Taylors Downend Sales reviews

★★★★★ 5/5

Google

Working with Jack Slipper was an absolute pleasure! His dedication and expertise in the rental market are unparalleled. Jack went the extra mile to understand my preferences and promptly found the ideal rental property for me. His professionalism, attentiveness, and genuine care for his clients are truly commendable. I highly recommend Jack for anyone looking for a seamless and exceptional rental experience.Thanks Taylor's for also giving us as small hamper which brings a smile on our faces.

Heema · 25 October 2023

★★★★★ 5/5

Google

Taylor’s Downend have helped us find the perfect rental property for our family and we could not be happier with the service that they’ve provided. Jack in particular has been absolutely amazing- with excellent communication throughout the process and such a lovely guy. He liaised with the landlord and answered all of our queries quickly. He even allowed us a second viewing on the property and nothing was too much to ask. Thank you Taylor’s!

Harriet · 25 October 2023

★★★★★ 5/5

Google

I have recently rented a property from Taylors in Downend. The service was outstanding. A special thanks to Nicole and Lily who helped me through the process and made it feel so simple. I also want to comment on the excellent customer services they have provided and providing prompt responses to all my emails. Sadia

Sadia · 2 November 2024

★★★★★ 5/5

Google

Just started renting a flat with my partner through Taylors. Lovely property and quick process. Nicole was our letting agent, very helpful and friendly!

Desiree · 3 November 2025

★★★★★ 4/5

Google

We’ve recently moved in to our new rental home. Nicole was really helpful from the viewing and every was really efficient. Nicole made it really easy to prepare to move and we had everything we needed. On the day of moving in the estate agent that met us with the keys hadn’t been to the property before so wasn’t as up to date with the home or information.

Beth · 9 June 2025

★★★★★ 5/5

Google

We wish to take this opportunity and thank Georgia and Ashleigh for the spectacular work, they did in keeping the house sale on track, keeping all parties focused to get to the end result. They kept us informed on a daily basis and with a regular round up on a Friday afternoon to put our minds at rest that everything is up to speed. A big well done from us both!

Tony · 25 October 2023

★★★★★ 1/5

Trustpilot

Don’t bother using them

So we booked the appointment well in advance it was fine then I received three phone calls from three different people then I got told that one of their viewers had gone sick and blah blah blah and I said forget it. Do you know what if you can’t be bothered to communicate properly with each other and phone me over the same things and send me 20 odd emails or thanking me for picking you I can’t be bothered because I can’t guarantee you’re gonna sell my house properly. Don’t bother using them.

Swinoki · 21 April 2026

★★★★★ 5/5

Google

Great service! Fabulous team! Our sale wasn’t straightforward, but with Bernadette’s help and thanks to her amazing negotiation and problem-solving skills we got there in the end. Also special thanks to Jane for presenting our home so well. What we also appreciated the most is communication which was very strong! Not forgetting about the patience :) Thank you!

Marta · 26 June 2024

★★★★★ 5/5

Google

Thanks to Nicole Maynard who has been very helpful during our move and made it probably one of the smoothest experiences I've had renting a property despite it being a move across the country for me. The whole process has been an easy one, and she and her colleagues were responsive throughout.

Kieran · 3 October 2024

★★★★★ 5/5

Google

What a team!! Successfully sold two properties by the lovely Jane Cook in a very speedy turnaround. Jane has managed the Sales and my expectations superbly and he wealth of knowledge and support has been second to none. My initial meeting with Branch Manager, Ashleigh was informative and exceptionally proactive. A fantastic result all round and I couldn’t be happier with the service I have received so far.

Dee · 25 October 2023

★★★★★ 5/5

Google

Wow, all I can say is thank you! First of all to Jane Cook, who introduced us to what is now our new home! I called to ask about a viewing for another property, she asked me a couple of fact finding questions and then told me about a property that hadn't quite gone on the market yet. We arranged a viewing for the very next day. Then we met with Ashleigh Thwaites who showed us the property. Once we had our offer accepted, Ashleigh and Jane were both diligent in making sure the chain was moving along and chasing where needed. Because of both of their hard work, we were able to go from offer to completion (with a related sale) in 3 months! I can't thank them both enough for helping us find our dream home!PositiveResponsiveness, Quality, Professionalism

Cat · 25 October 2022

★★★★★ 5/5

Google

We purchased a new house through Taylor’s and they did a 5 Star job. Georgia Scudamore handled our purchase and she was very helpful, professional and always had time to talk and help. We had a few bumps along the way dealing with the solicitors and Georgia was always proactive in chasing things up and always got back to us. Looking forward to moving in next week.

Nicola · 25 October 2023

★★★★★ 5/5

Google

We’ve re-rented our property with Taylor’s in Downend. We’ve been very impressed with the service we have received from both Lily & Jack. Jack has been very professional assisting with the exiting of our previous tenants (it wasn’t straightforward), and arranging and giving us a full run down of the viewings for a tenant. He understood exactly what we required, and has found us a suitable occupant.

Michelle · 25 October 2023

★★★★★ 5/5

Google

Kevin has been absolutely fantastic right from the start. He was friendly, approachable and informative without being too pushy. Ashleigh has looked after us really well. Her communication and customer care is absolutely fantastic and we are really grateful to her. I will highly be recommending Taylor’s to others. Thank you for making this whole experience so stress free and taking genuine care in us as well as the sale of our property. We cannot thank you enough :)PositiveProfessionalism

Joe · 25 October 2022

★★★★★ 5/5

Google

Taylors, and Jack in particular, have been really great to work with throughout viewings, application and move-in process. Jack has been really patient in answering any questions and reassuring us when we were getting concerned about references and such from previous letting agents/landlords. From the welcome and support we have received so far, I would definitely recommend Taylors as a reliable agent to future tenants :)

Freya · 25 October 2023

★★★★★ 5/5

Trustpilot

Thanks Nathaniel Allibone & team

As a landlord it is great to deal with Nathaniel and her team. They are efficient and ensure that tenant requests are promptly resolved. They are transparent in what work was done, how much it will cost and the impact of not doing the work. I can even be away and trust them to make the right decision on my behalf that is cost effective. Thank you so much Nathaniel Allibone and her team for doing a sterling work.

