Trusted Agent profile · Southampton
★★★★★
353 reviews across 1 platform
73The Avenue, Southampton, SO17 1XS
Charters's office in Southampton, at 73The Avenue, is rated 4.7 out of 5 across 353 reviews on 1 platform, including 353 Google reviews rated 4.7. It won Trusted Agent in The Trusted Agent 2026 awards.
The Trusted Agent 2026 results for Charters, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Southampton office, from every platform, shown as written. First names only.
5/5
GoogleAn absolutely wonderful experience with Charters, an actual pleasure have sourced and secured a flat in liaison with Carolyn. Above excellent service. 10/10, would recommend to anyone looking to rent. Thank you for making the process a thoroughly enjoyable one and sending my best regards.
Mia, thank you for the review, this is great to hear.
5/5
GoogleExcellent service with patient kind staff
5/5
GoogleGood estate agents, moved in smoothly and team was helpful throughout tenancy. Lily Amber in particular has been excellent - always very prompt in replying to emails and getting things sorted quickly and efficiently. Thanks for all your help!
Thank you Joe, it is much appreciated.
5/5
GoogleSimon Randell-Cole and Jonathan Chalk helped me to secure a very good rate for my mortgage. A very professional and friendly service given throughout. Their professional guidance ensured a stress free and successful process. I fully recommend their services.PositiveResponsiveness, Quality, Professionalism, Value
Thank you for this review Steven, it is much appreciated.
5/5
GoogleKerry and the whole sales team have gone above and beyond to ensure that they get asking price for my flat. Couldn't be happier with thier efforts and will definitely chose to work with them again for any future sales.
Thank you so much Mehmet, it is much appreciated.
4/5
GoogleI was very unhappy with being a tenant with Charters. However, after a phone call from one of their directors I am hopeful our problems will be fixed and I am happy they reached out to us to try and fix our issues.
Amy, thank you for reviewing the service you have had to date, it is much appreciated.
4/5
GoogleCharters are a very professional organisation, employing knowledgeable and helpful people. Leslie Konta is one such person who has provided us with good and timely communications.
5/5
GoogleI would like to commend the Southampton team for assisting me in finding a suitable apartment to rent. Carolyn smoothly guided me throughout the process, she was highly proffessional and knowledgeable . Absolutely recommend using Chaters agency.
Hi, thanks for reviewing the service received.
5/5
GoogleExcellent experience with Charters in Southampton! A special thanks to Phil, Andy and all the agents involved in the sale of our property. Highly recommend!
5/5
GoogleAmazing from start to finish. The team is very knowledgeable about the local market and so very helpful. The process of buying/selling a property can be stressful but Charters have made this process very easy. Thank you so much.
Thanks Lujan!!!
5/5
GoogleVery professional and helpful service received while finding a property for sale.
Thank you Koushik!
5/5
GoogleStrongly recommend this agency. While renting a flat I have been looked after by a very professional agent Ms. Louise Balshaw. Ms. Balshaw has always been very helpful, promptly responding to all requests and very efficiently sorting out all issues.
Giedrius, thank you for taking the time to review the service you received, it is much appreciated.
5/5
GoogleExcellent, friendly service from the outset. The house information on the website was very professionally presented and I was impressed by the flow of information, with regular updates on viewings arranged and then the progress of the sale.
Thanks for the review Lee.
4/5
GoogleGreat service from Sophie
Thanks Nadia!
5/5
GoogleCarolyn and the staff in Charters are very helpful and nice. I have hunted for the accomodations in Southampton for almost 10 days, and finally I got one with the help of Charters Southampton.
Thanks Jenny, Carolyn and the staff will be ever so pleased with this feedback.
5/5
GooglePhil and the team were extremely enthusiastic and they delivered! Making a potentially stressful time so much easier. Thanks guys!
5/5
GoogleThe team at Charters provided a first class sales service from start to finish. Their staff were highly knowledgeable, approachable and professional and kept us properly informed throughout the process. I wouldn't hesitate to recommend them.
Thank you!
5/5
GoogleWell-established estate agents with highly professional staff like Carolyn that is dedicated to providing the best quality services I need in getting a new home. It was a unique experience.
Thank you for the feedback, really appreciate it.
5/5
GoogleCharters demonstrated highly appreciated professional efforts and friendly communication during the selling process of our property. Thanks for Simon and the Charters’ Team for their five-star services and impressive practices.PositiveResponsiveness, Quality, Professionalism, Value
Thank you Nellie, our Southampton team will be delighted with this feedback. Thank you.
5/5
GoogleIf your looking for a professional and excellent service then don't go any further, Thank you simon for your great communication and willing to go above and beyond to help. very greatful definitely a 5* service.PositiveProfessionalism
Thank you for the review you have left Simon Edser, it is much appreciated.
5/5
GoogleI must admit that the agents in this Charters branch are highly professional, attentive and highly supportive. They are always ready to find you a best house/flat to let. Appreciated !!
Thank you Kamlesh!
4/5
GoogleThe sale of our property fell through as a result of the prospective buyer pulling out . However , the Charters team were fantastic and found 4 prospective new tenants and had all the paper work and new agreements done in no time at all . Big shout out for Leslie Yonta , who made it all happen quickly and efficiently .
5/5
GoogleA professional service through the friendly Carolyn and Charlie who made the whole process so easy from informing me of the properly availability to the viewing and the process of applying.
Thank you for taking the time to review the service you received.
5/5
GoogleA great experience from start to finish with Charters, we bought and sold through them and completed recently. The service was first class throughout the transaction. Would thoroughly recommend to anyone.
Thank you for this feedback. It is much appreciated.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Charters, Southampton won Trusted Agent.
