Entwistle Green Leyland Sales reviews

★★★★★ 3/5

Trustpilot

Worst Branch Manager Experience

Worst Branch Manager ExperienceI had the unfortunate experience of dealing with the worst branch manager ever. Initially, they presented me with a lower offer, which was fine. However, they failed to inform me, their client, that there was also a higher offer. When I mentioned that the initial offer was too low and referred to the valuation they first provided, the manager suddenly presented a second, higher offer from the buyers within seconds. This raised doubts in my mind about the transparency of the offers and made me suspect there might be ulterior motives to push the price down or other incentives at play. The manager was, quite frankly, the worst negotiator I've encountered and was rude and pushy on the phone.The initial valuation and approach by another team member were fine, and things started off well. However, a potential deal was missed due to how the initial offer and negotiation were handled. After two and a half weeks, I emailed another team member to reconsider the negotiations, only to be informed that they had made an offer on another property.Since they came on board as part of a multi-agent arrangement, I haven't had any discussions about the market report, except for a copy sent by email . The personalized client engagement was non-existent. When I informed them of the end of my contract, the branch manager herself asked why. After I explained my reasons, none of my subsequent emails were replied to, except for chasing the removal of their advert. This behavior was completely immature, to say the Least. But after the removal I got sent email contract doesn't end till November - the irony. They didn't bother to inform me of this on my initial email. What was once a good estate agent is no longer for me. I have now returned /remained with my first estate agent, who has been absolutely brilliant throughout years as a customer with them.Personally I do no recommend nor come touch their services ever again. @nearly 4k price tag for their fees, the standard is just awful.

Natnael · 15 October 2024

★★★★★ 1/5

Trustpilot

Planned viewing gone wrong

Had booked a viewing, to go view a property they had to offer (got a confirmation text and everything). When going to view the property no one answered the door or was waiting outside. Waited near 30min and when the office finally answered they said the person who was in charge of the keys was on holiday and shouldn’t have booked the viewing in the first place. Adding to all of the annoyment I had to use time off work for this, the company wasn’t even sorry and im also quite heavily pregnant so going to places isn’t comfortable for me either… Conclusion won’t be looking at Entwistle Green Lettings properties anymore.

Beatamaria · 14 October 2024

★★★★★ 1/5

Trustpilot

Coutrtwide conveyancing own these guys

My partner bought a house from this estate agents and the people were friendly ok people. The trouble is these guys suggested she use a service fior providing the mortgage and conveyancing from a company called Countrywide as they said it would make life easier, so I agreed! WORST DECISION EVER!!!!!!Countrywide were incompetent in setting up the mortgage and the conveyancing side are incompetent, obstructive and obscenely exspensive. Please please please do not take the estate agents recommendation to use Countrywide!!!!What they estate agent fails to tell you is Countrywide owns the estate agents and they use the agents service as salesmen - it’s not impartial advice it’s salesspeak when they say it will be easier etc it WONT trust me If you see a house you love with this agent, buy it but DO NOT USE COUNTRYWIDE

Stuart · 16 June 2018

★★★★★ 1/5

Trustpilot

Would not recommend to my worst enemy

Would not recommend to my worst enemy. A terrible experience with Entwistle Green (Westhoughton branch). The team were never really interested in helping us pursue the house we wanted and made up lies, excuses and tried to delay our purchase as much as they physically could. We dealt with Tammy and Claire who made little effort in easing what should be a fun and exciting experience for a first time buyer. They tried their absolute hardest to keep us from viewing the house, despite the fact we rushed to put together a proof of deposit for them as this was apparently a requirement. They then claimed to have "accepted" our offer.. yet still listed a previous lower offer on their website. They kept taking other offers and completely backtracked on the fact they accepted our offer. Meanwhile, we were still adamant we wanted this house, so we raised the stakes.. so much to the point that both Tammy and Claire claimed that they would be opting for another buyer for a LOWER PRICE. It was never about price.. they never took our offer seriously and tried to delay our purchase from going ahead (by claiming they were having "technical issues").. and it was always me that chased them for updates. If they ever faced an issue, they wouldn't contact me. I had to pick up the phone 5 times a day to get every little update and attempt to hold their hand through the process. It's now become apparent that they never wanted us to hold hands. Service was so poor - Claire (someone who is clearly in the wrong job!) could barely count up our deposit figures. I am still trying to understand what their hidden agenda was, but one thing is for sure... they are rotten to the core and made our lives an absolute misery. What a waste of time and effort. This experience has made me lose faith in the fact that there must be good, honest and hard-working people out there.

