Every review we hold for the Southampton office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleUsed a few agencies before to sell my property unsuccessfully and went ahead with Mann as they understood my needs and did an exceptional job to achieve a successful outcome. Laura was assisting us throughout the whole process and was knowledgeable, approachable and keen to help. The fees and contract are very competitive and I would highly recommend Mann if you are buying or selling your property.
Slightly off topic, but I rented a property through them around 10 years ago and that was super smooth and a good experience so I would recommend this agency for any housing needs.
Best of luck! Hope to work with you again in the future :)
Dima · 23 May 2025
★★★★★ 5/5
GoogleStephanie was super at communicating during the booking, viewing and follow ups. She was professional, yet very warm and friendly. It was a great experience, thank you.
Holly · 13 December 2025
Agent replied · 13 April 2026
Thank you for your kind words! We're thrilled to hear that Stephanie provided top-notch service for your booking, viewing, and follow-ups. Our team always strives to be both professional and friendly. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleJust wanted to say a huge thank you to Fran. Excellent service and an asset to the team.
Harry · 13 February 2026
Agent replied · 13 April 2026
Thank you for this amazing review! We are so grateful to have Fran on our team. Your kind words mean the world to us. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 1/5
Googlerecently had the unfortunate experience of dealing with Mann Sales and Letting Agents, and I must say it was nothing short of a nightmare. I feel compelled to share my terrible experience so that others can avoid the same ordeal.
From the very beginning, presented themselves as a professional and reliable agency. However, it quickly became apparent that this was far from the truth. One of the most significant issues was the blatant dishonesty I encountered throughout my interaction with them.
Communication with Mann Sales and Letting Agents was also a nightmare. They were often unresponsive and seemed disinterested in resolving any of my concerns. It was clear that they had no intention of actually helping me.
I hope that sharing my experience will prevent others from falling into the same trap I did. Choosing a trustworthy agency is crucial, and unfortunately, Mann Sales and Letting Agents falls far short of that standard. STAY AWAY FROM THIS COMPANY AT ALL COSTS, FULL OF LIARS AND DECEIVERS!
Rich · 29 September 2023
Agent replied · 29 October 2023
Thank you for your review, however upon investigation we have found that you are not a customer of this branch. If you could please email us at review@countrywide.co.uk and I can look into this for you as feedback like this is concerning to us when we cannot locate you as a customer.
★★★★★ 5/5
GoogleAmazing service. The young lady assisting me, Francesca, was extremely polite and helpful. Her patience with all the questions I had was so reassuring and appreciated. Francesca was very informative and listened fully to what I was looking for. Please forward my thanks to Francesca.
Jayne · 13 March 2026
★★★★★ 5/5
GoogleThank you Mann estate agents for helping find our beautiful rental. Olivia was great, very helpful and patient, she went above and beyond to help.
Judith · 2 August 2026
★★★★★ 5/5
GoogleBoth Olivia and Francesca were so lovely and helpful with both myself and my partner from our first viewing up until move in day! Olivia was so knowledgeable, there to answer any and all questions and was very understanding with our …
Megan · 22 March 2026
★★★★★ 5/5
GoogleOliver Gregory is a polite, hardworking, and reliable sales agent who made the whole process easy for us by quickly putting our property back on the rental market. Excellent communication and great service throughout.
Nina · 23 May 2026
★★★★★ 5/5
GoogleHighly recommend this place, Olivia was amazing very efficient and professional will definitely be coming back in future
Mercy · 13 January 2026
Agent replied · 13 April 2026
Thank you for your amazing review! We are so glad Olivia delivered a top-notch, efficient and professional experience for you. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleI recently used the team at Mann to re-let our apartment. Super quick and efficient at finding a tenant and most importantly hugely supportive throughout the onboarding process. Many thanks to Fran for finding a tenant super quick and to …
Kate · 22 March 2026
★★★★★ 5/5
GoogleMann locks heath has been brilliant sorting out everything with buying our property, highly recommend Laura Whitworth
Penny · 13 January 2026
Agent replied · 13 April 2026
Thank you so much for your kind words and recommendation! We are happy to hear that we were able to assist you in buying your property. We take pride in providing top-notch service to our customers. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleLauren came to value my house, she was super professional and gave me some helpful advice relating to my sale.
