Trusted Agent profile
★★★★★
403 reviews across 2 platforms
17 Hough Lane, Leyland, PR25 2SB, South Ribble PR25 2SB
Entwistle Green's South Ribble office at 17 Hough Lane is rated 3.2 out of 5 across 403 reviews on two platforms, including 137 Google reviews rated 4.8. The 266 Trustpilot count is for the whole business. Checked 9 October 2026.
Every review we hold for the South Ribble office, from every platform, shown as written. First names only.
1/5
TrustpilotI view a property which I put an offer…
I view a property which I put an offer in and have been waiting over 3 weeks to hear back I rang then multiple times which they didn’t answer and also didn’t ring me back then I found out today that the property had an offer accepted I wouldn’t recommend this company to anyone and when I asked about the building (breeze block) they would contact me back and still didn’t
5/5
GoogleExcellent service from the minute I put my offer in to completion day, very friendly and caring staff too - highly appreciated and recommended
Thank you so much for your kind words! We're thrilled to hear that you had an excellent experience with our team. It was our pleasure to help you and we look forward to serving you again in the future. Thanks for recommending us! Kind regards, Lucy, Customer Feedback and Support Team
5/5
TrustpilotI 100% recommend Entwistle Green Allerton
A big thankyou to the ladies at Entwistle Green Allerton, especially Gail, Bev and Ellie. We have several properties with various agents but these are by far the best agents we have used. We are renting out a flat in Allerton, it needed some work doing, we had problems getting tenants in. Within 3 weeks of contacting Entwistle Green, they have sorted out all the work at the best cost with little involvement from us, advertised it and got a great tenant in who is paying 6 months in advance. They did it with a smile, professionalism, hard work and they really seem to enjoy their job. We are on a full management agreement and don't expect to spend anywhere near the time or stress we previously had with this property, leaving it in their capable hands. I am now giving Entwistle Green Allerton the management contract for my HMO in Manchester. I fully recommend this team, haven't got a bad word to say about them.
5/5
Trustpilotused them before and was helped through…
used them before and was helped through the whole process Mandy boot was supreme to say the least knowing I have good contacts and all will be sorted it a huge help to me
5/5
TrustpilotI was really impressed by…
I was really impressed by professionalism, support and kindness of staff at Widnes/Runcorn office, especially Amy and Oliver. They are there to answer all your queries and go a mile to help in whichever way. I do recommend Widnes office in all aspects of letting and selling issues. Can't thank you both enough. Cheers
5/5
TrustpilotGreat service and support
Grace was absolutely great from beginning to the end. Personal touch and concern for both buyers and seller made the process much easier. The whole process from setup to launch was well managed. Photo service and marketing helped for a quick sale.
5/5
TrustpilotTelephoned yesterday and spoke with…
Telephoned yesterday and spoke with Gail at Entwistle Green, Allerton. I feel I need to break a habit of a lifetime to recognise outstanding service. I found her to epitomise everything I believe in when delivering exceptional service. To summarise my thoughts: · Diplomatic · emotionally intelligent · highly knowledgeable, able to explain complicated points in a simplistic way and come up with options. Gail is clearly someone who enjoys what she does, as it was very clear that customer service is intrinsic as she's a natural. She has certainly set the bar and should be used as a benchmark for others. Gail has the right attitude - (something that cannot be trained)Entwistle, look after her, as I wouldn’t hesitate to recommend her to others, as she will rise through the ranks of any organisation!In an industry that is constantly bombarded with negativity, it was great to come across a shining example of a true customer champion. Gail is a wonderful ambassador for Entwistle Green and the overall industry. It’s been a pleasure to write an unbiased positive review. Mrs P.
