Allen & Harris Frome reviews in Somerset

★★★★★ 5/5

Google

Grace has always been thoroughly professional, responsive, encouraging and has been a sound source of advice. I also would like to commend Luke. When we were viewing the property, he was incredibly patient and kind with my very old and slow mother-in-law, above and beyond the call of duty, and despite us holding up his schedule. Always really friendly and professional. Rory has been a wise and cool head throughout what was a difficult process - he really saved the day for us on several occasions

Guy · 10 November 2020

★★★★★ 5/5

Google

Found everyone at Allen and Harris in Frome tobto warm, friendly and really helpful. Really felt like they get to know you and your individual circumstance. Special mention to Richard Repper mortgage advisor. We ended up buying a house through another agent but Richard really got us off the ground at the beginning and then supported us through the whole process. He gave really honest useful advice and although you do pay for the service, we did feel it was worth it. Would reccomend to a friend!PositiveResponsiveness, Quality, Professionalism

Jazzie · 10 November 2020

★★★★★ 5/5

Google

A very big thank you to those at Allen & Harris that dealt with the sale of our first house! Luke who we spoke with throughout the process was very friendly, professional and always explained everything in detail. Once our house sold, Rory was the one that kept me calm up until the minute we handed our keys over to them. There was never a query left unanswered, & the team were always very quick in coming back to me. We would not hesitate in recommending them to anyone! :)PositiveResponsiveness, Quality, Professionalism, Value

Jodie · 10 November 2020

★★★★★ 1/5

Trustpilot

Would give zero if I could

Would give zero if I could. We had lots of issues with the house and the estate agents just ghosted us. To this day, they still owe me money for the keys because they couldn't even manage to get keys cut right (never heard of checking?). I keep asking when it will be returned and Lewis just says "I will get back to you". Special shoutout to Lewis for being particularly useless on this matter and for maintenance issues overall. They left us with broken furniture for a whole year- they kept saying they would send someone to fix it but never did. The house had an awful mould problem- they sent someone over to give quotes to install extractor fan in bathroom but nothing came of that. They tried to milk money out of the deposit but we argued so they backed out (their claims had no merit). Would not recommend. They don't check that houses are suitable to live in, and they don't respond or care if there's an issue with the house. Not responsible, practical, or reliable.

Yasmin · 12 October 2020

★★★★★ 5/5

Google

Allen & Harris have been proactive, friendly and professional since I signed them on. After just over 2 weeks they had completed the paperwork, finished photography, launched the property and then found viewers leading to acceptance of an …

Paul · 18 April 2025

★★★★★ 5/5

Google

Everyone who assisted with my first time sale was very helpful, would recommend to friends and family. Would like to add to this as we needed to move again, I really cannot praise this estate agent enough, Grace has been absolutely amazing, everything has gone smoothly, she is direct and helpful, I do not think we could of achieved what we have without her and we are over the moon with our sale and move, thank you so much.

Linzy · 10 November 2020

★★★★★ 1/5

Trustpilot

I rang their rose hill branch to let…

I rang their rose hill branch to let them know a property they are managing has a sofa outside which is causing an eyesore and was put through to the manager. She spoke to me so rudely, refused to help and hung up on me.

Lydia · 5 January 2026

★★★★★ 1/5

Trustpilot

Shockingly bad company to rent from

Shockingly bad company to rent fromOne of the worst renting experiences we have ever had, doomed from the start to finish. Left us in unsafe conditions with mould, broken shower and flea ridden carpets with an overwhelming stench of dog despite telling us the property had been professionally cleaned.Eventually after numerous kick offs they brought in cleaners who agreed the state of the property was close to inhabitable. They noted the landlord had tried to use paint to cover the extent of the mould and that it was only likely to get worse.We had agreed prior to move in to bring our pet, however this was completely missed off our application by the team and subsequently caused another kick off from our landlord, trying to void our rental agreement and request our pet was re-homed due to their grave error. They claimed the building was a listed building and we ideally were wishing for the single glazed windows in the living room to be replaced due to how cold it gets during winter despite heating on. This was refused even though the bedroom and kitchen windows had been replaced and there was no record of the property being listed. Lastly as our tenancy agreement was coming to the end, we were surprised with the news that the flat didn’t have a Carbon Monoxide alarm despite passing the gas safety before move in, this means us living there was completely illegal due to having gas appliances but yet they continued to work with the same landlord and readvertise the property for rent.Overall there is a complete lack of care or interest for tenants at all and they seem to completely priortise getting money from landlords. They do not care for people in the slightest.

