Trusted Agent profile · South Gloucestershire
★★★★★
436 reviews across 2 platforms
33 Badminton Road, Downend, BS16 6BB, South Gloucestershire, BS16 6BB
Taylors's office in South Gloucestershire, at 33 Badminton Road, is rated 4.1 out of 5 across 436 reviews on two platforms, including 293 Google reviews rated 4.9. It won Gold in The Trusted Agent 2026 awards, one of three awards Taylors won in 2026.
The Trusted Agent 2026 results for Taylors, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the South Gloucestershire office, from every platform, shown as written. First names only.
5/5
GoogleGeorgia Scudamore has been amazing throughout the purchase of my first property. Chasing paperwork and get answer from the seller. It has been a good experience and part of it is thanks to her. I will recommend Taylor's Downend all the way. The staff is amazing. Thanks Georgia
Thank you for taking the time to leave us this tremendous 5* review and recommendation. Kind regards, Lucy, Customer Relations
5/5
GoogleWas a great experience from the beginning of enquiring to moving in. Highly recommend Taylor's at Downend. Jack Slipper was amazing! I met Jack at the viewing for a rental property. He has made this the most pleasant move for me. I was updated throughout which I genuinely appreciated.
Thanks for the wonderful 5* review and recommendation! Best wishes, Lucy, Customer Relations.
5/5
GoogleFantastic team who helped me through all aspects of letting my flat for the first time. Very knowledgeable, easy to get in contact with throughout, and secured me a great tenant very quickly. Completely recommend! Special thanks to Lydia and Alisha for all their help and support.
1/5
TrustpilotAbsolute idiots
Absolute idiots, let a bunch of students rent the property partying until 4 in the morning most nights, living next door and got to be up at 5am for work doesn't go well, contacted them they said
5/5
GoogleA great service and experience. Highly recommend Taylors to anyone looking for a property to let. A special thank you to Nicole who was great with communication and very helpful with whole process!
Thank you for taking the time to leave us your 5* review Faye! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
5/5
GoogleLetting a property with Taylors is very easy and I will definitely recommend them to anyone. Nicole Maynard helped me all the way till a got the property I love. Thank you Nicole
Thank you for taking the time to share your experience and for your wonderful 5* review and recommendation Ajulo! Kind regards, Lucy, Customer Relations.
5/5
GoogleTailors Sales and letting agents did a good job in helping to secure my new apartment. They made the whole process easy for me. Nicole was really helpful in the whole process .
Thank you for your 5* review. We pride ourselves on exceptional service and are pleased that your experience has been a great one. We look forward to sharing your review with the team! Best wishes, Lucy, Customer Relations.
5/5
GoogleMaddi was lovely, honest and had a calm nature about her. As first time buyers we had a budget of 300k maximum however we have ended buying a house we didn’t even see on rightmove and that’s all thanks to Maddi!
Thank you tyler louise groves for your thoughtful 5* review! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
1/5
TrustpilotIf I could give them zero I would
If I could give them zero I would. Still holding onto my Holding deposit when they promised me faithfully it would be returned by BACS within 24 hours. Poor quality - didn't know where keys were - GDPR really questionable - breaks the law
5/5
GoogleAs first time buyers, myself & my partner had a myriad of questions and concerns going into the house buying process. Georgia Scudamore was patient, responsive and helpful in facilitating a lot of the essential communication which made the process as a whole much easier for everyone involved.
Thank you for taking the time to leave us this great 5* review Lisa. Kind regards, Lucy, Customer Relations.
5/5
GoogleWe would highly recommend Taylor’s to any prospective seller. The level of service and communication we received from Jane, Ashleigh and Bernadette at all stages of our sales process, especially in these challenging times, was excellent!! Great estate agents are hard to find, and this office is one.
Thank you for your brilliant 5* review and thank you for your recommendation. Best wishes, Lucy, Customer Relations.
5/5
GoogleRecently rented a house with Jack Slipper. After months of speaking with so many agencies and agents who didn’t really care, Jack was a breath of fresh air. He made the whole experience easy and was prompt with his responses. I would highly recommend Taylors to anyone.
Thank you for your superb 5* review and your recommendation. Best wishes, Lucy, Customer Relations.
5/5
GoogleHelena was our Lettings Negotiator throughout our journey, and she made it quick and easy. We moved on 23rd December so it could have been stressful with the wrong person but she was professional, helpful and very responsive. Thank you for helping us to move into our new home; we fully recommend Helena, and Taylors. Sarah & ChadPositiveResponsiveness, Professionalism
Thank you for your glowing 5* review and recommendation. Kind regards, Lucy, Customer Relations.