Etasham · 28 March 2018

★★★★★ 1/5

Trustpilot

I was selling a property with them and…

I was selling a property with them and from the first viewings experience and either poor or clear lack of feedback, l had doubts this was not going to work well. They did not turn up for viewings and the potential buyers had to be escorted by the then tenant?!!

Mr · 2 October 2025

★★★★★ 5/5

Google

What should have been a simple purchase for us turned out to be complicated and lengthy. However Louise and Debbie were absolutely fantastic given that we were not their clients! Throughout Debbie was on the ball and when things started to go downhill, without prompting, she was chasing and pushing to move things along. Had it not been for Debbie and Louise being persistent we would have pulled out of the purchase. Thanks to them we finally completed. The whole team was professional throughout with good customer service, communication was excellent. I would not hesitate in recommending them to anyone with a Leyland property to sell. Well done and thank you Louise and Debbie!

Lea · 27 October 2016

★★★★★ 5/5

Google

Once we had decided to sell our house, we invited a number of local Estate Agents to value our house and discuss the sale. We were most impressed with Louise who provided a realistic valuation which proved to be accurate for our house and the market. We were delighted with an extremely quick sale and the price we were offered. Throughout the sale process, Debbie and Denise were most helpful and were proactive in keeping us up to date with progress of the sale and were always available to answer any questions. We have no hesitation in recommending Louise and the Team at Entwistle Green, Leyland. A fantastic service from start to finish!

Paul · 27 October 2016

★★★★★ 5/5

Google

Thanks to all at Entwistle green on the sale of our property, the service we received was first class from start to finish .

Chris · 24 July 2025

★★★★★ 5/5

Google

Great service from a wonderful group of friendly professionals! Wouldn't hesitate to recommend.

William · 3 November 2025

★★★★★ 5/5

Google

Brilliant service from the Leyland team, Carol and Alexandra were especially great to deal with whilst dealing with our purchase, the communication was faultless. Thank you so much for helping us find our forever home.

Katie · 26 October 2021

★★★★★ 5/5

Trustpilot

Jack Butterworth at the Blackpool…

Jack Butterworth at the Blackpool branch was very efficient and was able to help us move quickly to a new rented flat. Also we given vouchers off at various places to help with new furniture.

Kirsty · 27 January 2026

★★★★★ 1/5

Trustpilot

Entwistle Green

Entwistle Green, Blackpool are probably the worst estate agency I have dealt with in a very crowded field. I agreed to them letting a flat I owned and they failed to make me aware that the tenant had failed the reference check. They rang and asked if I would accept a guarantor for the rent, but gave me no explanation as to why that was required. The tenant was the worst tenant I have ever experienced in 30 years of letting property. He assaulted three policemen in the house, threatened my other tenants and myself. He was dealing in Spice and was, for the most part drugged up to his eyeballs. He wrecked the flat which had just been renovated and paid no rent at all apart from the initial amount. I was given no help from the office and in the end had to pay him £700 to leave. They have kept the deposit he paid and said they can't pay it back to either of us. I cannot recommend this agency in any way, shape or form.

Gill · 9 August 2024

★★★★★ 4/5

Trustpilot

Eve and team were great

Eve was very helpful, has a friendly personality and gave us the information that we needed at the time. When she said she would ring us back she did. She knows that we wanted 10 Ronwood instead of the one in town and informed us straight way that it was available. All staff were great as well.

Louise · 5 December 2022

★★★★★ 1/5

Trustpilot

A bit disorganised

First valuation was cancelled by them as it was apparently booked, under the wrong branch, only told on the morning of the valuation , second valuation missed as valuer was ill, told I'd have to wait 2 weeks for another booking. Didn't want to take the chance as I'd already taken two days off work for them. Understand people get ill but when you've let someone down twice you move them to the head of the queue not keep them waiting for another 2 weeks.

