Charters Southampton reviews

★★★★★ 5/5

Google

We had a really positive experience with Charters Southampton throughout our property purchase. The team were professional, responsive, and kept us well informed at every stage of the process. A special thank you to Sophie, Jo, and Tracy, who were all incredibly helpful, approachable, and proactive in keeping things moving. Their communication was clear and timely, which made a big difference, especially during the more complex stages of the transaction. Overall, we felt well supported from start to finish and would definitely recommend Charters Southampton to anyone buying or selling a property.

Syed · 8 April 2026

★★★★★ 5/5

Google

Highly recommend Kevin, Simon, Kerri and the team at Charters. We viewed 17 houses in total over 2 years and when Kevin said he’d found us the perfect home he was spot on! They’d listened to our feedback after each viewing and factored it in to the next one. He kept us in the loop at all times and was proactive in pushing along the sale. (This review is 18 months late, sorry Kevin!)

David · 29 November 2025

★★★★★ 5/5

Google

Right from the outset, after the initial meeting with Phil Northover, everything went very well. Phil gave us a great summary of what the best price would be. During the photo session, we were receiving offers on the property and accepted an asking price offer. After we had accepted the offer Jo Goddard was assigned to us to progress the sale and kept in contact throughout, keeping us updated and liaising between the buyers, us and the solicitors. Would highly recommend Charters Estate Agents and if and when the need arises, will definitely use them again. Many thanks to Phil and Jo and their support staff for getting the sale done.

Jerry · 14 August 2025

★★★★★ 5/5

Google

I’d like to thank the whole team. Kevin for setting up a plan, Gemma for keeping us all in line and Simon for bringing it all together. We found them professional, calm and approachable. We were selling our parents estate and as we no longer live in the area their guidance and local knowledge with contacts were invaluable. They made it as seamless as these things can be. Massive thank you from us all. Totally recommend. Thank you Linda

Linda · 21 August 2025

★★★★★ 5/5

Google

We have worked with Charters numerous times when we have been involved in chains with them. Simon Edser has been absolutely fantastic at providing regular updates to us relating to the marketing of our buyer's home. The sales progression following and the regular updates have been invaluable. I would highly recommend!

Gemma · 25 March 2026

★★★★★ 5/5

Google

With Simon Edser you feel like he's a personal family friend, he's not just coming as an Estate Agent he comes with a wealth of knowledge and invaluable information. I've sold many properties over the years and worked on many for my own clients that were buying and selling so have met a fair number of Estate Agents and the false negative perception of them is so inaccurate. I've only come across two individuals over the 45 years buying and selling that fell short of professionalism, l meet more than that on a daily basis in retail stores. Simon Edser is a truly enthusiastic, passionate, genuine and professional Estate Agent. He sold me my current home 20 years ago and I'll be using his trusted services again in the near future. Yes buying any selling your home can be fraught with a few bureaucratic intricacies but that's where a professional Estate Agent of Simon's calibre is there to pave a smooth pathway for you.

D · 10 April 2026

★★★★★ 5/5

Google

Working with Simon Edser and his exceptional team has been nothing short of outstanding. From the very first conversation, they demonstrated a rare blend of professionalism, market expertise, and genuine care that sets them apart as true leaders in the property industry. Simon’s knowledge of the market is both deep and impressively current. He offers clear, strategic advice designed to achieve the best results, and his confidence is matched only by his meticulous attention to detail. What truly distinguishes him is the personal investment he makes in every client, you always feel heard, supported, and fully informed at every stage of the process. His team mirrors these qualities seamlessly. They are proactive, responsive, and exceptionally well‑coordinated, ensuring that no detail is overlooked. Whether handling viewings, preparing high‑quality marketing materials, or managing offers, they work with calm efficiency that inspires trust from the outset. Thanks to Simon and his team, the entire experience felt smooth, transparent, and remarkably stress‑free. Their communication was flawless, their commitment unwavering, and the final results exceeded expectations. In short: if you want an estate agent who is knowledgeable, trustworthy, driven, and genuinely committed to securing the best possible outcome, Simon Edser and his team stand head and shoulders above the rest. An exceptional service from a truly exceptional group of professionals.

Gemma · 1 April 2026

★★★★★ 5/5

Google

Great service and helpful team! Simon and his team were helpful and helped guide us the whole way. We managed to secure a sale subject to terms and conditions in 1 month of putting our house on the market! Cannot recommend enough.

Carol · 18 March 2026

★★★★★ 5/5

Google

We invited Charters to value our home, and we couldn’t be more impressed. Simon was knowledgeable, genuine, and courteous -qualities that are sadly rare in estate agents. We would happily use their services again and highly recommend them.

