Taylors Downend Sales reviews in South Gloucestershire

★★★★★ 5/5

Google

I had the pleasure of dealing with Jack, if I could give him more than 5 stars I would ! He kept me up to date the whole time, made me feel supported and explained everything so well. It made moving feel almost too easy he is an asset to the team!!

Rheanna · 28 March 2024

★★★★★ 5/5

Google

Taylors were a pleasure to work with during the process of buying our new property, communication and flexibility were A+. Maddi who was our main point of contact was always willing to help and always so friendly, nothing asked was ever too much. Highly recommend.

James · 26 July 2024

★★★★★ 5/5

Trustpilot

I have been renting through this this…

I have been renting through this letting agent for almost 2 years now and it has been an amazing experience so far. The property manager Nathaniel Allibone has always being prompt with reported issues and recently made sure that an urgent repair issue was completed on time. .They take maintenance repair issues serious and are reliable to get quality services. I recommend their service to everyone.

MR · 10 January 2025

★★★★★ 1/5

Trustpilot

Avoid!

If I could give less than 1 star I would. I would never rent from this or any other associated companies ever again and I wouldn't recommend them to anyone. The experience I had from the time my tenancy ended until I had my deposit partially returned was nothing short of farcical. Their lack of communication and unwillingness to help or address any of my concerns made the process of moving significantly more stressful than it needed to be. They were far more interested in money, they have no desire to provide a decent service for their tenants. I ended up losing a portion of my deposit for which was completely unnecessary cleaning purely due to the fact that I was given the run around from the day I moved out. Had I not reluctantly agreed this saga would still be ongoing and I wouldn't have had any of my money returned. They repeatedly lied about the reason for a sudden increase in this pricing, refused point blank to provide an invoice, refused to listen to any concerns I had and effectively refused to discuss anything until I threatened to seek legal advice. Only then did I receive a phone call. This person was unable give any reason or address any of my concerns, and could not tell me why I was unable to have any sort of invoice. They also lied that the landlord had contacted me when he had not. Even after agreeing to pay these (illegal) cleaning fees just so I could be done with the whole situation it still took a further email and telephone call to have my money returned. Absolute joke of an agency. Avoid at all costs. If you do happen to rent with them take photographs of everything because they will use any excuse under the sun to keep your money.

Jane · 28 May 2024

★★★★★ 5/5

Google

Nicole and Lily Are brilliant and very helpful.

Adi · 20 October 2025

★★★★★ 5/5

Google

Great service from Taylors, excellent communication, both by phone and email. Nicole Maynard managed our letting, together with Lily Haire and we are very pleased with the whole process. This is the second time we've instructed Taylors and we can highly recommend their professional attitude, thoroughness and competence.

Philippe · 27 April 2024

★★★★★ 5/5

Google

Really good experience using this letting agents, very helpful team. Nicole Maynard oversaw the move for my rental property, and she was great, liasing with the landlord/landlady, and always on hand to help.

George · 12 December 2024

★★★★★ 5/5

Trustpilot

Mr Ryan smith.

Mr Ryan smith.. simply outstanding agent. Super friendly professional and informative.

J · 2 June 2026

★★★★★ 5/5

Trustpilot

Rent out my property through Taylors…

Rent out my property through Taylors Country Wide and Nathaniel has been most helpful and efficient when dealing with a property repair.

Gary · 18 September 2024

★★★★★ 1/5

Trustpilot

Avoid, none professional

If I could, I wouldn't give even one star. The agency/agent worked on behalf of one of owners, helping to delay and stalling the sales process for one owners benefit. And personal gain, as recieving money for this from said owner. Often not replying, selective replies, replying with delays once recieve instructions from other owner.

Sanchausis · 13 April 2025

★★★★★ 5/5

Google

Ashleigh, Rosa, Bernadette, Jane, Georgia, Hollie and Callum of the Taylors Downend office were all really helpful throughout my flat purchase in arranging multiple viewings, answering questions and being available and communicative from start to finish. Thanks for the help in making the move as smooth as could be and for the welcome pack!

