Every review we hold for the South Ribble office, from every platform, shown as written. First names only.
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5/5
GoogleThis is the second time we have used Entwistle Green to sell our property and itβs been a seamless and thoroughly professional experience on both occasions. I have to highlight both Rochelle and Helen in particular. They have both been beyond reproach, they both went the extra mile to make our sale as seamless and enjoyable as is possible. Thank you both.
Dennis Β· 26 October 2022
Agent replied Β· 25 October 2024
Thank you for your terrific 5* review and your kind words. Best wishes, Lucy, Customer Relations.
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5/5
GoogleEntwistle Green in Leyland have been brilliant. We have had a very professional and personalised service. They have been far more proactive than our expensive independent broker. Sophie has kept us informed all the way. Helen has also been very instrumental in working through some difficult negotiations. In my time buying and selling property, I haven't experienced a better agent. Thank you.
Craig Β· 26 October 2022
Agent replied Β· 25 October 2024
Thank you Craig so much for your kind words! - Best Wishes, Scott @ Customer Relations
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2/5
Googlei found the lady on the phone extremely pushy wanting me to book an appointment with there financial adviser. After saying no I didn't want to for my own personal reasons, she continued a further three times!!
I then had a discussion on the phone the day after and the lady said 'will your partner...I mean..EX partner be dropping your I.d off! I felt this was really unprofessional and hurt me. She should of used Mr or his first name
Then the final straw was when I rang to tell a member of staff we would not be using entwistle green to sell our house, she seemed discusted and asked why? I told her they were more expensive and we're going with another company. She was adamant for to me speak with them to discus figures, but I explained sorry I'm at work...I can't..so please pass on the message! And she put the phone down on me!!!!π‘ I could not believe the attitude I received off the staff! Pushy, inconsiderate and I would never use them!!!
Kim Β· 27 October 2017
Agent replied Β· 25 October 2024
I am sorry to read that you were unhappy with the service you have received but I would like to thank you for taking the time to leave this feedback as your comments will help us identify ways in which we can improve. If you would like to go through the issues you have raised in more detail please send us an email at review@countrywide.co.uk . Kind Regards.
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5/5
TrustpilotProfessionals!
Thank you very much for the professional and prompt response service.Shannon and Mike were very helpfull. The best! Thank you guys!
Alex Β· 5 July 2024
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5/5
GoogleJust purchased my first House
Incredibly easy from start to finish, the team have been fantastic
Sophie, frankie and Helen to name a few made sure everything was sorted quickly and kept me in the loop the whole time
100% recommend
Hannah Β· 29 March 2024
Agent replied Β· 25 October 2024
Thanks for the wonderful 5* review and recommendation Hannah Wilson! Best wishes, Lucy, Customer Relations.
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5/5
TrustpilotCould not be happier with the serviceβ¦
Could not be happier with the service and support we have had from Entwistle in the Widnes/Runcorn area. We have been in contact with Amy for the last few weeks who has been a live saver. My mum has been looking for a new house after receiving a notice from her current landlord. Every agency or rep we have spoken with has been extremely unhelpful, it came across judgemental as soon as we mentioned my mums disability and the support she needs. Amy has gone above and beyond to make us feel valued and supported and did not stop trying to help us. The constant communication and reassurance made us feel so at ease and has made the whole transition so much easier. I canβt thank you enough!l and my mum is extremely grateful.
Demi-lee Β· 27 October 2023
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5/5
GoogleThank you for selling our lovely house to our very 1st viewer who were lovely people and even before the for sale board was up! We'd time that to be about 2 days! Amazing! Everyone from start to finish were very efficient and professional. Would highly recommend. Xx
Karisa Β· 26 October 2023
Agent replied Β· 25 October 2024
Thank you for your terrific 5* review and recommendation. Best wishes, Lucy, Customer Relations.
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1/5
TrustpilotAVOID!
My mums flat flooded due to a leaking pipe, it's been over 9 weeks and both Entwistle and the landlord have still not fixed the problem. Black mould has overtook the floors and walls in the bedroom causing my mum to have breathing difficulties, a very nasty cough, headaches and nose bleeds. Both Entwistle and the landlord have been made aware or the extent of this health and safety issue and both denied responsibility at first until I went through the contract to disprove their claims. AVOID AT ALL COSTS.
Katie Β· 25 October 2023
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5/5
GoogleJust purchased a new property I cannot praise Carole enough she has gone above and beyond to put my mind at rest and answer any worryβs I may have had. Being a massive worrier this is amazing knowing you have someone you can call and they can put your mind at rest! I would not hesitate to use Carole at entwisle green again! Thank you so much!
Magenta Β· 26 October 2021
Agent replied Β· 25 October 2024
Many thanks for the great 5* review and your kind words. Best wishes, Lucy, Customer Relations.
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5/5
TrustpilotGreat profession service
Great profession service, easy communication, helpful and friendly staff. Bethany was be absolutely amazing with all answers and questions.Thank you for your property. 10β
Mantas Β· 27 March 2024
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5/5
GoogleSo pleased I chose Entwistle Green at Leyland. Very professional and always obliging and helpful. I don't think they could be bettered. 1st Class..... big thanks to Rochelle, Helen, and Sophie.
