Trusted Agent profile · Somerset

Connells Yeovil reviews in Somerset

3.5

★★★★★ Good

363 reviews across 2 platforms

1-3 Princes Street, Yeovil, BA20 1EW, Somerset, BA20 1EW

Connells's office in Somerset, at 1-3 Princes Street, is rated 3.5 out of 5 across 363 reviews on two platforms, including 219 Google reviews rated 4.4.

Google logo

4.4 / 5

219

Reviews on Google

This office

Trustpilot logo

144

Reviews on Trustpilot

Business-wide

Reviews may appear on more than one platform.

Reviews

Every review we hold for the Somerset office, from every platform, shown as written. First names only.

5/5

Google

I dealt with James Jordan and Mark Smeeth both of whom were a pleasure to deal with and kept me up to date throughout the process. My home was sold within the time frames suggested and things went as smoothly as I could have hoped for with such a task! I would recommend to friends and family alike!

Dom · 23 October 2020

Agent replied · 22 October 2024

Hello Dom, Thank you for taking the time to leave our Yeovil team with a 5-star Google review. We are thrilled to hear that the team could help get your home sold smoothly and kept up to date throughout! If there is anything else we can help you with then please let us know!

1/5

Trustpilot

I would give them -5 if the option is there

I am writing this review to warn other landlords about the severe negligence, hidden fees, and lack of professionalism I experienced with Connells' full management service.

Rajaa · 18 August 2026

1/5

Trustpilot

Highly highly don't recommend…

Highly highly don't recommend bridgfords mortgage advisor in burnley, an absolute disgrace, don't fall for the sweet words she use's, horrible person inside.

Ify · 3 September 2026

1/5

Trustpilot

Long Contract

From the start my experience has been terrible with 32 weeks contract High Fee's do not enter or commit yourself into any long contract.you then have to lower the price they don't lower the fee.you are still left after this period with no sale.

Patrick · 4 April 2026

5/5

Google

Tillie with Connells have done us proud and James absolutely fantastic service highly recommend

Emily · 17 March 2026

Agent replied · 18 April 2026

Thank you so much for your kind words! We are thrilled to hear that Tillie and James provided excellent service. We appreciate your recommendation and look forward to continuing to exceed your expectations. Kind regards, Lucy, Customer Feedback and Support Team

1/5

Trustpilot

Im selling my property with them

Im selling my property with them, i would not recomend or ever use them again. 1 viewing no feed back, no communication and locked in for 6 months.

Debbie · 24 July 2026

1/5

Trustpilot

Unprofessionalism towards tenants

Rented a property from Connells, at the end of term landlord tried to exploit and grab the deposit and Connells acted like they can’t take any responsibility. Connells were the ones rented the property and should’ve taken some responsibility.

Arslan · 1 May 2026

5/5

Trustpilot

Had my survey today and honestly…

Had my survey today and honestly couldn’t have felt more at ease. Super kind and polite throughout, even complimented my home. Came prepared with ladders for the loft, wore shoe protectors, and even helped put the hatch back that I couldn’t.

Amy · 1 April 2026

5/5

Google

Mark @ Connells, took over the sale of my late mother's house from a previous estate agent in Yeovil. The previous agent always had an excuse as to why there was not much interest, where as Mark was confident he could sell it and he did! Great service provided and I would highly recommend using them.

Leon · 24 October 2019

Agent replied · 22 October 2024

Thank you for taking the time to leave us such a great review and recommendation. We're delighted to hear that Mark from the branch provided a five-star service!

5/5

Google

Mark Smeeth and his team, particularly James Jordan, provided us with genuine 5 star service when selling a property for us recently. Mark originally sold us the property 16 years ago, so we had no hesitation in employing his services when the time came to sell. James was our designated point of contact and did us proud, finding a buyer quickly and seeing the sale through to a successful conclusion. We would have no hesitation in recommending Mark and his Team at the Yeovil branch and would definitely use them again. Thank you Gentlemen. Richard and Jenny

Richard · 23 October 2021

5/5

Google

A huge THANK YOU to Mark and your team for your efficiency, patience and understanding. Our house sale was extremely tricky (to put it mildly) and it also dragged on a very long time due to legal disputes between the parties - but Mark kept his cool throughout the whole process and remained incredibly calm, and extremely patient throughout. Mark definitely went above and beyond his role by keeping me informed at every stage, and offering wonderful help and advice along the way, and for that I will always be truly grateful. Thank you Mark for making the whole process as good as it could possibly have been. I wouldn't hesitate to use your services again, and will be recommending you to everyone. You were amazing.PositiveResponsiveness, Quality, Professionalism, Value

Jackie · 23 October 2021

5/5

Google

I would highly recommend using Connells at Yeovil. They have been second to none, when it comes to purchasing our new home, especially James who was extremely proactive, always happy to take my phone calls and got back to me promptly, also Mark and the rest of the team, were happy to help and or pass on messages if James was not available. I can not thank them enough for making the stressful process far less stressful. We will Definitely be using them in the future.PositiveResponsiveness, Professionalism

