Trusted Agent profile
★★★★★
363 reviews across 2 platforms
1-3 Princes Street, Yeovil, BA20 1EW, Somerset BA20 1EW
Connells's Somerset office at 1-3 Princes Street is rated 3.5 out of 5 across 363 reviews on two platforms, including 219 Google reviews rated 4.4. The 144 Trustpilot count is for the whole business. Checked 9 October 2026.
Every review we hold for the Somerset office, from every platform, shown as written. First names only.
5/5
GoogleOlly was good and understood our situation and managed to find us a house very quickly.
"We are thrilled to hear that Olly provided excellent service and was able to find you a house quickly. Our team is dedicated to understanding our customers' needs and delivering top-notch results. Best wishes, Lucy, Customer Feedback and Support Team
1/5
GoogleThe market is in the doldrums. I'm a cash buyer trying to make a 2nd viewing appointment on a property for 5 days time. It seems it is too much trouble fir them. I spoke to someone over 24 hours ago. He hasn't come back to me. I've phoned 4 times; all gone to Voicemail. I've left 2 messages; nothing. From a buyer's perspective, I rate them as utterly useless
Hello, I am sorry if you were not happy in your experience with us. If you wish to share any further comments about your experience, please do email me at EAComplaints@Connellsgroup.co.uk Kind regards, Lucy, Customer Feedback and Support Team.
5/5
TrustpilotAll the staff were lovely and went…
All the staff were lovely and went above and beyond. So nice and so efficient and persistent. Big shout out to Lesley and Lauren. You ladies are the best and thank you so much.
1/5
TrustpilotStay away - they are more interested in selling themselves than your house.
I contacted a branch of Connells in January with a view to choosing them as agents to sell my recently deceased sister's house. I felt in my meeting with them the agent made too big a deal about their success as large national company and their innovative sales methods and chose not use them and gave feedback to the agent. A few weeks later once the house was advertised by a rival local agency I was phoned by Connells trying to interest me in buying a house. I feel this was totally inappropriate use of my contact details. Rather than a giving a direct apology the young man (he sounded young) gave me a similiar spiel about the wonders of Connells I heard before. My advice is stay away from the corporate monolith that is more interested in selling itself than selling your house.
5/5
TrustpilotAbsolutely positive experience
Absolutely positive experience. Please don't listen if someone says different it is marketing. I've been almost 7 months with this agency and I have only super positive experience. Sam, Ateja and a gentleman i forgot his name( i hope he forgives me ) super helpful, went above and beyond even out of working hours, on short notices honestly just can't find anything i could of complain. Absolutely awesome experience and would definitely recommend 👌 👍
5/5
GoogleI would like to personally thank Miss Maisy Mudge for her outstanding work of late. A true asset to Connells.
Thank you for leaving us your superb 5* review. Thank you for your delightful comments. Best wishes, Lucy, Customer Feedback and Support Team.
1/5
TrustpilotAppalling service
Made an appointment to view a property. For 3 days in a row they sent me a reminder to attend the viewing. I arrived & waited in the bitterly cold weather for someone to arrive. On phoning the company I was told someone would be with me in minutes. After a further 10 minutes I phoned for a taxi to collect me. The agent did eventually arrive but I told her that I no longer wished to view the property. I thought I would've received an apology from the branch manager but no such luck. Avoid the company.
1/5
TrustpilotGDPR breach and passive aggressive emails - AVOID CONNELLS AT AL COSTS
I am receiving passive aggressive emails from Connells 5 years after they made my house purchase 10x harder than it needed to be despite being told my information had been removed from their databases in line with GDPR regulations- clearly they cannot even manage that. As a first time buyer I was given a terrible deal as I unfortunately did not know any better- if you are a first time buyer, or really any buyer, AVOID CONNELLS.
2/5
TrustpilotLike all estate agents
Like all estate agents, they are vague and not capable of providing buyers with the required information. Basically estate agents book in a handful of viewings, act as a path through to portals like Rightmove and that’s it. The house sells itself, not the agent. They just collect commission for hardly any work.
2/5
GooglePretty poor all round. Took the time to register my details with them and explain my requirements. I am an investor so im always in a good position as a buyer. However, they never inform me of new properties coming on to the market. Also, I arranged a viewing on a property and the agent never turned up!! As an investor, I visit most of the agents in Yeovil but have to say, I wouldn't recommend Connelly's on my experience with them.
Hello, thank you for taking the time to leave a review of your experience with us. We are very sorry to hear that there have been issues throughout and that the communication from the branch was poor. We take all of the feedback that we receive very seriously and will relay your views over to the branch for them to be aware of and assess in the future. Thank you again for your feedback. Best Regards.
1/5
TrustpilotVery disappointing experience with…
Very disappointing experience with Connells. The staff were unprofessional and completely unhelpful whenever problems came up. Instead of trying to resolve issues, they avoided contact and ignored messages for weeks. I had to fight for over 10 weeks just to get my deposit back, which caused unnecessary stress and frustration. Communication was terrible throughout the whole process. I would not recommend this agency to anyone.
5/5
GoogleVery pleased with the service provided by James and his team during a protracted sales process. Always helpful, responsive and professional and great at communicating with us (sellers).
