Trusted Agent profile · Somerset
★★★★★
363 reviews across 2 platforms
1-3 Princes Street, Yeovil, BA20 1EW, Somerset, BA20 1EW
Connells's office in Somerset, at 1-3 Princes Street, is rated 3.5 out of 5 across 363 reviews on two platforms, including 219 Google reviews rated 4.4.
Every review we hold for the Somerset office, from every platform, shown as written. First names only.
5/5
GoogleThe whole team is very helpful and friendly. They helped us go through the home selling process without unnecessary stress. I can highly recommend Connels Estate Agents, especially James who is professional, punctual and respectful. We would like to say- THANK YOU Connels.
Thank you so much for taking the time to leave your comments and 5* review! These are very much appreciated by the local team. Kind regards, Scott @ Customer Care
5/5
GoogleOliver McHarrie from Connells Yeovil went the extra mile help me view properties at convenient times & helped find suitable property very quickly! Thank you Ollie & team :))
Thank you Kat for taking the time to share your experience and for your wonderful 5* review! Kind regards, Lucy, Customer Relations.
5/5
GoogleMany thanks to Ollie for his outstanding support and professionalism in assisting me with my property search and the necessary moving in paperwork. First class!
Hello F Howse, Thank you so much for your 5* review! We're thrilled to hear that Ollie provided outstanding support and professionalism during your property search and moving process. Best regards, Lucy, Customer Relations Team
1/5
TrustpilotConnells warndon villages worcester
Connells warndon villages worcester, all over you to sell, we sold and our buyers buyer pulled out, no one told us, lost our onward purchase (which i found out through another estate agent) resold which we were only aware of when my buyer turned up to tell us as we needed to find a house! re brought and throughout the whole experience did not hear off them once! My buyers estate agent did all the chasing (Hills worcester-amazing)
5/5
GoogleJames and his team have been a great support, responsive and quick, always able to get us answers we were struggling for and have ensured us a great start in our first home. It has been a pleasure working with James and have stated to him we would prefer to work with him in the future should we begin looking againPositiveResponsiveness, Quality, Professionalism
Hello, thank you so much for taking the time to provide our Connells team with a 5-star review. We are so happy to hear James and the rest of the team helped you every step of the way with great service. If you ever require anything else from our team, we will be more than happy to help.
5/5
TrustpilotJames Edmondson from Connell attended…
James Edmondson from Connell attended my home to provide a mortgage valuation survey. James explained to process in detail and was very friendly and really put me at ease. He made sure i understood everything and answered any questions i had.Nothing seemed too much trouble and he made sure the process ran very smoothly.thankyou for a great experience.
5/5
GoogleReally good experience with Connells. James was really helpful and always goes the extra mile to ensure all goes smoothly. His team are totally professional and always really helpful. Many thanks to James, Dom, Ernie and April you are all brilliant.
Thank you for the fantastic 5* review and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.
1/5
TrustpilotAwful to deal with
We were asked to quote them for some windows in the NG2 area of Nottingham, we agreed a price, I informed them that we needed a contract signing and a deposit paying, I was asked to send the paperwork to a totally different email address, it was a maintenance companies email, we then received a call from a finance company asking if they could buy the windows directly from our suppliers, this immediately rang alarm bells, so I informed them that we would no longer carry on with the work, we then received a 1-star review on here, awful to deal with, phone calls to my mobile at 9pm, constantly messaging on whattsapp, I genuinely believe that we have had a lucky escape.
1/5
Trustpilotterrible estate not answering phone…
terrible estate not answering phone calls i was ringing the office in kings wood the lady on the phone slam the phone on me if you selling a house you are wasting your time with these people
5/5
GoogleGreat service - friendly and very knowledgable and supportive - Ten out of Ten for the lovely Tilly in the Yeovil branch
Thank you for taking the time to share your positive experience with Tilly at our Yeovil branch! We strive to provide exceptional service and it sounds like Tilly went above and beyond. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleI had a lot of dealings with the Yeovil branch manager James. He was professional, proactive and generally incredibly helpful with my situation. I always felt like James had time to speak to me. I would recommend 👌 …
Thank you for your kind words about our manager James! We take great pride in providing professional and proactive service to our customers. It's great to hear that James was able to meet your needs and make you feel heard. We appreciate your recommendation! Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleGood service for letting property and after service. Good staff especially Oliver ( Lettings Negotiator). He helped as for everything on time.
Thank you for your thoughtful 5* review Robin! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
5/5
GoogleMy property sold within 6 days of being on the market, couldn’t have asked for better communication and service from Tilly.
