Every review we hold for the South Ribble office, from every platform, shown as written. First names only.
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1/5
TrustpilotI really would not give them one starβ¦
I really would not give them one star we reported faults throughout our tenancy we left the property because the toilet was not fixed and the bath was broken and shower was leaking we even reported this to the landlady and the landlady has relet the property after we left the property even though she knew the property was inhabitable and yet the estate agents are saying were liable for the rent and any damages to the property even the landlord has relet the property there were also lead pipes in the property the lead was so high in the drinking water it made my partner loss her hair the landlady saw the blood test results and water board did reading of the drinking water in the property which the landlady saw the results of this which she denies ever seeing and she even says she can not speak English and she is making the new tenant so ill
MISS Β· 5 May 2023
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5/5
GoogleFrankie truly deserves a big well done, 5 star service for her assistance working on a large Sales Progression chain to Completion! Amazing work. πππππ β¦
L Β· 26 August 2024
Agent replied Β· 25 October 2024
Many thanks for the fantastic 5* review. Kind regards, Lucy, Customer Relations.
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5/5
GoogleHighly recommend, Helen stepped in to act on our sale after another estate agent had been unable to find a buyer, within a week our property was sold at an excellent price. Very professional, kept informed throughout the process, great service.
Neil Β· 26 October 2023
Agent replied Β· 25 October 2024
Many thanks for the great recommendation, 5* review and your kind words. Best wishes, Lucy, Customer Relations.
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5/5
GoogleDealt with Jamie Leigh on a house purchase found her to be very helpful and efficient.PositiveResponsiveness, Professionalism
Karen Β· 26 October 2020
Agent replied Β· 25 October 2024
Thank you for your brilliant 5* review. Best wishes, Lucy, Customer Relations.
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5/5
GoogleFrankie truly deserves a big well done, 5 star service for her assistance working on a large Sales Progression chain to Completion! Amazing work. πππππ β¦
Mrs Β· 12 August 2024
Agent replied Β· 10 November 2024
Many thanks for the fantastic 5* review. Kind regards, Lucy, Customer Relations.
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1/5
TrustpilotSTAY CLEAR OF THEM
I paid them to manage my house some years back that I had rented out. They must be in some kind of an arrangment with a little known energy provider (To my recollection called 'Sparks') who they tried to push onto my tentants, but the tenants refused.However, when the house became empty again and I put it up for sale. Entwhistle must have informed this energy company that the house was empty, because after some months, that energy company sent me a bill close to Β£150 for standing charges. I never agreed to them being an energy provider, but they threatened me with legal recovery of the bill if I didn't pay it. I had no choice but to pay. On confronting them, Entwhistle didn't deny what they had done and tried to justify it. Their excuses were as pathetic as they are. Stay clear of this organisation.
Youtube Β· 14 March 2023
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5/5
GoogleEntwistle Green, Leyland were the selling agents when we bought our house. Whenever we contacted them with any questions or requests they were helpful, in fact very helpful. We preferred our contact with them rather than with our own agency. As a buyer through them I can definitely recommend them to anyone selling their house.
Nigel Β· 27 October 2016
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1/5
TrustpilotUnresponsive and unprofessional
Unresponsive and unprofessional. Deposit funds withheld long after tenancy ended, requiring escalation. Avoid.
Shervinzd1 Β· 16 January 2026
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1/5
GoogleWe had our house valued today and although we know some works are required the estate agent was rude. She appeared to take an instant disliking to myself to what I could only describe as ageist. She raised her voice when comparables was discussed and was openly unprofessional about other estate agents in the local area. Can only recommend to anyone to use any other estate agents!
Anthony Β· 27 October 2019
Agent replied Β· 25 October 2024
Hi Anthony, I am sorry to read that this has been your experience. If you would like to discuss further our experience with our Customer Care Team, please e-mail review@countrywide.co.uk with full details. Kind regards, Scott
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1/5
TrustpilotIncompetent, disorganised and careless
I had a truly awful experience with this estate agent during my tenancy. They were disorganised, unhelpful, and constantly failed to take responsibility for their mistakes.
Alina Β· 13 September 2025
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1/5
TrustpilotIf I could give them minus 20 starsβ¦
If I could give them minus 20 stars I would.Avoid this estate agent if you can. Wish I had read these reviews before I tried to buy a property listed by them. No replies to emails. Made me meet with their mortgage advisor despite my partner being a mortgage advisor which was a complete waste of my time. Offer on a house accepted in November, surveys and quotes paid for as well as solicitors fees to find out in February that probate hadn't even been applied for yet so they had lied from the start. Currently still waiting for just an acknowledgement response for a complaint email I sent them a week ago! They haven't even apologised for what's gone on which would clearly be a stressful and upsetting situation for me or anyone really. Their lack of contact only exacerbates things and I'm left waiting with no indication of a timeline at all. Absolute joke.
