Connells Yeovil reviews

★★★★★ 5/5

Google

Connells were very quick to help us when we needed to move to a new rental property and had us looking at house candidates the very next day! Olli was such an amazing help and assisted us promptly and in a very friendly manner, 2 weeks and everything got sorted for us for moving! Fully recommend.

Myric · 11 April 2026

★★★★★ 5/5

Google

James at Connells was really great during a long purchase process. He always emailed with vital information when our solicitor didn't respond to us. The process of buying our house was extremely stressful but I feel like James and his team made things better at times when we were lost as to what was going on. Would definitely recommend this branch!

Ducky · 17 October 2025

★★★★★ 5/5

Google

Grateful thanks to especially James and Dominic they were superb throughout the hardship time and now I can boldly call myself a landlord. They acted professionally, motivator and good communication to the level of my understanding.

Edward · 17 March 2026

★★★★★ 5/5

Google

After being on the market with no success, I contacted Tilly to see if she could help. After a successful completion I can now express my upmost thanks to James, Tilly and the team. Their communication and help throughout the whole process was second to none and I could not recommend them highly enough. Nothing was too much hassle for them and when it came to the paperwork, they helped and made sure we had and did everything we needed. If you are thinking of buying or selling, look no further.

Lesley · 24 November 2024

★★★★★ 1/5

Trustpilot

Avoid at all cost

Avoid at all cost! Didn't put up a for sale sign, no proactive communication, try to get you to pay extra £500 commission as an 'incentive' for them to do their job of selling your house!!! Tried getting out of the contract early which was a continued "no", but funny that as soon as the Ombudsman was mentioned they dropped us like a stone. Once the property was off the market, after 12 weeks, I was then woken up very early one morning to find a man trying to put up a for sale sign...say no more!

Mrs · 27 October 2025

★★★★★ 1/5

Google

First time buyers beware. Here's my experience with Connells of Yeovil. Being first time buyers, my partner and I dealt with practically every estate agent on the highstreet. Connell were advertising a property that we were really interested in. We followed up our interest with 3 viewings booked within a week or so. First viewing, a trainee attended having come back off holiday, and had not seen the property nor could give any additional information. Second viewing, same situation, different young man. Third viewing, we were expecting the sales manager James to be present, so we could open up a serious conversation, to only end up with the same previous two situations. I was surprised that after each of our visits, the sales manager did not follow up with a phone call to discuss our thoughts and feelings. Despite this, and after some consideration, we decided that we would make a sensible offer to open up negotiations. The asking price on the property was clearly over valued for the area and general condition, but we made an offer that was fair and arguably still over the correct validation. Our offer was swifty rejected, with no further discussions or questions being put forward, with the exception of, "what is your maximum budget?". I found this wildly inappropriate and unprofessional, it appeared as if James was attempting to back us into a corner to bully us into digging deeper into our pockets. With no other discussions to take place, I tabled our offer and did not recieve any further communication. It makes me question whether our offer was ever formally handed over to the seller. Either way, between James and/or the seller, they were clearly attempting to capitalise on us as first time buyers. As a result, we counted our loses and moved on. Two weeks later we found a perfect home for our family and we're very pleased nothing else materialised with Connells. Ironically, the property that we made the offer on, soon had its asking price reduced below our original offer. It has now sold for potentially 15K less than what we offered. I will say, I did have a sit down with the branch mortgage consultant and she came across as highly efficient, proactive and professional. The sales team is clearly run by someone who has an enormous ego with children for colleagues. At the end of the day, extra commission for the branch has been lost, we were let down as keen prospect buyers and the vendor selling the property has also (probably unknowingly) been let down by the branch. Recommending this sales team to anyone would frankly be amoral.

Lee · 23 August 2024

★★★★★ 1/5

Trustpilot

I have had the misfortune to experience…

I have had the misfortune to experience Connells both as a buyer and through a valuation request. In buying a house the 'agent' forgot his keys, leaving us stranded several miles from public or local transport. He'd moved onto anotyer buyer. In them being passed on to them via zoopla in trying to value our home I received 8 telephone calls, and was signed up to numbered email 'services'. What an utter shambles.No manners, no accumen, no integrity. Avoid like the plague.

