Trusted Agent profile Β· South Ribble

Entwistle Green Leyland Sales reviews in South Ribble

3.2

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406 reviews across 2 platforms

17 Hough Lane, Leyland, PR25 2SB, South Ribble, PR25 2SB

Entwistle Green's office in South Ribble, at 17 Hough Lane, is rated 3.2 out of 5 across 406 reviews on two platforms, including 137 Google reviews rated 4.8.

Google logo

4.8 / 5

137

Reviews on Google

This office

Trustpilot logo

269

Reviews on Trustpilot

Business-wide

Reviews may appear on more than one platform.

Reviews

Every review we hold for the South Ribble office, from every platform, shown as written. First names only.

1/5

Trustpilot

I really would not give them one star…

I really would not give them one star we reported faults throughout our tenancy we left the property because the toilet was not fixed and the bath was broken and shower was leaking we even reported this to the landlady and the landlady has relet the property after we left the property even though she knew the property was inhabitable and yet the estate agents are saying were liable for the rent and any damages to the property even the landlord has relet the property there were also lead pipes in the property the lead was so high in the drinking water it made my partner loss her hair the landlady saw the blood test results and water board did reading of the drinking water in the property which the landlady saw the results of this which she denies ever seeing and she even says she can not speak English and she is making the new tenant so ill

MISS Β· 5 May 2023

5/5

Google

Frankie truly deserves a big well done, 5 star service for her assistance working on a large Sales Progression chain to Completion! Amazing work. 🌟🌟🌟🌟🌟 …

L Β· 26 August 2024

Agent replied Β· 25 October 2024

Many thanks for the fantastic 5* review. Kind regards, Lucy, Customer Relations.

5/5

Google

Highly recommend, Helen stepped in to act on our sale after another estate agent had been unable to find a buyer, within a week our property was sold at an excellent price. Very professional, kept informed throughout the process, great service.

Neil Β· 26 October 2023

Agent replied Β· 25 October 2024

Many thanks for the great recommendation, 5* review and your kind words. Best wishes, Lucy, Customer Relations.

5/5

Google

Dealt with Jamie Leigh on a house purchase found her to be very helpful and efficient.PositiveResponsiveness, Professionalism

Karen Β· 26 October 2020

Agent replied Β· 25 October 2024

Thank you for your brilliant 5* review. Best wishes, Lucy, Customer Relations.

5/5

Google

Frankie truly deserves a big well done, 5 star service for her assistance working on a large Sales Progression chain to Completion! Amazing work. 🌟🌟🌟🌟🌟 …

Mrs Β· 12 August 2024

Agent replied Β· 10 November 2024

Many thanks for the fantastic 5* review. Kind regards, Lucy, Customer Relations.

1/5

Trustpilot

STAY CLEAR OF THEM

I paid them to manage my house some years back that I had rented out. They must be in some kind of an arrangment with a little known energy provider (To my recollection called 'Sparks') who they tried to push onto my tentants, but the tenants refused.However, when the house became empty again and I put it up for sale. Entwhistle must have informed this energy company that the house was empty, because after some months, that energy company sent me a bill close to Β£150 for standing charges. I never agreed to them being an energy provider, but they threatened me with legal recovery of the bill if I didn't pay it. I had no choice but to pay. On confronting them, Entwhistle didn't deny what they had done and tried to justify it. Their excuses were as pathetic as they are. Stay clear of this organisation.

Youtube Β· 14 March 2023

5/5

Google

Entwistle Green, Leyland were the selling agents when we bought our house. Whenever we contacted them with any questions or requests they were helpful, in fact very helpful. We preferred our contact with them rather than with our own agency. As a buyer through them I can definitely recommend them to anyone selling their house.

Nigel Β· 27 October 2016

1/5

Trustpilot

Unresponsive and unprofessional

Unresponsive and unprofessional. Deposit funds withheld long after tenancy ended, requiring escalation. Avoid.

Shervinzd1 Β· 16 January 2026

1/5

Google

We had our house valued today and although we know some works are required the estate agent was rude. She appeared to take an instant disliking to myself to what I could only describe as ageist. She raised her voice when comparables was discussed and was openly unprofessional about other estate agents in the local area. Can only recommend to anyone to use any other estate agents!

Anthony Β· 27 October 2019

Agent replied Β· 25 October 2024

Hi Anthony, I am sorry to read that this has been your experience. If you would like to discuss further our experience with our Customer Care Team, please e-mail review@countrywide.co.uk with full details. Kind regards, Scott

1/5

Trustpilot

Incompetent, disorganised and careless

I had a truly awful experience with this estate agent during my tenancy. They were disorganised, unhelpful, and constantly failed to take responsibility for their mistakes.

Alina Β· 13 September 2025

1/5

Trustpilot

If I could give them minus 20 stars…

If I could give them minus 20 stars I would.Avoid this estate agent if you can. Wish I had read these reviews before I tried to buy a property listed by them. No replies to emails. Made me meet with their mortgage advisor despite my partner being a mortgage advisor which was a complete waste of my time. Offer on a house accepted in November, surveys and quotes paid for as well as solicitors fees to find out in February that probate hadn't even been applied for yet so they had lied from the start. Currently still waiting for just an acknowledgement response for a complaint email I sent them a week ago! They haven't even apologised for what's gone on which would clearly be a stressful and upsetting situation for me or anyone really. Their lack of contact only exacerbates things and I'm left waiting with no indication of a timeline at all. Absolute joke.

