5/5
TrustpilotOur experience with Fox & Sons
Our experience with Fox & Sons, Scarlet E Hepburn, was outstanding. From start to finish, the service was professional and attentive.
Trusted Agent profile · Somerset
Fox & Sons Yeovil reviews in Somerset
★★★★★
224 reviews across 2 platforms
14 Princes Street, Yeovil, BA20 1EW, Somerset, BA20 1EW
Fox & Sons's office in Somerset, at 14 Princes Street, is rated 3.7 out of 5 across 224 reviews on two platforms, including 142 Google reviews rated 4.4.
Reviews
Every review we hold for the Somerset office, from every platform, shown as written. First names only.
Trustpilot5/5
GoogleFox and sons have done and continue to do a great job managing my property. Phone and email contact regarding any queries from my tenant are handled professionally and swiftly. A big thank you to Luci Dibble who is my regular point of contact.
5/5
GoogleWell, we didn't actually buy a property through fox and sons!!! they advertised for a development and held the keys to arrange viewings. However fox and sons and our contact Peter made the process a lot easier, he was courtesy, quick to respond to our queries and generous with his time, he dealt with some questions we had and always came back with an answer. 👍👍PositiveResponsiveness, Professionalism
1/5
TrustpilotUnprofessional and dishonest
Impossible to contact, deaf to complaints, and lying like a toddler. Different employees giving contradictory statements.
5/5
GoogleWe buy a house through fox and sons,Rob Taylor assist us,was amazing how he is doing His job,very Kind,every time smiling and dealing with every problem. Thank you so much Rob you are amazing and what you do for people help very much !! I strongly recommand Rob Taylor from fox and sons !!
1/5
TrustpilotWorst estate agent I’ve ever used
Worst estate agent I’ve ever used . How are still trading and there management don’t intervene respond to 2,8 rating . It’s unbelievable. Sack the main guy from Bexhill branch, most unprofessional agent I’ve dealt with in 30 years
1/5
TrustpilotThey just lie, also supported by management, despicable
had a viewing booked, no-one turned up. when i queried; agent stated was gone. They had left 2 messages to cancel, on a phone that doesn't have a messaging system. When i raised a complaint to head office, management just doubled down on this lie. They simply cannot be trusted.
1/5
TrustpilotStop advertising on right move as a…
Stop advertising on right move as a ‘flat’ when it clearly is not and you can see it’s a studio very misleading and not what people want to see when looking come on fox and sons it’s clearly not difficult to get right
5/5
GoogleI have always had such a positive experience with the lettings team and anyone I have spoken to in any department. They deal with any issues quickly and I cannot fault them. Always polite and professional and always smiling. Would not go anywhere else
Agent replied · 10 November 2024
Hi Lee, thank you for your kind words and for sharing your positive experience with our lettings team. We are delighted to hear that you found our staff polite, professional, and efficient. We appreciate your loyalty and look forward to assisting you in the future. Best wishes, Lucy, Customer Relations.
1/5
TrustpilotWhen Fox and Sons get your email and…
When Fox and Sons get your email and phone number, the harassment begins. I’ve asked them repeatedly to delete my data but they ‘archive’ it and then the phone calls and spam starts again.
5/5
TrustpilotScarlett Hepburn
I had a amazing support from scarlett, specially in renting a 4bedroom house and guidance through the whole process which really made it easy.
5/5
GoogleFox and sons are the best first class agent
Agent replied · 8 August 2025
Wonderful to hear you had such a fantastic experience, thank you for your feedback! We’d be grateful for any extra details you’d like to share!
5/5
GoogleRight from the start rob taylor was very helpful and approachable. With being a first time buyer i had no clue what to do but rob helped me through every stage and even helped me outside of office hours. I couldn't thank rob enough!
Agent replied · 23 October 2024
Hi Ben, Fantastic to see another 5* review for our local team and read your wonderful comments! I shall make sure the local team are made aware. Best wishes, Scott @ Customer Care.
5/5
GoogleFirst time buyers, we dealt with Pete who was brilliant throughout. He was friendly, professional, answered any concerns we had and chased everything up. He kept us consistently updated and was always happy to help in any way that he could. Couldn't be happier with the level of service we had!PositiveResponsiveness, Quality, Professionalism, Value
1/5
TrustpilotNo show viewing
Viewing booked and confirmed by George, but no one turned up.
1/5
TrustpilotFilthy, Mouldy Flat
At the time of writing, it is less than a week from Christmas and I have not received my money back from Fox & Sons.
1/5
TrustpilotThey added me to a mailing list that I…
They added me to a mailing list that I never agreed to join, with no way to unsubscribe. Every time I receive an email from them I will leave a one star review.
1/5
GoogleUnfortunately for us, Fox and Sons were not helpful trying to secure the property we wanted that they were listing. I appreciate we were not immediately proceedable as our property was on the market with no offers, however they contacted me three times in the week telling me the owner wanted us to have the house and if only we would market our house with them then they could take it off the market for a few weeks. The house then had an offer put in that weekend and no one has been in contact to let me know it had sold, I saw it on Rightmove myself the following week. Some people may see that as normal but to me that is exceptionally rude considering how much they were contacting me the week prior and I had asked them to keep me in the loop if a concrete offer was received.
5/5
TrustpilotGREAT PROFESSIONAL SERVICE…
We have been in close communication with the fox & sons team, but dealt more so with Matt & Beth.
5/5
GoogleHaving experienced a whole cart load of hassle dealing direct with a lender and getting nowhere, Rob and his team have stepped in and given a far more professional, high quality, and good value service ultimately achieving what I was struggling to achieve on my own.PositiveResponsiveness, Quality, Professionalism, Value
5/5
TrustpilotFast service
Team members are keen and motivated to help find lodgers. The process was quick and efficient
1/5
TrustpilotCrawley Branch - AVOID
I would strongly advise anyone in the process of choosing an estate agent to handle their sale to avoid Fox & Sons, Crawley.
3/5
TrustpilotI recently brought a house with fox and…
I recently brought a house with fox and sons, in the beginning I was really happy with the service but soon realised it was a lot of sales for themselves.
5/5
GoogleI have just completed buying my first house, and fox and sons have been fab. Friendly, efficient and easy to contact! Thanks so much
Agent replied · 23 October 2024
Thanks for the excellent 5* review! Best wishes, Lucy, Customer Relations.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Questions about Fox & Sons Yeovil
How many reviews does Fox & Sons Yeovil have?
Fox & Sons's Somerset office has 224 reviews across two platforms: 142 on Google, 82 on Trustpilot (across the whole business).
What is Fox & Sons Yeovil's rating?
Fox & Sons Yeovil is rated 3.7 out of 5 across all 224 reviews, and 4.4 out of 5 on Google from 142 reviews.
Where is Fox & Sons's Somerset office?
Fox & Sons Yeovil, 14 Princes Street, Yeovil, BA20 1EW, Somerset, BA20 1EW.
