Taylors Downend Sales reviews in South Gloucestershire

★★★★★ 5/5

Google

Both Nicole and Lily were very helpful. Very quick service and communication. Only 2 weeks from viewing to move in date. Very efficient team. Thank you team Taylors! Have a wonderful Christmas and New Years. Layla

Layla · 19 December 2024

★★★★★ 5/5

Google

Taylors managed to sell our home and when we’d then found our new one supported all the way through on sale and purchase. When things got stressful towards exchange and completion, Maddie was amazing at chasing and keeping us informed all the way through to the end

Mark · 26 June 2024

★★★★★ 4/5

Google

Taylors in Downend were great in helping us purchase our new apartment in Staple Hill. Very friendly people and always there at the end of a phone to help us in any way. I would recommend them.

Toni · 2 December 2024

★★★★★ 5/5

Google

The stress of moving abroad is devastating,fortunately for me Nicole Maynard was heaven sent.She helped me with my first rental,very professional and everything went smoothly.I got updates on every single detail until and afterwards my move in.I would have given 10 stars pity the maximum is 5 stars......

Taffie · 27 May 2024

★★★★★ 4/5

Google

Easy to deal with, Jack was particularly helpful and up front which is always appreciated when dealing with the usually not great world of renting! Taylors were also accomodating when we went in to sort something out but went to the wrong branch, but this was not a problem and they were happy to help!

Louisa · 29 December 2023

★★★★★ 5/5

Google

Completed last week after quite a long time due to protracted solicitor negotiations. Taylors were with us all the way and very proactive in finding buyers and providing customer care. Ashleigh and Rosa were fantastic, but have to single out Georgia (Scudamore) who's cheery weekly phone check-ins kept the whole process on the rails for us.

John · 29 November 2023

★★★★★ 5/5

Google

My experience with Nicole was amazing. She was very professional and answer any of my queries regardless of how many times I called etc. Even after my move in she continued the support. Thanks Nicole

Gabrielle · 4 December 2024

★★★★★ 5/5

Google

A big thank you to Ashleigh, Georgia, Rosa, Bernadette and Jane for completing the sell and purchase of our house move. Along the way we had problems finding the right property, but the team were positive, supportive, informative and professional. Nothing was too much trouble. Five stars to all of them, they were absolutely great!

Samantha · 29 November 2023

★★★★★ 5/5

Google

We had spent a while viewing houses and had dealt with many letting agents from various companies, but Alisha was hands down the best we came across. She was very informative, easy to get a hold of when we needed questions answering and made the process extremely easy for us. Thank you, Alisha!

Nelson · 16 May 2025

★★★★★ 5/5

Google

Highly recommend Taylor’s in Downend, particularly Nicole and Jack - they both helped me through each step of the letting process. They were always happy to help at any time and through any point of the rental. Thank you so much!

Chloe · 26 July 2024

★★★★★ 5/5

Google

Amazing customer service and agents who know their area well. Jack Slipper, in particular, was very pro-active with my initial application. Phone calls to check-in or update were very helpful and gave me peace of mind knowing everything was being handled. Jack made my first move into my own place really easy and stress-free.

Max · 25 October 2023

★★★★★ 5/5

Google

Great service! Especially dealing with Alisha was efficient and hassle free!

Devang · 18 August 2025

★★★★★ 5/5

Google

Taylors at Downend is amazing, with excellent service and Good communication. As I am out of town, Alisha introduced the property via phone and arranged my uncle to have a visit. Taylors’ team provided a professional team work from arranging property visit to deal completion.

Administration · 25 July 2025

★★★★★ 1/5

Trustpilot

If I could score less than one star I…

If I could score less than one star I would. I called about a property, turns out it was false advertising and a scam and illegally listed. The lady on the phone was rude and condescending, she didn't listen to anything I said and kept repeating the same questions, she couldn't get her facts right and then she had a hissy fit and hung up on me. If they treat all their customers like this they will be out of business in a week. They definitely don't know GDPR law, they may end up in prison with a £18 million pounds fine

Rob · 1 December 2025

★★★★★ 5/5

Google

Just want to share how absolutely fantastic both Nicole & Jack from the Taylors branch in Downend were! Both went above and beyond to keep us up to date and were a credit to the company for their professionalism #5staremployees

Chris · 26 July 2024

★★★★★ 5/5

Google

The entire process from viewing to referencing and finally signing the agreement was really smooth because Nicole was really helpful and responsive. The communication was great and I really appreciate how they would always call to let us know how everything was progressing.

