Trusted Agent profile · Somerset
★★★★★
363 reviews across 2 platforms
1-3 Princes Street, Yeovil, BA20 1EW, Somerset, BA20 1EW
Connells's office in Somerset, at 1-3 Princes Street, is rated 3.5 out of 5 across 363 reviews on two platforms, including 219 Google reviews rated 4.4.
Every review we hold for the Somerset office, from every platform, shown as written. First names only.
1/5
TrustpilotThey have been holding my deposit since…
They have been holding my deposit since March with no reason at all. We spoke to the landlord personally and agreed an amount which we sent an email detailing and still they don’t want to process our deposit. The one star is for Naomi and Ben from the hitchin office everybody else is useless
5/5
GoogleConnells Yeovil team did an extra mile to sell my property. I am very satisfied with the service I received. James Jordan is very professional with a positive approach. Thank you for your effortlessly helping all the way through the sale completion. Definitely, I will recommend your services.
Hi SLA! It is wonderful to see your 5* Review and kind comments! Best wishes, Scott @ Customer Care.
1/5
TrustpilotMortgage advisor
I went to get a mortgage in principle. After discussing and giving all my intimation, I didn’t hear anything from the company. I kept sending emails, and phone calls to the office multiple times. Every time I was told that someone would get back to me but nobody never got back. Incredible how such a company can even exist with such employees.
5/5
GoogleHouse sale - On first meeting James he filled me with confidence and didn't let me down. He was professional and communicative and a brilliant negotiator on what turned out to be a much trickier sale than first thought. Thank you to James and all the team at Yeovil Connells.
Thank you for your terrific 5* review. Best wishes, Lucy, Customer Relations.
1/5
TrustpilotGhosting I believe has happened rental connells blaby office Leicestershire …
Ghosting I believe has happened rental property agent never replied back to me for ages then say not accepting my application affordability was there, taken all my time to gather all they needed and if this was a problem could have ask for a guarantor i have asked for all my documents to be removed and be deleted in my opinion appalling please be aware .
1/5
TrustpilotPoor service letting a property.
Just watched a investigation by panorama on connells estate agents which was very concerning, highlighting the company dishonesty. I went to connells in kingswood Bristol to let out a property. The letting agent seem to know what he was doing. Definitely had the talk but unfortunately did not have the walk. When he posted the property on rightmove website. The photographs of the property were horrendous!!! The photos were so blurry and poor they looked like a 10 year old had taken them. No video as promised. As soon as I seen them, I demand they be taken down before futher damage was done. I was assured this would corrected. When chasing them up the next day I discovered they had replaced the photographs with ones I had taken myself and doing up the property. They failed at the most basic and crucial part of advertising the property. I would advoid this company and also watch the tv investigation on connells. Advoid at all cost unless your happy to be taken for a ride.
5/5
TrustpilotKirsty from the accounts team from…
Kirsty from the accounts team from Connells, she really helped me from start to finish with my query, considering our urgent situation we’re currently dealing with - she made sure to do everything she could to help us out and went above and beyond for us. Really glad I spoke with her.
5/5
GoogleJames and Tilleta, Dom , Ollie and Rhannon amazing team to work with. Have helped me sell and Buy to let recently I have always used Connells and I think this team should be super proud of themselves. Constant feedback and many viewings on the property I was trying to sell.
Hello Catherine, Thank you so much for your wonderful 5* review! We're thrilled to hear that James, Tilleta, Dom, Ollie, and Rhannon provided you with such excellent service. Your continued trust in Connells means a lot to us, and we're delighted to have been part of your selling and buying journey. Best regards, Lucy, Customer Relations Team
5/5
GoogleI used Connells for my mortgage application and Mahaela was excellent. Very informative and helpful, happy to answer any question I had (and I had a few as a first time buyer). Thank you Mahaela!
Many thanks Emma for your stunning 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleFantastic service from Mahaela at Connells really helpful with getting our mortgage and answered any questions we had in no time at all Made everything nice and easy for us both Definitely recommend Thank you
Thank you Robert for your excellent 5* review and kind words of our dedicated team. It is great to see that you would recommend them. Kind regards, Lucy, Customer Relations.
1/5
TrustpilotBullied & Lied To!
Against my better judgement, I was persuaded to sell my house with Connells. It was the worst decision I made. One particular staff member was aggressive and bullied me throughout the whole time. They were only on the buyers side and did not help me at all. We were manipulated and lied to, and what is a stressful experience was made even more so by that staff members actions. I was on the point of a breakdown by the time we moved. I will never use Connells again, and would advise people to stay well clear.
