Trusted Agent profile · South Gloucestershire
★★★★★
436 reviews across 2 platforms
33 Badminton Road, Downend, BS16 6BB, South Gloucestershire, BS16 6BB
Taylors's office in South Gloucestershire, at 33 Badminton Road, is rated 4.1 out of 5 across 436 reviews on two platforms, including 293 Google reviews rated 4.9. It won Gold in The Trusted Agent 2026 awards, one of three awards Taylors won in 2026.
The Trusted Agent 2026 results for Taylors, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the South Gloucestershire office, from every platform, shown as written. First names only.
5/5
GoogleRecently used Taylors to move into a new flat with my Girlfriend...thanks to Bilal Arif, the process was seamless and so easy. Makes a massive difference for something thats normally so stressful. Cannot recommend Taylors (and of course Bilal) enough. Nicely done!
Thank you for taking the time to share your experience and for your wonderful 5* review and recommendation! Kind regards, Lucy, Customer Relations.
5/5
GoogleMany thanks to Jack, Lily, Nicola and the Taylor’s team for all your help finding a rental property so quickly , Jack was so helpful and professional. We would definitely recommend , nothing was to much trouble , we are very happy
Many thanks for your fantastic 5* review and recommendation. Best wishes, Lucy, Customer Relations.
5/5
GoogleWe've just moved into an apartment in Soundwell Road with the help of Jack Snipper. My partner and I got all the help and assistance needed to secure the 2-bed apartment. Thanks Jack and many thanks to Taylors Estate Agent. Much appreciated
Thank you for your superb 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleLily and Nicole were great. They went above and beyond to find the rental I was looking for and were a pleasure to deal with throughout. I highly recommend this team.
Thank you for the fantastic 5* review and it is great to read that you would recommend us and I would like to wish you the very best for the future Lee. Kind regards, Lucy, Customer Relations.
5/5
GoogleJane has been fantastic throughout the sale of our house keeping us updated on viewings and liaising between us and our buyer. She has always been just a phone call away for any advice and support we needed, having never sold a house before. We'd highly recommend Jane and can't thank her enough!
Many thank for your recommendation and 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleJack was great through the whole process. He was able to find good tenants within a short time and made the whole thing seem effortless. Thank you!
Hi Catherine, thank you for sharing your positive experience with Jack. We're delighted to hear that he was able to find good tenants quickly and make the process effortless for you. Kind regards, Lucy, Customer Relations.
5/5
GoogleBernadette was very friendly towards myself and my sister when we were looking for a property for our parents. She was informative about the properties we viewed and kept us up to date with developments. Thank you
Thank you for your glowing 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleThe person who helped me, Jack Slipper is so friendly and kind person. He helped me with the process and I'm so pleased with it.
Thanks Emral for your excellent 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleJack from Taylor's provided exceptional service, securing my new home swiftly. His professionalism, prompt communication, and deep market knowledge made the process seamless. Highly recommend Jack and Taylor's Letting Agency for their outstanding service in finding the perfect rental property.
Many thanks for your outstanding 5* review and recommendation. Best wishes, Lucy, Customer Relations.
5/5
GoogleHi, They helped me in the smooth process of moving to my new accomodation. Letting agent Nicole Maynard was very supportive.
Thank you for taking the time to leave us this amazing 5* review Divya. Kind regards Lucy, Customer Relations.
1/5
TrustpilotAbsolutely the worst estate agent I…
Absolutely the worst estate agent I have ever used! They are only professional when they stand to get commission out of you upon renting a property. I rented a flat in watford from Feb 22 to Jan 23 & in the beginning, they bent over backwards to make sure I rented the property & kept asking me for google reviews. I dealt with Jonathan Blye initially. When my tenancy was due to come to an an end, they then became aggressive & incredibly unprofessional. It is clear that when there is no commission to be made, all humanity goes out the window!!!I was given no notice for when the property was put back on the market. Jonathan claimed he had spoken to me to advise me of the updates & and viewings, but he definitely had not. As he then realised he made a mistake, instead of saying sorry - he then went on to verbally abuse & patronise me because the times he had organised without my consent for viewings did not suit. I complained to head office after he put the phone down on me & was verbally abusive to the point I was left in tears. Head office did nothing & refused to take the matter further. I was simply told that they would deal with it in house which in other words means, they will do nothing!Saqab Rafiq then took over the viewings who was just as bad! He arranged viewings with possible tenants & simply turned up with them at the door without notifying me whenever he felt like it! There was no 24-hour hour notice & pleaded at the door to be let in. He also informed me that he had heard the conversation between me & Jonathan & told him it was wrong but that I would never receive an apology. The deposit was the final nail in the coffin as they held onto it unnecessarily. I waited the contractual 10 days after I left the property early to help them out and heard nothing! I had to hound them via email on numerous occasions. They blamed the landlord for the delay, which was a complete lie as i had to contact her myself for proof. I then received it 28 days after I had left the property. They are a bunch of budget cowboys, to say the least, and they need shutting down! DO NOT USE THIS BRANCH OR COMPANY!!!!!