Geoff · 18 March 2026

★★★★★ 5/5

Google

I want to preface this review by saying I belive in socialism and also have always been incredibly sceptical of land Lords and letting agents so I never thought I'd write a positive review about this group. HOWEVER I was so lucky. On january 2 of This year I ended up being sectioned and subsequently sent home with my parents. I was still renting and had 6 months left of the lease. I contacted charters in march letting them know my situation. They canceled my leases with no extra cost I received my February amd march rent back and also my full deposit (I know alot was up to the landlord buy you guys gave them recommendations) Money I desperately needed in this time. I was treated with dignity and kindness by there team and during the tenancy they were also incredibly quick and effective with amy mantinence problems. So thank you charters and particularly Giovanna Morgan

Morgan · 4 December 2024

★★★★★ 1/5

Google

We’ve recently finished a three year tenancy with Charters and unfortunately did not have a good experience. We experienced a number of occasions on which Kelly, our property manager, was rude over the phone. There were also a number of times where important messages were not successfully passed on either to us or from us. On one occasion we were emailed on the afternoon of the last working day before the Christmas break saying that the landlords wanted to view the property on the 27th December. We replied to confirm details, but never received a response. This meant we had to change our Christmas plans last minute to ensure one of us was at the flat for the 27th to let the landlord in. On another occasion we informed Charters we would not be available for an inspection on a specific afternoon due to us working from home and having meetings, to which Charters turned up anyway and let themselves into the flat due to the message not being passed on. On a third occasion we asked Charters to pass a request on to our landlord. Our landlord later informed us she had never been informed of this request. Finally, to wrap up our experience with Charters they attempted to take a large sum out of our deposit for cleaning and decorating fees. Luckily our deposit was protected with TDS, meaning an independent adjudicator was able to review our case and concluded that Charters would only be awarded £30. I truly believe Charters had no legal leg to stand on with their request for the deposit, but were simply trying their luck out of greed. My advice to any tenants out there would be to please challenge Charters on their deposit deductions! On a separate note, I must say we always had good experiences with Charters when it came to maintenance requests on the property.

Jessica · 8 November 2024

★★★★★ 5/5

Google

Charters Southampton is a class by itself! I had an excellent experience selling my home with Simon Edser and the sales team at Charters. A big thank you to Simon! From the start, Simon demonstrated a deep understanding of the market and provided valuable advice on pricing and staging. The marketing strategy was impressive, showcasing my home beautifully and attracting plenty of potential buyers. Simon was always available to answer my questions and kept me informed throughout the entire process. Special thank to Lisa Roberts from the sales progression team at Charters. From start to finish, Lisa provided exceptional support and guidance. Her communication was timely and clear, keeping me updated on every step of the process until the end! I highly recommend Charters for anyone looking to sell and buy their property!

Xuemin · 1 November 2024

★★★★★ 5/5

Google

Simon has been an incredible agent to work with, his approach, guidance and knowledge has been exemplary as we have viewed multiple properties. Genuinely one of the best in the business

James · 25 March 2026

★★★★★ 5/5

Google

We couldn’t be more pleased with the outstanding service we received from Charters Estate Agents, and in particular Simon Edser, who truly made the sale of our home possible. …

Bish · 25 March 2026

★★★★★ 4/5

Google

I had a good experience working with Charters Estate Agents. There was an issue with the carpet when I first moved in, but Adriene Hill, Danielle Bailey, and Sam Scott were quick to resolve it by arranging for a replacement. Their response was prompt and professional, and the rest of the property met expectations. Thank you to Adriene, Danielle, and Sam for making sure the issue was handled efficiently and for ensuring the move-in process went smoothly.

Ms · 18 October 2024

★★★★★ 5/5

Google

Simon was excellent, incredibly knowledgable and went over and above, including additional unplanned property viewings to ensure we had additional options. Look forward to crossing paths with him again!

Jenny · 18 March 2026

★★★★★ 1/5

Google

Grace was an awful agent to deal with. Put on offer for a property we wanted to purchased as we have our mortgage and everything was ready. Grace told us she will recommend us to seller as it will be quick purchased. After that we’ve trying to contact with her, she was ignoring our email, didn’t pick up our calls, telling other agent she will call us back. Didn’t even tell us whether offer has been accepted or not. After two days we’ve found out property has been sold. This is so unprofessional. Glad ive brought another property and it was quick and easy. Charters are the awful estate agent in Southampton. Most of them are rude and bad attitude . I would never recommend anyone to sell or buy from charters Specially people like grace will waste your time and effort. Totally disgusted.

Sam · 27 July 2024

★★★★★ 5/5

Google

It was such a pleasure to deal with competence and class at Charters, Southampton. Phil Northover was a pleasure to deal with, he valued the house and it sold for exactly what he said it was worth. I was kept up to date weekly as promised and had exactly the same service from Gemma in the sales progression team. A smooth process from start to finish and I have no hesitation in recommending Charters.