Thank you for your kind words about our team! We are thrilled to hear that you were pleased with our service during your sales process. Our goal is to always be helpful, responsive, and professional while keeping our clients informed every … More
5/5
TrustpilotRecent valuation
I recently had a valuation carried out by Steve Mather, from previous experience I wasent full of confidence with Connells however Steve did a superb job , he hit the nail on the head with the valuation and the rent figures and it was exactly what was put forward, I wish more surveyors where like Steve. I hope he gets this feedback and I hope I get him again on future projects. 10/10
1/5
TrustpilotThis is the worse most unprofessional…
This is the worse most unprofessional low class company I’ve had the misfortune to deal with in 50 years. They will do absolutely anything to wriggle and negate any responsibility when things go wrong, which they will I assure you.. do yourself a favour and steer well clear . They don’t deserve one star, the higher up the chain you go the more incompetent it gets. Awful, terrible service. I spoke to the police about the incident and the Seargent said “ oh they’re terrible , we’ve had problems.”
5/5
GoogleWe recently purchased our first home, with great assistance from Helen Bradley. She was very helpful and reassuring throughout the process, and she made sure all our questions were answered. We are very grateful and we thank her for everything. Without her we would have many difficulties. She is a star!
Thank you for your kind words! We are so glad that Helen was able to provide you with excellent assistance during your home purchase. We truly appreciate your business and we will make sure to pass along your appreciation to Helen. She truly is a star! Congratulations on your new home. Kind regards, Lucy, Customer Feedback and Support Team
5/5
TrustpilotNicola and Mihai were both very helpful…
Nicola and Mihai were both very helpful and supportive during the process of renting a flat. They were able to coordinate matters from start to finish, and I would recommend both of them.
5/5
GoogleHelen has always been at the end of the phone/email for any modifications or queries that we’ve had about mortgages and financial help. The whole branch have been friendly, approachable and supportive with making decisions about the sale of the house.
Thank you for the amazing review, Helen! We're thrilled to have been able to assist with your mortgage and financial needs. Our team strives to provide exceptional service and we're so happy to hear it made a positive impact on your home sale. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleWe cannot thank Connells enough, especially Cheryl and Loi. We were in quite a rush to get into a new property and Cheryl went above and beyond to ensure we had the keys by the end of the week, we applied for the property on Monday and were moving in by friday. Cheryl and Loi were both very helpful and made the whole process stress free. Always available on the phone and even after moving in were more than happy to help with any concerns we we had.
Thanks for the 5-stars for our Connells Yeovil team and especially for the support Cheryl and Loi gave.
5/5
GoogleI had to write to say a big thank you to James Jordan of Connells in Yeovil for getting a very stressful sale across the line. It was a drawn out transaction of the sale of an investment property with an overseas buyer but James was so on the ball daily. I deal with lots of agents as an investor and I can say he’s very hard working , diligent and at all times professional even when I was ringing him so many times! It wasn’t an expensive property but I have no doubt it didn’t matter to Janes, he just wanted to provide a 5* service and he achieved that goal. Highly recommend
Connells, Yeovil office thanks you for your 5-star review and for acknowledging the support by James to deliver an excellent service to you during your investment property transaction. We hope to see you again.
5/5
GoogleI am using Connells for the sale of my property. From the initial meeting and going on the market through to the stage we are at at the moment the whole process has been smooth. There is always somebody at the end of the phone to answer any questions, when visiting the branch all the staff are helpful, friendly and polite. Martyn assisted us with our mortgage and gave the best advice whilst explaining and clarifying anything we were unsure about. I would 100% recommend Connells in Yeovil they are friendly, helpful, efficient, everything you need in what could be a stressful situation. Thank you for all your help :)
Thank you so much for taking the time to leave the Connells Yeovil branch such a lovely review. We're delighted to hear that our team provided a five-star service!
5/5
GoogleWhen it came to renting a property from Connells my experience was positive. Ollie was friendly, helpful, and clearly knowledgeable about the property he showed us around. Thanks for getting us the property we had our heart set on :)
Many thanks for the great 5* review and your kind words. Best wishes, Lucy, Customer Relations.
4/5
GoogleThe estate agents were great, always very helpful and friendly. Would highly recommend. James was the one who helped me find my flat. He was really good, always answered his emails promptly and was very patient. Do not however use their solicitors, they were terrible, very slow and rude, not helpful at all. Also, more expensive than they originally quoted, and more expensive than local solicitors.
Hi there, thank you so much for a lovely review, we are thrilled that you were happy with our service.
5/5
GoogleWe had an excellent experience with Connells Yeovil and would highly recommend them as a company. I love the fact that James was our point of contact who works alongside Martyn White and found him to be extremely helpful and informative.He has been available to speak to even out of office hours able to contact him direct to arrange a second and even a third viewing without any hassle and with an almost immediate response , which takes much of the frustrations out of trying to reach people. Thank you for finally getting the keys from our dream home !
Hello, thank you so much for taking your time to review our Connells team. If there are ever any further services of ours you require then please don't hesitate to give us a call or pop into our branch.
5/5
GoogleGreat experience using connells to secure a rental property, Ollie was very helpful and efficient and managed to secure a place for me within around a week which made everything pretty stress free.
Thank you for your excellent 5* review and kind words of our dedicated team Abby. Kind regards, Lucy, Customer Relations.
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Connells's Somerset office has 363 reviews across two platforms: 219 on Google, 144 on Trustpilot (across the whole business). Reviews may appear on more than one platform. Checked 9 October 2026.
Connells Yeovil is rated 3.5 out of 5 across all 363 reviews, and 4.4 out of 5 on Google from 219 reviews, checked 9 October 2026.
Connells Yeovil, 1-3 Princes Street, Yeovil, BA20 1EW, Somerset BA20 1EW.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.