Fox & Sons Yeovil reviews

★★★★★ 5/5

Trustpilot

The Esperance viewing

Lauren showed me around The Esperance. She was very knowledgeable and answered all my questions to a high level and gave me a good understanding on the points I wanted to know. She also pointed out and took me to visit nearby similar properties for comparison and other options. Very helpful and thank you!

Andre · 16 April 2026

★★★★★ 1/5

Google

We are deeply dissatisfied with the service provided by this agency in managing our rental property. Despite paying for full management, we encountered consistent communication issues and lack of proactive solutions regarding rent arrears and a general sense of not knowing what they're doing by staff. The tenants placed by the agency failed to pay any rent throughout their tenancy, resulting in significant financial losses of close to £10,000 with the additional legal costs that were required. Essential maintenance tasks, including electrical and gas safety checks, were repeatedly delayed, and the agency failed to provide proper notice periods, causing numerous scheduling conflicts. Legal proceedings were mishandled, with incorrect notices issued, forcing us to navigate the complexities ourselves and to be yet more out of pocket. The stress this agency has caused leads me to say they have been a hindrance rather than an aid to rectify the mess they have caused. Additionally, the agency failed to process termination paperwork correctly and even bad the audacity to charge us for a renewal term (which they couldn't even get the dates right on). False assurances and a lack of accountability further compounded our frustration. This agency's gross mismanagement has resulted in financial loss and significant stress. We will not be using their services again and strongly suggest anyone looking for an lettings agency to handle their rental property to look else where. If you think it's too complicated to manage yourself, you'd still be more qualified and experienced than this agency.

Joshua · 25 June 2024

★★★★★ 5/5

Google

I can't thank Rob Taylor enough for an incredible service and helping me thought-out buying my first property. I have no knowledge of this market or process, but Rob made it so easy to understand and explained everything thoroughly. He made sure I was well informed and kept up-to-date and went above and beyond to made my application successful. Many thanks for your continuous support, Rob. I will definitely use their services in the future.

Anton · 24 October 2023

★★★★★ 4/5

Google

Alice has been extremley helpful throughout the wholke process

Eddy · 9 May 2025

★★★★★ 5/5

Google

Alice was great help with helping me on my journey with renting my property out. She even helped out as much as she could on her days off. Charming young lady!

Danny · 25 June 2024

★★★★★ 1/5

Trustpilot

Harassment!

Stupidly agreed to a free valuation with no pressure however after deciding we wouldn’t be selling for a while and telling them that, I’ve had call after call from both the Crawley office and another local office. I emailed them to ask that my details be removed from their systems which was acknowledged however the calls continued.

Lou · 13 March 2026

★★★★★ 1/5

Trustpilot

Arranged viewing

Arranged viewing, it was raining, we got early but that’s our problem. Then a minute before the arranged time a young guy got out of the car parked right in front of us. He’s from Fox & Sons. He’s been waiting in his car whole time knowing we were waiting outside the property in the rain. He could’ve said like, sorry we can’t show till the arranged time then we’d walk back to our car and wait.

YS · 14 September 2025

★★★★★ 5/5

Google

Fox and Sons were fantastic in dealing with mine and my partners house purchase even with a very long delay and some complications along the way. Broker Rob did amazing job and gave us fantastic support throughout, can't thank him enough. The rest of team -mainly Laurence/Tom and Andy also provided amazing service and help at every stage. Thanks so much to the whole team. Would recommend without hesitation

Rich · 26 November 2024

★★★★★ 3/5

Google

I should've added that the people I spoke with were very polite and pleasant. Three stars was given due to the fact I only spent a little time with them . Viewing a house with them was good. He was there on time and let us wander through . The valuer was very thorough in having his facts and figures ready and offered a very good service and cost. Should we proceed with selling they would be high on my list to let them list my house. Very pleased so far

Mark · 26 May 2024

★★★★★ 1/5

Trustpilot

Tried to underhandedly go behind my…

Tried to underhandedly go behind my agents back to the client telling them we are bad buyers and he should sell through them even though our offer had been accepted and put a for sale board up over our sold sign .. really really bad business practice

Paul · 19 May 2026

★★★★★ 1/5

Trustpilot

Not received my deposit back

Little to no communication, gave more than 3 months notice to be told they would be in touch and heard nothing more. My son vacated the property and a month later has not received my deposit or heard anything.

