Allen & Harris Frome reviews in Somerset

★★★★★ 5/5

Google

We've had a really positive experience of Allen and Harris as we've tried to find a retirement apartment for a relative. Konnor was sharp and quick on correspondence and getting information to us. He was kind and supportive of us and our relative and led us thoughtfully through the financial and identity checks. He was great to meet at the property too - well informed and found out other information that we had requested. It was an all round positive experience.

Andrew · 17 February 2026

★★★★★ 5/5

Google

We are very happy with the service provided by Rory Sloan and his great team at Allen & Harris in Frome. The sale of a probate property went through smoothly and we had an offer within a few days of the house going on the market. Rory was very helpful with all aspects of the sale, especially as executors lived 200 miles away and therefore needed on site help from Rory on various occasions. Top marks to Allen & Harris. Highly recommended.

J · 17 January 2026

★★★★★ 5/5

Google

Such a great team! Allen & Harris facilitated the letting of our new apartment and made every step of the process simple, quick, and stress-free. Dev carried out our viewing and was friendly, professional, and very knowledgeable about the property, answering all of our questions on the day. Konnor has been fantastic in handling all the paperwork and admin. He kept us updated at every stage, explained everything clearly, and was always approachable and friendly throughout. Overall, a really smooth experience from start to finish, would definitely recommend Allen & Harris to anyone looking to rent in the area!

Josh · 1 October 2025

★★★★★ 2/5

Google

When we finally decided to put our house on the market we were set on using another agent, however, Allen and Harris convinced us otherwise to use their services instead with the added bonus of having a house on the market that we liked with them (Would make things easier if we sold/bought through them at the same time). 5 months and numerous price drops later we didnt get so much as a nibble at an offer being made. Didnt help that it felt like we were the ones chasing up on viewing feedback more often than not and to make matters worse, when we exited the contract and went with the original agent as previously intended, we sold within 48hrs! The team were lovely, especially Carrie-Anne, however, the expectation vs performance overall was lacking!

Josh · 24 September 2025

★★★★★ 5/5

Google

I had such a positive experience with Allen and Harris. Konner and Renee were so helpful and have made the moving process so much less daunting and stressful. I had been struggling to find somewhere for a while but when I came to them they got the job done. Would 100% recommend them.

Charlotte · 11 April 2026

★★★★★ 1/5

Trustpilot

I went to Allan&Harris on Albany Road

I went to Allan&Harris on Albany Road, during my visit, Liam Tresilian made some racial comments to me that he clearly thought were humorous. He was laughing while delivering his inappropriate remarks, seemingly oblivious to the discomfort he caused. Instead of fostering a welcoming atmosphere, his comments only served to highlight the insensitivity that can sometimes be present in social interactions. This experience left me feeling deeply ashamed and very uncomfortable, as I couldn't help but question why such remarks were deemed acceptable in any context. It was disheartening to encounter such ignorance, especially in a setting where I expected to feel safe and respected. I believe that everyone deserves to be treated with dignity and kindness, and it was disappointing to witness such a lack of awareness regarding the impact of words.

David · 26 March 2026

★★★★★ 5/5

Google

Great service by Konnor! Konnor was very helpful,friendly and made everything go smoothly when going through the house process. Konnor always kept me up to date with everything and couldn’t have asked for a better agent! If anyone is looking for a property, Konnor is the man you’re looking for! Thank you for everything! 😊

Stacey · 10 December 2025

★★★★★ 1/5

Google

Awful. Zero respect for me as a tenant - repeatedly sent workmen who let themselves into my home without notice or permission, despite asking them repeatedly not to do this - it's against the law! They don't care. Insist on inspections every 3 months, taking photos of my personal possessions, even after 3 years of model tenancy. Hassled me on the phone, calling over and over, despite asking them to email or text only as I work in an NHS setting and can't answer. I don't know if they're all extremely dim, don't communicate with one another or have very poor practices. Either way, I'd avoid as a renter and a landlord if you can. EDIT: Yes I'm talking about the Allen & Harris team, not the landlord.