Lauren also showed me a property at the weekend and although it wasn't right for me, she was extremely knowledgeable and understanding of my needs. I feel that Mann will be proactive in helping me find my next home.
Claire · 13 February 2026
Agent replied · 13 April 2026
Thank you for the kind words, we are proud to have Lauren on our team! Our goal is always to provide exceptional service and make the home buying/selling process as smooth as possible. Best wishes, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleI had a fantastic experience with this lettings agency, especially Olivia who helped me through the process! Communication was clear and prompt. I’d highly recommend them to anyone looking for a reliable and supportive lettings service!
Ariadne · 13 March 2026
★★★★★ 5/5
GoogleAmazing service! Olivia was brilliant, friendly, professional, and super efficient.
Bridie · 13 January 2026
Agent replied · 13 April 2026
Thank you so much for your kind words! We truly appreciate your feedback and are thrilled that you had a positive experience with our team member, Olivia. We strive to provide friendly, professional, and efficient service to all of our customers. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleOlivia, Fran and Nicola were brilliant in helping us organise everything to move in to our new home. We are very happy in our new home.
Gemma · 23 May 2026
★★★★★ 5/5
GoogleMy husband and I have recently rented an apartment through Mann Lettings and have mostly dealt with Jenna. Our situation was far from the norm, as we needed to rent somewhere whilst still abroad to be able to come back to. Jenna went above and beyond to help accommodate us and secured us a great flat in a very short time frame. If you are looking for a professional and caring negotiator look no further than Jenna!PositiveResponsiveness, Quality, Professionalism, Value
Catherine · 25 August 2022
Agent replied · 30 July 2023
Thank you for taking the time to leave us this amazing 5* review. Kind regards Lucy, Customer Relations.
★★★★★ 5/5
GoogleLaura W has been great - from our first contact she has managed the sale of our property faultlessly. She and the team have kept us updated, answers our questions and made the whole process so much easier than previous experiences of house selling. I would highly recommend her and the team at Mann.
Catherine · 13 January 2026
Agent replied · 13 April 2026
Thank you for trusting us with the sale of your property! It's been a pleasure working with you and we are thrilled to hear about your positive experience. We strive to make every sale as seamless and stress-free as possible. Thank you for recommending us! Kind regards, Lucy Mawer, Customer Feedback and Support Team
★★★★★ 5/5
GoogleSold my flat with Mann Locks Heath. Was provided with an exceptional customer experience from start to finish. Specifically to credit Laura, Lauren and Stephanie for their prompt responses, regular updates and friendly natures. Also to mention if any of the team were out, the lettings team would pick up the calls and provided me with the same level of fantastic customer care. My messages were relayed and responded to promptly.
Alfie · 16 July 2025
Agent replied · 13 November 2025
Thank you so much for choosing Mann Locks Heath to sell your flat! We are thrilled to hear that you had an exceptional customer experience with our team. Laura, Lauren, and Stephanie are truly dedicated to providing prompt responses, regular updates, and friendly service. We are also proud of our lettings team for providing the same level of fantastic customer care. Your messages were always relayed and responded to promptly. Thank you for your kind words and we wish you all the best in your new home! Kind regards, Lucy Mawer, Customer Feedback and Support Team
★★★★★ 1/5
GoogleI was very disappointed with Mann while trying to sell my house in Spring 2025. Firstly, they valued the house significantly above the market value, presumably as a tactic to get me to sign with them. This only delayed the sale because there were, predictably, no enquiries. Worse, there was then very little follow through from them whenever I asked what was going on and nobody seemed that interested in helping me. The only saving grace is that I had negotiated a one month exclusive period, down from their normal 3/4 months, so I was able to extract myself without too much hassle.
