Every review we hold for the Somerset office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotExcellent Service from Yupy, Roath Branch
I’m incredibly pleased with the service I received from Yupy Sarwar at Allen & Harris Estate Agents for our recent home purchase. The home buying process can be daunting, but Yupy was fantastic every step of the way.From finding potential properties to helping me negotiate an ideal contract, Yupy was always available and communicated how each part of the whole process would move forward. He also understood the housing market in our search area, which allowed us to get an incredible deal that exceeded our expectations.Yupy answered all my questions with in-depth explanations, ensuring I fully understood what I was doing and why it was necessary, going the extra mile and assisting me with obtaining numerous specialist reports on the condition of the property and ensuring that when access was required for these inspections to take place the property was accessible, even at short notice.His knowledge and experience, combined with his patient approach, made this otherwise stressful event a smooth and successful process. I highly recommend him to anyone.
Al · 2 July 2024
★★★★★ 5/5
GoogleGreat experience! Had a few questions and Konnor was great! Answered all with great knowledge and was super helpful! 😊 …
Sasha · 1 July 2025
Agent replied · 26 July 2025
Thank you for leaving us your superb 5* review. Thank you for your delightful comments. Best wishes, Lucy, Customer Feedback and Support Team.
★★★★★ 2/5
GoogleWe had a positive start with Allen & Harris but it’s not remained that way. We've been trying to get our deposit back for over a month and they have STILL not returned in full and calls/emails being ignored. There has been no official documentation regarding this.
An unfortunate and stressful experience, would avoid using again
Sarah · 15 December 2023
Agent replied · 9 November 2024
Hello, please contact us via complianceresidential@sequencehome.co.uk with full details so that we can look into this concern further for you. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
TrustpilotDefinitely recommended
Definitely recommended! Tried PeterAlan first to sort my mortgage and after almost 9 months and wasted over £1000 I just gave up. Very disappointed! Thanks to Liam Tresilian at Allan&Harris Albany road who managed to sort my mortgage within a week. very pleased!
Halil · 8 September 2025
★★★★★ 5/5
GoogleWe have just moved into our first home and we cannot fault the service we were provided by Konnor! He kept us in the loop at all times and put our mind at ease with the endless question we asked (there was a lot mind) An absolute asset to the team, couldn’t fault Allen and Harris.
Lewis · 2 October 2025
Agent replied · 8 October 2025
Thank you for choosing Allen and Harris for your first home purchase! We absolutely love helping our customers and we are thrilled to hear that Konnor provided exceptional service. Our team is dedicated to keeping you informed and making the home buying process as stress-free as possible. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleLovely experience! Thank you so much to Poppy and Konnor for all their hard work! Can’t wait to move in!
Issy · 25 May 2025
Agent replied · 18 April 2026
We are thrilled to hear that you had a lovely experience with Poppy and Konnor! Thank you for choosing us and we can't wait to have you move in! 🎉 Kind regards, Lucy, Customer Relations. …
★★★★★ 5/5
GoogleCarrieanne was amazingly helpful and really caring, helping my purchase to proceed as swiftly as possible. Thank you for everything!
Victoria · 11 May 2025
Agent replied · 8 September 2025
Thank you for your kind words! We strive to provide exceptional customer service and are thrilled to hear about your positive experience with Carrieanne. We appreciate your business and look forward to assisting you again in the future. Kind regards, Lucy, Customer Relations.
★★★★★ 1/5
TrustpilotPoor communication
We previously used Allen and Harris to market our property and had a terrible experience. Today, we arranged to view a property marketed by them. I had reminder text messages confirming the viewing and when I arrived the owner said he accepted an offer 4 days ago and he was told Allen and Harris would inform anyone who had arranged to view - which they did not. Total waste of time and confirms my views.
RD · 16 January 2026
★★★★★ 5/5
GoogleRory has been amazing! 21 days on the market, with only 59 days from SSTC to Exchange of contracts! Highly recommended. Thank you Rory!
Amanda-Jayne · 19 March 2025
Agent replied · 18 April 2026
Thank you Amanda for your terrific 5* review and for your complimentary comments and recommendation. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleAllen and Harris were great, Konnor was especially helpful by answering all my questions swiftly and being super attentive with all my needs, will be returning for sure, thanks Konnor!
Ash · 8 November 2024
Agent replied · 22 November 2024
Thank you for leaving us your superb 5* review Ash. Thank you for your delightful comments. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleHuge thanks to Konnor Gulliver for all his help whilst I was looking for a rental property. Completely customer focused, polite and professional would definitely use Konnor again should I decide to rent in the Frome area. Thank you
Karen · 12 June 2024
Agent replied · 9 November 2024
Many thanks Karen for your outstanding recommendation and 5* review. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleA big thank you to all at Allen & Harris for all your support and help during our house buying journey. Sophie was a stand out star for us - she asked us questions that really made us think about what we were looking for, and made suggestions that opened our minds and possibilities. And even in the madness of the market, she was the only agent who would call and check in on us! Mortgage advisor Will was also brilliant.
Emma · 10 November 2023
★★★★★ 5/5
GoogleIn the past I have always been left feeling that Estate Agents were a real rip off waste of money, not so Allen and Harris in Frome - they have been worth every Penny. Throughout my sale they have gone the extra mile to ensure that everything was as stress free as possible. All of the staff have been incredibly helpful, Sophie has shown me the utmost care and attention she has been amazing, and I am also grateful to Cat and Rory for their help in navigating the sales process and communicating with my buyer to bring everything to a smooth completion. I would happily recommend Allen and Harris in Frome to anyone looking to put their house on the market in the area.