Thank you for your wonderful review! We are thrilled to hear that your property sold quickly and that our team provided exceptional communication and service. We strive to exceed our clients' expectations and we are glad we could do that for you. Kind regards, Lucy, Customer Feedback and Support Team.
1/5
TrustpilotMortgage Advice Service, Extremely Disappointedg this review out of sheer…
I am writing this review out of sheer frustration with the service I received from Connells during my recent remortgage process. This was my first ever remortgage, and from the very first call I made it clear to the advisor that I had no prior experience and needed clear guidance, step by step. He assured me he would explain everything properly but unfortunately, that never happened.
5/5
TrustpilotHad a survey conducted from James…
Had a survey conducted from James Edmundson. I mean, what can I say... he was quick, efficient and friendly. It was immaculately clear that he knows his trade and knows full well what hes doing. Knows the area impeccably and promised a quick turnaround on delivery. Connells... youve got a keeper.
5/5
GoogleGabriel was very helpful and informative right from the start. From showing us around the property that we made an offer on to evaluating our property. In two weeks, we have sold our property, subject to contract, and have brought, subject to contract, the property he showed us. Also, Shannon, the mortgage advisor, and James, the manager, alongside the rest of the team, are friendly and always willing to help.
1/5
TrustpilotVery poor experience with Connells
Very poor experience with Connells. I was quoted a clear fee to find new tenants which was supposed to include references, Right to Rent checks and the tenancy agreement. Instead, I received a statement with lots of extra and duplicated charges.
1/5
TrustpilotConnells is a terrible agency that you should not work with
Connells is a terrible agency that only cares about you until the contract is signed. After being exemplary tenants for over 2 years, we have received zero support or flexibility. Despite the standard practice in the UK, they refused any 'rolling contract' options, forcing us into rigid fixed terms.
5/5
GoogleConnells Yeovil we’re amazing from start to finish. This was our first time buying a house and had absolutely no clue on what to do. All the staff were very polite and helpful but a special thanks to James who was amazing all the way through. I didn’t hesitate to ask any question even if I thought It was stupid asking it because James was a very easy bloke to get on with and talk too. Will definitely be recommending family and friends to go through Connells! Many Thanks again!!PositiveResponsiveness, Quality, Professionalism
5/5
GoogleAmazing, friendly staff, going above and beyond. James was really helpful throughout the whole journey. He is truly a star and a great advantage to Connells at Yeovil. Mahaela helped us with our mortgage to start with and she was also super friendly and helpful at all times. When James had couple of days off, Mark took over immediately and was chasing solicitors for us and contacting us on behalf of Connells. Everybody we talked to (some of them I can't remember names of unfortunately) was very cooperative and tried to help us in any way possible. If somebody was not available to talk to, we would always receive a call back within couple of hours! Great team at Yeovil, massive thank you to everyone involved in helping us getting our first house! Best customer service I have experienced in a long time! THANK YOU! 😉PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleWe've been looking for our first house for 2 and a half years, and poor Connells have had to deal with countless annoying phone calls from us regarding properties, for that entire time! Yesterday our offer was accepted! They have been the most supportive team from the beginning and i don't know what we would have done without them. James has approached every call and every meeting with passion, honesty, enthusiasm and good humour and he's found us our forever home! We've also worked with Mark and now Shannon too. You are all incredible and no amount of words can ever tell you how much this means to us. Thank you!PositiveResponsiveness, Quality, Professionalism, Value
4/5
GoogleThe sales team were really great during the sale of our property. It's was not a straight forward sale, but the team were understanding and supported us well. My personal thanks to the sales team!
Hello Andy, Thank you for your kind words and for sharing your experience with our sales team. We're delighted to hear that they were able to support you through the complexities of your property sale. Your feedback is greatly appreciated. Best regards, Lucy, Customer Relations Team
5/5
GoogleOllie was great in helping us find a place of our own. Very helpful & patient 😊 …
Thanks Josh for your wonderful 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleI purchased my first house through Connells and really happy with the service they provided and they were always available for all my queries.
Thank you so much for choosing Connells to help you purchase your first home! We are thrilled to hear that you were happy with our service and that we were able to address all of your queries. We take great pride in providing exceptional service to our clients. Kind regards, Lucy Mawer, Customer Feedback and Support Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Connells's Somerset office has 363 reviews across two platforms: 219 on Google, 144 on Trustpilot (across the whole business).
Connells Yeovil is rated 3.5 out of 5 across all 363 reviews, and 4.4 out of 5 on Google from 219 reviews.
Connells Yeovil, 1-3 Princes Street, Yeovil, BA20 1EW, Somerset, BA20 1EW.