5/5
GoogleTaylors were amazing with finding us a property last minute. Always responsive and reliable. Will recommend to all my friends and family. Special thanks to Nicole Maynard, who was always great assistance and went through the process with us from the beginning until the end, explained every step fantastically and always made sure we are happy with the process and everything goes in timely manner. Brilliant work!
5/5
GoogleRecently rented house. From start to finish Alisha and Lilly we're very supportive and helpful always answer any queries I had. We have not rented in years and they were able to go through step by step everything that we need. Would definitely recommend using them again thankyou for all your help.
Thank you so much for your kind words! We are thrilled to hear that Alisha and Lilly provided you with excellent support and guidance throughout the rental process. We would be more than happy to work with you again in the future. Thank you for choosing us! 🙌 Best wishes, Lucy, Customer Feedback and Support Team. …
5/5
GoogleWorking with Taylor’s was a nice experience,You made my letting an easy and a very smooth one process, Thank you Nicole Maynard for your support and approach.Always ready and quick to my enquiries Good communication,I will say Thank you all (Taylor’s team👍)
Thank you for your 5*'s and kind comments! It is wonderful to see another positive review left for our local and hardworking team. Kind regards, Scott @ Customer Care
5/5
GoogleGreat service from Taylors Downed. Jack was very helpful throughout the whole renting process and was prompt with his email correspondence and would get in touch if there was any problems or issues to be resolved, not to mention his friendly attitude. Thanks Jack 😊 …
Thank you for your thoughtful 5* review! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
5/5
GoogleWhat a fantastic estate agent to deal with. Helped through every stage of buying my dream home and made sure the buying process went smoothly and efficiently. Fantastic staff and a big thanks to Bernadette for making sure I got the home I wanted. Cheers guys...
Many thanks for your fantastic 5* review and thank you for your kind words. Best wishes, Lucy, Customer Relations.
5/5
TrustpilotFantastic Lettings Team at Bedminster
Fantastic Lettings Team at Bedminster. Friendly, charming and accommodating. Superb team. Vicki was amazingly accommodating by going above and beyond her duties for our viewing, which we are most indebted for. Taylor (yes that right, am not making it up) of Taylors is charming and informative, keeping us updated through the whole process and providing myself and my wife peace of mind. Lauren friendliness made us feel welcomed when picking up the keys. We were given a wonderfully lovely Welcome to Your New Home Gift Box that contained several delightful treats. Overall, a most first rate team with faultless delivery of customer service skills and a complete joy to interact with. Thank you everyone for all your hard work throughout.Mr & Mrs Williams of St Ann's
5/5
GoogleWonderful experience at Taylor’s Downend. Nicole was professional from the beginning. Our whole moving experience has been positive and Nicole and Lily have both been excellent throughout, keeping us updated and returning our calls within a timely manner. Thank you Nicole and Lily.
Thank you Keily for your wonderful comments and for the 5* review! Best Wishes, Scott @ Customer Care
5/5
TrustpilotHappy Tenants
Had the opportunity to move into a new build house nearly 10 years ago with my young family, Property is amazing,and is now are home ,good staff and having a maintenance service also is a massive help,if anything goes wrong in the house.
5/5
GoogleGood agency, everything nice and easy getting set up at my new rented house. Special thanks to Nicole M who handled everything throughout the process and was very helpful and professional.
Thank you Chris for your excellent 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleVery pleased with how Taylor’s dealt with the sell of my house. Jane and Bernadette were very efficient and helpful with all aspects. I never had to chase.Always kept me informed about everything. Excellent service. Thank you.
5/5
GoogleWhat more can i say but absolutely fantastic estate agents, i have gone through one before which had no customer skills or communication with taylors you get it all, even if the person you dealt with wasn’t available they are all happy to help. And even after they don’t just drop you it’s continued support throughout 😀 🙏🏻 jack slipper was fantastic all the way through and was bombarded with so many questions from us which he didn’t struggle to answer. Thank you for help in finding us a new home. Really appreciate it 😊
jade davies thank you for your glowing 5* review. Kind regards, Lucy, Customer Relations.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Taylors's South Gloucestershire office has 436 reviews across two platforms: 293 on Google, 143 on Trustpilot (across the whole business).
Taylors Downend Sales is rated 4.1 out of 5 across all 436 reviews, and 4.9 out of 5 on Google from 293 reviews.
Yes. In The Trusted Agent 2026 awards: Taylors, South Gloucestershire won Gold; Taylors, Cherwell won Trusted Agent; Taylors, North Hertfordshire won Trusted Agent.
Taylors Downend Sales, 33 Badminton Road, Downend, BS16 6BB, South Gloucestershire, BS16 6BB.
