Every review we hold for the South Gloucestershire office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleExcellent service from the team of Nicole,Alisha and Lily.
They kept me well informed and well over and above to source tenants and ensure move in day for tenants went smoothly. Highly recommend!
Carol · 3 November 2025
Agent replied · 10 November 2025
Thank you for your kind words! It was a pleasure serving you and we are glad to hear that our team of Nicole, Alisha, and Lily provided you with excellent service. We always strive to go above and beyond for our clients. Thank you for recommending us! Best wishes, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleReally pleased with the team at Taylor’s, particularly Lily, Nicole and Victoria, each of whom made the process of renting my property easy and were quick to answer any questions that I had! Would recommend!
Lara · 25 October 2023
Agent replied · 24 October 2024
Many thanks for your marvellous 5* review and recommendation. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleJack was super helpful in showing us round
a potential rental property. He was knowledgeable and open to questions. He was responsive on the phone and very personable.
He made the whole experience easier
Nonni · 25 October 2023
Agent replied · 24 October 2024
Thanks for the excellent 5* review and your kind words! Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleGreat overal Customer service and a special thanks to Jack Slipper for support in getting us in the property before the end of the year.
Also, Lily Haire was very helpful.
Chris · 29 December 2023
Agent replied · 24 October 2024
Hi Chris! It is wonderful to see your 5* Review and kind comments! Best wishes, Scott @ Customer Care.
★★★★★ 2/5
GoogleWe sold our house in April, which was very very easy with Jane,but unfortunately that is where the good news stopped.
Taylor’s forced us to have a mortgage evaluation with their in house mortgage advisor, even though we had an AIP from another lender. They sold us a house which they said could complete in a quick turnaround - in the 10 weeks following that the only response we had was “your onward is actively looking”. We pulled out and purchased with another estate agent, things turned sour. Multiple chases on emails, not answering the phone, and then to top it off, on completion, we were chased all day to release the keys when their own buy to let buyer didn’t release the funds until late in the day. Not a good experience at all.
Tom · 29 November 2023
Agent replied · 24 October 2024
Hello, I am sorry if you were not happy in your experience with us. If you wish to share any further comments about your experience, please do email me at review@countrywide.co.uk
Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleSold my property via Taylor’s Downend and had a great experience. They informed me with updates along the way and kept it simple.
Highly recommend - special thank you to Ashleigh and Rosa
Georgia · 25 October 2023
Agent replied · 24 October 2024
Thank you for taking the time to leave us your 5* review and recommendation! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
TrustpilotLettings management
Nathaniel Allibone has been excellent in managing my property keeping things as stress free as possible. I would highly recommend him.
Mamun · 27 August 2025
★★★★★ 5/5
GoogleMassive thanks to Nicole for making our first time renting so much easier. She is always quick to respond and always happy to help.
Maddie · 27 April 2024
Agent replied · 24 October 2024
Maddie thank you for the fantastic 5* review and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleLetting services customer, very straightforward and very kind people. Mr. Jack Slipper was awesome assisting us during all our letting process, from visiting the property to delivering the keys.
Tiago · 13 January 2024
Agent replied · 8 December 2024
Many thanks for the great 5* review and your kind words. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleSo far so good as a new agent for me Nicole has been very attentive and professional keep up the good work.
Stanley · 27 May 2024
Agent replied · 24 October 2024
Thank you for taking the time to leave us this great 5* review stanley ball. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleThank you to Georgia, Callum and the whole team for helping secure our dream home. There were difficult points of the purchase but Taylors helped support and manage the process. Would recommend.
Joseph · 25 October 2023
Agent replied · 24 October 2024
Thank you for your thoughtful 5* review and recommendation! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleJack Slipper from Taylor’s in Downend deserves the full 5. Star review. He rented my house in fishponds to super tenants and went above and beyond to secure the tenancy. He was very professional, attentive, well informed and could do not do enough for both the tenants and landlord. I will certainly be using Jack again when the tenancy comes to an end! I rarely write review but his enthusiasm, dedication to get the job done was excellent. Martyn wilkins
Martyn · 25 October 2023
Agent replied · 24 October 2024
Many thanks for your marvellous 5* review and your kind words. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleI recently had a fantastic experience with Taylor's downend customer experience. The representative (Bilal and Victoria) was amazing, friendly, knowledgeable, and committed to finding a right tenant that met my needs. They were regularly in contact with me to ensure I was completely satisfied. Their services exceeded my expectations for customer experience and I would highly recommend Taylors to all lanlords. They were very professional, efficient, and made me feel valued as a customer. Lastly I like to thank again to both Bilal and Victoria for all their help and support they have provided. For all new lanlords Bilal and Victoria are the guys if you don't know anything about letting, they will explain to you everything in detail and help you every step where needed. Great job!
