Charters Southampton reviews

★★★★★ 5/5

Google

Simon Edser is the best state agent with great market knowledge.

Marjan · 9 April 2026

★★★★★ 5/5

Google

Very pleased with letting service provided by Charters and by Clare- Louise Branker in particular. Clare has had to deal with a considerable number of non standard issues on my behalf and always gets back to me quickly with practical suggestions and outcomes. I am very happy to carry on working this way for the foreseeable future - Bruce Granger

Bruce · 1 April 2026

★★★★★ 5/5

Google

Grace was a pleasure to work with! Despite the fact that we proceeded with another agency in our search for a property, the entire process up to that point was nothing but exceptional. Grace was extremely helpful and responsive to all our queries and emails, and was able to flex the viewings to times that suited our busy schedule.

Garen · 1 November 2024

★★★★★ 5/5

Google

I am experiencing the great services by this team for over half year. The previous rental property viewing and application went smoothly and Carolyn was very helpful with her swift replies to our inquiries. Now my family is looking for a permanent home here and Simon is the best salesman we've met. He is super knowledgeable about the house and very friendly in every viewing. Kerry is also superb that she's brilliant and helpful, always a great pleasure to talk with her via phone.

Heidi · 25 August 2023

★★★★★ 5/5

Google

We chose to market our property with Charters based on their record for quick and efficient sales. Phil came and valued it and advised on a few particulars. It only took one viewing resulting in a sale in record time. Thanks to Grace for showing our buyers around the property and the rest of Southampton office team for their input at various points.. We hope that the remainder of the process completes as smoothly.

David · 11 December 2023

★★★★★ 5/5

Google

If you are thinking of selling in Southampton then Charters are the agency to choose. Simon Edser, who we dealt with, is always very professional and knows the market inside out having many years experience in the business . You will get regular updates from the team so you always know what is happening, from viewings and feedback right through to completion with Stephen Henry keeping us informed . Thank you for a smooth experience in what was an emotional time for us .

Marie · 14 August 2025

★★★★★ 5/5

Google

Rebecca Chapman is the very best! She was thorough and professional and absolutely great to work with. She kept us apprised about available appointments and always let us know as soon as a new one came on the market. She was honest and forthright- no games. After dealing with several other estate agents in the Southampton area and being terribly disappointed, we felt extremely lucky to find such an upstanding professional. Rebecca advice and support through closing was invaluable. She was polite, available, friendly, and knowledgeable. We could not have done it without her support and guidance. A huge thank you for making our dream come true!!!

Corina · 9 March 2023

★★★★★ 5/5

Google

We recently sold our flat in Southampton through Charters and were very impressed with the quality of service we received. This was the first time we have sold a property and the team were supportive and guided us through the process from start to finish. The Valuation Manager Phil Northover was incredibly helpful, and had a depth of knowledge that allowed us to secure a great price for the property, even in such a turbulent time. Gwen Van Zyl was our Sales Progressor and kept us informed of progress and drove the solicitors along. Throughout, we felt the whole team was on our side and really working hard to sell our property. I would highly recommend Charters to anyone looking to sell.

Christopher · 8 January 2023

★★★★★ 5/5

Google

I am very pleased that I chose Charters to market my property. They seem to allow good people the freedom to work in a way that gets results, and that makes dealing with those who get the results a pleasure. They seem happy doing what they do. Perhaps this company has mastered trick of forming a strong brand identity without it being a burden for their staff? It seems that way to me. I enjoyed the process. I like the people. They know their business, the area, the local housing market and they inspire confidence. They are without doubt the market leaders in Southampton. Additional post-sale review: I wrote the text above after my house was sold, as in it was 'under offer'. Despite the upheavals in the financial sector, which put the whole house selling malarkey into jeopardy, my sale went through smoothly and I got the asking price. The Sales Progression team at Charters made the whole thing a lot less stressful than it would have been. Gwen was always responsive and she provided a bridge between myself and my buyer and his solicitor. My own solicitors were very poor at communicating, and that was annoying and rather stressful, but I quickly learned that Gwen was there to find out where things had got to by talking to my buyer or his solicitor and then getting back to me promptly, which she always did. It went a long way to ameliorating the problems I was having with my conveyancer. The Sales progression team at Charters is another very good reason to choose them. They are set up to cope with difficult times. They are slightly more expensive, but you get a huge amount of value for the small amount extra that you pay.