Janina · 4 April 2026

★★★★★ 1/5

Google

I recently had an extremely disappointing experience with Allen & Harris Frome, and I feel compelled to share my experience to caution others. Firstly, the communication was abysmal. I was not informed that the buyer had pulled out of the purchase, which caused unnecessary delays and complications. This crucial information was withheld, and it was only through my persistent inquiries that I found out about the buyer’s withdrawal. Allen and Harris simply stopped responding to any and all communication. Additionally, the photos taken of my property were of very poor quality with water marks and blown out colours. Professionalism was sorely lacking in this regard, and it felt as though minimal effort was put into presenting my property well. Moreover, the manager was unhelpful and displayed a lack of professionalism throughout the process. Any attempts to address my concerns were met with indifference and a dismissive attitude. It was evident that customer service and satisfaction were not priorities. Overall, my experience with Allen & Harris Frome was frustrating and disappointing. I would not recommend their services to anyone looking for a reliable and professional real estate agent. Avoid at all costs!

Paul · 12 July 2024

★★★★★ 1/5

Google

I wasn’t going to post this, but happened to see Rory Sloan the other day and it made sooooo angry, so I have to share, even though the final decision from the ombudsman was a year ago!, , , , - Do not trust Rory Sloan as far you could throw him! He is despicable! I’d used Allen & Harris twice before to try and sell my house, during Brexit, didn’t work and at the end of COVID, didn’t work again! I’d got to know him for a few years and thought I’d give him another go! I signed the contract, as I had before and he said he’d fill in the rest when he got back to the office! How stupid and trusting was I! He’d been charging 1% previously - when I got the bill when the house finally sold, he’d filled in 1.75% - what a rip off and cost me an extra £7.5K!! He claimed he’s not the cheapest nor would he want to be! Shame their business doesn’t match up to his claim!! I disputed the final bill and went to their compliance department, they found on behalf of their own business (No surprise!!), then I went to the housing ombudsman but they found for their member (they do get over £300k a year in fees from the group of which Allen & Harris are a part so why would they bite the hand that feeds them!) so they are all corrupt and I wouldn’t go near them again especially Rory Sloan who is an awful man…!

Nick · 13 May 2024

★★★★★ 4/5

Trustpilot

Had an excellent time moving in with…

Had an excellent time moving in with Allen and Harris. Aaron was particularly helpful with setting things up! A couple details could have been clearer but otherwise a fantastic experience.

Daniel · 27 August 2026

★★★★★ 1/5

Trustpilot

The worst letting agent ever

The worst letting agent ever. They cannot manage your property and are very rude and provide the worst customer service ever. Being with this letting agent has been a nightmare, instead of helping landlords the so called letting manager Tiffany was very rude and explains she’s not a mind reader. She would never answer calls, disregard emails and also accidentally replies to a chain of emails to her colleague but includes us to say how we are ridiculous. Tiffany is so unprofessional and the service provided was appalling. We will never be using this letting agent and recommend not to use unless you want your house to be destroyed and not to have any support from the lettings agent you put your trust in to manage and maintain your property and to have the most appalling service. Stay clear and actually get your moneys worth with another agent.

Fahima · 26 April 2025

★★★★★ 5/5

Google

I recently sold my house through Allen and Harris in Frome and I cannot say enough great things about the experience. Although highly stressful, that wasn’t anything to do with them, and they helped me every step of the way. I met Rory who was super calming and professional and he helped set everything up for us. Then I was in touch with Sophie and what a lovely hardworking machine she is!! Thank you Sophie and everyone for helping us sell our home and are very grateful to you all. We would recommend Allen and Harris definitely! Professional yet friendly - such a lovely team. Thank you so much for everything ⭐️⭐️

Marybeth · 10 November 2023

★★★★★ 5/5

Google

Very good experience with the lettings department. Konnor was very helpful throughout the process.

Joshua · 17 February 2026

★★★★★ 5/5

Google

A massive thank you to Carrianne for her continued support, advice and guidance throughout what became a terribly difficult situation buying our first house. It’s fair to say that without her input we wouldn’t be where we are today. Way above and beyond what was to be expected of anyone. I would thoroughly recommend.

Benjamin · 2 November 2024

★★★★★ 1/5

Trustpilot

Read the Contract!

