Trusted Agent profile · South Gloucestershire
★★★★★
436 reviews across 2 platforms
33 Badminton Road, Downend, BS16 6BB, South Gloucestershire, BS16 6BB
Taylors's office in South Gloucestershire, at 33 Badminton Road, is rated 4.1 out of 5 across 436 reviews on two platforms, including 293 Google reviews rated 4.9. It won Gold in The Trusted Agent 2026 awards, one of three awards Taylors won in 2026.
The Trusted Agent 2026 results for Taylors, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the South Gloucestershire office, from every platform, shown as written. First names only.
1/5
TrustpilotAvoid like a plague
Horrendous Lettings agency, ready to gulp down entire of your deposit, that's their game. You cant escape, so if possible dont get into it. Anyone struggling can consult me, shall let you know how to extract every last legitimate money that you deserve to be returned. I took them to the adjudicator and won.
1/5
GoogleDO NOT RENT FROM THEM! My partner and I have moved out from one of their properties 3 weeks ago and still have not got our deposit back despite the landlord giving them confirmation that we should get the full deposit back. I have called 6 times within the last week and all they say is that they will 'chase up' their accounts department and still nothing has changed. I have now had to email to make a formal complaint and shall have to raise a legal dispute about the issue. Do not rent from them unless you want to never see your deposit again!!NegativeResponsiveness
Thank you for taking the time to leave this feedback, we take all comments seriously and this has been passed on to the Regional Manager to discuss with the branch to see how they can improve for the future. If you would like to go through this in more detail at all, please do email me at review@countrywide.co.uk Kind regards, Lucy, Customer Relations.
5/5
GoogleOh my goodness! Where to begin! These ladies were phenomenal. They went above and beyond with getting us in to our new home before Christmas! Im sure it was lots of late nights at the office for us and i cannot thank them enough! We had so many issues with paperwork and guarantors but they never stopped helping the enthusiasm never dipped. They were incredible! Thank you so much, we love the house and we seriously cannot thank you enough!PositiveResponsiveness, Quality, Professionalism, Value
Many thanks for your superb 5* review and your kind words. Best wishes, Lucy, Customer Relations.
5/5
GoogleWhat a wonderful experiences in my renting a house in UK from Hong Kong! When I was almost despaired in renting a house in UK before I moved in. Lily and Bilal helped me professionally and rented a super good house for my family. I am so blessed to have them that they have given prompt and responsible response and assist to me. Without their helps, I think I cannot write this review comfortably in the house they helped me in UK! Thanks again and highly recommended for everyone!
Thank you for your terrific 5* review and recommendation. Best wishes, Lucy, Customer Relations.
5/5
GoogleI have had a fantastic experience working with the Taylor’s team in Downened. Kevin valued the property and provided excellent local knowledge and consultancy. From there I was handed over to Ashleigh and Rosa who between them were phenomenal! They arranged a string of good to go buyers to view my house and secured me an above asking price offer. They navigated a few tricky aspects to the conveyancing very well and worked with the legal teams towards exchange and completion. Nothing was too much, incredibly responsive and professional! Cracking team who I would work with again! Thanks all!
Thanks Matt for this lovely 5* review! Best wishes, Graham - Customer Relations
5/5
GoogleWe’ve been very impressed by Lily and the team and Taylor’s (Downend). Lily has been helpful, professional and assisted us at every stage of the move, thanks for being instrumental in getting us our new home!PositiveQuality, Professionalism
It’s really lovely to read another 5* review! Many thanks, Lucy, Customer Relations.
5/5
TrustpilotJane Cook(Taylors Downed) is amazing! …
Recently purchased a property via Taylors Downend. All staff were very helpful. In particular, Jane Cook. She knew exactly what was happening and always updated me when requested. Excellent!
5/5
TrustpilotFANTASTIC CUSTOMER SERVICE
FANTASTIC CUSTOMER SERVICE I just recently rented a property in Leighton Buzzard, I am impressed how excellent customer service Taylors provided. James was responsible for my case. Thanks for his clear communication, experience (knowledge about the property market) and nice personality I was able to rent a property in just a one day! I would like to say thank you and I am sure I will use TAYLORS services in the future.
5/5
GoogleHelena Fryer at Taylors was fantastic at helping us to negotiate our way through a rather difficult process setting up a rental agreement for our our son. She was courteous, pleasant, patient and efficient. Thank you Helena.
Thank you for your terrific 5* review. Best wishes, Lucy, Customer Relations.
5/5
Trustpilot5 Star Service!
All of the staff at Taylor’s Lettings have been so helpful, friendly and incredibly knowledgable. No question or query is ever too much to ask. We would especially like to thank Joanne, Sean and Natalie who have assisted with the whole process of us moving into our beautiful rental! Thank you for all your help!
5/5
GoogleWe recently sold a property via Taylors and dealt primarily with Heidi, although Joel was also extremely helpful. The team could not have been more helpful and professional. They are quick to answer queries, chase Solicitors or just offer advice. We highly recommend them.