Andrew · 1 January 2023

★★★★★ 5/5

Google

I am very pleased that I chose Charters to market my property. They seem to allow good people the freedom to work in a way that gets results, and that makes dealing with those who get the results a pleasure. They seem happy doing what they do. Perhaps this company has mastered trick of forming a strong brand identity without it being a burden for their staff? It seems that way to me. I enjoyed the process. I like the people. They know their business, the area, the local housing market and they inspire confidence. They are without doubt the market leaders in Southampton. Additional post-sale review: I wrote the text above after my house was sold, as in it was 'under offer'. Despite the upheavals in the financial sector, which put the whole house selling malarkey into jeopardy, my sale went through smoothly and I got the asking price. The Sales Progression team at Charters made the whole thing a lot less stressful than it would have been. Gwen was always responsive and she provided a bridge between myself and my buyer and his solicitor. My own solicitors were very poor at communicating, and that was annoying and rather stressful, but I quickly learned that Gwen was there to find out where things had got to by talking to my buyer or his solicitor and then getting back to me promptly, which she always did. It went a long way to ameliorating the problems I was having with my conveyancer. The Sales progression team at Charters is another very good reason to choose them. They are set up to cope with difficult times. They are slightly more expensive, but you get a huge amount of value for the small amount extra that you pay.

Andy · 9 December 2022

★★★★★ 5/5

Google

We have dealt with Simon Edser, now of Charters, for both the purchase and sale of properties over a period of 25 years and have always been impressed by his expertise, local knowledge and professionalism. Simon arranged a number of viewings of our home prior to marketing the property resulting in an offer and eventual sale. We would also thank Stephen Henry of the progression team who has been diligent without being overbearing and more than helpful. Throughout the whole process of selling our property, Charters have been the most reliable parties in bringing matters to a successful conclusion. We would highly recommend Charters based on our experience, thank you to all involved staff.

John · 9 December 2022

★★★★★ 5/5

Google

Charters Southampton is an excellent branch, managed by Kevin Ashley. Their staff are smart, enthusiastic and on top of their game. Simon Edser has unrivalled experience in the prestige end of the market, which I am sure is the envy of many competitors. Charters are a great agency, making a noticeable impact all over Hampshire.

Mr · 27 July 2024

★★★★★ 5/5

Google

Having had my property on the market with two other agents prior to Charters, I would like to say how proactive they were in marketing my house. As soon as we dealt with Simon Edser, he kept us informed about the progress of this sale. He is always willing to discuss areas of concern or importance related to the progress of the sale and has a vast knowledge of this field. Simon has a very personable approach and remains positive despite the current status of the housing market. It was great to have someone who responds to calls and rings you back if asked. We finally sold the house thanks to Simon’s continued endeavours, thank you Simon.

Colin · 8 November 2024

★★★★★ 5/5

Google

Charters Southampton has been really helpful in our search. In particular, Thomas Burke had a lot of patience and answered all our questions truthfully, as new buyers. He even considered helping us on his day off, should it have become necessary! Tom's professionalism, guidance, politeness, patience and profound knowledge of his chosen industry made an impression on us, and as a result, we will highly recommend Charters Southampton to buyers and sellers alike. Thank you Tom and your team for being part of our journey.

Linda · 8 November 2024

★★★★★ 1/5

Google

I would not recommend this estate agent. From the very beginning, the agent handling the sale gave me unrealistic expectations, confidently stating there would be very high interest in my property. This simply did not happen. After the first couple of weeks, enquiries dropped off significantly, and within just three months I was pushed to reduce the price twice. It quickly became clear to me that their priority was not achieving the best price for my property, but securing a quick sale. The constant pressure to lower the price, rather than exploring better marketing strategies or generating genuine interest, made me feel that my interests as a seller were not being represented at all. I also found them to be overly pushy throughout the process, and I did not feel they were fully honest or transparent in their approach. Instead of working with me, it felt like they were working towards the fastest possible transaction. Overall, I felt misled, unsupported, and pressured into decisions that benefited them more than me. I would strongly advise others to be cautious before using this agent.

Imy · 1 April 2026

★★★★★ 5/5

Google

We recently sold our home through Charter Estate Agents, and the experience was exceptional from start to finish. Ben, Phil, Lisa, and Kirsty went above and beyond to ensure everything went smoothly. We couldn't have asked for a better team to handle our sale. Highly recommend Charter Estate Agents!

