Trusted Agent profile · Southampton
★★★★★
353 reviews across 1 platform
73The Avenue, Southampton, SO17 1XS
Charters's office in Southampton, at 73The Avenue, is rated 4.7 out of 5 across 353 reviews on 1 platform, including 353 Google reviews rated 4.7. It won Trusted Agent in The Trusted Agent 2026 awards.
The Trusted Agent 2026 results for Charters, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Southampton office, from every platform, shown as written. First names only.
5/5
GoogleBit late on the review, but Lewis really helped us when we were looking to find a place in Southampton back in September. We were really struggling to find somewhere that would accept our 2 cats and he found us somewhere in a great location in a few a day and set up a viewing. Big thanks again to him for his help.
Thank you for the review, it is much appreciated Laura.
5/5
GoogleFantastic service and response. Carolyn was very helpful and very thorough, providing alternative suggestions where there were hurdles... 100% recommend Charters Southampton!!!!!
Thank you for taking the time to review the service, it is much appreciated.
5/5
GoogleHighly professional and friendly service! A special thanks to Clare Branker, she made our letting experience simply perfect. Highly recommended!
Thank you Luigi, much appreciated.
5/5
GoogleSimon was incredibly helpful through some very long and difficult negotiations, as were members of his team.PositiveQuality, Professionalism
Thanks Suzy, thank you for taking the time to review the service, it is much appreciated.
5/5
GoogleCharters Southampton have done a fantastic job throughout the whole renting process, from arranging the contract with the landlord to being very responsive to some of the maintenance requests. Vikki and Alison provided me with a very professional service, always making sure that things are done on time and as agreed. Communication with the Charters Team has been excellent. I highly recommend Charters.PositiveResponsiveness, Quality, Professionalism
Marco, thanks for taking the time to review the service, our Southampton team will be delighted with this feedback. Thank you.
5/5
GoogleGreat customer service. Very professional. Mr Lewis Pearce was very helpful and professional.
Thank you Anahita.
5/5
GoogleRecently we are in the process of stepping in property ladder .We are having an amazing experience with Charters Southampton. Especially I need to mention Katie and Gregg and Amber. They were absolutely brilliant! We are so pleased with their timely response and guidance with each and every step in property buying process, they made it stress free . Will definitely recommend to others..
Hi Arrusheya, Thank you so much. The Southampton team will be delighted to hear this.
5/5
GoogleCarolyn was super flexible and professional with helping us find our new home at Charters
Thank you Natasha, this feedback is much appreciated.
5/5
GoogleThank you Simon and team who have always provided me with fantastic 5 star professional attentive service.
Thank you James, our Southampton team will be delighted with this feedback.
5/5
GoogleWe have been very impressed by the team at Charters, Stag Gates. They are thoroughly professional, courteous and just genuinely nice people to deal with. We bought and sold through them and at every stage they have been so helpful. Phil, Grace, Sophie & latterly Kevin have made the process almost a pleasure. Wouldn’t hesitate to recommend them
5/5
GoogleI was needing to let a property I'm looking after, I had no idea about What was involved. I made contact with charters Southampton and have found the process very smooth and simple. Both Leslie and Louise have guided me through each step in a professional and friendly manner, I'll definitely be using charters Southampton again to manage the letting of the next property
Thanks Ben for the review, it is much appreciated.
1/5
GoogleWorst experience with Charters. We rented a house from Charters and they agreed on a lot of initial maintenance activities before moving, but most of it was not done. The stove, washing machine was not working and even there was junks and waste like beer bottles and takeaway box in upper floor. It was not cleaned. The bed was broken. They even told it couldn’t be done and might take weeks to get this fixed. We had to live in this condition and constantly follow up. Our point of contact change every month and we had to tell the whole story to each one of them. They even made all this our fault and said they didn’t agree on anything. When moved out, they had an outdated inventory list with many things mentioned in the list that were not present when we moved in. We had to go back again regarding this to rectify these mistakes. Being a reputed agency we thought they would offer great service, but it was the opposite. Very disappointed by this and would never recommend Charters to anyone.
