1/5
TrustpilotAvoid
Lack of communication. Making up conversations, I wish I recorded them as well. Doing price reductions without permission. Avoid.
Trusted Agent profile · Yeovil
Connells Yeovil reviews
★★★★★
380 reviews across 2 platforms
1-3 Princes Street, Yeovil, BA20 1EW, BA20 1EW
Connells's office in Yeovil, at 1-3 Princes Street, is rated 3.4 out of 5 across 380 reviews on two platforms, including 225 Google reviews rated 4.4.
Reviews
Every review we hold for the Yeovil office, from every platform, shown as written. First names only.
Trustpilot1/5
TrustpilotMost stupid people working in this…
Most stupid people working in this Connells agency. unprofessional. In fact, they are also Childish. Non-serious including the letting and complaint department.
5/5
GoogleI recently rented my property out with Connells. Danni Foss was extremely helpful and took a lot of the stress away by being proactive, Thoughtful and really helpful by arranging all the checks and Certificates you need these days to legally rent out a property. She also took the time to check on work that I had done to the flat to make it rentable. Many thanks DanniPositiveResponsiveness, Quality, Professionalism, Value
5/5
TrustpilotDelivered on promises to get viewers…
Delivered on promises to get viewers into the door. I like other local agents they had a high flow of viewings resulting in a rapid sale of my house at a very competitive sale price. Easy to deal with good communication throughout and advice.
5/5
GoogleWould like to say a big thank you to James Jordan and the connells team for getting the purchase over the line it seemed like it was going on forever but I'm very happy that's it's all completed. Can't honestly say a bad word everything was explained in full and clear, always happy to answer any questions you have no matter how many. Would definitely recommend going with connells if you're searching for a property.
2/5
Google2 stars because the help i needed was not met in the slightest. No call backs as promised and not really bothered about customer service unless financially driven. Ita all about profit. Maybe someone could teach the staff about customer liaisons. That needs A LOT of improvement. Such a shame as they used to be so helpful. Long gone are the times where loyalty meant anything!
Agent replied · 22 October 2024
Thank you for taking the time to leave this feedback, we take all comments seriously and this has been passed on to the Regional Manager to discuss with the branch to see how they can improve for the future. If you would like to go through this in more detail at all, please do email me at complianceresidential@connells.co.uk Kind regards, Lucy, Customer Relations.
5/5
GoogleCan't speak more highly of Mark and his team. On their advice we pitched our house very keenly to gain interest and then on gaining 2 interested parties got £8k above price and agreed sale. The team really proved their worth in seeing a difficult sell through to completion. There were many frustrating moments faced by Mark due to intransigent and negative solicitors within the chain not doing their jobs diligently. His enthusiasm and experienced communication skills kept the solicitors from giving up completely when faced with a mortgage offer within the chain that was days from expiring so causing a chain collapse. On the very last possible selling day, largely because of Mark, we were able to get all solicitors involved to expedite their work processes to exchange and complete within 3 hours....success!! This shows that estate agents really do earn their money and that Rightmove helping agents to find a buyer is just a very small part of the process and the value involved. Most agents can get people to make offers but getting things to completion is the real skill. A very big thank you to Mark and his enthusiastic team. Very happy indeed to pay the competitive commission rates at Connells!
2/5
Google2 stars because the help i needed was not met in the slightest. No call backs as promised and not really bothered about customer service unless financially driven. Ita all about profit. Maybe someone could teach the staff about customer liaisons. That needs A LOT of improvement. Such a shame as they used to be so helpful. Long gone are the times where loyalty meant anything!
Agent replied · 11 October 2026
Thank you for taking the time to leave this feedback, we take all comments seriously and this has been passed on to the Regional Manager to discuss with the branch to see how they can improve for the future. If you would like to go through this in more detail at all, please do email me at complianceresidential@connells.co.uk Kind regards, Lucy, Customer Relations.