Stuart · 18 October 2024

★★★★★ 5/5

Google

Wow! Phil, Simon and the team at Charters are without doubt the most professional, motivated, knowledgable and awesome people we could have dreamed of working with for the sale of our property. They sold our house within 24hrs of going to market, and also secured the house we’re moving on to - it all felt totally seamless! Charters are simply the best. They have provided an end-to-end service of the highest order, keeping us updated and informed throughout the process and created a really nice experience for all involved. If you’re looking to sell or buy (or sell and buy as in our case) then look no further, you’ll be surrounded by experienced professionals who genuinely care about their customers and go the extra mile to find you the very best of outcomes. Hats off to everyone at Team Charters! Thank you.

Antony · 10 September 2022

★★★★★ 5/5

Google

We are delighted with our new house purchase. The Charters team have been fantastic in their knowledge and expertise. A special thank you to Simon Edser. He really has shown patience and professionalism throughout the process and his experience is second to none. Also Stephen Hendry in the after sales team for his attention to detail and quick responses to queries raised. If anyone is looking to buy or sell in Southampton, i suggest getting in touch with the Charters!

Minal · 10 September 2022

★★★★★ 5/5

Google

My partner and I have recently worked with Charters to help us find our new home. We were most pleased with Lewis, who made a tremendous effort to finally find us a flat we loved. We were also extremely happy with Leslie, and all the hard work she put into working with us and making our pre tenancy process run as smoothly as possible. Leslie made sure to answer any questions we had, and explained everything to my partner and i thoroughly. We would love to thank Charters with all the help they’ve given us in finding our new home!

Emilie · 10 September 2022

★★★★★ 5/5

Google

It was a long gruelling journey from start to finish but charters smashed it throughout the whole process. They always kept us up to date with movement within the chain and with anything we could do and with what they were doing in the background to help the process move fluently. Given how busy the UK market has been through the pandemic we were quite hesitant as to whether we’d make it into our new home, however Charters battled through and got us to the finish line. Special thanks to Kerry, Simon, Amy and Caroline.PositiveResponsiveness, Quality, Professionalism

Bianca · 25 August 2022

★★★★★ 5/5

Google

In a house purchase process lasting 15 months, Charters have provided tremendous support in so many different ways. Communication is first class. Empathy is in abundance. You are actuallly being helped by genuinely kind and professional people. It is worth bearing in mind that much of our process was at probably the busiest time for house transactions ever experienced! We were engaged with staff in sales and in lettings and both provided exceptional service. At times they must have been wringing their hands at situations totally beyond their control that had jeopardised our intended sale and purpose. Their positivity kept us positive and our eventual exchange of contracts seemed to be as joyful a moment for them as it was for us. Thank you so much! Pete and Christine GreenPositiveResponsiveness, Quality, Professionalism, Value

Christine · 25 August 2022

★★★★★ 5/5

Google

I can highly recommend Simon Edser and the team at Charters Southampton. In an industry where the service often falls short of what is advertised this team bucks the trend and exceeds expectations every time. They are thoroughly professional and work as a team. Kerry Little in the office is always ready to help and has her finger on the pulse when it comes to the properties and vendors. Simon has a wealth of knowledge regarding not only Southampton properties but also the surrounding area. He is highly experienced and sensitive to any requests regarding the sale of your property. Very professional team.PositiveResponsiveness, Professionalism

Karen · 25 August 2022

★★★★★ 5/5

Google

Joseph, Gemma, and all other staff at Charters Estate were supportive and prompt all through the journey. You are all appreciated. Thank you.

G · 22 August 2025

★★★★★ 5/5

Google

I recently had a serious problem with my kitchen sink not draining (and also actually getting filled with communal drain water), and Louise Balshaw was brilliant at helping me get the problem solved quite quickly. From the moment I contacted Charters, Louise was on top of things, liaising with my building's block management (as this was a problem with the communal pipework), getting things sorted and keeping me updated with the progress of things. All in all, it only took 2 to 3 days to have the problem sorted. In addition, I also felt that during the whole time, Louise had a caring attitude, which made me feel better and fell a bit less stressed about the whole situation. Overall, I'm really happy with the experience (apart from the sink blockage, naturally!), and this also makes me feel confident that should I have any issues in the future, I will be in good hands.

Rui · 11 August 2022