Jez · 11 December 2024

★★★★★ 1/5

Trustpilot

Rude and abrupt - Clarkston Branch

I have been waiting a month for a call back with more information. I found a couple times over the month and got told that I would be called back. I phoned today and the lady was rude and abrupt, saying they already phoned - which they did not. This whole experience has made us never want to use them.

David · 6 August 2025

★★★★★ 1/5

Trustpilot

This should be 0 stars

This should be 0 stars. Don’t rent from them, shameless money grabbers. They don’t know what they are doing, liars and that’s all they care is about money. They do not care about tenants unless it’s money. They don’t know what they are doing within their team as one person says one thing and another says another. They lie about coming to agreements and shift the goal posts after they take your money. You pay early to full contract, hand in keys and leave property, then they tell you that your still liable to pay all the bills and council tax even though your not in there. After the fact, They tell you that you didn’t follow early release protocol and yet when I tried to ask for early release at the earliest opportunity they said there is no such thing. They are shameless - stay away!

Michelle · 29 November 2024

★★★★★ 1/5

Trustpilot

If you’re renting my honest advice…

If you’re renting my honest advice would be to avoid this company like the plague!!! This company only have one focus within their little set up and that’s money money money. Happy to take their cut every month, but not happy to take responsibility or ownership when things go wrong. We’ve had nothing but stress and trouble with them since renting off them, the local office is run by kids who don’t seem to have any clue of their roles, probably only driven by commission and not customer service. AWFUL AWFUL COMPANY.

Jamie · 24 November 2024

★★★★★ 5/5

Google

I was lucky enough to deal with the exceptional Sophie Holwill throughout my house sale in Frome. I would highly recommend getting in touch with Sophie for her knowledgeable advice, hard work and continual communication all the way through to completion. She was determined to find us the perfect buyer for our home and did so in a thoughtful and considered manner. What a star she is!

Mia · 15 December 2023

★★★★★ 5/5

Google

Cannot fault the team at Allen and Harris Frome after renting from them, everything was on time, great correspondence throughout. and an easy experience. Thank You, Poppy , Konnor and Dev

Richard · 26 June 2025

★★★★★ 5/5

Google

I would like to say a massive thank you to the Frome Allen and Harris branch, with a special mention to Luke Chidgey; who has been most helpful and a credit to the team. His knowledge on the property and area was exceptional and was able to answer my questions and if not was able to source the information. Moving into the area has been a smooth process and stress free and this is down to the team. Once again, thank you. Georgie

Harriet · 11 November 2019

★★★★★ 5/5

Google

From the moment we were introduced to your senior negotiator, Gemma Crook, we have had a superb and professional service. Her manner in presenting the property we were interested in was excellent. She was welcoming and informative and managed to answer all our questions and got back to us very quickly with those that she had to ask the vendor about. All in all, we are delighted with your Estate Agent's approach, and have subsequently put in an offer for the property we viewed. From start to finish I would highly recommend your team and in particular Gemma Crook. Well done! We look forward to moving into our dream home in the near future. Diane Pellicci and James

Diane · 11 November 2019

★★★★★ 5/5

Google

I recently went on a number of viewings with Grace Crook at Allen and Harris Estate Agents in Frome. From the outset Grace was highly engaged and listened and assimilated our needs and was quick to find some excellent properties to view. In addition her engagement during the viewings was brilliant - she was very knowledgeable about the properties and came up with a number of creative ways to adapt the rooms and extend and improve on the layout and value. I was really appreciative for her proactiveness and she was very personable and helpful throughout the process. A really good ambassador for Allen and Harris.