Naveed · 25 October 2023
Agent replied · 24 October 2024
Many thanks for your fantastic 5* review and recommendation. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleThroughout the whole letting process, Jack Slipper and his company, Taylors provide us excellent user experience.
Since we arranged viewing, Jack has called us several time for remind us the arrangement of viewing . After the part of viewing, Jack got back to us very quickly. Even we have countered some problems during the process, he provided professional assistance and immediate response to us. He has a very positive attitude toward client. My family and me feel warmth and support after the long and difficult journey of finding our home. We will soon move into our house. You are doing a great job,Jack. Keep it up.
TIN · 25 October 2023
Agent replied · 24 October 2024
Thanks for the wonderful 5* review and your kind words! Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleHighly recommend!!!
The Downend sales team have been amazing from day 1. We have moved house quite a few times and when viewing a property prior to selling, we met with Jane on a viewing , she was very professional and extremely pro-active in contacting us helping to find our dream home, which prompted us to instruct her to sell our home. A massive thank you to you all - Jane, Ashleigh, Bernadette and Rosa, always returned our calls and kept us updated through the whole process.
Charley · 25 October 2023
Agent replied · 24 October 2024
Thank you for your glowing 5* review and recommendation. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleAbsolutely outstanding service. Jack and Lilly were absolutely amazing. Very good communication and they did everything they could do to help.
Best estate agents I ever met.
Highly recommended.
Sergiu · 27 December 2023
Agent replied · 26 December 2024
Thank you for your amazing 5* review and kind words of our dedicated team. It is great to see that you would recommend them. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleA huge thank you to Nicole Maynard who was so lovely showing us around our new home at viewing and super efficient dealing with the admin given our 1 week turnaround. Lily and Jack have both been great too. Wouldn't hesitate to recommend Taylor's for lettings.
Lucinda · 24 September 2024
★★★★★ 4/5
GoogleTaylor's have recently supported me with my tenancy application. They have been very helpful and considerate through every part of the application process. I would recommend them as a suitable agent working on behalf of landlords.
J · 18 August 2025
Agent replied · 8 September 2025
"Thank you for your kind words! We're thrilled that our team was able to provide you with a smooth and positive experience during your tenancy application. We take pride in being considerate and supportive throughout the process. Looking forward to continuing to work with you as your agent!" #TaylorRealEstate
Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleJack was very proactive throughout the letting process. Aside his commendable professional interpersonal relationship and customer service, he ensured the letting process was less stressful.
Morrant · 27 February 2024
Agent replied · 24 October 2024
Thank you for the fantastic 5* review and I would like to wish you the very best for the future Morrant. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleMadison Harris was amazing with the purchasing of my property. Fantastic communication with fast replies and always in a great mood. Definitely recommend.
Joe · 28 March 2024
Agent replied · 24 October 2024
Many thanks Joe Rymell for your fantastic recommendation and 5* review. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleGreat agency, made the renting really easy. Especially Jack, he was always really available to help. Great job
T · 26 June 2024
Agent replied · 24 October 2024
Many thanks for your marvellous 5* review. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleMy whole experience with Nicole is awesome 😎....she is so nice and humble.how she treat me help me that's is awesome .I really appreciate her performance …
Kamal · 29 December 2023
Agent replied · 24 October 2024
Many thanks for the fantastic 5* review. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleExpertise and professionalism! "Bilal Arif," the person who helped me from the start of looking for a rental property to the final process of occupancy, was excellent. He mastered customer service and was calm and pleasant throughout the process. To be blunt, I'd like to take a moment to recognise this gentleman who contributes to the prestige of the Taylors team. Congratulations to this charming young man and best wishes for a successful future.
Joel · 13 January 2024
Agent replied · 12 January 2025
Thank you for your thoughtful 5* review! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleWe’re so happy we came across Jane, she’s been fantastic from the time we signed up with Taylor’s in finding our property. It was within a matter of weeks she found the perfect property for us. She’s kept us informed and put us at ease throughout the process. Callum the mortgage advisor was also brilliant explained everything so well and went out of his was way to ensure we were getting the right product. Thank you
Razeeta · 25 October 2023
Agent replied · 24 October 2024
Thank you for your 5* review and taking the time to recognise our local team with your comments! Best wishes, Scott @Customer Care
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.