Trusted Agent profile
★★★★★
403 reviews across 2 platforms
17 Hough Lane, Leyland, PR25 2SB, South Ribble PR25 2SB
Entwistle Green's South Ribble office at 17 Hough Lane is rated 3.2 out of 5 across 403 reviews on two platforms, including 137 Google reviews rated 4.8. The 266 Trustpilot count is for the whole business. Checked 9 October 2026.
Every review we hold for the South Ribble office, from every platform, shown as written. First names only.
1/5
TrustpilotSaint Anne’s office
If i could give minus 1 star i would, especially for the business in saint Anne’s, very prejudiced and judgy, i am a wealthy man and when inquiring about a property to rent to the snotty woman in charge of rental properties she immediately told me all properties are not available, such a horrible character trait to have.
5/5
TrustpilotAbby was brilliant
Abby was extremely helpful in the process of me trying to rent a house. She was very good at keeping up with communication and went above and beyond to make sure that I understood everything, and that everything was in order for the day of move. She is very kind and a very professional person and I would highly recommend anyone to go with her from entwhistle green.
5/5
GoogleAfter 7 Months of dealing with another estate agent and then the sale falling through, working with Entwistle Green has been a breath of fresh air. Sophie has been extreamly helpful and kept us informed of any developments, Always quick to reply and never too busy to help! Would highly recommend working with them!
Many thanks for your outstanding 5* review and recommendation. Best wishes, Lucy, Customer Relations.
5/5
GoogleFantastic team at entwistle Green in Leyland . Carol and her team did their utmost to keep on track of things from the viewings to the sale and the follow up of our house . Thanks Carol . Thanks to the rest of you all at Entwistle Green Leyland for a job well done and helping us through the sale of our property. Cheers, Fiona , Domnic and the kids !
Good Morning Dom, thank you for your excellent 5* review of our fantastic team at Entwistle Green in Leyland. It is brilliant to read that Carol and the team did their utmost to keep track of things from start to finish and helped you through the process of selling your property. Kind Regards, Emma.
5/5
GoogleFound the agents to be extremely efficient, professional and friendly, kept us all in the loop and helped the sale progress, thanks in particular to Francesca. If I was selling my house I would use these agents many thsnks abby
"Thank you for the fantastic review, Abby! We strive to provide efficient, professional, and friendly service to all of our clients. We're thrilled that Francesca made such a positive impact and we would be honored to help if you ever decide to sell your house. Kind regards, Lucy, Customer Feedback and Support Team.
1/5
TrustpilotScam avoid at all costs
Entwistle Green Crosby is the worst company I have ever had the displeasure of dealing with. The initial inventory was filled with outright lies and took a very long time to rectify, during our rental the problems we reported for maintenance took very long times to be fixed. The exit inventory check was booked for over a month, we both took time off work to attend it because they can not be trusted, only after we had arrived at the property and waited, past the time that they were supposed to arrive did we get a phone call saying that they were not coming. Again we can not trust them to do the inventory without us present to ensure it is done correctly. So we will loose more work to attend if it is rearranged.Disgusting behaviour and a shameful display of customer service.
1/5
TrustpilotBidding wars
After putting asking price in on quite a few properties this estate agents are not happy to accept. Entwistle green thrive on bidding wars. Won’t be looking at any more properties related to this company. Bad business
5/5
TrustpilotAbsolutely amising shenon yesterday we…
Absolutely amising shenon yesterday we veuing with her 3 property she's very helpful and shes great very professional the wey presented the houses and telling us about the areas
1/5
TrustpilotUSELESS - buyers/sellers/renters AVOID
We were in the process of looking at buying at house at the start of this year. We found a house listed with this sorry excuse of an estate agent, and they booked us in for a viewing at 12.15pm. We got to the viewing and within 5 minutes there were at least 50 other people waiting outside to view this house. Everyone that had booked a viewing had obviously brought one of two people with them (a lot of first time buyer couples and their parent/s) so it was absolutely heaving.
1/5
TrustpilotHighly do not recommend
I highly do not recommend using Entwistle Green. I dealt with Julie Winkler at the Bury branch. Extremely unhelpful and rude. She made it impossible to book a viewing for a house I was interested in buying. I since contacted the seller directly, to be told that the seller had been lied to on numerous ocassions and Julie was pushing for an inside job to sell the property to a property developer. Very unprofessional.
