappointing and falls far short of the professionalism I would expect from any reputable organisation. Considering these circumstances, it may be worth considering calling them out on social media to shed light on this unprofessional behaviour and hopefully prompt some accountability. Finally, if there was an option to select 0 ratings I would opt for it, abysmal service.

John · 29 September 2023

Agent replied · 29 October 2023

Thank you for your review, however upon investigation we have found that you are not a customer of this branch. If you could please email us at review@countrywide.co.uk and I can look into this for you as feedback like this is concerning to us when we cannot locate you as a customer.

1/5

Google

"My interaction with this real estate firm was less than positive. The Lady who was assigned to me throughout the procedure appeared indifferent and uninterested. I frequently felt as though I was kept in the dark about crucial updates due to inadequate communication. The property listings offered additionally did not suit my choices, which made the search difficult. It was clear that the lady was more concerned with finding out how much I was ready to spend than with locating a home that actually suited my needs. This tactic left me feeling pushed around and uneasy, which made me even more disappointed. I had a bad overall experience with this business, and I would be hesitant to hire them again.

Ashadul · 29 September 2023

Agent replied · 29 October 2023

Thank you for your review, however upon investigation we have found that you are not a customer of this branch. If you could please email us at review@countrywide.co.uk and I can look into this for you as feedback like this is concerning to us when we cannot locate you as a customer.

1/5

Google

My experience with this real estate company left much to be desired. The agent assigned to me seemed uninterested and unresponsive throughout the process. Communication was lacking, leaving me in the dark about important updates. Moreover, the property listings provided didn't align with my preferences, making the search frustrating. It felt like the agent was more interested in my budget than finding a property that truly suited my needs, which was pushy and uncomfortable. In summary, my experience with this company was disappointing, and I would be cautious about using their services again.

M · 29 September 2023

Agent replied · 29 October 2023

Thank you for your review, however upon investigation we have found that you are not a customer of this branch. If you could please email us at review@countrywide.co.uk and I can look into this for you as feedback like this is concerning to us when we cannot locate you as a customer.

1/5

Google

I had an unsatisfactory experience with this real estate firm. The agent assigned to me appeared disinterested and unresponsive throughout the entire process. Communication was subpar, and I often felt uninformed about important updates. Additionally, the property listings provided didn't match my preferences, leading to a frustrating search. It was clear that the agent was primarily focused on my budget rather than finding a property that truly suited my needs, which felt pushy and uncomfortable. Overall, my experience with this company was disappointing, and I would think twice about using their services again.

Suliman · 29 September 2023

Agent replied · 29 October 2023

Thank you for your review, however upon investigation we have found that you are not a customer of this branch. If you could please email us at review@countrywide.co.uk and I can look into this for you as feedback like this is concerning to us when we cannot locate you as a customer.

1/5

Google

"I had a less than satisfactory experience with this real estate company. The Lady assigned to me seemed disinterested and unresponsive throughout the entire process. Communication was poor, and I often felt like I was left in the dark about important updates. Additionally, the property listings provided did not align with my preferences, making the search frustrating. It was evident that the lady was primarily interested in seeing how much I was willing to pay, rather than finding a property that truly met my needs. This approach felt pushy and uncomfortable, further adding to my disappointment. Overall, my experience with this company was disappointing, and I would hesitate to use their services again." Edit (my reply): Sorry I don't wanna deal with the racist lady and this racist company who lets her keep her job. To top it off I get an automated/templated response. Regards S.

Sufiyan · 29 September 2023

Agent replied · 29 October 2023

Thank you for your review, however upon investigation we have found that you are not a customer of this branch. If you could please email us at review@countrywide.co.uk and I can look into this for you as feedback like this is concerning to us when we cannot locate you as a customer.

5/5

Google

Nicole provided excellent and professional service from the outset. My house was let within just a matter of days and she was able to guide me, a first-time 'landlord', through the formalities of the letting process smoothly and effectively. I cannot recommend Nicole and the Mann Letting Team's support highly enough. Would definitely use their services again.

Steve · 24 February 2020

Agent replied

It is wonderful to read your great 5* review for our local team, your comments of which have been passed on. Best wishes, Scott (Customer Relations)

5/5

Google

Very pleased with the service provided from Francesca (lettings team) who found good tenants quickly and made the whole process smooth and stress-free. Would happily recommend

Lisa · 23 July 2026

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

Read Mann's Google reviewsLeave Mann a review

Questions about Mann Southampton

How many reviews does Mann Southampton have?

Mann's Southampton office has 255 reviews across 1 platform: 255 on Google.

What is Mann Southampton's rating?

Mann Southampton is rated 4.8 out of 5 across all 255 reviews, and 4.8 out of 5 on Google from 255 reviews.

Has Mann won any awards?

Yes. In The Trusted Agent 2026 awards: Mann, Southampton won Trusted Agent.

Where is Mann's Southampton office?

Mann Southampton, 19 The Marsh, Hythe, Southampton, SO45 6AJ.

The Trusted Agent

Is this your office? Claim your page.