5/5
TrustpilotEntwistle green allerton road
I contacted entwistle green about a property i wanted to view to possibly rent, i was in a position where i had to find somewhere quickly and very close to christmas so with two young children i was understandably extremely stressed, Alex Oshea answered my call and from that moment on the stress began to fall away, Alex was very professional but also caring and empathetic to my situation and did all she could to help me, i truly feel she went above and beyond what most people would do these days, whilst remaining professional and keeping within covid safe guidelines when we met, Alex is a true professional as problem solver and she was a joy to liase with, keeping me informed of all relevant information at every step of the way , thank you so very much Alex i hope you know how much i appreciate all youre hard work many thanks wonderful lady. Excellent at youre job and heart of gold. Thanks so much. Vikki. X
4/5
TrustpilotHelpful advice and courtesy when dealing with Gail
Not sure if helpful for most, but in my search for a rental flat that would accept pets (yup, still in 2021) Gail Hines was a pleasure to speak to and whilst I didn't have any viewings or secure a property via Entwistles, Gail was able to advise me on a few things that may help with my search, instead of "No, sorry no pets, good bye" that I received from so many others. Thanks again Gail.
5/5
GoogleI dealt with Claire and Carol at Entwistle Green in Leyland and both of them were very professional and very thorough with their work. They were always available when I needed to speak with them and responded very promptly over email. I would definitely recommend buying your property through Entwistle Green.
Thank you for your wonderful 5* review! It is brilliant to read that you had such a great experience. I will make sure your kind words are made known to the whole team. Best wishes, Scott
5/5
TrustpilotI needed to move from my current…
I needed to move from my current private rental property & ideally wanted to stay with the same letting agents However when I viewed a property with Gail J hines I decided to go with Entwistle Green Allerton and All the staff in that office are extremely helpful As English is my second language I felt that they allowed extra time to explain things From the very start everything was so efficient and ran smoothly. We were updated daily on the progress of moving out and they couldn’t do enough for us!
1/5
TrustpilotAwful customer service
Entwistle Green Allerton made renting for us such a stressful experience. From the beginning there were issues - our agent sent us setup documents for the wrong address, emails were ignored and they generally seemed to have no record or notes for us whenever we spoke. Case in point: I received a call whilst on holiday to come in to sign our tenancy agreement. I explained that we were in Australia(!) and that I had asked repeatedly before leaving if there were ANY documents left I needed to action, which had obviously been ignored, and the reply I got was, "well, we need it signed by 4pm today." The fact we had to pay an admin fee was the biggest joke. We also had issues with a leaking shower which was, again, repeatedly ignored leading to significant damage to the property and a costly repair. Entwistle Green said that they had 'not deemed the issue serious' and as such had ignored it, but didn't notify us or our landlords of their decision - water damage does not fix itself?! This led to months of stress and wasted time chasing for us as the issue was reported to them in September 2019 and it was not repaired until April 2020. At no point did we receive an apology or explanation for how poorly it was handled. Even when we left our rental contract, I couldn't get a straight answer about receiving our deposit back and again had to chase multiple times because my emails were ignored. I wouldn't recommend this branch to anyone.
1/5
TrustpilotMy partner has bought a new build…
My partner has bought a new build through these guys, zero communication, every time she calls they just say the main guy is in a meeting they’ll get him to call her back, never does. Sent emails to the guy & he never replies. Was meant to move in about 3 months ago and still no idea of when the move in date will be. All as it takes would be to email every person updates of where they’re at with a move in date.
5/5
TrustpilotProperty sale/purchase
The process to sell and purchase a property started January 2020 pre-Covid. Laura surveyed the house, I was so impressed as to how prepared she was with all paperwork and documentation she brought with her to the appointment this is what swayed me to go with Entwistle Green, Westhoughton. After the appointment most of my contact was with Tammy who was always there to provide support and advice. Things went quiet for a while with the sale process as a result of Covid and people being furloughed once things started to return to some form of normality Tammy was there every step of the way constantly providing reassurance, I could not fault the services they provided.
1/5
TrustpilotWent to view a property today and the…
Went to view a property today and the property wasn't nice on the inside. Fairly enough! That is something people, like or dislike, it is not a personal thing against someone in specific or an attack to the agency or whoever works there.But I must say If you had a bit of more sympathy and engagement with customers maybe you would have a better reviews...Telling people that they understood wrong what was said by someone from one of their staff its like ignoring the necessities of the customers- like saying to the customers that they are "fools"!You must understand this :CUSTOMERS that GIVES YOU the money in the END of the MONTH! treat them well!Can you please show more empathy for people ?I mean in Britain you are so good faking and lying to each other - you just need to try harder a bit more!Show some empathy for god sake!!!!! And by law you must have everything clean and tidy and well presented!
