5/5
GoogleGood service and very helpful staff, highly recommend especially for new property owners!
Agent replied · 7 July 2023
Hi Harini! Thank you so much for sharing your review of our service.
Trusted Agent profile · Southampton
Charters Southampton reviews
★★★★★
353 reviews across 1 platform
73The Avenue, Southampton, SO17 1XS
Charters's office in Southampton, at 73The Avenue, is rated 4.7 out of 5 across 353 reviews on 1 platform, including 353 Google reviews rated 4.7. It won Trusted Agent in The Trusted Agent 2026 awards.
Awards
The Trusted Agent 2026 results for Charters, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Reviews
Every review we hold for the Southampton office, from every platform, shown as written. First names only.
Google5/5
Googleamazing experience with charters . fast response ,ella burnet always willing to help
Agent replied · 7 July 2023
Hi Tobiloba, thank you for the review, it is greatly appreciated
5/5
GoogleExcellent knowledge of the area, handled whole process without fault, made selling our property stress free process
Agent replied · 7 July 2023
Thank you Tony!
4/5
GoogleCharters have the best properties. Carolyn and everyone else in the team have been really helpful.
Agent replied · 7 July 2023
Thanks Kruti!
5/5
GoogleHave been an excellent letting and managing agent for my property for many years.
Agent replied · 7 July 2023
Thank you for the feed back, really appreciates this.
5/5
GoogleKevin and the sales team have been truly fantastic throughout the house sale process.
Agent replied · 7 July 2023
Thanks David. We appreciate you taking the time to review the level of service you received.
5/5
GoogleI am a Chinese and this real estate agent is too friendly! One guy answered the phone at full speed! And Carolyn, who took us to see the property recently! She was very responsive to me. This is really the best agent I have contacted in Southampton recently!
5/5
GoogleOne word - professionalism! I recommend using the services of this agency
Agent replied · 7 July 2023
Thank you for the review.
5/5
GoogleLily at Charters is very helpful and friendly as a property manager of my flat in Southampton. Responds to emails of questions in good time, and any maintenance issues are handled quickly and personably. Very much grateful for the quality of service!
5/5
GoogleVery helpful and professional service, Carolyn provided excellent customer service.
Agent replied · 7 July 2023
Hi Helen! Thank you for sharing your positive review of our service.
5/5
GoogleImproved communication and service rendered. Thank you.
Agent replied · 7 July 2023
Stephan, sorry for the delay in coming back to you on this, I know that you are in touch with Clare at the moment.
1/5
GoogleSadly, not competent and not helpful at all! Just a show off name..
Agent replied · 7 July 2023
We cannot find any record matching your details, can you please contact Charters via marketing@chartersestateagents.co.uk so it can be investigated further. In the meantime, please remove this review as it does not appear to be genuine.
5/5
GoogleExcellent service throughout. Certainly the leading Estate Agent in the South! Thank you!
Agent replied · 7 July 2023
Thank you Richard, much appreciated!
5/5
GoogleCharters Estate Agents Southampton are professional, responsive, efficient, provide first class quality service.
Agent replied · 7 July 2023
Thank you!
5/5
GoogleGreat service, at a tough time for the market.
Agent replied · 7 July 2023
Thank you Andrew.
1/5
GoogleRubbish no communication whatsoever don't use them
Agent replied · 7 July 2023
Dear Mr Hurst, we have no record for your complaint, could you please come back to us outlining your issues in full at marketing@chartersestateagents.co.uk. Otherwise, if this is not a genuine review based on your experience with our Southampton team, we ask that you remove the review.
5/5
GoogleGood service helpful
Agent replied · 7 July 2023
Thank you for the review Tariq!
5/5
GooglePhil Northover had come highly recommended and has exceeded all expectations!
Agent replied · 7 July 2023
Thank you! Phil will be delighted.
5/5
GoogleWhole team very professional including Steve
Agent replied · 7 July 2023
Thanks for taking the time to reivew the service you received.
5/5
Googleoutstanding thankyou for your help
Agent replied · 7 July 2023
Thank you!
5/5
GoogleExcellent Service from start to completion!
Agent replied · 7 July 2023
Thank you!
5/5
GoogleSimon has helped us buy and sell property over the last 18 years. His knowledge of the area is unparalleled, he is trustworthy, honest and professional. We highly recommend him and the team at Charters. Thank you
5/5
GoogleAn absolutely wonderful experiance and survices from Carolyn and others. I can often get the property information and landlords' messages in time and correctly. I believe that I will choose Charters again to find my next property.
5/5
GoogleVery helpful in finding a new property to rent. Ella Burnet in particular made the whole experience easy and smooth. Very professional and welcoming.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Questions about Charters Southampton
How many reviews does Charters Southampton have?
Charters's Southampton office has 353 reviews across 1 platform: 353 on Google.
What is Charters Southampton's rating?
Charters Southampton is rated 4.7 out of 5 across all 353 reviews, and 4.7 out of 5 on Google from 353 reviews.
Has Charters won any awards?
Yes. In The Trusted Agent 2026 awards: Charters, Southampton won Trusted Agent.
Where is Charters's Southampton office?
Charters Southampton, 73The Avenue, Southampton, SO17 1XS.
