Charters Southampton reviews

★★★★★ 5/5

Google

Such an amazing experience using Charters. Harriet was so professional and went above and beyond to provide an exceptional service. As a first time buyer, I had lots of questions which Harriet was quick to answer in great detail. She even found out additional information and kept in contact regularly to ensure I was up to date every step of the way! Thank you so much, highly recommend.PositiveResponsiveness, Quality, Professionalism

Ellie · 25 August 2022

★★★★★ 5/5

Google

Phil and the team have been enthusiastic about marketing the flat and within four days we had an offer which we accepted. It's taken a lot longer to get to completion through no fault of Charters but Gemma has regularly kept us updated and the solicitors on their toes to get across the finishing line. I would recommend them to anyone looking for an estate agent in Southampton.

Richard · 9 November 2022

★★★★★ 5/5

Google

I have just completed on the sale of my property. Simon Edser and his team were very professional and helped me through the process with ease and kindness. Keeping me informed at every stage of the sale. I would always recommend Charters.

Mary-Jane · 3 August 2024

★★★★★ 5/5

Google

Charter's have been great. They have our their money where their mouth is and done exactly what they promised. They managed to sell me flat before it was even officially on the market for exactly what I wanted. Their communication has been second to none and I have always received a very welcoming response from anyone I have spoken with. Although they are at the higher end of the average cost, it has been completely worth it and I am more than satisfied so far with there services.

Amie · 15 December 2025

★★★★★ 5/5

Google

Dealing with Rebecca Chapman at Charters over the last few months during our search for our first property has been a fantastic experience. Rebecca was informative, helpful and professional at all times and arranged several first and follow up viewings (even managing to move schedules round at short notice) for us. I'd highly recommend using Charters and viewing their vast range of properties!

Sam · 9 March 2023

★★★★★ 5/5

Google

The Charters Team in Southampton have genuinely been so diligent, efficient and just lovely! Simon, Phil, Sophie, Lottie... everyone have been understanding, very professional and we cannot thank them enough. We haven't had the smoothest Sale process so far but they have guided us every step of the way and I have no hesitation in recommending them. Thankyou everyone

Emma · 21 August 2025

★★★★★ 5/5

Google

Carolyn is very helpful, she followed our request speedy and accurate. She is responsible and good in manage the process and help us to discuss with Landlord in all aspects. She is patient to explain the procedure to us as we are new in here. Finally, we gave offer and confirm just in few days. Without her help, we can't do that. Thank you Carolyn.

Kennex · 9 November 2022

★★★★★ 5/5

Google

Highly professional and speedy Service. Jesse was particularly helpful.

Ron · 23 August 2025

★★★★★ 5/5

Google

Alan visited us to talk about the marketing of our house and we were extremely impressed with his attitude and his commitment, taking calls and responding to our emails late into the evening. …

Claire · 18 March 2026

★★★★★ 5/5

Google

I have recently been in touch with Carolyn at charters who has helped me find my next home, the process so far has been so easy and Carolyn has been in touch regularly and kept me in the loop the whole time which is amazing, also she is very warm, friendly and helpful which makes the stress of moving a lot easier! 5 star service :)

Sophie · 11 August 2022

★★★★★ 5/5

Google

We met with Lewis from Charters to view a flat in Ocean Village yesterday on behalf of our son and less than 6 hours later we were very pleased to have our offer accepted for the rental. Lewis was extremely professional, knowledgeable and helpful throughout the process and I would highly recommend both him and the firm for making the process go so smoothly and efficiently.

Peter · 7 July 2022

★★★★★ 5/5

Google

Up to offer being accepted (which is where we are as of today!) Charters have been absolutely excellent. Loads of viewings on our house and we've been fast tracked for properties that fit our requirements. Excellent communication throughout. Shoutout to Phil for getting the ball rolling fast!

Jenghis · 27 January 2024

★★★★★ 5/5

Google

We have just successfully found a property to rent through Charters Southampton, with the offer accepted. Thank you to Carolyn, Lewis and the team, for arranging viewing and the email correspondences. They are very friendly and helpful, and giving us prompt reply, which is really important. I would recommend using Charters Southampton. We look forward to our happy living in the property. :)

Kk · 10 October 2022

★★★★★ 5/5

Google

Very professional and friendly. Great customer service from Louise B. We had few maintenance issues in the last year in the rented flat (e.g. washing machine) but Louise always looked after us, kept us informed and solved all the issues in a timely manner. I would like to say thank you to Louise for all the help in the last year. 100% recommend Chartres Southampton.

Dan · 7 July 2022

★★★★★ 1/5

Google

Moved into the flat to find it a state, the works agreed to had not been carried out and the flat was barely habitable. The management team were exceptionally slow at organising the remediation work and I had to regularly call, hassle and show up at the office in order to get anything done. This took over a month to achieve and caused a great deal of stress. Upon leaving, they have attempted to charge me an extra day of rent since I did not return the keys on a Sunday, a day that they are closed and have no facilities to drop keys off.