Samuel · 23 September 2026

★★★★★ 1/5

Trustpilot

Lazy and amateurish

Extremely poor, lazy and amateurish. It's hard to know where to start but I suppose we should have been wary when our initial documents arrived with my name spelt wrongly. When I queried this, I was told it didn't matter. Call me old fashioned but I like my name spelt correctly - especially on legal documents!? Emails were often full of mistakes and the branch manager even told me that the 'bass rate' had been cut, 3 hours before the announcement had been made - psychic apparently.

Alan · 26 August 2025

★★★★★ 1/5

Trustpilot

I have had the most terrible time with…

I have had the most terrible time with O’Connells. They forced me to use KeySafe, a company I found out later to be struck off by the FCA and not regulated. I am not internet savvy & found it stressful. Either that or I pay 12 months rent up front for my granddaughter. I capitulated & allowed a year’s scrutiny of my bank (twice for some reason). Six months bank statements, savings accounts, tax info, P60s, ISAs, passport, bills and more. I sent it all to them but they wanted specific documents, I did that too. They demanded it in Digital format & PDF files. I was exhausted, I told them I felt blackmailed & cohersed as I got regular Final Notice warnings that I wasn’t getting the info out quickly enough. They took umbrage & made me feel small, I apologised if I’d upset them and asked for help as my granddaughter was due to move in next week. Finally they accused me of lying that I didn’t know the internet & blocked me meaning my granddaughter will be homeless next week, I am devastated. I am only the guarantor and they treat me like this. They deny hearing any other complaint but mine, boasted O’Connels were best & biggest estate agent,

Diane · 23 August 2025

★★★★★ 5/5

Trustpilot

Alicia has been absolutely brilliant as…

Alicia has been absolutely brilliant as our mortgage advisor. From the very beginning, she kept us consistently informed and updated throughout the entire process, even though things are still ongoing, she has already gone above and beyond for us. Her communication has been incredibly smooth, clear, and easy, and she’s always been available to answer questions or offer reassurance when needed.

Samanta · 29 November 2025

★★★★★ 1/5

Trustpilot

An Estate agent that is not interested in selling houses!

I called them to arrange a viewing and was told they would ring me back when a salesman was back in the office so I waited in for the afternoon and they never rang back. I called the next day told them I had waited in and didnt get an apology and was just told everyone was in a meeting. The property is listed with another agent so I just called them and arranged a viewing with them instead. Now looking at reviews on here I feel I have dodged a bullet! I would be most unhappy as a seller if I thought my agent was letting potential buyers slip away like this, especailly on a property listed with multiple agents!

Mark · 23 July 2026

★★★★★ 4/5

Google

Thanks to James Jordan for pushing through what turned out to be a difficult purchase, always approachable and quick to respond to the many queries!!! Would definitely recommend Connells Yeovil if you are looking to buy! Thanks James!!

Sue · 8 September 2025

★★★★★ 5/5

Google

Connell Estate Agents Yeovil is the best estate agent in town! The staff is so friendly and professional - many thanks to James Jordan and team. I had an amazing experience when I bought my property. I highly recommend them to anyone looking to rent or buy or sell a home.

TJ · 8 April 2025

★★★★★ 1/5

Trustpilot

Terrible experience

Terrible experience. Lovely staff though. NO actual advice given. Didn't sell it but equally gave no advice about the little changes we could have made which would have helped us. The tenant left it in bad condition and we never visited the property. We relied on them to give us advice, they marketed it, conducted viewings but not once did they say - you should do x & y and this will help the sale. Persuaded us to use their auction option as 'in all the years of me working here, we've never not sold one at auction' - ours didn't sell and we had to pay £6k. We removed it, went on with another agent having done some work and then it sold straight away.

Sarah · 28 June 2026

★★★★★ 1/5

Trustpilot

I Am not happy with the service i…

I Am not happy with the service i received in connells kingsthorpe. The team were hard to communicate with and not pro active very arrogant and also at time very rude at times particularly the branch manager,My sale was delayed and eventually leading me to pull out because after 9 weeks after accepting an offer the buyer hadn’t even been ID verified.If you want to sell your house please avoid at all cost.