Gabriel · 11 November 2019

★★★★★ 5/5

Google

The best service we've ever had since start looking for a new home, thanks to Keleigh Pitcher, our mortgage advisor from Allen & Harris in Frome. She guided us through the whole process of buying our first home, showing us our mortgage options with clarity and knowledge. Our case was quite complex, but even so she showed us that it was possible to get a good mortgage offer from the bank. And so it happened. Keleigh followed the whole process, guided us in the choice of insurance, helped negotiate, contacted real estate agents, chased our solicitor. She went beyond what was expected. And when we finally moved into our new home, she sent us a sweet welcome card. Excellent service!! I will definitely recommend her services to family and friends. Thank you Keleigh.

Marcela · 11 November 2019

★★★★★ 1/5

Trustpilot

Shady, sneaky, dishonest.

Hope to never have to deal with this company again. This company work only for their own self-interest and not for their clients. Purposefully deceitful in order to bump up offers and sabotage accepted offers that they aren't happy with. Avoid.

Tom · 23 January 2026

★★★★★ 5/5

Trustpilot

A superb service from the Roath branch…

A superb service from the Roath branch from start to finish.

J · 30 August 2026

★★★★★ 5/5

Google

I would like to take this opportunity to thank Grace for all her help in finding me my ideal next home. It is not easy moving to a completely new area and Grace has hugely facilitated my potential move from West Sussex to Somerset. I should also like to add that Grace was the only agent who suggested alternative properties to view when I made my initial enquiries. Once again, thank you Grace. Janet WallerPositiveResponsiveness, Professionalism

Janet · 10 November 2020

★★★★★ 1/5

Trustpilot

Dreadful service from Allen and Harris…

Dreadful service from Allen and Harris Stratton Branch and especially Steve Hudson. This branch used to be fantastic and I bought my house from them over 3 years ago but how things have changed. Luckily I had brilliant agents selling my property (Richard James) but have the misfortune of buying one through Steve at Allen and Harris in Stratton who is totally useless.He has lied, been uncommunicative and never even supplied me with the property details that I'm buying. Without any assistance from Steve, we're finally nearing completion and I've been trying, without success to contact Steve for the past 2 days but he's refusing to answer my emails or calls. This review is solely of the Stratton branch but I would suggest you re-think your agents if you're in this catchment area

Nicky · 10 January 2019

★★★★★ 1/5

Trustpilot

The adviser who was also the manager …

The adviser who was also the manager gave wrong information false expectations did not meet the agreed timeline for the sale of the property resulting additional cost to me as the seller . the manager /adviser did not return my calls I reported this poor service to head office and got no response . this is the second issue I have had with this company and would advise potential customer to steer clear of this. Good sale talk but no follow through Delays thrpough every part of the process

Evelyn · 17 October 2024

★★★★★ 1/5

Trustpilot

Had to give 1 star as giving none was…

Had to give 1 star as giving none was not an option. My daughter was a long term tenant (10 years plus) but was unexpectedly served 2 months notice to leave. Reason given was to replace the kitchen. This was a fabrication as the flat was then remarketed and let with nothing changed. The Allen and Harris bath branch who were the letting agent were unhelpful in finding alternative accommodation, devious and unprofessional in their conduct of business (lies, mixed messages, not responding) and finally delayed the return of the deposit. This was an appalling way to treat a long standing tenant of impeccable credentials. Please take heed and go elsewhere as the trauma and hassle of dealing with this agent is not worth the effort.

Richard · 17 October 2024

★★★★★ 5/5

Google

Kate Shipp continues to offer exceptional service in the letting of my properties. Her extensive knowledge of this business means I can totally trust her view of the rent levels appropriate, any repair work needing to be done, and most of all...her choice of tenants. Where I've had problems at properties she has been unfailingly supportive and has never shied from dealing with difficult situations. Thank you Kate and all at the Frome office - a very friendly and effective team.

Carol · 11 November 2018