Albert · 25 September 2024

★★★★★ 5/5

Google

Carolyn was quick in offering the right property, with the right personality, that perfectly suits my partner and I. Across the tenancy process, all of the information provided by Carolyn was easy to understand and accessible. Carolyn was within reach every time we wanted to contact her. We are so grateful! Thank you, Carolyn.

Alexander · 7 June 2023

★★★★★ 5/5

Google

We dealt with Daryl, he was professional and straightforward to deal with. We offered on a highly sought after property and he was fair and clear at all times. Excellent customer service considering the high workload he was clearly dealing with and I feel he put our offer across in the best light possible. I would recommend Charters Southampton.PositiveResponsiveness, Quality, Professionalism

Miles · 25 August 2022

★★★★★ 5/5

Google

I very much liked viewing with Charters. Polite service throughout the process, and the agent who showed me properties was very helpful and offered lots of good advice.

Lucy · 25 March 2026

★★★★★ 5/5

Google

Want a great mixture of friendliness, in-depth local knowledge and experience then look no further. Always easy to get in touch with and a pleasure to deal with.

Ben · 25 March 2026

★★★★★ 5/5

Google

I chose Charters estate agents to sell my property in Southampton , Bassett area purely on the basis that I knew that the sales agent who working for them as he’d sold us a property a few years back. This sales agent , Simon Esda’s knowledge of the Bassett housing market is second to none and together we came up with a sales approach to best market my property. Simon introduced us to a potential buyer within a few days of being contracted to Charters. This buyer purchased the property . The team at Charters kept me up to date with the sales process and Lisa Roberts worked hard on ensuring we informed as to what was happening in all parts of the chain to the sale conclusion. The team at Charters are very professional and I would have no hesitation of using them again in the future.

Kevin · 3 August 2024

★★★★★ 5/5

Google

I switched to charters after having a terrible experience using a certain online estate agent, charters were extremely professional, helpful, communication was brilliant, & the whole team were great. After the sale of my property, Stephen kept me updated on all aspects & helped push through the property sale. I would highly recommend charters, & would use them again.

Craig · 7 July 2022

★★★★★ 5/5

Google

I have been working with Phil at Charters to sell our property and I couldn't be happier with the level of service provided. Charters are a professional estate agents, they have always answered the phone when I call and the person who answers has always managed to update me on my case with ease. The process so far has been really smooth and really happy with the advertising that Charters provided. Phil in particular has been a brilliant asset, he has kept us in the loop and we feel very safe knowing he is on the case - Thank you very much!

Laura · 25 June 2024

★★★★★ 1/5

Google

Tenants avoid at all costs .... They deeply regret renting through Charters Southampton estate agent for their student house. The experience was nothing short of a nightmare. From the moment they moved in they encountered a series of issues with the property. First, there was mold in several areas, broken appliances, poor heating and even a rat infestation. Slime was running down the bedroom walls, and the conservatory had loose panels which would allow the rain to enter the property. They tried to resolve these issues amicably, but the estate agents were incredibly slow to respond, rude, and extremely unhelpful. They had to constantly chase them to get anything repaired, and Charters always dragged their feet, opting for cheap and temporary fixes. It felt like they didn't care about their well-being and were more interested in appeasing the landlord. To protect themselves, our legal team advised them early in to the tenancy to correspond with the estate agent via email and to have a hard copy of the many issues with the dilapidated property. It became clear that the landlord may have been complicit in the delays of getting problems sorted quickly. To make matters worse, after they moved out, they received an unfair and exaggerated bill for damages and cleaning expenses. It was evident that the estate agent favored the landlord at their expense. When they disputed the charges, they were extremely unhelpful, and the mature students had to involve the deposit scheme to get their money back. They would strongly advise against renting through Charters Southampton estate agent. They do not prioritize the well-being of their tenants and engage in unfair billing practices. They failed to provide them with proper guidance during the negotiation, and it is clear that they do not have their tenants' backs covered. Fortunately, after taking advise from our legal team ( Charters letting department should have advised them ) the deposit company took up their case and was able to recover 98% of their deposit. But the overall experience with Charters Southampton was an absolute nightmare. Save yourself the stress and find a more reputable and tenant-friendly agency.

Sheila · 1 July 2023

★★★★★ 5/5

Google

Can’t fault the service provided by Lily, during a complicated maintenance issue at my rented property. Lily managed the communication serenely between multiple contractors, landlord & myself, and ultimately got the problem sorted keeping all parties up to date. You don’t get this service everywhere, so many thanks to Lily for her efforts.

Kris · 8 January 2023