Christopher · 12 August 2026

★★★★★ 1/5

Trustpilot

Deposit Thieves

Connells managed a property which I rented for almost nine years. Whilst they were kind of adequate in managing the property and would respond reasonably quickly to any maintenance issues their behaviour when it came to return the deposit was appalling. They attempted to withold £895 of a total deposit of £1300. They claimed this was for cleaning and damage repair but I cleaned the property thoroughly before I left and nothing in the house was damaged. I raised a dispute about this with the Tenancy Deposit Scheme which was a bit of a pain to do and took quite a long time to be resolved but, ultimately, I received the full deposit back. Another friend of mine who rented through Connells had a very similar experience and didn't receive any of his deposit back. They're basically thieves and obviously view not returning the deposit as a means to make money. I would never rent anything through Connells again because of this and I'd advise people to be very, very wary because I suspect they try to do this with everyone.

R.J · 15 June 2026

★★★★★ 5/5

Google

Dominic Stephens from Connells in Yeovil Somerset has been so amazing throughout my dream house searching. With my humble heart I say thank you very much for your encouragement and outstanding service.

Austin · 17 September 2025

★★★★★ 5/5

Google

As a lifetime member I have always used this branch of Connells and have had a consistently good service. My most recent requirements were met with such a brilliant level of service I felt obliged to leave this review. I would like to personally recognise Shannon for her professional acumen, friendly customer service and her direct approach to ensuring things are complete and feedback is relayed to myself immediately. Really impressive, thank you!

Michael · 22 November 2025

★★★★★ 1/5

Trustpilot

The worst estate agent I have ever…

The worst estate agent I have ever used. If your looking to rent avoid them, once your in the property expect no help from them. If you have issues that require resolution with the property, they will not give you any assistance. We had several issues and everytime we wanted assistance nothing, they are always not reachable on phone or they never call back when they say they would.

Hamed · 11 August 2026

★★★★★ 5/5

Google

We purchased our current property through Connells and they were super helpful. We had a bit of a nightmare trying to get completion and exchange dates sorted in the chain, but James was absolutely fabulous and chased everyone and got it sorted for us! We sold our previous property through a different agent but would definitely sell with Connells in the future as they were super efficient and great at keeping in touch.

Philippa · 27 November 2023

★★★★★ 1/5

Trustpilot

They are not honest they always team…

They are not honest they always team with landlord to claim money from tenants unlawfully they need to be diligent in dealing with customer , and the staff are very horrible and disrespectful if you claim money from customer unlawfully you might be happy but ut a life stigma and scam i will never recommende any one to d business with Cornell on any account.

Ese · 25 August 2026

★★★★★ 1/5

Trustpilot

I rented a flat in front of Connells 2…

I rented a flat throughConnells 2 years ago.. After 2 years and 3 months I moved out.. I painted the whole flat, cleaned all the carpets with carpet cleaner, changed all the curtains and returned it.. I didn't do any damage.. I didn't even use a nail. But they didn't give me back even 1 penny of my deposit amount. I don't know what to do. It's been 3 years since I came to the UK. They are taking advantage of me.

Binson · 2 May 2026

★★★★★ 5/5

Trustpilot

I had great experience working with NEELAM SHARMA

I had such a great experience working with Neelam Sharma at Connells! From start to finish, she was friendly, professional, and always happy to help. Neelam made the whole mortgage process feel so much less stressful, she explained everything clearly, answered all my questions, and kept me updated every step of the way.

Mr · 27 October 2025

★★★★★ 1/5

Trustpilot

Unfortunately I had a terrible…

Unfortunately I had a terrible experience with Connels. I was first advised to auction my house for a speedy sale. Although I did want a quick sale, they did not explain the implications in terms of fees and selling price. When I called, no one one would answer or return the call. The onus was always on me to get feedback from viewings. I changed estate agent as Connels lost a sale - they told me they gave up trying to contact the potential buyer as they didn't get through to him after a couple of attempts and they just assumed if he was still interested he would be in touch. When I changes, someone who viewed the house called the new estate agent to enquire. Obviously, they were not able to have a second viewing but explained to the new estate agent that Connels did not answer any of their questions and did not show the house properly.

Sam · 24 April 2026