Lydie Β· 13 February 2023
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1/5
TrustpilotRented a property for a year the roofβ¦
Rented a property for a year the roof had been leaking from day 1 reported to the agent whilst I was sat there in the office I could not believe my ears lettings manager on the phone with landlord admitted that not the tenant before me but the tenant before the previous tenant reported the leak.The property was not clean when we moved in also furniture left behind no smoke alarm no carbon monoxide sensor.They or the landlord do not care about their tenants when the contract was up I moved out even the council got involved.The leak was resolved after we moved out what a coincidence.Gues what even arguing took a month to get our deposit back.Avoid at all cost they do not care about you!
Mario Β· 21 January 2023
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5/5
GoogleOut of all the estate agents Emily at the Leyland branch was by far the best. She listened to my needs and wants, was the most proactive, most patient and lovely agent. She is a credit to your company and I hope she goes far.
I have found a house which unfortunately wasn't through yourself but I am so thankful for all her time and hard work.
Jemma Β· 27 October 2018
Agent replied Β· 25 October 2024
Thank you Gemma for this fantastic 5 star review for Emily at Entwistle Green, Leyland. I am pleased to read learn how supportive she was to you during your property search. I will pass on your comment to her and the entire branch team. Kind regards, Sarah.
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5/5
TrustpilotGreat estate agents
Found the blackpool branch to be very responsive and helpful in looking to purchase a property. Amy in particular as be very helpful with suggestions and advise very pleasent and approchable, always happy to help in a friendly manor.Definatly one of the best estate agents I've been dealing with.
Maureen Β· 26 October 2024
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5/5
GoogleI would highly recommend Entwistle Green Leyland. My partner and I have just put an offer in on our first house. Louise has been brilliant and we love how she seems to be as excited as we are about having our offer accepted! Thank you for making our experience so positive.
Danielle Β· 27 October 2016
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1/5
TrustpilotThe Maghull office mismanaged myβ¦
The Maghull office mismanaged my property from 2017-2024, according to the contract they were supposed to inspect the property every 3 months, this never happened despite regular requests.
Nelly Β· 16 July 2025
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5/5
GoogleGreat estate agents, good service. Sophie showed us around 2 properties we were interested in & was the most knowledgeable estate agent we have met. Answered all the questions & did a fantastic job.
Thanks
GamerGenix Β· 26 October 2023
Agent replied Β· 25 October 2024
Thanks for the excellent 5* review! Best wishes, Lucy, Customer Relations.
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1/5
TrustpilotAvoid at all cost
Wouldn't use the blackburn branch staff are awful, houses are being rented out in unsafe conditions
Jessica Β· 3 November 2025
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5/5
GoogleHelen, Rochelle and all the team were amazing throughout. They took all the burden and stress for me and constantly did their all to ensure completion by a target date. So appreciated, thank you.
Beth Β· 26 October 2023
Agent replied Β· 25 October 2024
Thank you for your terrific 5* review. Best wishes, Lucy, Customer Relations.
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1/5
TrustpilotMy offer was accepted with no Sales Memo issued more than 1 monthβ¦
My offer was accepted more than 1 month ago in St Helens, survey done and no sales memo yet issued to my solicitor to process purchase deal. No reply to calls and emails. Before doing survey which is costly, agent confirmed the property sold vacant possession and no chain.Now still awaiting follow up work from the agent.Rather frustrating.
Shelia Β· 16 March 2024
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5/5
TrustpilotI have just got my new flat throughβ¦
I have just got my new flat through formby entwistle green Ben and Jack were very helpfull theu were great I highly recommend them
Kenneth Β· 28 March 2023
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5/5
GoogleHelen and staff were excellent, kind, good humoured and very professional throughout our sale of our home of 40 years and purchase of our new bungalow. Simply the best. Thank you ladies. Cheers
Janis Β· 9 April 2025
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5/5
TrustpilotIβm happily using EG Warrington for theβ¦
Iβm happily using EG Warrington for the sale of my house. Liam impressed me from the start no hard sell, but importantly loved my house and I knew he would do everything to sell it. Lisa & Lucy took time to get to know the house which enabled them to sell it to potential purchasers, gaining knowledge of my home ( extra details make a difference).I got to know Chris a few years ago and he with all the others in the team have been true professionals this time around.
Janet Β· 5 May 2022
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5/5
GoogleAbsolutely fantastic service in helping me and my partner move into our very first home togsther.
I would highly recommend entwistle to anybody willing to move not just into a first property but any property that you should wish to move from into a new one.
Vicky and Jessica have both been very lovely and helping towards us during our move
Daniel Β· 27 October 2018
Agent replied Β· 25 October 2024
Hi, Daniel
Thank you for taking the time to leave your message. It's always great when everything goes so smoothly and thank you for the recommendation, and best of luck to you and your partner in your new home!
Kind regards, Chris
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.