5/5
GoogleCharters handled the sale of my house from their new Stag Gates office. I wanted to be as hands-off as possible, so left as much as possible to them. They were professional, efficient, and communicated well throughout. They marketed the house well, sold it quickly and got a good price. I could not have asked for more from them - highly recommended!
Thank you Matt, it is encouraging to get this feedback.
5/5
GoogleI have reached out to different agents, and I hardly write reviews but after searching for an apartment for almost 2 months as a pregnant lady, Charters agent made my journey very easy. Such a great team and always ready to speak with you. I will recommend them over over. Thank you for making me and my little baby smile.
Thank you for sharing your experience of our service. The team will be so pleased with this.
5/5
GooglePositive experience dealing with simon
Thanks Yousef!
5/5
GoogleExcellent service. Carolyn is friendly, helpful and professional. 10/10 would recommend.
Thank you Daniel!
5/5
GoogleThank you, Emily C, Sophie P & Rosie M for your professional curtious work on re-letting my property and for fairly assessing maintenance issues and making sure the house is looked after. Sarah H
Thank you Sarah, the team will be delighted.
1/5
GoogleAwful. Don't be fooled by their flashy website and fancy offices. These guys turned up with prospective viewers at my rented flat with no notice and then phoned ostensibly to 'apologise' - in fact, to tell me further booking were scheduled with less than 24 hours notice in violation of the lease. Be warned also that in 2022 they took over the portfolio and staff of St Moores Lettings, which were one of the worst estate agents in Southampton. This company lied about major problems with properties in order to tenants to get them to sign tenancies, didn't fix things in the flat properly and were generally rude, unhelpful and money-grubbing. As such, be extremely wary if renting a property from Charters that was formerly managed by St Moores as there will almost certainly be serious issues with it.
5/5
GoogleVery professional bunch at Charters. They have been extremely helpful with finding us our house and explaining the process on the way. Couldn't fault any part of the process as they made things so easy. They have some really nice properties too so worth a look if you're looking to move or buy! Thank you all for your help :)
Safiya, thank you for taking the time to review the service you received!
5/5
GoogleReally commendable, excellent service from Tom B (Southampton Charters) - your professionalism and general conduct really shines through. Keep it up! Thank you!
Thank you Ratiel!
5/5
GoogleThroughout the tenancy, Charters provided an excellent service and were always professional. They provided quick and prompt responses and always worked with us to resolve any issues or disputes. I would like to commend both Lily and Clare, in particular, as our main points of contact with the lettings agency. Unfortunately, towards the end of the tenancy, the landlord made some unfair deductions from our deposit, which tainted our experience of the property itself. However, Clare from Charters Lettings Southampton took our counter-offer to the landlord and resolved this promptly. We were grateful for the photographs that were taken at the beginning of the tenancy to provide supporting evidence at the end to help resolve this dispute. After hearing about our frustration about the deposit deductions, Clare spoke with us and explained the situation offering her sincerest apologies for the inconvenience, despite this being through no fault of Charters Lettings themselves. We would use Charters Lettings in the future and recommend them to prospective tenants.
5/5
GoogleExcellent service and support. Carolyn was very proffesional, friendly and efficient.
Thank you for taking the time to review the service you received.
5/5
GoogleExcellent experience with the Charters agents! Great and timely communication, expert advice, help with linking to other parties involved in transactions. Thank you!
Thank you Triana! This is wonderful to hear!
5/5
GoogleSimon and his team were just great and very professional
Thanks Medhi
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Charters's Southampton office has 353 reviews across 1 platform: 353 on Google.
Charters Southampton is rated 4.7 out of 5 across all 353 reviews, and 4.7 out of 5 on Google from 353 reviews.
Yes. In The Trusted Agent 2026 awards: Charters, Southampton won Trusted Agent.
Charters Southampton, 73The Avenue, Southampton, SO17 1XS.