Laura Β· 26 October 2023
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5/5
GoogleCarol and her team went above and beyond in efforts to secure our sale and ensure it went through as smoothly as possible. Highly recommended agent
Donna Β· 27 October 2019
Agent replied Β· 25 October 2024
Thank you Donna for your 5* review. I am really pleased to see that your sale completed smoothly.
Best wishes, Scott
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5/5
GoogleJust completed on my sale and I must say Iβm really pleased with how it was dealt with, Helen who went to value my property was lovely, as were the girls in the branch Danielle and Jamie-Leigh who I spoke to several times, any time I contacted them they got back to me straight away, Thank you :)
Kirsten Β· 26 October 2022
Agent replied Β· 25 October 2024
Thanks for the wonderful 5* review! Best wishes, Lucy, Customer Relations.
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1/5
TrustpilotIf you want money stolen from you then rent from these scammers
My pensioner father moved out of one of their properties in June into sheltered accommodation. They have owed him over Β£1000 since then in rent overpayment and deposit. Despite numerous emails and calls they are still withholding his money and he's now in arrears at his new property. Sheila and Anthony from the Allerton branch have been no help in sorting this problem despite numerous attempts to get his money back. We will now have no option than to seek legal advice on how we can get his money back. They are shameless scammers, avoid at all costs or you will regret it.
Max Β· 7 August 2023
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5/5
GoogleHelen Carter is a credit to your team.
Andrew Β· 26 October 2022
Agent replied Β· 25 October 2024
Many thanks for your outstanding 5* review. Best wishes, Lucy, Customer Relations.
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1/5
TrustpilotMyself and my wife finally got aβ¦
Myself and my wife finally got a viewing of a ground floor not far from where we were living! Ground floor flat based in mater close long lane L9 after the first time the agent never showed up last Saturday.
Phillip Β· 31 May 2025
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1/5
TrustpilotAbsolute disgrace
Absolute disgrace. We had problems with the waste pipes and they left us live in a house full of fecal matters. When I was calling them and crying they have said to me there is no need to be upset. We have reported multiple issues in the house and they did not even reply or replied after months. Refused to give deposit back and when I told them they have 10 days to give the deposit back, they tried to convice me it is 28 days.Absolute s**t show this company. Avoid at all cost if you donβt want to deal with incompetent agency.
Zuzana Β· 30 June 2023
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5/5
GoogleVery helpful always have the time to reply to my questions, we completed in under 8 weeks thanks to Carols input great service.
Sr Β· 27 October 2019
Agent replied Β· 25 October 2024
Thank you for your glowing 5*'s and kind words! I will of course make sure your wonderful review is forwarded to our local team. Best wishes, Scott
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5/5
Trustpilotjack helped us through moving fromβ¦
jack helped us through moving from amberbanks grove to warley road and made the move go smoothly, he is great, highly recommend this company.
Aaron Β· 11 November 2025
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5/5
GoogleThanks to the Leyland team for the fantastic service provided and achieving full asking price for our home!
Jamie Leigh and Carol organised & conducted the marketing / viewings with ease and sold the property successfully and with great communication at all stages.
Weβd use Entwistle Green for any future properties and hope we have the same team helping us ππPositiveResponsiveness, Quality, Professionalism
Tom Β· 26 October 2021
Agent replied Β· 25 October 2024
Thank you for your terrific 5* review. Best wishes, Lucy, Customer Relations.
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1/5
GoogleReally disappointed with this company I rang 5 times over varying weeks was initially told we could have a valuation on some land and then was told 3 weeks later they didnβt do commercial at their branch which was different to what we were told originally. Communication was very poor in my opinion and has cost me 3 weeks of time. Had to take business elsewhere.NegativeResponsiveness, Quality
Jack Β· 26 October 2020
Agent replied Β· 25 October 2024
Please contact us via review@countrywide.co.uk so that we can look into this concern further for you. Kind Regards, Scott @ Customer Relations
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1/5
TrustpilotI really would not give them one starβ¦
I really would not give them one star we reported faults throughout our tenancy we left the property because the toilet was not fixed and the bath was broken and shower was leaking we even reported this to the landlady and the landlady has relet the property after we left the property even though she knew the property was inhabitable and yet the estate agents are saying were liable for the rent and any damages to the property even the landlord has relet the property there were also lead pipes in the property the lead was so high in the drinking water it made my partner loss her hair the landlady saw the blood test results and water board did reading of the drinking water in the property which the landlady saw the results of this which she denies ever seeing and she even says she can not speak English and she is making the new tenant so ill
MISS Β· 5 May 2023
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5/5
GoogleFrankie truly deserves a big well done, 5 star service for her assistance working on a large Sales Progression chain to Completion! Amazing work. πππππ β¦
L Β· 26 August 2024
Agent replied Β· 25 October 2024
Many thanks for the fantastic 5* review. Kind regards, Lucy, Customer Relations.
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5/5
GoogleHighly recommend, Helen stepped in to act on our sale after another estate agent had been unable to find a buyer, within a week our property was sold at an excellent price. Very professional, kept informed throughout the process, great service.
Neil Β· 26 October 2023
Agent replied Β· 25 October 2024
Many thanks for the great recommendation, 5* review and your kind words. Best wishes, Lucy, Customer Relations.
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