Trusted Agent profile · South Leeds
Verified
★★★★★
476 reviews across 4 platforms
386 Dewsbury Road, Beeston, South Leeds, LS11 7JX
Part of Whitegates, see every office.
Whitegates's office in South Leeds, at 386 Dewsbury Road, is rated 4.8 out of 5 across 476 reviews on four platforms, including 243 Google reviews rated 4.6.
243
Reviews on Google
This office
4
Reviews on Facebook
Business-wide
1
Reviews on View Agents
This office
228
Reviews on Trustpilot
This office
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
We're proud to have been serving the South Leeds area for 30 years, offering a wide range of properties for sale and to rent, not only in Beeston but also in Middleton, Belle Isle, New Forest Village, Holbeck, East Ardsley, Tingley, Morley, Rothwell, Oulton and Woodlesford. Franchise owner Mirek has over 30 years estate agency experience, starting as a negotiator in the City Centre branch and working his way up to Franchisor at the South Leeds office in 2001. Mirek has created a fantastic local team with combined experience of over 70 years who are well placed to answer any questions you have on buying, selling or renting in the area. Whitegates South Leeds bring a mix of traditional estate agency values with modern technology, giving the perfect blend of old and new. We are here to help everyone, from young first-time buyers right through to those more experienced property sellers, and if you aren't 'internet savvy' don't worry, pop into the office and we can sit down and talk face to face. You can find us on Dewsbury Road, just five minutes' drive from Leeds City. Our main areas of business are residential sales, lettings and property management. If you have a property to sell or let across LS10, LS11, WF3, LS26 or LS27 are looking for a new home, or would like us to manage a property on your behalf, please do get in touch. We are members of NAEA, ARLA and Property Mark.
Every review we hold for the South Leeds office, from every platform, shown as written. First names only.
5/5
TrustpilotWe recently moved into a new house
We recently moved into a new house. We are very satisfied, the entire rental process went very quickly and without problems. Thank you very much Jo Harrison for your professional service. A few years ago we rented an apartment through this agency and we have very good memories associated with it. One of the better agencies we've ever experienced.
5/5
TrustpilotGreat communication
Helen Hull at Whitegates has given us fantastic service while selling our house. Her communication has been timely, professional and very helpful even when keeping us informed about hiccups in the process. I thoroughly recommend her.
Lovely to hear Jane, thank you so much for your comments and glad we managed to get it through in the desired timescales, look forward to working with you again in the future
5/5
GoogleWe have been tenants under Whitegates for over 2 years. Gabrielle especially has been wonderful throughout the process with prompt replies and resolutions to any issues. Thankyou for looking after us as tenants throughout our time.
5/5
GoogleWe have been tenants under Whitegates for over 2 years. Gabrielle especially has been wonderful throughout the process with prompt replies and resolutions to any issues. Thankyou for looking after us as tenants throughout our time.
5/5
TrustpilotPrompt replies and very helpful
We have been tenants under Whitegates for over 2 years. Gabrielle especially has been wonderful throughout the process with prompt replies and resolutions to any issues. Thankyou for looking after us as tenants throughout our time.
5/5
GoogleJosh was amazing and I can not thank him enough for all his help. He is a credit to Whitegates. Thank you again for your help through the sale.
5/5
GoogleSince starting my tenancy via Whitegates South Leeds. They have always been so helpful and understanding during difficult times. They listen and work with you to find a solution. Explaining things thoroughly and in a way you can understand. I couldn’t be more grateful to the team, but more specifically Jo and Gabrielle for all their support.
5/5
GoogleJo and Emma were very efficient and helpful. Process was seamless and very quick. Really pleased with advice and support provided.
5/5
TrustpilotGreat customer service
Jo and Emma were very efficient and helpful. Process was seamless and very quick. Really pleased with advice and support provided.
5/5
TrustpilotFantastic
We have been in our rental property for a year now and can not fault Whitegates at all. Gabrielle has been an absolute star and has quickly resolved any issue or query that we’ve had. She is a credit to the company, Thank you Gabrielle❤️
1/5
GoogleI am very annoyed as I had a viewing today when I called whitegates jo answered I explained that I had a viewing at 5.15 but she wouldn't listen and kept telling me about the last appointment booked I then explained I had an email confirming what time my booking was and she still did not acknowledge it she kept repeating the last booking acting that I was stupid and didnt know what I was talking about, until I read out the email and gave her the name of the individual who had booked it. This is absolutely appalling behaviour from an older women who has worked at the company for many years, it wont correct the mistake that was made by whitegate by mocking a potential buyer. Jo you really need to sort out your attitude because it is disgusting to treat someone the way you did!!!NegativeProfessionalism
I am really sorry about this, unfortunately there seems to have been an error within our system. We will look into it to ascertain why this happened. Our accompanied viewer was at the property until 5.15pm and had been there since 4.30pm, the diary showed the last appointment at 5pm. Our diarised system must not have updated at the point of you booking the appointment for some reason and we will be taking this up with our IT providers. All we can do is apologise for any inconvenience caused, our system did not show you as being booked in at 5.15pm and this is unfortunately what Jo was working from and in no way was mocking you.
5/5
GoogleI do not normally write reviews but feel I must this time. I have had a rough few months and when I found out the flat i have lived in for 5 years was being sold you can imagine my reaction. Jo and Whitegates however was incredible from the start. As I had been with them for so long they promised to show my flats before they were listed that might be suitable. Within a week they had found a place for me and gave me a chance to view which I took them up on. Throughout I have been pestering Jo with a million questions and every time she has responded within minutes of my emails with everything I needed to know. She then went above and beyond to make what is a stressful event at a stressful time of year as smooth as possible I am now set to move in just before the New Year. Whitegates have always been good in the last 5 years but this was something even better. They may not be able to take away the stress of the actual move but they have taken away the stress that came with everything associated with it and look forward to staying under the Whitegates banner Thank you Jo and the whole South Leeds team (especially the Morley area)PositiveResponsiveness, Professionalism
So happy to hear that we managed to get everything sorted for you and reduced the stress levels as much as we could, we hope you settle in quickly in your new home.
