Trusted Agent profile · Southampton, Hampshire
Verified
★★★★★
274 reviews across 3 platforms
46 Oxford Street, Southampton, Hampshire, SO14 3DP
Part of Enfields, see every office.
Enfields's office in Southampton, Hampshire, at 46 Oxford Street, is rated 4.5 out of 5 across 274 reviews on three platforms, including 216 Google reviews rated 4.4.
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
I purchased a new build property and the company used two agents in the Southampton area, one of which was Enfields. Even though they weren't allowed to give me ...Read all 4 from sellers
The process of buying a flat has taken an extremely long time. However I can confidently say that if it wasn't for Sam and Shaun this process would have taken a ...Read all 6 from buyers
I recently instructed the lettings team to market and manage our buy to let property. Jack explained the relevant fees and process very clearly, so I knew ...Read all 14 from landlords
We dealt with Enfields when moving in to a rented property and found them to be very professional and very approachable. Georgia was especially helpful and ...Read all 3 from tenants
Enfields are experts in our field and our knowledge of central Southampton property is unsurpassed. Our network of city centre branches includes offices set in the vibrant Oxford Street and bustling Shirley Road locations where we base our thriving sales, lettings, and property management departments. Our award-winning, professional estate agents really do have the edge when it comes to matching people to property. Enfields was founded with a vision to offer a better experience to customers with homes to buy, sell or let. We wanted to offer more than the traditional estate agency approach; we wanted to complete the property chain with a portfolio of property services performed by the industry's best and most motivated estate agents - and we wanted the enfields brand to become synonymous with success. Today, we're there. We've helped to shape the way people look at buying and selling property with a fresh, more exciting experience that our customers respect and our teams aspire to. Our teams of experienced property professionals are enjoying the rich rewards and benefits that come from a reputable brand that is renowned for its customer service and unrivalled local knowledge. Together, we've helped enfields become the estate agency of choice for the thousands of homeowners and buyers who continue to turn to us when it's time to move, let, invest, and build - and, together, we have achieved our vision.
Every review we hold for the Southampton office, from every platform, shown as written. First names only.
5/5
GoogleI have recently moved in my first apartment (rent) in the UK. I am here to start my PhD. Annah from Enfields handled the process very well. She is sweet and always available to answer any questions. Since I am from another country, I didn't have any knowledge about the process of renting and she made everything clear and kept me informed.
5/5
FacebookJack and Georgia were brilliant - speedy, flexible and communication from them was second to none. Accommodated all my asks and were more than happy to help with everything. Best experience I have ever had with a letting agent, thanks to both!
Hi Keith, thank you so very much for your kind words and positive feedback! We wish you all the best and look forward to assisting you again in the future!
5/5
View AgentsFirst time landlord
This is the first time I have been a landlord and I can say that dealing with Georgia Steel at Enfields, Southampton has been a pleasure. I could not wish for a more professional organisation to help and advise me from start to finish.
Hi Peter, thank you very much for your review, we really appreciate it,
5/5
GoogleWe use Enfields to fully manage two flats that we rent out. Our property manager is Emily. I've found her to be highly repsonsive to any queries that I have, and she promptly informs us of issues needing attention with the property and keeps us up to date with progress on any works that are required. Thank you!
5/5
GoogleWe have just rented an apartment through Enfields. Everything was smooth and we have really enjoyed the quality of the service. Georgia has been really kind and helpful, keeping us informed along all the steps of the process. Really really recommended!
Giovanni Lacagnina, we are so happy to read such a great review about Enfields Southampton! Please let us know if there is anything else we can do for you; we are more than happy to help!
5/5
View AgentsOrganising the management of our flat.
Having bought a flat from Enfield's we went on to use them for finding a tenant and management also. The Process was made straight forward by them with no surprises and they were friendly and efficient. We would recommend them to anyone.
Thank you very much for the review Mark, we looking forward to continuing working for you.
5/5
Facebook5? - Highly recommended. Special thanks to Georgia for all your help with our rental/move!! ?? You made the process all very easy. Georgia & the team at Enfields Southampton are extremely helpful, friendly & professional. Thanks again. x
Becky Stride, thank you for your kind review; we are happy to pass along your comments to the team here at Enfields Southampton! Thank you so much again for your feedback! We hope you have a great day!
2/5
GoogleGeorgia was very friendly and responsive. Hard worker. Having said that, the prices charged for services were extortionate and I would not recommend students choose this place. 2 star rating because you will get swindled for your money.
Dear Mohamad, thank you for providing this feedback, I’m glad to hear the service you received was good, but I’m sorry you felt the fees were high. We do not specialise in student property and therefore don’t have many students rent with us, but it may be the specialist student rental companies do things differently. It’s certainly useful feedback and we shall consider this more carefully on student properties in future.