Kate · 18 October 2024

★★★★★ 5/5

Google

Really impressed with the local knowledge and experience of Simon in Southampton. He even took time to come in on his day off for the second viewing. Have dealt with other Charters offices but this excels. Kevin and the team seem to have it sorted. Currently had offer accepted and progressing with purchase. Fingers crossed it all carries on smoothly as it has so far. Well done Southampton Charters.

Nicholas · 1 December 2024

★★★★★ 1/5

Google

My review is regarding the lettings team, and the landlord Clydesdale Group or any of their associated companies (e.g., Templeton Stockbridge). More info on issues I've had with the Clydesdale rentals below (Elmfield block and Clydes Dale Court). Make sure everything is in writing. Clarify any ambiguity no matter how small over email. Charters will continuously mislead you and intentionally lie with false information in order to secure deposits and have agreements signed. If this happens, you can contact your financial institute through which you paid. My bank confirmed that my deposit was obtained fraudulently and could be claimed as a scam. They will go back on everything written and verbal (e.g., their recorded calls) and claim misunderstandings every time. They probably won't honour what they initially agreed but it's useful to have the evidence for claims or if you need to get out of the agreement early. If you do rent with them, they will likely send outdated inventories so you have to spend hours fixing and updating it, essentially doing their job for them. And then they'll try to blame you for issues they failed to record on the check in inventory. You need to be really thorough with the inventory to ensure you get your deposit back. They take 3+ months to carry out repairs and hire contractors that do shoddy jobs (that cause further damage) if they even bother to do the repair. There is no communication, you have to chase up everything, and then they try to deflect the blame. Management is just as bad. Finally got in touch with a director 6 months into my tenancy only to get more excuses, minimising, glossing over things, not bothering to look into the details/complaints properly, and taking no accountability. Minimal morals, and minimal care for tenants. What's worse is that Charters staff gaslight you, and are passive aggressive. Staff are ridiculously incompetent, lazy. Elmfield block If you do an Internet search you will see that I am not the only one that was lied to by Charters and vital H&S information withheld. They lied about mould, the type of construction being done, and ongoing water contamination concerns. After being caught out they blamed it on a "new" staff member not being aware, except she wasn't new (she moved from sales to rentals) and the manager also didn't disclose any of these issues on the numerous occasions I spoke with her. Clydes Dale Court - Landlord refused to address mould and damp issues caused by various leaks despite being made aware of their legal obligations. There is a dampness and ventilation issue in the whole building resulting in a silverfish issue. - Charters and the landlord lied to me about which furniture I was going to be provided. I rented a fully furnished house--everything is in writing about which furniture was agreed to and was told that it would be new. On move in day, 90% of the furniture was either missing or not correct, some of it really old and in poor condition. This was never resolved. - I was assured it would be professionally cleaned. There were urine stains on the bathroom wall. Every radiator covered in layers of dust, spider webs, dog hair. Mould on every window sill and in the kitchen walls. Dirty surfaces. Stains on walls and skirting (including a brown stain near the bathroom switch). Overgrown garden with dog faeces, and covered with trash (amounting to bin bag full once picked up). Carpet smelled of wet dog after supposed professional wash for duration of my tenancy. - There is a sewage issue for all the flats that they won't resolve. - Numerous counts of unauthorised entry when I wasn't home despite me stating that I do not want entry without my presence or knowledge and that this is illegal. Also had a contractor try to enter using his own copy knowing that I was home. Contractors have copies of keys to all the flats, which is not safe at all. They eventually changed my locks after 7 months because I had evidence that someone entered while I was on holiday and because I said I was going to report it to the council and the police.

Sara · 26 April 2024

★★★★★ 5/5

Google

We have just sold our house through Charters. From the initial valuation through to the end; Phil, Gary and team have been amazing. The photographer even took pictures of our dog to forward on to us, personal touches like that mean a lot. We sold our house extremely quickly which I have no doubt is due to Charters, their knowledge and experience. So thank you!

Jess · 8 December 2025

★★★★★ 5/5

Google

Great Estate agents, Simon Edsar is very knowledgeable about the areas and always accommodating to specific requirements.

Johnny · 25 March 2026

★★★★★ 5/5

Google

The most incredible experience with Charter Southampton. Special shout out to Grace, who I can’t recommend more highly. Prompt, excellent attention to detail and hyper supportive at every step. We have had terrible experiences elsewhere, but I can wholeheartedly say Grace was the super star that helped us find our dream home where others couldn’t (or simply wouldn’t). Thank you Grace, you angel! And thank you team. 👍👍

Mia · 3 August 2024

★★★★★ 5/5

Google

Very pleased with Service provided by Simon at Charters Southampton. He has good knowledge of the locality and always ready to help.He came for viewing on his day off because we could only do that day.Highly recommend Simon and Charters.Hoping to find our new house soon.

Namrata · 19 May 2025