5/5
GoogleGood service. Kept me up to date with progress. Always welcoming when visiting the shop in person. Originally they recommended a solicitor from Southport, but it was much easier using a local solicitor. Very good and adaptable at sorting out issues that arose.
"Thank you for your positive review! We take pride in providing excellent service and keeping our customers informed every step of the way. We're glad we could accommodate your needs and help you resolve any issues that came up. Customer satisfaction is our top priority!" #CustomerFirst #LocalPride Best wishes, Lucy, Customer Feedback and Support Team.
1/5
TrustpilotRat infestation but they don’t think…
Rat infestation but they don’t think that’s urgent enough to ring landlady. The lady dealing with it isn’t in work but somehow they can’t tell me anything because she’s not in! What sort of a process is that when colleagues can’t check on what’s happening with maintenance issues. When I asked why they can’t ring rather than email landlady they hung up on me hope they don’t chew through electrics as if I was paying for property management for my home I wouldn’t be very happy.
1/5
TrustpilotWent to view a property and spoke to…
Went to view a property and spoke to the landlord of the house and Joe from Entwistle I advised the landlord I didn’t have the best credit and he advised me that shouldn’t be a problem Joe was very insistent that I pay the £161 fee for the search he was trying to get me to do it while I was looking at the house (very pressurising) he also rang the office (he must have a different number to most people as the girl picked up straight away) and the girl said well done (sounds commission based to me to get people to pay and they honestly have no intention of giving you the property ) I have since been trying to get the maghul office and no one picks up to discuss why no one had let me know the outcome I had to get through to them via zoopla and the poor guy had to advise me I have also asked for a follow up phone call but I’m still waiting **** very poor service ***** Be aware they take your money and normally have someone in mind for property or it’s already gone and yet they will still charge you ***** I wouldn’t normally write a review but I feel people need to be aware
5/5
TrustpilotEntwistle Green [Blackpool] - Excellent!!!
I'd like to leave this review to assist other's in their choice of Estate Agent when selling a property.Entwistle Green [Blackpool Branch] are a professional company I would recommend to family and friends.They marketed my property and within a week I had an offer, which I accepted. The staff are approachable, friendly and willing to assist with queries regarding the selling process. Nothing is too much trouble.Unfortunately I experienced solicitor problems which became quite serious. I was stressed, worried and at the end of my tether.Darren Sellwood at the Blackpool branch of Entwistle Green was an absolute life saver. I cannot praise Darren enough....he stepped in and assisted me with the solicitor issues. He went above and beyond to help me and kept me from losing my sanity. At the end of the day, an estate agent's role is to sell your home, not constantly chase solicitors. But Darren took everything in his stride and did just that. Without his help, I'm certain my buyer would have 'cut his losses', withdrawn his offer and moved onto a different property.Yesterday contracts were exchanged to complete on the 19th August!!Darren is approachable, friendly, good-humoured and always willing to help. His customer service is exceptional! He guided me through the selling process and gave sound, sensible advice.I can't thank him enough....he is 'My Hero'I would recommend the Blackpool Branch of Entwistle Green to family and friends with no hesitation whatsoever. Thank-you!!!!!!!
5/5
TrustpilotGreat Customer Service
After some mix ups with the referencing Claire Phelps the Branch Manager at Entwistle Green personally contacted me to assist with a resolution. She kept in contact with me for 2 days ensuring me that she was working on fixing the mistakes that had been made that were not even her fault. We came to a solution today and I cannot thank her enough for helping us through this stressful time, I would highly recommend Entwistle Green purely because of Claire. Also a special mention to Mandy who has been our point of contact throughout our tenancy and has always been prompt and helpful with any issues we have had.Thanks again to Claire and Mandy!