5/5
FacebookEnfields Southampton, in particular Sam, worked very hard to sell our property and help us with our onward purchase. Our situation was not straightforward and they were endlessly patient and professional. I would highly recommend them!
Thanks for your comments and recommendations on our page! Much appreciated by the team!
2/5
GoogleGeorgia was very friendly and responsive. Hard worker. Having said that, the prices charged for services were extortionate and I would not recommend students choose this place. 2 star rating because you will get swindled for your money.
Dear Mohamad, thank you for providing this feedback, I’m glad to hear the service you received was good, but I’m sorry you felt the fees were high. We do not specialise in student property and therefore don’t have many students rent with us, but it may be the specialist student rental companies do things differently. It’s certainly useful feedback and we shall consider this more carefully on student properties in future.
5/5
FacebookHi Georgia has been great and has kept me updated throughout proceedings. I probably drove her mad. Jack and the team @ Enfields letting superb. I always use them to let my properties. Many Thanks Teresa Ward
Hi Teresa, thank you so much for your positive comments about Enfields Southampton! Please let us know if there is anything else we can do for you; we are more than happy to help!
5/5
GoogleWe have three properties being managed by Enfield and have had no problems from the tenants due to their conscientious vetting process. Staff always easy to get in touch with and really helpful if any issues arise. All the tenancies and legalities all taken care of and done as should be. 10/10.
5/5
GoogleI have used Enfields on multiple occasions and always find them helpful. I have dealt with Louise who is very professional and knowledgeable, will definitely use again.
5/5
GoogleHaving been with Enfields for close to 10 years, we can confidently say they are excellent property managers. They've consistently placed quality tenants in our property and are always responsive to tenant needs and repair management. Sarah Hazell, our most recent property manager, has continued this high standard. Highly recommended!
5/5
GoogleI have bought and old a few properties in different cities, and dealt with several agencies. Enfield was one of the best, most organised, and helpful estate agents that I have come across.
Mehdi Kashani, we are so happy to read such a great review about Enfields Southampton! Thank you so much again for your feedback! We hope you have a great day!
5/5
GoogleI have dealt with Enfield`s Letting Dept. (using them to Find Tenants)- with Louise Harston at the helm and find her and her team very professional, human, and effective. All the qualities are essential to us, and help us with running our portfolio. I would highly recommend them to anyone.
1/5
GoogleAwful customer service. Will cancel appointments last minute via text, giving no reason for doing so. Unprofessional staff - unfriendly, unhelpful and generally seemed like they don’t want to be there. Ridiculously high agency fees - honestly couldn’t tell you what you’re paying for because it isn’t good service. Had to chase them several times in an attempt to maintain a viewing I’d booked over three days before and then got given lies/excuses as to why it had to be cancelled e.g. ‘the tenant needs 24 hours notice’ - which would be fair enough if I hadn’t booked it three days before. Just generally a pretty shoddy estate agents - would recommend looking elsewhere. If they treat potential customers this badly, I dread to think how they treat actual customers.
Dear Holly Clements, We regret to hear you feel your experience with us was not a positive one, but we appreciate your feedback. You did have viewings cancelled on two separate occasions with us due to the current tenants refusing us access to the property. The reasons for these cancellations were outlined in the messages sent, so you were kept informed. We do usually send messages of this nature by text as they have a much higher chance of being read rather than an email or phone message, as research has shown. With regards to the cancelations, all viewings are confirmed with current tenants at the time of booking however if they then change their mind and decide to refuse us access, sometimes with very little notice, then there is unfortunately nothing we can do about it. As frustrating as it is for all parties, we must comply and allow tenants quiet enjoyment as per their tenancy agreement. We can only enter a tenanted property with the permission of the tenant. You also requested to view the property on the same day which is why you were advised about the required 24 hour’s notice, but we did get this viewing rebooked for you again at the earliest opportunity, and following the viewing you made the decision the property was not of interest. Although this must have clearly been frustrating for you we did our best to get you in to see that property, and you did get to see it. We'd like the opportunity to turn your experience around. Please reach out to us at enfieldssouthampton@gmail.com at your earliest convenience to discuss how we can turn this experience into a positive one. Thank you, Enfields Southampton
5/5
GoogleWe initially chose Enfields Estate Agents to manage our property because of convenience and location and have now been their clients for a couple of years. Enfields have treated us and our tenants with the utmost respect and professionalism, which goes along way these days. Their level of communication is spot on, they keep us informed and nothing is too much trouble. The outstanding factor with Enfields is their "personal touch" a team that work together and live up to expectation which produces all round confidence and trust. We would recommend Enfields as best!!