Martin · 31 July 2024

★★★★★ 1/5

Trustpilot

There tenants next to use have been the…

There tenants next to use have been the worst in civilised people I have seen in my life. They have smashed up there property drugs on the street police have been involved more times then I count absolute living hell for over 5 years. But somehow these people think it's fine to keep such an abusive rough tenant in the same property. Were sick to death of them. Weve complained so many times to them and police nothing gets done. There tenant dings loudly all day of the top of her voice were fed up. I will be taking legal action against this agancy

Mohsin · 30 July 2024

★★★★★ 1/5

Trustpilot

I had a deeply disappointing experience…

I had a deeply disappointing experience with Entwistle Green, particularly with an agent named Joe Jaison. I arranged to rent a property through them and paid both the deposit and the first month’s rent after viewing the house with Joe. He showed me the property, and everything was discussed clearly or so I thought.

Syed · 10 July 2025

★★★★★ 5/5

Google

Great experience with EG Leyland when buying our next home. They were very accommodating with our requirements for viewings and dealing with our questions to the seller. Very pleasant, experienced, and knowledgeable staff. Well done. We would highly recommend the team at EG Leyland.

Stuart · 25 September 2024

★★★★★ 1/5

Google

After dealing with this company for the first time today I am extremely disappointed to have experienced a rude and dismissive attitude from the staff I spoke to. I was told I couldn’t view a property as mine wasn’t on the market - which is understandable. I then rung our estate agent to get ours on the market a week earlier so we could arrange to view the property earlier and then called Entwistle Green back to which again I was dismissed and told I would be called back after they had spoken to the home owners. After waiting until 4pm still not hearing anything I called the office again to chase and spoke to another lady who said I would be called back before 5pm, which I haven’t been. I don’t appreciate being spoken down to by anyone and completely dismissed and I will not consider using again as I’d like to avoid a stressful home move!NegativeResponsiveness, Professionalism

Charlotte · 26 October 2021

★★★★★ 5/5

Google

Big shout out to the team at Leyland. Specifically Carol Shepherd and Jamie-Leigh Oak who have worked tirelessly to help completion within my chain applying excellent communication skills. Even more impressive by the fact that Entwistle Green were not even my estate agents they were acting on behalf of the seller. I personally chose to sell with Strike and whilst they may be cheaper they provided very little support/updates once we had achieved a sale on our own property and found our new home. The chain itself was very problematic with more than its fair share of hurdles yet I never received any updates from Strike. However with Carol's tenacity and focus our move went ahead and as such I would highly recomend this company.

Cathy · 26 October 2021

★★★★★ 5/5

Trustpilot

Gail J Hines... superstar ⭐

Gail J Hines was recommended to me by a friend who had a positive experience with her previously. I was new to all this and was apprehensive due to my dyslexia (so much paperwork!!) However, as my friend suggested, Gail allowed this overwhelming experience to be a smooth transition, supporting me throughout and making sure I understood everything correctly. Thanks so much for making my dreams come true Gail.

Rebecca · 5 October 2020

★★★★★ 5/5

Google

I would like to thank the Leyland team Helen, Sophie and Rochelle, very professional and enthusiastic to sell our late parents property. We were kept informed every step of the way, all the staff are very polite and helpful any questions we had were answered immediately. The whole process was stress free and I would highly recommend Entwistle Green. Thanks again Helen, Sophie and Rochelle, Kind regards Phil Clarke & Sue Piercy

Philip · 26 October 2022

★★★★★ 5/5

Google

I would highly recommend using Entwistle Green. Jamie Leigh was easy to contact, always replied to messages and made the selling process much easier. She gave us regular updates and nothing was too much trouble.

Melanie · 26 October 2020

★★★★★ 1/5

Trustpilot

First I left a message on Rightmove…

First I left a message on Rightmove asking them not to call during the day and they promptly did. Then I've left them multiple messages asking them to email me about a house without my number and they can't be bothered responding. Useless!

Duncan · 4 October 2025

★★★★★ 1/5

Trustpilot

Entwistle - Old Swan Branch

Old Swan Branch - As a company they are abhorent and make the process for first time buyers stressful and difficult. Rang up for several properties, no viewings offered as was supposedly under offer, took copious amounts of information, offered a paid package to search and offer first viewing options before properties come on the market. Bombarded me daily with sales pitches and mortgage advise deals emails and other nonsense. I have continued to block and report. Money hungry scammers.

Your · 23 May 2024