Lydie Β· 13 February 2023

1/5

Trustpilot

Rented a property for a year the roof…

Rented a property for a year the roof had been leaking from day 1 reported to the agent whilst I was sat there in the office I could not believe my ears lettings manager on the phone with landlord admitted that not the tenant before me but the tenant before the previous tenant reported the leak.The property was not clean when we moved in also furniture left behind no smoke alarm no carbon monoxide sensor.They or the landlord do not care about their tenants when the contract was up I moved out even the council got involved.The leak was resolved after we moved out what a coincidence.Gues what even arguing took a month to get our deposit back.Avoid at all cost they do not care about you!

Mario Β· 21 January 2023

5/5

Google

Out of all the estate agents Emily at the Leyland branch was by far the best. She listened to my needs and wants, was the most proactive, most patient and lovely agent. She is a credit to your company and I hope she goes far. I have found a house which unfortunately wasn't through yourself but I am so thankful for all her time and hard work.

Jemma Β· 27 October 2018

Agent replied Β· 25 October 2024

Thank you Gemma for this fantastic 5 star review for Emily at Entwistle Green, Leyland. I am pleased to read learn how supportive she was to you during your property search. I will pass on your comment to her and the entire branch team. Kind regards, Sarah.

5/5

Trustpilot

Great estate agents

Found the blackpool branch to be very responsive and helpful in looking to purchase a property. Amy in particular as be very helpful with suggestions and advise very pleasent and approchable, always happy to help in a friendly manor.Definatly one of the best estate agents I've been dealing with.

Maureen Β· 26 October 2024

5/5

Google

I would highly recommend Entwistle Green Leyland. My partner and I have just put an offer in on our first house. Louise has been brilliant and we love how she seems to be as excited as we are about having our offer accepted! Thank you for making our experience so positive.

Danielle Β· 27 October 2016

1/5

Trustpilot

The Maghull office mismanaged my…

The Maghull office mismanaged my property from 2017-2024, according to the contract they were supposed to inspect the property every 3 months, this never happened despite regular requests.

Nelly Β· 16 July 2025

5/5

Google

Great estate agents, good service. Sophie showed us around 2 properties we were interested in & was the most knowledgeable estate agent we have met. Answered all the questions & did a fantastic job. Thanks

GamerGenix Β· 26 October 2023

Agent replied Β· 25 October 2024

Thanks for the excellent 5* review! Best wishes, Lucy, Customer Relations.

1/5

Trustpilot

Avoid at all cost

Wouldn't use the blackburn branch staff are awful, houses are being rented out in unsafe conditions

Jessica Β· 3 November 2025

5/5

Google

Helen, Rochelle and all the team were amazing throughout. They took all the burden and stress for me and constantly did their all to ensure completion by a target date. So appreciated, thank you.

Beth Β· 26 October 2023

Agent replied Β· 25 October 2024

Thank you for your terrific 5* review. Best wishes, Lucy, Customer Relations.

1/5

Trustpilot

My offer was accepted with no Sales Memo issued more than 1 month…

My offer was accepted more than 1 month ago in St Helens, survey done and no sales memo yet issued to my solicitor to process purchase deal. No reply to calls and emails. Before doing survey which is costly, agent confirmed the property sold vacant possession and no chain.Now still awaiting follow up work from the agent.Rather frustrating.

Shelia Β· 16 March 2024

5/5

Trustpilot

I have just got my new flat through…

I have just got my new flat through formby entwistle green Ben and Jack were very helpfull theu were great I highly recommend them

Kenneth Β· 28 March 2023

5/5

Google

Helen and staff were excellent, kind, good humoured and very professional throughout our sale of our home of 40 years and purchase of our new bungalow. Simply the best. Thank you ladies. Cheers

Janis Β· 9 April 2025

5/5

Trustpilot

I’m happily using EG Warrington for the…

I’m happily using EG Warrington for the sale of my house. Liam impressed me from the start no hard sell, but importantly loved my house and I knew he would do everything to sell it. Lisa & Lucy took time to get to know the house which enabled them to sell it to potential purchasers, gaining knowledge of my home ( extra details make a difference).I got to know Chris a few years ago and he with all the others in the team have been true professionals this time around.

Janet Β· 5 May 2022

5/5

Google

Absolutely fantastic service in helping me and my partner move into our very first home togsther. I would highly recommend entwistle to anybody willing to move not just into a first property but any property that you should wish to move from into a new one. Vicky and Jessica have both been very lovely and helping towards us during our move

Daniel Β· 27 October 2018

Agent replied Β· 25 October 2024

Hi, Daniel Thank you for taking the time to leave your message. It's always great when everything goes so smoothly and thank you for the recommendation, and best of luck to you and your partner in your new home! Kind regards, Chris

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