Amy · 23 October 2021

5/5

Google

I recently completed on the sale of a house using the Yeovil Branch. Mark booked the viewing and met me at the property (probate sale) he was very professional, friendly and instantly made me want to use Connells. Mark talked me through all the options available, making sure that I was happy and understood the process. The EPC valuation and the photographer were booked within a day or so and the property was marketed. The listing was perfect, the photos really did the property justice and I was over the moon. Mark and the team kept me up to date with viewings and progress on the sale. Needless to say there was offer very quickly. As previously mentioned this was a probate sale, the team at Yeovil were aware of this and literally took care of everything for me. Absolutely amazing service from the whole team, including the legal team which was recommended. I wouldn't hesitate to recommend Connells in Yeovil. First class service from the team, I am delighted with every aspect of the service received. Thank you Connells in YeovilPositiveResponsiveness, Quality, Professionalism, Value

Nina · 23 October 2021

5/5

Google

I have recently placed a property to sell with Connells. Having dealt with Mark some years ago I didn't hesitate to contact him & he didn't let me down. He was straight on the case, came around within days to value the property & organised everything that I needed to proceed. I was so pleased to see it on the market way ahead of my schedule and had many viewings within the first few days. The team at Connells are all polite, friendly & courteous, nothing is too much trouble for them. Would absolutely recommend them to anyone for a truly professional service.PositiveQuality, Professionalism

Ian · 23 October 2021

5/5

Google

Great experience selling with Connells, James and the team were super efficient at chasing things up and always good at communication.

Joe · 26 March 2024

Agent replied · 22 October 2024

Thank you Joe Hardy for your wonderful 5* review. Best wishes, Lucy, Customer Relations.

5/5

Google

Amazing team so friendly and helpful! James and Shannon went the extra mile to help us and ensured everything went smoothly and quickly. Thank you Connells team!

Caitlin · 23 October 2023

Agent replied · 22 October 2024

Thank you for taking the time to leave us this tremendous 5* review. Kind regards, Lucy, Customer Relations

1/5

Trustpilot

Terrible service

Terrible service, this company will just treat you like a number. Remember you are not important to them. 1st they sold me a flat of non standard construction they claim they didn't know that, but there iwn surveyor know that without looking at the flat!

Ali · 11 February 2026

5/5

Google

Bought our house and used Mahaela for our mortgage advisor at Connells yeovil. They were so helpful, informative and easy to speak to. Always got a response and they worked hard to help us. Would recommend them to anyone. Had issues with the solitors Connells recommended so would use our own next time. But would look to buy from Connells again.

Elle · 24 July 2024

Agent replied · 22 October 2024

Thank you for your 5* review and recommendation Elle. We pride ourselves on exceptional service and are pleased that your experience has been a great one. We look forward to sharing your review with the team! Best wishes, Lucy, Customer Relations.

1/5

Trustpilot

Poor at communication

Poor at communication, you have to chase them for feedback on your viewing. When you do you are chasing for days for a call back.

Nicol · 10 July 2026

5/5

Trustpilot

I had a very good experience with…

I had a very good experience with Connells. The team was very professional, helpful, and friendly throughout the whole process. They worked very fast and made everything easy and stress-free for me.

Issadeen · 19 May 2026

1/5

Trustpilot

Treat tenants poorly

Treat tenants poorly. Had to chase for over a month at the end of tenancy to get 3 months over paid rent refunded to me!!!

Daphne · 8 July 2026

1/5

Trustpilot

Shockingly poor experience across sales and lettings lack of care

My experience with Connells has been shockingly poor across both its sales and lettings services.

Customer · 28 August 2026

5/5

Google

Fantastic service from valuation to completion. No pushy sales pitch just honest helpful team at Connels Yeovil. Thank you Mark Smeeth for guiding me through the well researched valuation and your open and honest support through the whole experience. James Jordan thank you for always welcoming me with a smile and eagerness to assist in anyway possible, any issues were always dealt with speedily. A truly great team who went above and beyond to ensure mt sale completed as smoothly and quickly as possible. Thank you all Teresa. Yeovil

Teresa · 23 October 2020

5/5

Google

The team at Connells, Yeovil were absolutely fantastic. From Matt who I met with initially and who explained everything I needed to know, which helped me decide that Connells was the right choice for me, to Mark, James and Joe who were always on the end of the phone throughout the whole process. They were all polite, reliable and offered support during what was at times a stressful experience. I would highly recommend Mark and his team and thank them all for their help and support.

Sam · 23 October 2020

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

Read Connells's Google reviews

Questions about Connells Yeovil

How many reviews does Connells Yeovil have?

Connells's Somerset office has 363 reviews across two platforms: 219 on Google, 144 on Trustpilot (across the whole business).

What is Connells Yeovil's rating?

Connells Yeovil is rated 3.5 out of 5 across all 363 reviews, and 4.4 out of 5 on Google from 219 reviews.

Where is Connells's Somerset office?

Connells Yeovil, 1-3 Princes Street, Yeovil, BA20 1EW, Somerset, BA20 1EW.

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