Wendy · 13 July 2026

★★★★★ 5/5

Google

Excellent customer service and such a friendly bunch. Alice and Louise were particularly helpful with any queries I had.

Georgia · 3 December 2024

★★★★★ 5/5

Google

Friendly reception and very professional👌 Thank you Louisa. …

Stella · 22 March 2025

★★★★★ 5/5

Google

Louise and Alice were super friendly and helpful through my letting experience! Would definitely recommend.

Jessica · 3 December 2024

★★★★★ 4/5

Trustpilot

Negotiator was really good

Had a few problems with the move but Foxes negotiator Abbey Northway was brilliant.she went above and beyond to help me through the sale.

MsHeatherWoodroffe · 1 September 2025

★★★★★ 5/5

Google

I own a small property company based in the Dorset/Somerset area and I have recently bought two properties through fox and sons in Yeovil. The sales team were excellent so I decided to use the lettings team to deal with my tenancy requirements for these, along with a third property that I own. I really couldn't recommend them highly enough. Amber is definitely worthy of a special mention, she went above and beyond to get my tenants in on time, despite some frustrating challenges. If Google had 6 Stars, that's what they'd be getting!

Neil · 24 October 2022

★★★★★ 5/5

Google

We couldn’t be more happy with our experience from Fox and Sons. Being first time buyers, we were unsure of the process and steps that would be taken to eventually hand us our keys. Their Mortgage advisor, Rob, was beyond helpful to us, going beyond his hours to help us with anything that we needed. He was professional, with expert advice, whilst maintaining a level of causal service that calmed us and helped us to interact more with each step. Each agent that showed us around various properties was knowledgeable, professional, and welcoming. We would highly recommend Fox and Sons services, furthermore highly recommending Rob for advice or expertise!

Cameron · 28 November 2023

★★★★★ 1/5

Trustpilot

Avoid F&S conveyancing

Do not use Fox & Sons in house conveyancing firm. I’m not a Fox & Sons customer but our buyer is (as that is their agent) and they’ve held up our chain for months. We agreed a sale in October 2024, it was discovered in January 2025 that our buyer needed an amendment to their lease on their leasehold property before they could sell it (a deed of variation) three months later to today, only now has the Fox & Sons conveyancing firm read the leases properly and determined what they need to do and there is still no end in sight. All in our chain has needlessly been put to extra stamp duty cost, the cost of arranging a new mortgage offer because previous ones have expired, we’ve had houses in the chain being re marketed, causing further stress. Our solicitor told me today that they have three chains including ours that are all stuck and going nowhere due to a deed of variation, and guess what, every one of those chains has the same Fox & Sons conveyancing firm handling the deed of variation. They clearly don’t know what they’re doing and I would suggest unless you want to waste your money on delays, and be stressed beyond belief, do not use Fox & Sons in house conveyancing. I don’t normally post reviews, if I get bad service, I simply don’t go back. However, on this occasion, I’m getting bad service that is costing me and others in our chain more money, and there is nothing I can do about it.

Phil · 16 April 2025

★★★★★ 5/5

Google

Always a good experience with fox and sons, we had Rob as our mortgage broker and he was extremely helpful. He was always happy to answer our questions and explain things well. We are very appreciative of his help!!

Hannah · 23 July 2025

★★★★★ 5/5

Trustpilot

Excellent Lettings team lead by Duncan .

I am a landlord and Duncan, who was extremely efficient, polite and always there to answer any queries (as well as Romana ) dealt with the tenant find. I would fully recommend anyone to use their service, I certainly will if required again.

Jo · 31 March 2026

★★★★★ 5/5

Google

Louise was very polite and professional.

Kris · 10 January 2025

★★★★★ 5/5

Trustpilot

I went into Fox and Sons on church road…

I went into Fox and Sons on church road today to ask for some advice. The staff in there were very friendly and helpful. Would recommend 😀

Kelly · 20 July 2026

★★★★★ 5/5

Google

Dealt with Alice in the lettings team, she was so helpful and made our move so easy! Would definitely recommend using fox and sons!

Katie · 26 February 2024

★★★★★ 2/5

Google

Never answer the phone never answer emails . If you need anything from them only way to communicate is going to the branch . Before you go with them try contacting them several times first

Simon · 9 August 2025