I employed this company to sell a house. After 6 months and no sensible offers, I terminated their contract. A few months later, I sold the house through another agent, who were brilliant. However it turned out that the eventual buyers had seen the house originally several months before through Allen and Harris. The next thing I knew was their high powered solicitors demanding full payment of their selling fees, which according to their contract I have to pay indefinitely after they have sown anyone the house. This is criminal and they should be ashamed of themselves putting a clause like that in a legal contract. So beware, read all the small print. Don't use Allen and Harris as they are absolutely useless.

Ken · 23 April 2026

★★★★★ 5/5

Google

Can't thank the Allen and Harris team enough, specifically Sophie. She was the standout agent that helped us time and time again to try and find us something that suited our needs. She was always optimistic and positive with options to show us and gave us the sense she actually cared about finding us a new home. Thanks Sophie, sure you'll go far in this business.

Ashley · 10 November 2023

★★★★★ 1/5

Trustpilot

Poor, poor service

I recently asked for a Home Report to be e mailed, someone st their office decided to phone to arrange a viewing, they couldn’t get through because they dialed the wrong number. I explained I wanted to see the Home Report before arranging a viewing and adked, for the second time, van I have the Home Report, again this didn’t arrive, I gave it another go and still nothing happened.

Marie · 6 June 2026

★★★★★ 5/5

Google

Very professional, proactive and friendly service. Our house purchase was facilitated by Carrieanne. She was brilliant throughout the process and always available to deal and resolve any queries. A brilliant service all round. Thank you Carrieanne and the rest of the team from Hassan and Maleeha.

Hassan · 2 November 2024

★★★★★ 5/5

Google

After seeing Linda, the mortgage advisor today at Allen & Harris Frome, i felt completely looked after regarding my questions regarding a new mortgage. Linda is very knowledgeable, very nice and I would suggest a huge asset to Allen and Harris. 5 stars from me and I will use her from now on.

Jamie · 12 June 2024

★★★★★ 2/5

Trustpilot

Allen and Harris

Allen and Harris, WhitchurchJust put my parents house on the market with Allen and Harris and not impressed with communication at all. An Open House was arranged but on the day of the Open house no communication with either myself or my brother)who lives in the house) so I was a bit concerned. I rang the office and was told one of their colleagues should have got in touch with me to say it had been pushed back two weeks. I had not received a phone call or message of any kind. I was then told it was rearranged for two weeks later, again no communication and nothing materialised.Early days but already thinking of finding someone else to sell the house.

Jacqueline · 27 August 2024

★★★★★ 5/5

Google

Really helpful great service thank you Konnor

James · 10 December 2025

★★★★★ 1/5

Trustpilot

Unprofessional Service and Poor Communication - Avoid Allen & Harris Frome

I recently had an extremely disappointing experience with Allen & Harris Frome, and I feel compelled to share my experience to caution others.Firstly, the communication was abysmal. I was not informed that the buyer had pulled out of the purchase, which caused unnecessary delays and complications. This crucial information was withheld, and it was only through my persistent inquiries that I found out about the buyer’s withdrawal. Allen and Harris simply stopped responding to any and all communication.Additionally, the photos taken of my property were of very poor quality with water marks and blown out colours. Professionalism was sorely lacking in this regard, and it felt as though minimal effort was put into presenting my property well.Moreover, the manager was unhelpful and displayed a lack of professionalism throughout the process. Any attempts to address my concerns were met with indifference and a dismissive attitude. It was evident that customer service and satisfaction were not priorities.Overall, my experience with Allen & Harris Frome was frustrating and disappointing. I would not recommend their services to anyone looking for a reliable and professional real estate agent.Avoid at all costs!

Paul · 9 July 2024

★★★★★ 1/5

Trustpilot

60% 1-star reviews at the time of…

60% 1-star reviews at the time of writing, this should be the only red flag you need. Firstly, they mis-sold the tenancy, and assured certain facts that were conditional on my signing were true, that turned out not to be true. There is no way I would have signed the tenancy if they had not been misleading. When confronted, they made demands from me which were unreasonable, including ‘not to open the window’ of which there is only one in the apartment. Corey is especially corrupt, and the biggest scammer, stay clear as he will gaslight anyone and back track/say whatever he feels like to cover himself. Stay clear. Remember, 60% 1-star reviews. That is the majority of all reviews. Please don’t waste your time.

Anonymous · 6 July 2024