5/5
TrustpilotGood experience
Good experience. Emma was very helpful, responsive and polite.
5/5
TrustpilotGreat service
I am a local investor and have just purchased another rental property through this estate agent. I have always found them to be helpful, professional and very knowledgeable. I would have no hesitation in recommending them to anyone wishing to buy or sell. Be reassured you will be guided and supported through the whole process from start to finish. Thank you once again.
Thank you so much for leaving us such a great review, we're pleased about your comments! Selling your property was a joy and we are glad that we could agree a sale so quickly at your desired price too! Please do not hesitate to call us should you ever require any help and of course, the team is wishing you all the very best.
5/5
TrustpilotHouse sale.
We sold our house through Whitegates and found them to be an excellent agent. Natalia and Kelly were very professional and responded to any queries promptly both over the phone and via Email. To sum up, a smooth process from start to finish, recommended.
Thank you so much for this kind review. We are very pleased to hear that you enjoyed the service here at Whitegates!
5/5
TrustpilotHelpful, understanding and supportive
Since starting my tenancy via Whitegates South Leeds. They have always been so helpful and understanding during difficult times. They listen and work with you to find a solution. Explaining things thoroughly and in a way you can understand. I couldn’t be more grateful to the team, but more specifically Jo and Gabrielle for all their support.
1/5
GoogleI am very annoyed as I had a viewing today when I called whitegates jo answered I explained that I had a viewing at 5.15 but she wouldn't listen and kept telling me about the last appointment booked I then explained I had an email confirming what time my booking was and she still did not acknowledge it she kept repeating the last booking acting that I was stupid and didnt know what I was talking about, until I read out the email and gave her the name of the individual who had booked it. This is absolutely appalling behaviour from an older women who has worked at the company for many years, it wont correct the mistake that was made by whitegate by mocking a potential buyer. Jo you really need to sort out your attitude because it is disgusting to treat someone the way you did!!!
I am really sorry about this, unfortunately there seems to have been an error within our system. We will look into it to ascertain why this happened. Our accompanied viewer was at the property until 5.15pm and had been there since 4.30pm, the diary showed the last appointment at 5pm. Our diarised system must not have updated at the point of you booking the appointment for some reason and we will be taking this up with our IT providers. All we can do is apologise for any inconvenience caused, our system did not show you as being booked in at 5.15pm and this is unfortunately what Jo was working from and in no way was mocking you.
5/5
GoogleI do not normally write reviews but feel I must this time. I have had a rough few months and when I found out the flat i have lived in for 5 years was being sold you can imagine my reaction. Jo and Whitegates however was incredible from the start. As I had been with them for so long they promised to show my flats before they were listed that might be suitable. Within a week they had found a place for me and gave me a chance to view which I took them up on. Throughout I have been pestering Jo with a million questions and every time she has responded within minutes of my emails with everything I needed to know. She then went above and beyond to make what is a stressful event at a stressful time of year as smooth as possible I am now set to move in just before the New Year. Whitegates have always been good in the last 5 years but this was something even better. They may not be able to take away the stress of the actual move but they have taken away the stress that came with everything associated with it and look forward to staying under the Whitegates banner Thank you Jo and the whole South Leeds team (especially the Morley area)
So happy to hear that we managed to get everything sorted for you and reduced the stress levels as much as we could, we hope you settle in quickly in your new home.
5/5
GoogleWhat a lovely, professional team. Kept up to date at every stage, and everything was moved along quickly. James, Gabrielle and Marek were very knowledgeable and easy to deal with. Would definitely recommend Whitegates South Leeds.
5/5
TrustpilotI had a great experience with…
I had a great experience with Whitegates since the beginning of my tenancy Gabrielle Lester Clarke is a helpful person and she is being able to help every time I needed. I’m Whitegates tenant since 2020 and was the best choice. Thank you so much!
5/5
TrustpilotGreat Service provided
A great service was provided by Whitegates , South Leeds , in the sale of my late father's house . All the staff (Josh , Emma ,Jo and James) were extremely helpful throughout the sale . They answered any queries swiftly whenever I contacted them . I was kept up to date every week until completion . It all went through smoothly with their assistance .
5/5
TrustpilotExcellent agent, expert in local market
I used Whitegates to sell my house because i bought the house from them and i was happy with my experience as a buyer. The whole team were friendly and professional, kept in touch right to the end of the sale and went above and beyond when my purchasers had questions. Most importantly, they were experts in the local market which meant that they got me a significantly higher sale price than i was expecting. I would certainly use them again.
Thank you very much Karen
5/5
TrustpilotExtremely magnificent and 10/10 service…
Extremely magnificent and 10/10 service by keera
5/5
TrustpilotThank you to James and the rest of the…
Thank you to James and the rest of the team at Whitegates for making the whole process smooth and seamless. Would definitely recommend them.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Whitegates's South Leeds office has 476 reviews across four platforms: 243 on Google, 4 on Facebook (across the whole business), 1 on View Agents, 228 on Trustpilot.
Whitegates South Leeds is rated 4.8 out of 5 across all 476 reviews, and 4.6 out of 5 on Google from 243 reviews.
Whitegates South Leeds, 386 Dewsbury Road, Beeston, South Leeds, LS11 7JX.