5/5
GoogleFirst and foremost I must lay the basis of our journey. My partner and I were first-time buyers, from Chorley and had struggled to find the right place to fit. We had reservations about relocating to Leyland however upon meeting Helen (our House Guru) those qualms were laid to rest. She was amazing, a truly lovely estate agent who was upfront, friendly and most of all genuine in our first-time approach to the housing market. Our property was shown and we loved it, we made an offer on the spot! Post offer, many thanks go out to Sophie and Rochelle (and a lad who's name escapes me, I'm sorry bud!!) who kept us reliably informed and went out of their way to ensure our first move was a swift and comfortable one!! Entrust in Entwistle. I say this without bias, agenda or conflict of interest. If you're a first-time buyer like myself and my partner, you cannot go wrong!! Best of luck in your own journey!
Thank you for taking the time to leave us this great 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleI can not recommend Leyland Entwistle Green highly enough! From the start to finish of my sale, all staff I have dealt with have been professional and friendly. Jamie-Leigh and Helen in particular have been incredibly helpful and supportive. Many thanks to you all.
It’s really lovely to read another 5* review and recommendation. Many thanks, Lucy, Customer Relations.
5/5
GoogleThis was the second house Entwistle Green have sold for us. We had excellent service and professionalism from Helen and the team at the Leyland office
Thank you for the fantastic 5* review and I would like to wish you the very best for the future Neil. Kind regards, Lucy, Customer Relations.
1/5
TrustpilotI had a very bad experience
I had a very bad experience. I paid the letting agent a lot of money. They usually not answer my phone or just cut off.
4/5
GoogleI found the entire staff there accommodating, responsive , personable & prompt. They work at pace with great enthusiasm & a warm hospitality. Definitely recommend them and would engage with them again.
Thank you so much for your kind words! Our team is committed to making every experience with us as accommodating, responsive, and personable as possible. We are thrilled to hear that you enjoyed our warm hospitality and would love to have you back again. Thank you for your recommendation! Best wishes, Lucy, Customer Feedback and Support Team.
1/5
TrustpilotHonest opinion
I rarely leave negative reviews, but I felt compelled to share my experience. This estate agent was unprofessional and unresponsive throughout the entire process. Communication was slow (if it happened at all), and I constantly had to chase for updates. I felt completely in the dark, and it seemed like they had no real interest in helping or providing a decent level of service.
1/5
TrustpilotStay well away! They will Gazump You
Only gave one star because I couldn’t write a review with zero! These people are liars who are just trying to get as much out of you as they can. Two and a half weeks ago I viewed a house to be told the lady was wanting a quick sale. And to make a offer and the next day final offers would be took to be fair and not mess anyone around! I made a offer. The next day I was asked for my highest and final offer and told no more offers would go forward from here. A few hours later I was told my offer was accepted. I then got this in writing two days later and was told the house was taken off the market and no viewings would take place now I had my offer accepted. I have paid solicitor fees to get searches done, I have paid the Morgage advisor because he has sent off for our Morgage. Our help to buy isas have been closed and sent for. Today I have a call to say someone else has put a higher offer in and I’ve lost the house. Gazumped! Entwistle green are unprofessional and lie stay well away ! The house is still on Zoopla and right move it has not been taken down! Now I have no house and hundreds of pound out of pocket for fees one paid for trying to do everything right for the sale! How is this fair !
5/5
GoogleJust completed the sale of our property today with Enwistle Green Leyland. Would like to say a massive thank you to Carol, Helen, Jess and the rest of the team for there patience, advice and professionalism . Would highly recommended and would definitely use again. If your selling in Leyland these are the agents to use.
It is wonderful to read your great 5* review and recommendation! I will pass your kind comments onward to our local team. Best wishes, Scott
5/5
GoogleCan’t thank Carole and the staff at Entwistle Green enough for what they did during the purchase of my house! Even more amazing is that Carole supported and helped me through when she was the agent for my seller-I wasn’t even paying Entwistle Green directly for any services!
Hi, thank you for the marvellous 5* review. Many thanks, Lucy, Customer Relations.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Entwistle Green's South Ribble office has 403 reviews across two platforms: 137 on Google, 266 on Trustpilot (across the whole business). Reviews may appear on more than one platform. Checked 9 October 2026.
Entwistle Green Leyland Sales is rated 3.2 out of 5 across all 403 reviews, and 4.8 out of 5 on Google from 137 reviews, checked 9 October 2026.
Entwistle Green Leyland Sales, 17 Hough Lane, Leyland, PR25 2SB, South Ribble PR25 2SB.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.