5/5
GoogleOllie (Lettings) went above and beyond - great customer service !
Agent replied · 22 December 2025
Thank you for your kind words! Providing excellent customer service is one of our top priorities at Ollie Lettings. We're glad to hear that we exceeded your expectations. Best wishes, Lucy, Customer Feedback and Support Team
5/5
GoogleA friendly and reliable team who have helped us sell our house with ease. Our house was valued appropriately and fairly with sound advice given throughout the sales process. The photos were top notch! Attentive follow up after the sale was agreed and helped with keeping the chain updated with progress and put up with my constant phone calls to see how things were progressing. I would recommend Mark and his team at Connells Yeovil if you were thinking of selling your house.
5/5
GoogleFrom start to finish all the staff have been very helpful and professional. They have dealt with any matters arising and kept in touch to let us know what was happening. Thank you to everyone.
Agent replied · 23 May 2025
Thank you for leaving us your superb 5* review Vanessa. Thank you for your delightful comments. Best wishes, Lucy, Customer Relations.
1/5
TrustpilotLooks like I'm not the only one with a poor experience
I purchased a house via Connells in 2023, and it was not an experience I want to repeat. I was forced into visiting their in house mortgage advisor and told I would get a better chance of purchasing the house I was interested in if I used them.
5/5
GoogleCommunication excellent and Staff very friendly. Gabriel made first contact and was particularly helpful throughout the process.
Agent replied · 22 October 2024
Thanks for the wonderful 5* review! Best wishes, Lucy, Customer Relations.
5/5
GoogleWhat a breath of fresh air! Just rented out a property through Connells. Even in the current circumstances, they all pulled together to get things sorted, Cheryl was fantastic, nothing was too much trouble and Rachel at the Bristol office did viewings etc. Had been using another agent previously and was really fed up with not being able to speak to the same person when I called etc. Thankyou All!PositiveResponsiveness, Professionalism
5/5
GoogleShannon Garnett made the process of applying for a mortgage easy seamless and more importantly fun and exciting. We will always return to her for advice. Anyone looking for a hassle and worry free experience look no further - you've found her. Thank you so much Shannon.
1/5
TrustpilotUseless
Useless. Don’t want to help or speak to you unless it is regarding you paying rent.
5/5
GoogleWe used Shannon, the Mortgage advisor, based in Connells. She was so helpful and friendly, really made a massive life change and commitment so easy. We're first time buyers and so had alot of questions, she was patient and answered every one so that we could understand perfectly. Would really recommend Shannon, such a lovely person aswell! 😊
1/5
TrustpilotReported damp couple of times and a…
Reported damp couple of times and a year later still nothing, when trying to speak to people it's impossible to get a reply from them. I tried to leave my tenancy and couldn't get a reply from them. Wouldn't suggest going with them
5/5
GoogleDuring my nightmare house purchase the only bright spot was the sellers estate agents, James Jordan and the team at the Yeovil branch of Connells Estate Agents. He was always available and communicated in a clear and timely manner. If only the rest of the peple involved in the purchase had acted with such professionalism the whole thing would have progressed much smoother. Thanks James
1/5
TrustpilotAVOID AT ALL COSTS
I am currently renting a property in Derby city centre managed by Connells/Burchell Edwards, and my experience has been extremely disappointing and, more recently, unacceptable.
5/5
TrustpilotThe surveyor was punctual amicable and…
The surveyor was punctual amicable and friendly.
1/5
TrustpilotThe estate agent is so pushy and…
The estate agent is so pushy and insistent on me talking to their in house mortgage advisor. This would have been fine if it was just offered as an option to consider, but instead the whole thing felt really pushy.
1/5
TrustpilotZero star not available
Zero star not available. As a landlord they always blamed other people, never took accountability. Complaints process only active on socials but details on their “investigation” never posted and hidden
1/5
TrustpilotI had to take some time to calm down…
I had to take some time to calm down before writing this review.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