1/5
TrustpilotPoor Customer Service
Poor Customer Service, taking money from vulnerable people in a time of desperate need by falsely holding deposits, by not entering them into a scheme. Then they have the audacity to tell their customers who have paid fees to Entwistle Green to look after their deposits etc that they have to take the individual landlord to small claims court to get their deposits back. The landlord had instructed Entwistle GREEN that they were happy that the property was in good condition but they have still failed to reimburse me. Jessica Thwaites was very unhelpful and is not complying with the tenants to protect them.
1/5
TrustpilotAvoid if you can
Don’t answer emails or pick up the phone if they know they may have to have an awkward conversation. Completely misinformed us( I suspect on purpose, you know who you are,Ben!) and have avoided all contact with us since. Their & the vendors loss I’d have been happily have increased my offer by another £15k.
2/5
TrustpilotWill never reply to you
Viewed a property beginning of October, had a few questions they didn’t have answer to so had to wait, still waiting for reply, had to find out answers myself. Put offer in, no replies from emails, had phone call week later for final offer. Send emails again cause 2 weeks no answer and still never got a reply from those emails, three weeks after putting in offer got a phonecall to say had gone with a higher offer. They never reply to any communication
1/5
GoogleBranch called me, I asked them a question, they said they'd call back abd didn't. When I called back and asked again they answered the wrong question and then said they didn't know how much it would cost to value my house. Why would I then arrange to waste my time with a company I don't trust to come out and quote me when they can't even ring me back as promised? Laughable.
1/5
TrustpilotUnprofessional
I would strongly advise anyone to think carefully before using Entwistle Green based on my experience.
5/5
GoogleHaving moved house 6 weeks ago into a house being sold by Entwistle Green, I thought it was about time I left this review. I was SO grateful to have Jamie-Leigh helping me with the purchase of my new house. She was always happy to help and full of practical help and guidance. I must comment that Jamie-Leigh’s communication was excellent which really helped make the whole process run more smoothly. On the couple of occasions when I was unable to speak to her directly, other members of the team were most helpful. I would definitely recommend Entwistle Green based on my positive experience of them!PositiveResponsiveness, Quality, Professionalism, Value
Thanks for the excellent 5* review and recommendation! Best wishes, Lucy, Customer Relations.
5/5
TrustpilotVery professional letting agents
Entwistle Green Blackburn have been our letting agents for many years. Sherry and her team have always been very professional and proactive and always go the extra mile to organise any work or maintenance required at our apartment. We would highly recommend them if you are looking to rent a property in the Blackburn area.
1/5
TrustpilotJust shocking no service at all.
Just shocking. Property management agents should be regulated properly.I am a landlord who handed over my property to be managed by this company whilst a tenant occupied my property. I have just been given my property back since the tenant left and it has been given back in a absolute disgusting state, which is costing me money to put it right when all of it could have been avoided if the managing agent had done their job. No management service was provided in this instance. Avoid, Avoid at all costs unless you want to be the one paying to get your property back after it's been left in a disgusting state. I question where the true references come from.
5/5
TrustpilotBoss job getting my new place sorted…
Boss job getting my new place sorted for me highly recommend no hassle at all thanks Sian an Rebecca
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Entwistle Green's South Ribble office has 403 reviews across two platforms: 137 on Google, 266 on Trustpilot (across the whole business). Reviews may appear on more than one platform. Checked 9 October 2026.
Entwistle Green Leyland Sales is rated 3.2 out of 5 across all 403 reviews, and 4.8 out of 5 on Google from 137 reviews, checked 9 October 2026.
Entwistle Green Leyland Sales, 17 Hough Lane, Leyland, PR25 2SB, South Ribble PR25 2SB.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.