Kausarat · 27 May 2024

★★★★★ 5/5

Google

Had the pleasure of purchasing our house through Taylors in Downend. Dealt with Honey throughout who was brilliant from viewing the house (several times!) until completion. Easy and straightforward, highly recommend!

Michael · 1 December 2024

★★★★★ 5/5

Google

Recently began renting a property through Taylors - Downend and Nicole has been fabulous. She's made the process so easy and has answered any questions that we have had. The property is lovely and can't thank the staff enough for their time and patience.

Alex · 27 April 2024

★★★★★ 5/5

Google

From the start of looking for my first buy to completing on my flat the team were great. They identified some great viewings and were in touch at completely the right times without overwhelming me with information. The whole team were great, but in particular Ashleigh was fantastic particularly when it came to completing on my flat. She kept me informed throughout which put me at ease as a first time buyer not really knowing the process. I cant thank the team enough and I will certainly be recommending them to others.

Kerri · 26 October 2019

★★★★★ 5/5

Google

Yesterday I purchased a property with Taylor’s and I would definitely recommend dealing with the team at the Downend branch. I primarily dealt with Chloe in sales and she was absolutely amazing. She was very professional, helpful and kind throughout the process. It’s not easy viewing properties with a small child but Chloe made my experience a lot easier. I was kept up to date with regular calls regarding the sale and I was told exactly what was happening at each stage and I couldn’t ask for a better person/team to deal with when buying a house. Thank you so much again to everyone at Taylor’s you are all pure diamonds (Thank you Joel for doing a great job at negotiating too) Many Thanks Tracey :)

Tracey · 26 October 2019

★★★★★ 1/5

Trustpilot

Irresponsible and cheating Taylors Letting Bradley Stroke

I had a nightmare experience with Taylors Lettings Bradley Stroke branch the past 7 months.Taylors letting agents - Daniel Roberts haven’t bare his responsibility to discuss with my tenants about the moving out date and procedure, finally the tenants return us a poor condition property to us even we did an inventory report at the beginning which presented was totally clean and tidy. In the process, we show all the photos evidence but Taylors don’t deal with this, just ask us to communicate with the tenants by ourselves, finally we can’t come up a result. I have a question why I have to pay money to do that inventory report at the beginning ???So the tenants rised a dispute to MyDeposit (is a private company, not under government deposit system). We submitted all the photos evidence and the invoices which paid money to cleaning company resume the property clean. Taylors - Paul Maxshall (Deposit manager) said that will need about 3th month time for the result and I will get an email from MyDeposit of the result and I can say of the results. But finally I got no summary report even nor email from MyDeposit of the deposit issue. In between actually I was very hard can reached Paul and his team on phone and his reply email… so they just ignored me and the file closed by silence. So I tried to communicate with MyDeposit but unfortunately again, Taylors signed in itself as the registered person even I the landlord, I can’t ask the details and process of the issue. MyDeposit told me to ask Taylors to put me into but Taylors just keep ignored! I felt really frustrated, it was wasting my time to follow the case with no way and extremely bad experience to deal with Taylors and I can’t even get back the claim money I should have.Taylors Bradley Stoke is not responsible and a liar!!!

Krystie · 2 February 2024

★★★★★ 5/5

Google

We've had a fantastic experience with Taylor's! Our contact was Nicole and she was absolutely on point with any questions and queries we had and went out of her way to make sure we were happy and update us with anything. I'd highly recommend Taylor's to absolutely anyone looking to rent!

William · 25 October 2023

★★★★★ 5/5

Google

We are very happy with Taylor’s Lettings both from the initial meeting with Victoria (Lee) and our ongoing contact with Nicole ( Maynard). Nicole kept us updated throughout the search for tenants, she was responsive and nothing was too much trouble for her.

David · 28 March 2024

★★★★★ 1/5

Trustpilot

I deeply regret not reviewing this…

I deeply regret not reviewing this agent before signing with them. There has been very little demonstration of care and consideration, especially towards the tenants. Despite moving into a home with clear issues such as faulty appliances, mold, and a non-functional boiler, the agent claimed helplessness and instructed me to resolve these concerns by reading the online manual myself. This lack of responsiveness and accountability has left me feeling utterly disappointed with the overall service provided. prospective tenants, beware.

EI · 29 December 2023