5/5
GoogleJack Slipper was legit amazing, super friendly and helpful and put up with all my emails and questions 🤣🤣 great service and quick response 10/10 😌👏👏 …
Thank you for taking the time to leave us your 5* review Amy! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
5/5
GoogleHad the pleasure to be helped by Lydia who was very professional with a very good communication. Recommended.
Many thanks for your marvellous 5* review and recommendation Daniele. Best wishes, Lucy, Customer Relations.
5/5
GoogleTaylors Downend have been great. Sale was extremely quick, and the staff work as a team and always answer calls and emails promptly. Ashleigh helped us through the sale process and maintained this throughout to completion, providing much needed reassurance and confidence to all parties even during some challenging times.
Many thanks for you wonderful 5* review and your kind words. Best wishes, Lucy, Customer Relations.
5/5
GoogleSuch a good letting company! Massive thank you to Jack Slipper, our estate agent, sound guy really really helpful and efficient! Couldn’t recommend more :))
Thank you for your 5* review and recommendation Kathryn. We pride ourselves on exceptional service and are pleased that your experience has been a great one. We look forward to sharing your review with the team! Best wishes, Lucy, Customer Relations.
5/5
GoogleI'm very happy with the service provided by Downend letting team. Massive thanks to Nicole Maynard and Lily Haire - both are extremely helpful and polite, quick to respond as well. It was a pleasure!
Thank you for your amazing 5* review and kind words of our dedicated team. Kind regards, Lucy, Customer Relations.
5/5
GoogleGreat service from Taylor’s. Nicole was really helpful with assisting us with the move and ensured that everything went smoothly! Would definitely recommend!
Thank you Phoebe for your excellent 5* review and kind words of our dedicated team. It is great to see that you would recommend them. Kind regards, Lucy, Customer Relations.
5/5
GoogleEasy process, everything moved in good order, great communication from the letting team especially Nicole who's fast replies on querys and questions made the process easy and simple!
Thank you for your excellent 5* review oscar van huizen. Kind regards, Lucy, Customer Relations.
5/5
GoogleTaylors Downend have been great. Sale was extremely quick, and the staff work as a team and always answer calls and emails promptly. Ashleigh helped us through the sale process and maintained this throughout to completion, providing much needed reassurance and confidence to all parties even during some challenging times.
Many thanks for you wonderful 5* review and your kind words. Best wishes, Lucy, Customer Relations.
5/5
GoogleI cannot comment about the entire process of selling our house as it has only just sold but certainly from the moment they came round to value the house until now it has been more than satisfactory. Rosa initially came and she was non-pushy, patient and interested and emotional with me too!! All the girls who have dealt with us and carried out viewings were great but it was ultimately Jane who said 'don't worry I will sell your house' that did just that!! We sold exactly a month after it went live on Rightmove and I know that Jane worked really hard to get the right people through the door. She was straight talking which we liked and communicated brilliantly with us up to where we are now. Thank you all those involved in our sale.
Thank you Jane Hicks for your kind words and your wonderful 5* review. Best wishes, Lucy, Customer Relations
5/5
GoogleGreat experience. Highly recommend Taylor's Downend. Jack Slipper was super amazing and very helpful. Very polite and patient young man who assisted me with all my queries and helped me to find a house to call home.
Thank you for taking the time to leave us this great 5* review and recommendation. Kind regards, Lucy, Customer Relations.
5/5
GoogleThe renting experience is good and fast. Nicole is quite responsive and helpful.
Thank you for the fantastic 5* review and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.
5/5
GoogleWe had an excellent experience with Taylor's estate agency.Thanks to Jack Slipper who was very patient during the process and very helpful.I would highly recommend .Thank you
Thank you for your glowing recommendation and 5* review BLanca Erreyes. Kind regards, Lucy, Customer Relations.
5/5
GoogleWe had a very good experience with Taylors letting agency to secure our tenancy. Thanks to Jack Slipper, a letting agent who has been professional and helpful throughout the process.
Many thanks Tejaswi BG for the great 5* review and your kind words. Best wishes, Lucy, Customer Relations.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Taylors's South Gloucestershire office has 436 reviews across two platforms: 293 on Google, 143 on Trustpilot (across the whole business).
Taylors Downend Sales is rated 4.1 out of 5 across all 436 reviews, and 4.9 out of 5 on Google from 293 reviews.
Yes. In The Trusted Agent 2026 awards: Taylors, South Gloucestershire won Gold; Taylors, Cherwell won Trusted Agent; Taylors, North Hertfordshire won Trusted Agent.
Taylors Downend Sales, 33 Badminton Road, Downend, BS16 6BB, South Gloucestershire, BS16 6BB.