5/5
GoogleVery big thank you Connels for all your effort and help with our case! Amazing team, helpful staff, always ready to help and go extra mile for their clients. Quick actions and response, one of the best customer care experience I ever had. Huge thanks to Shannon - she navigated us through everything making the process as smooth as possible, not only doing her job at best but also being an amazing person. And to James - thank you for all your help and support, pushing the solicitors, solving problems and finding other solutions when things were difficult. We think without you we wouldn't had a house now.
5/5
GoogleShannon worked as our mortgage advisor at Connells and was very efficient at keeping up with our ever changing needs with property/loan adjustments. She was on top of the quickly changing market and clearly kept up to date with economic affairs. When she was confronted with something she was unsure of, she had an arsenal of contacts and quickly came back with a response and solution. I would definitely recommend Shannon as a mortgage advisor and look forward to using her services in the future.
5/5
GoogleI write this review as a buyer and I concur wholeheartedly with the impressive list of glowing reviews and recommendations. I dealt with Ernie (hope I spelt that right!), Jordan and Shannon all of whom where exceptionally friendly, knowledgable and helpful. They answered any questions I had and I felt that they had done their vendor proud and I hope their vendor was just as pleased as I when the sale went through in a couple of months. A nice little touch is the 'home movers box', which had vouchers, essential little bits and bobs and some booze - a nice touch I thought. All in all, a great team at Connells Yeovil and I hope you all get the recognition and reward you all deserve. All the Best, Tom
1/5
TrustpilotConnells Falsified my Valuation Report!
Connells did valuation report on my house recently. It is a comedy of errors by this company. Firstly, they tried to falsify my report by adding that my property was in a flood area and had previously been flooded. All of which was proven to be incorrect and instead of altering the valuation report to suit this they refuse.
1/5
TrustpilotTime Wasters
I booked in to view at property with Connells on Saturday at 11am. I arrived 5-10 minutes early, after a long journey and waited for the agent to arrive. When no-one turned up, I called the office twice but there was no answer, so I left a message. I eventually had to give up waiting as I had viewings booked in with another agency.
5/5
GoogleJames Jordan of Connells was brilliant in every way with the sale of my house. Friendly, professional, supportive and patient. Nothing was too much trouble for the team. More than once James helped me with aspects that I found baffling or he simply just cracked on and did it for me.
Thank you so much for your kind words, it means the world to us that you had such a positive experience with our team. We strive to provide exceptional service and James is a true reflection of that. Best wishes, Lucy, Customer Feedback and Support Team.
1/5
TrustpilotWe are absolutely disgusted with the…
We are absolutely disgusted with the way this situation has been handled. We placed a deposit on a park home in good faith, fully expecting that we would be kept informed of any deadlines or time scales relating to the sale. The park manager had apparently relayed a time frame to the estate agent, yet this crucial information was never passed on to us.
5/5
TrustpilotJames was a great guy 100% professional and committed and friendly would defo recommend connells great employee deadication
James was a great guy 100
1/5
TrustpilotInitial sales pitch was promising
Initial sales pitch was promising, which lead us to believe that Connells would be competent and trustworthy. What lay ahead was Rude arrogant staff who lied too us , no apologies or recognition of responsibility and sarcasm on phone calls.
5/5
GoogleOliver helped us with finding a new home to rent, quickly and efficiently. Helpful every step of the way, and was in contact with us the whole time.
Thank you for taking the time to leave such a positive review, we truly appreciate it! Our team is dedicated to providing efficient and seamless experiences for our clients. We're glad to hear Oliver was able to assist you every step of the way and keep you updated throughout the process. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleIn the process of buying my first property through Connells and the staff have been supportive by helping me fill out documentation and friendly and keeping me updated. Well happy with Connells thank you James and Ernie 👍 …
Many thanks Samuel Westlake for the great 5* review and your kind words. Best wishes, Lucy, Customer Relations.
5/5
GoogleOllie helped us so much with finding our home - I honestly haven't ever had such speedy and efficient communication from an estate agent before. Connells have been great with our move in and tenancy - I'd definitely recommend.
Thank you for sharing your positive experience with Ollie and our team at Connells. We take pride in providing speedy and efficient communication, and we are thrilled that it made your home search and move-in process a great one. We truly appreciate your recommendation. Best wishes, Lucy, Customer Feedback and Support Team
5/5
GoogleConnells of Yeovil have been so amazing in every way. Going above and beyond to help sell my late mums home. There were so many complications involved which without mainly James and Becky Jane help I don’t think I would have coped at all. …
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Connells's Somerset office has 363 reviews across two platforms: 219 on Google, 144 on Trustpilot (across the whole business).
Connells Yeovil is rated 3.5 out of 5 across all 363 reviews, and 4.4 out of 5 on Google from 219 reviews.
Connells Yeovil, 1-3 Princes Street, Yeovil, BA20 1EW, Somerset, BA20 1EW.