Kate · 10 November 2023
★★★★★ 5/5
TrustpilotWe used Allan and Harris’ mortgage…
We used Allan and Harris’ mortgage advisor service. The lovely Alanna Docherty helped us with honestly everything for buying our new house. She was amazing we could not fault her. She really went above and beyond and as for many people, all the things that come with buying the house can be very confusing but Alana explained everything so well and just made the whole process stress free to be honest. She always answered any messages or query’s quick and was always so friendly and polite. Her knowledge is great as well. We are so happy with the service provided and cannot recommend Alana enough. If you are looking for a mortgage advisor she is the one, we will be using her again for future housing things. Thanks so so much again Alana 😊
Yaz · 31 October 2023
★★★★★ 2/5
TrustpilotIncompetent.They assured me it was a good tenant
They assured me it was a good tenant. When I received the referencing it turned out she wasn't earning enough to pay the rent, had lied about her job and salary, had seven addresses in eight years. I only learned this three days before she was supposed to move in. I stopped the deal and decided to sell. Allen and Harris still want their fee. The demand is £300 more than on the contract. Total incompetence.
Jean · 5 November 2025
★★★★★ 5/5
TrustpilotI just want to thank Dylan for getting…
I just want to thank Dylan for getting my house he has been amazing to me and all my family. Wouldn’t have this house if was not for Dylan. Thank you so much Dylan. You are such a lovely gentleman thanks for everything . Many thanks Jessica and family
RUBEN · 20 March 2025
★★★★★ 1/5
TrustpilotSo poor experience with them!
So poor experience with them. Before peyment was taken, the Sequence Brooker was ringing every day. After payment made, totally change atitute. Lack of communication, no reply, ignoring, waiting forever. Because not receiving support from broker I made bad mistake pull out from property I was hoping to buy. Always been worrying when problem because this broker is not with you when really need.They change big amount of money for lifetime service. But no service after payment.
Marcin · 12 October 2023
★★★★★ 5/5
GoogleI have used the Frome office for my rental property for many years and have always found the service to be extremely good, Konnor is efficient, calm and friendly.
Hannah · 11 August 2024
Agent replied · 9 November 2024
Thank you for your 5* review Hannah. We pride ourselves on exceptional service and are pleased that your experience has been a great one. We look forward to sharing your review with the team! Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleWe have had a great experience dealing with Carrieanne at Allen and Harris , she showed us around the property we are purchasing twice, she was very knowledgeable about the property and had a nice relaxed approach to the viewing which is exactly what we like, We had our 3 children with us who she was great with. Carrieanne has done a fantastic job at negotiating with the vendors and ourselves in a speedy manner. Overall a fantastic job thank you.
Jim · 12 June 2024
Agent replied · 9 November 2024
Hi Jim, thank you for sharing your positive experience with Carrieanne at Allen and Harris Estate Agents Frome. We are delighted to hear that she provided knowledgeable and relaxed viewings, and successfully negotiated on your behalf. We appreciate your kind words and look forward to assisting you further. Kind regards, Lucy, Customer Relations
★★★★★ 5/5
GoogleAbsolutely great estate agents with a service that in my opinion puts the rest to shame. Highly recommend them to anyone. Shout out to Konnor for finding us a gem of a place to rent. Thank you all at Allen and Harris
Elton · 10 November 2023
Agent replied · 9 November 2024
Many thanks for the fantastic recommendation and 5* review. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
TrustpilotBest estate agent ever
I used Allen and Harris to purchase a house and Connor Sherman was my estate agent. He was so friendly and helpful. Kept me updated throughout the whole process and would chase up any enquiries that I had immediately.Also, Liam Tresillian, the mortgage broker at Allen and Harris, was extremely helpful and found me the best mortgage deal. I highly recommend using Allen and Harris.
Lisa · 9 May 2024
★★★★★ 1/5
TrustpilotReally poor experience with Allan &…
Really poor experience with Allan & Harris Roath. I had a house valuation booked, and because I’m away on business, a family member took half a day off work to attend. Just a few hours before the appointment, they cancelled by email with no phone call, no proper explanation, and no attempt to rearrange.
Guest · 1 April 2026
★★★★★ 1/5
GoogleAwful landlords. Zero respect for me as a tenant - repeatedly send workmen who let themselves into my home without notice or permission, despite asking them repeatedly not to do this - it's against the law! They don't care. Insist on inspections every 3 months, taking photos of my personal possessions, even after 3 years of model tenancy. Hassle me on the phone, calling over and over, despite asking them to email or text only as I work in an NHS setting and can't answer. I don't know if they're all extremely dim, don't communicate with one another or have very poor practices. Either way, I'd avoid as a renter if you can.
Tom · 28 April 2024
Agent replied · 23 January 2025
Hi Clara, I am sorry to read you feel this way, however, I would like to make clear that our local team are not your landlord as this will be a separate private individual or institution. If our local team are assisting in managing the tenancy on behalf of the landlord, such checks would have been at the request of the landlord and work men would only have been instructed if a matter had been reported by you. If you wish to discuss further, please contact us via complianceresidential@sequencehome.co.uk with full details. Kind regards, Scott @ Customer Care
★★★★★ 1/5
TrustpilotTERRIBLE
That’s is me again. After a very stressful negotiation with this company we decided to continue in the purchase of the apartment and couldn’t be worst. After a lack of information in the home report that builds with more than 4 floors bead to have lift by new regulations and just a few lenders accept to mortgage apartments in 5 floors without lift we got one. Lender tried 3 times to organise the service but Alen and Harris have not organised the appointment so they came to us telling the seller will put apartment back to market. Terrible service,terrible organisation, terrible customer service. Maybe now they will sell to their friend.
Edna · 18 July 2025
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