Paul · 13 February 2026
★★★★★ 5/5
GoogleYesterday I completed on my house sale and felt compelled to leave a review about the excellent service I have received from Mann in Locks Heath.
Right from the initial meeting and creation of my house sale listing (including high quality photography and a great write-up) Mann have been absolutely excellent.
Unfortunately my first two sales fell through due to the Buyers (no fault of Mann), but each time my property was promptly relisted and sold.
My property was a flat-roofed house of pre-fab' construction, so Mann vetted any potential Buyers to make sure that they were aware and to assure that they had a Mortgage provider in place who would lend on that type of house (to avoid wasting time).
Thankfully it was third time lucky and Olivia was assigned to guide my sale through. I honestly can't sing her praises enough. Proactive, personable, professional and helpful at every stage, she was intrinsic in getting my sale sorted and through during a time of unprecedented demand (a combination of COVID and the Stamp Duty Holiday). She always obtained answers to my questions promptly and updated me accurately and clearly. I would whole-heartedly recommend the team and services at Mann Locks Heath.
On a separate note, I would fully warn against using their recommended Conveyancers (Countrywide Conveyancing Services).
Use a recommended (or highly rated) local Solicitor that you can contact directly.
Countrywide Conveyancing Services were no good at all, but thankfully the Mann Team (Olivia in particular) were there to help and effectively plug the gaps!PositiveResponsiveness, Quality, Professionalism, Value
LJ86 · 25 August 2021
Agent replied
Many thanks for your fantastic 5* review, kind words and recommendation. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleNicole & Lettings Team are absolutely faultless! Zero hesitation to recommend this branch, and the wonderful team.
My partner & I recently let a property via Nicole (and Alfie, if Nicole was out of office) and we had the most pleasant, friendly yet outstanding and professional experience with her.
From initial enquiry right through to moving in, Nicole's attention to detail and efficiency with communication was second to none. I have rented many properties over the years in various cities, and I have never experienced a service as professional as this. Even during stages in the process when there was no movement or updates, Nicole still went out of her way to call us to let us know that there was no news yet but she wanted to reassure that she hadnt forgotten us.
Nicole went above and beyond to ensure we were moved in on the dates we needed (in order to work around our busy and restrictive work schedules) and to deal with queries that we had along the way. Nothing was too much to ask, and she remained super friendly/happy/approachable each and every time. Equally, on the few occasions that we spoke with Alfie, we were met with the same level of professionalism, courtesy, and efficiency.
Every promise made to us was met. Most importantly of all, regarding communication.
Why can't all estate agents be like this?!
Thank you for all that you have done for us!
Jo & RyanPositiveResponsiveness, Professionalism
Joanne · 25 August 2021
Agent replied
Thank you for taking the time to leave us this great 5* review and kind words. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleOlivia, Laura and the team were absolutely superb throughout the entire process of buying our new home. Their communication was excellent, providing us with weekly updates so we always felt fully informed of everything that was going on. They were always very responsive with any queries we had and went above and beyond with every aspect of the service they provided. I cannot recommend Mann at Locks Heath highly enough and thank them for their professionalism, friendliness and expertise.PositiveResponsiveness, Professionalism
Chris · 25 August 2021
Agent replied
Many thanks for your fantastic recommendation and 5* review. Best wishes Lucy, Customer Relations.
★★★★★ 5/5
GoogleVery impressed with the experience we received when viewing a property this week. Olivia was excellent. Friendly, informative and incredibly helpful. We appreciated that she was thorough and didn’t make us feel rushed or under pressure. Clearly very competent and we are highly impressed with the service we have received overall. Would definitely recommend Mann and hope to use them again.
Hayley · 16 March 2025
★★★★★ 5/5
GoogleWent to view a property with Fran, loved it. Within 24 hours I was accepted by the owner. 24 hours later my referencing had passed and had a move in date. Very very easy with these guys, kept me up to date constantly and kept their word. Will definitely use them again in the future.
Thanks again
Connor
Connor · 23 June 2026
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