Thank you for your kind review; we are happy to pass along your comments to the team here at Enfields Southampton. Please let us know if there is anything else we can do for you; we are more than happy to help. Thank you so much again for your feedback!
5/5
GoogleThe most friendly and helpful team for our first time move! Couldn’t recommend them enough thank you! Fast response times and professional yet human throughout, didn’t once feel like I was talking to an automated response. Many thanks to Casey, Louise and India! - Vicky and Redd
5/5
GoogleI would like to give FIVE stars to Shannon Wilton ( Lettings Negotiator). It was urgent to find accommodation in Southampton and Shannon was very fast and accurate with all the procedures for my new flat. Furthermore, Shannon Wilton was very polite, professional with excellent customer service. 5 STARS!!!
1/5
GoogleRecent email sent to Enfields: Thankfully the Independent adjudicator largely sided with us in recovering our deposit after you attempted to essentially steal from us. From baseless claims we owed rent, to attempting to charge us heinous amount of money to change a battery and generally doing your upmost to not implement the wishes of the two parties who actually mattered in the contract from the outset, us and the property owner. Off the back of this outcome, we are making a report to Nation Trading Standards Estate and Letting Agency team. Whether these actions are deemed to have breached a code of conduct, we’ll let them decide but they are certainly unethical. The deposit protection scheme was established to protect tenants from bad landlords stealing deposit money, not something I would expect from a major estate agent. At this stage, the money isn’t even a priority to us, ensuring we have done everything possible to report Enfields and do whatever we can to prevent you from doing this to anyone else is our current motivation. These actions were clearly a business hoping to prey on people who need the money as quick as possible and would be happy to get back whatever they can from the deposit, you wanted us to agree to all of these costs hoping we had a weakness. Sadly, you may have come across weaker minded Individuals in the past who believed everything you said and coughed up money for “unpaid rent” and whatever else you have fabricated, it’s those I feel sorry for. You’re a liar Sarah, no other way to put it. Enfields, as a collective, are some of the most servile, proletariat, sycophantic individuals we have ever had to deal with. We envy people who have not had the displeasure of having to deal with you. From the moment our initial contract was signed, to the point we were fortunate to move on, largely every member of staff we ever dealt with were some of the worst interactions we have ever experienced. Enfields treated us like scum from the outset, including not fixing mould issues you yourself identified in house viewings (all with an infant living in the property) to attempting to laud over us at the end of our tenancy and many other items in between. We pity anyone who has the misfortune of having to deal with you in the future. Ps. For anyone cc’d who may actually care how their business is being run in their name, I have every snooty email I was ever sent, I have correspondence from the landlord echoing my sentiments saved as well as all the snooty text messages I was sent from various staff whilst I had to deal with you, I obviously won’t hold my breath, but it’s there. All the best, merry Christmas.
5/5
GoogleAnnah and the team have handled everything professionally and efficiently. Enfields are trustworthy to work with and the quality of the viewings are superb.
5/5
GoogleEnfields recently dealt with the letting of my property, they were very professional, helpful and friendly and I would highly recommend! Thank you Georgia, Jess and the rest of the team.
Hi Jo, thank you for your kind review; we are happy to pass along your comments to the team here at Enfields Southampton! Please don't hesitate to reach out to us if there's anything more we can do!
5/5
GoogleI have been interacting with Enfields and with Emily as my property agent for my tenancy for more than a year now. It is a good journey so far. Very helpful, response is fast and on time, tries to mitigate the concerns in proper manner. Thanks for all the service.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Enfields's Southampton office has 274 reviews across three platforms: 216 on Google, 28 on Facebook, 30 on View Agents.
Enfields Estate Agents is rated 4.5 out of 5 across all 274 reviews, and 4.4 out of 5 on Google from 216 reviews.
4 reviews from sellers, rated 5.0 out of 5 on average. For example, Sam wrote: "I purchased a new build property and the company used two agents in the Southampton area, one of which was Enfields. Even though they weren't allowed to give me ..."
6 reviews from buyers, rated 4.8 out of 5 on average. For example, Alex wrote: "The process of buying a flat has taken an extremely long time. However I can confidently say that if it wasn't for Sam and Shaun this process would have taken a ..."
14 reviews from landlords, rated 4.9 out of 5 on average. For example, Judi wrote: "I recently instructed the lettings team to market and manage our buy to let property. Jack explained the relevant fees and process very clearly, so I knew ..."
3 reviews from tenants, rated 5.0 out of 5 on average. For example, Chris wrote: "We dealt with Enfields when moving in to a rented property and found them to be very professional and very approachable. Georgia was especially helpful and ..."
Enfields Estate Agents, 46 Oxford Street, Southampton, Hampshire, SO14 3DP.