Mr · 11 September 2024

★★★★★ 5/5

Google

Taylors have been excellent throughout the early process of renting. Our agent Nicole was friendly, professional and very informative.

Hugo · 1 September 2025

★★★★★ 1/5

Trustpilot

AVOID AT ALL COSTS

I would have given a zero star rating but it would only allow 1 star. Avoid at all cost. I would never recommend this company along with Jjl interiors Ltd landlords to anyone. The communication from the both of them is extremely shocking. I rented out a property which seemed to be all good. However, once moved in, there was problem after problem. Which every problem was reported back to them as things needs repairing. From leaks in the roof, sewer drain backing up into the toilet and sink, rats running around, mould growing up the side of the wall in the kitchen, no fascia on the outside wall where the rats were getting in. these were main things that I reported starting back in July 2023, in which I had to chase them up constant to try and get these sorted as these are something that should be a big priority. Upon emails and phones calls that were sent, still nothing was done. They eventually got someone to come out after months, to look at the roof and done a horrendous job as the roof still leaked. They were supposed to put the fascia on but left it on the floor in the garden. I sent a picture of the rats to them and still done nothing. The sewer drain kept backing up and flooding the garden with sewage which backed up coming back up into the toilet. I reported the drain in the November and nothing got done. With the rain pours that we had did not help with it at all. There were so many other minor problems that I had yet to report such as the front door dropped so it was difficult to lock/unlock, no seal in the living room window so you can see outside, the living room light and dining room light were wired wrong as one switch did not work and the other would turn both of them on and off at the same time, when the gas had an inspection the engineer said that it was earthed wrong, I could go on with so many other issues but I didn’t get around to reporting them due to trying to get the other issues sorted. The communication is shocking. June this year I had a contractor come out to look at the roof after months of reporting that roof still leaks, he came and didn’t do anything because he said that whoever patched it up did a really bad job that the whole roof needs replacing. This was the last straw and managed to end my agreement. Now on the next problem, the tenancy ended at the beginning of July last month and now the landlord has the audacity to deduct money off my deposit for cleaning deductions, which I had left the property in high standard and clean which I have photos and videos to prove how I left it. He is only giving me just over half of my deposit back. And I’m still trying to get any of my deposit back and now trying to get an answer from the agency and landlord seem impossible. The stress that the agency and landlord have put me through since I moved in has been awful. They made the house look nice etc until you move in and see the close ups which turn out to be horrible patched up work. I just want my deposit back and be on my way but they cant even seem to do that. Considering they have a 90 day period where they hold your deposit for, they don’t seem to be in any rush giving it back. I will be taking this further as I haven’t heard anything back yet again and have none of my deposit back!

Louise · 10 August 2024

★★★★★ 5/5

Google

Ashleigh and Georgia were brilliant and kept things moving forward when relationships with our buyer were difficult. Georgia was particularly good at chasing up solicitors and holding people to account for agreed deadlines. Taylors also marketed the house really well so that we got the right buyers in the first place. Would definitely recommend and use them again.

Georgina · 28 January 2024

★★★★★ 5/5

Google

I recently rented a house with the help of Jack Slipper from Taylor's Estate Agent, and I couldn't be happier. Jack's professionalism, knowledge, and dedication made the entire process smooth and stress-free. He was responsive, patient, and efficient, ensuring I found the perfect rental property. I highly recommend Taylor's Estate Agent and, in particular, Jack Slipper for their excellent service. Thank you!

Austin · 25 October 2023

★★★★★ 5/5

Trustpilot

I was in a very difficult situation…

I was in a very difficult situation with accomodation, so I fortunately bumped on Taylors online. I saw a very beautiful apartment but wasn't sure of getting it at that moment I needed it. But to my greatest surprise the letting agent( Ruby) and her partners made it happen. The paper works, vetting were swift and and amazing and now I am settled with my family in a beautiful home. Thanks to the management of Taylors and staffs for their receptive and professional approach. You guys are the best.

David · 6 February 2026

★★★★★ 5/5

Google

We had a great experience with Taylor’s in Downend, and couldn’t recommend them enough. Jack Slipper made the process of moving to a new rental property super easy and quick. The communication between Taylor’s and us was excellent and we were updated throughout the whole process. Thank you to the whole team for helping make our moving experience so pleasant.

Georgia · 25 October 2023

★★★★★ 5/5

Google

We had an excellent experience with Taylors during the process of renting our home, and Alisha Perkin was absolutely wonderful! She was extremely kind, prompt, and professional throughout, always responding quickly to our questions and ensuring everything went smoothly. We really appreciated her efficiency and availability, which made the whole process much easier and stress-free. I highly recommend Taylors’ services, especially Alisha!

Andreea · 22 March 2025

★★★★★ 5/5

Google

Very easy & straight forward deal with Nicole, she helped us along they made things a little clearer for us as it was our first time. Very bubbly & chatty while showing us around the property. Helped us understand more how the process works. Very much appreciated & will highly recommend Nicole from Taylor’s downend. Thankyou again.

Megan · 29 December 2023