Alex · 25 October 2023

★★★★★ 5/5

Google

We recently purchased a house that Taylors were marketing and they were brilliant. They kept us well informed the whole time and helped make sure that things for all parties involved were ticking along nicely. They are both professional and friendly and do their jobs very well. We primarily were dealing with Ashleigh who is fantastic, but it was clear that the office as a whole were kept well informed about what was going on so that anyone could help if necessary. I highly recommend them!

Duncan · 14 January 2020

★★★★★ 1/5

Trustpilot

Where do I start? Dreadful people.

Where do I start? I rented an apartment from the Bedminster branch, and it was an unbelievably awful experience from beginning to end. They lied about the opening inventory, there was no hot water or heating for most of the tenancy period (and they literally couldn't even be bothered to reply, let alone sort the problems out), they lied about damage caused when I left (which I did not cause), and now they refuse to communicate with me regarding the return of my deposit. Needless to say they are also withholding my deposit with no legitimate reason whatsoever. It would be really difficult to find a worse company to deal with. They treated me shockingly badly, lied through their teeth, and are trying to steal my deposit. Just awful. Avoid at all costs. UPDATE: 3 months later, I opened a dispute with Taylors via MyDeposits and submitted my honest evidence to counteract their lies and today received the deposit refund in full. Keep evidence of everything Taylors tell you (they WILL lie later on), take photos of everything, take videos of everything..... eventually, you will get your money back from these rogues (as long as you are being honest).

Peter · 8 February 2024

★★★★★ 1/5

Google

Literally could not have had a worse experience. We were constantly ignored, even in a serious situation and after repeated assurances we'd be called back. Most of the problems we reported were not fixed for months. We were assigned a point of contact whom I managed to speak to once, after weeks of trying to get in contact. This was not a one-off poor experience, this was a year's worth of disappointment. Very happy not to be with them any more. Would recommend going anywhere but here. Taylors had responded to my review, implying I never lived in one of their properties, by searching for a “Luke” on their systems. Since my name is clearly Liam and he even said so, it goes to show how competent their staff are ... To add to their professionalism, after giving my full details to them by email prove that I'm a former tenant of theirs, they have completely ignored it and failed to update their response. Mind boggling.

Liam · 26 October 2019

★★★★★ 1/5

Trustpilot

oxford - Absolutely useless and infuriating

Absolutely useless and infuriating - they feed you empty promises and lies constantly saying they have done what you asked and then you realise they actually never did - over and over again rinse and repeat - they will NEVER respond to your issues with the house you rented unless it is an emergency that will damage the house never mind that it is a risk to your health unless you literally ring them up every day multiple times for 2 whole infuriating months and then eventually maybe they will do something after you say you will put in a formal complaint but not after they tried to gaslight you first saying nothing is wrong

Katherine · 2 February 2024

★★★★★ 5/5

Google

I am very grateful to meet the excellent agents Miss Ashleigh Thwaites and Miss Maddi Harris from Taylor. I am impressed by their serious and responsible work attitude and enthusiastic and kind service. I like Taylor and trust Taylor's service through these very nice agents. Thanks very much.