Thank you Deborah for your wonderful recommendation and 5* review! As always, it is great to read that our local Taylors team have provided you with an excellent experience. Kind regards, Scott
5/5
GoogleAlisha has helped me out during the whole renting process. Thank you for all your support.
Thank you for taking the time to leave such a kind review! We are so happy to have provided you with a smooth and supportive renting experience thanks to the help of our stellar team member, Alisha. Best wishes, Lucy, Customer Feedback and Support Team.
5/5
GoogleTaylors recently managed my HMO property. staff are friendly and helpful especially Lily and Nicole. I was fully informed with every stage of new tenancy.
1/5
TrustpilotBooked to view a property in bradley…
Booked to view a property in bradley stoke by someone called Joe. He rang in the morning to confirm, we went for our viewing for no one to turn up for at least 10 - 15 minutes late, then he didn't have the keys and had no idea how to get in and said his phone doesn't work. He then walked off after cancelling our viewing, soon after another couple turned up to view the property and they were there to meet the same agent who they called to come straight back, he came back and give the same excuses to the next couple
5/5
GoogleI have been impressed by the friendliness, efficiency and honesty of the staff. I am letting my house through Taylors Downend and I have been kept up to date about viewings and the suitability of prospective tenants. Nicole Maynard in particular has been a brilliant point of contact - by regularly updating me with feedback and responding to my questions quickly and efficiently.
Thank you for your superb 5* review. Best wishes, Lucy, Customer Relations.
2/5
TrustpilotBedminster office
Bedminster office - I had hoped that this one would be different. But if you like inaccuracies with details and not being able to explain their processes then they are for you. When I complained I was told that they'd followed their processes but it seems that they like to kept that information to themselves.
5/5
GoogleReally good experience renting from Taylors and Nicole has always been super helpful!
Thank you so much for your kind words! We're thrilled to hear that you had a great experience renting from us and that Nicole provided excellent help. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleThanks to Taylor’s for setting up our rental property. Lily was especially helpful and a great resource when arranging viewings and the last steps to getting our property rented! Thank you!PositiveResponsiveness, Professionalism
Thank you for your kind words and amazing 5* review. Kind regards, Lucy, Customer Relations
5/5
GoogleI will say, looking for accommodation is a daunting task in these times but with Taylors this becomes easy and stress free. Great staff and wonderful services. Jack from the Downend branch was a lovely guy from day one and made getting our new home a beautiful journey for us. Keep up the good job guys.
Thank you for your amazing 5* review and recommendation James. Kind regards, Lucy, Customer Relations.
5/5
GoogleI am very happy with the professional services offered by Taylors. especially Mr. Jack slipper, who was very efficient in communicating, giving back feedback, and quick to organise and coordinate viewings. As a customer, i couldn’t be more satisfied with the services provided by Taylors and Mr. Jack highly recommended.
Thank you for taking the time to leave us a 5* review Sahar Akram
5/5
GoogleI would like to thank Taylors for the house which is a pet friendly. Me and my wife was really struggling to get a pet friendly house. Special mentioning for Mr. Jack slipper who was representing Taylors, helped us a lot in getting things sorted within a weeks time. A big thanks to the entire team.
Thank you for taking the time to leave us your 5* review! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
5/5
GoogleMe and my partner recently had the pleasure of working with Jack from Taylor’s Downend, and we had a great experience. He was professional and informative, and provided us with all the information that we needed to know in the run up to our move. This made us feel fully assured and supported right from the start of the process.
Many thanks for your glowing 5* review and your kind words. Best wishes, Lucy, Customer Relations.
5/5
GoogleHighly recommend. Jane, Ashleigh & Bernadette have been fantastic. Originally went on the market to sell with a different estate agent in Emerson Green and changed to Taylor’s. Best decision made. Process was extremely smooth and communication was fantastic!
Really great to read another 5* review for our Taylors branch. Thank you so much Laura for the recommendation. Your comments will be passed on to the team. Kind regards, Lucy.
5/5
GoogleTaylors have been fab. They have been fully supportive and able to explain each step of the process, which we did not understand as full time buyers. From the first viewing Maddison Harris has supported and helped us. Just wanted to say a huge thank you to the whole of the Taylors Downend team
Thank you for your terrific 5* review James. Best wishes, Lucy, Customer Relations.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Taylors's South Gloucestershire office has 436 reviews across two platforms: 293 on Google, 143 on Trustpilot (across the whole business).
Taylors Downend Sales is rated 4.1 out of 5 across all 436 reviews, and 4.9 out of 5 on Google from 293 reviews.
Yes. In The Trusted Agent 2026 awards: Taylors, South Gloucestershire won Gold; Taylors, Cherwell won Trusted Agent; Taylors, North Hertfordshire won Trusted Agent.
Taylors Downend Sales, 33 Badminton Road, Downend, BS16 6BB, South Gloucestershire, BS16 6BB.