Leona · 28 January 2024

★★★★★ 1/5

Trustpilot

Avoid Taylors at all costs

Carter: I like the flat, if you clean it and fix this list of 6 items, I will take itTaylors: We need money from youCarter: No worries, can you confirm the flat will be cleaned and the list of 6 items fixed before I move in?Taylors: Yes ..... money pleaseCarter: Can you put it in writing?Taylors: No .. but you can trust us .... give us money or we will give the flat to someone elseCarter: I can move in two weeks timeTaylors: You need to pay from next weekCarter: But you won't have time to fix the 6 thingsTaylors: We promise we will - money pleaseCarter: I am paying on the condition that the flat is cleaned thoroughly and the list of 6 items fixed before I move inTaylors: Give us more money, plus you have to sign this inventory saying everything is perfectCarter: Paid, on trust that the things I have signed for are fixed (including the broken smoke detector and fire alarm, which is a legal requirement and you have made me sign is working when we both know it isn't)(Moving in day)Carter: The flat is not cleaned and none of the 6 things are fixed, including legal minimum requirementsTaylors: (no reply)Carter: Can you answer my questions please?Taylors: (no reply)Carter goes to the branch: Please can you explain when these things will be fixed, obviously it is now too late to clean the apartment because I have moved in.Taylors: You need to report these things to maintenance, this is nothing to do with us now that you have moved in. We can only discuss matters which were raised before you moved in.Carter: But these are all matters which were raised before I moved in.Taylors: Can you show us in writing?Carter: No ... your refused to put it in writing, assuring me I could "trust" you and pay a lot of money to you.Taylors: This is nothing to do with us, you need to approach the landlord via the maintenance appCarter: But you are the people who agreed to my termsTaylors: Tenants don't dictate terms, the landlord doesCarter: So why did you agree to my terms if you are not able to?Taylors: We can't help you, this needs to be reported to the landlord who will consider the list of 6 itemsCarter: This is not what was agreedTaylors: More moneyCarter: Not until you fulfil your end of the agreementTaylors: You signed everything was in good order, including the fire and smoke alarms, and the cleanliness. Carter: On the understanding that I could only move in if I signed the incorrect inventoryTaylors: Not our problem ... give us more moneyCarter: (reports list of 6 issues to landlord via the maintenance app, three months later .......... silence from landlord, silence from maintenance app, silence from Taylors).UPDATE: Upon leaving the apartment, Taylors decided to keep the whole deposit, even though we left the apartment far cleaner than we found it. They claim we stained the carpets (WE ACTUALLY CLEANED THE PREVIOUS TENANT'S STAINS), they claim we put nails in the walls (we didn't!!!), they claimt he oven wasn't clean (WE CLEANED IT THOROUGHLY WHEN WE ARRIVED AS IT WAS COVERED IN FOOD DEBRIS, LEFT IT MUCH MUCH MUCH CLEANER THAN WE FOUND IT), claimed we didn't clean the fridge and freezer (outright lies), claim we stained a wall (WHEN WE CLEANED THE HEAVILY STAINED WALLS WHEN WE ARRIVED AND THE ONLY STAIN WE COULND'T REMOVE WAS THE STAIN THEY CLAIM WE PUT THERE), the company is a total disgrace; dishonest from start to finish. NEVER USE THIS COMPANY IF YOU ARE AN HONEST PERSON.

Carter · 7 January 2024

★★★★★ 5/5

Google

Introducing Jack Slipper, a stellar property agent who goes above and beyond for clients! With a wealth of experience and an unwavering commitment to excellence, Jack Slipper delivers top-notch service in finding the perfect rental property. Trust in his expertise for a seamless and stress-free experience in securing your dream home.

Keyur · 25 October 2023

★★★★★ 5/5

Google

Alex (Alexander Van Eker) from the very get go has been an absolute star in helping us find our home for life. He is extremely patient and was always willing to help. Throughout the house purchase he would always call to make sure everything was ok and keep us updated and would also check to see if we needed anymore help. Couldn’t of wished for a better person and company to deal with. Would highly recommend people buying their future property to ask for Alex. Thank you for all your help!

Ali · 14 January 2019

★★★★★ 5/5

Google

Recently had the pleasure of dealing with Jack who has made everything so easy from the get go for me and my partner. Great customer service and client care. Would definitely recommend this estate agents to all.

Ali · 26 July 2024

★★★★★ 5/5

Google

I highly recommend an amazing team at Taylor's in Downend. I had a fab experience with letting negotiator Jack Slipper who made all process of moving to a new home so smooth and easy. Excellent customer service and communication. Thank you so much for a great job you have done.

Ewa · 25 October 2023

★★★★★ 5/5

Google

Nicole and Alisha have been wonderful with the transition of me and my partner moving into our new flat. Very good communication and updates throughout the whole process.

Remie · 3 December 2024

★★★★★ 5/5

Google

Having contacted Taylors Downend, I was given the most professional service by Bilal Arif. He assisted with finding myself and my colleague the perfect property to rent and made the whole process easy and stress free. Would recommend to any Tenant or Landlord looking to Rent a property. 10/10

Athul · 25 October 2023

★★★★★ 5/5

Google

Great services and they are very helpful Jack slippers was very helpful, whenever you put a call through to him , he was always ready to help and provide us with good services …. Thank you jack

Thelly · 26 June 2024