Allen & Harris Frome reviews in Somerset

★★★★★ 1/5

Trustpilot

Dreadful service from Allen and Harris…

Dreadful service from Allen and Harris Stratton Branch and especially Steve Hudson. This branch used to be fantastic and I bought my house from them over 3 years ago but how things have changed. Luckily I had brilliant agents selling my property (Richard James) but have the misfortune of buying one through Steve at Allen and Harris in Stratton who is totally useless.He has lied, been uncommunicative and never even supplied me with the property details that I'm buying. Without any assistance from Steve, we're finally nearing completion and I've been trying, without success to contact Steve for the past 2 days but he's refusing to answer my emails or calls. This review is solely of the Stratton branch but I would suggest you re-think your agents if you're in this catchment area

Nicky · 10 January 2019

★★★★★ 5/5

Google

Kate Shipp continues to offer exceptional service in the letting of my properties. Her extensive knowledge of this business means I can totally trust her view of the rent levels appropriate, any repair work needing to be done, and most of all...her choice of tenants. Where I've had problems at properties she has been unfailingly supportive and has never shied from dealing with difficult situations. Thank you Kate and all at the Frome office - a very friendly and effective team.

Carol · 11 November 2018

★★★★★ 1/5

Trustpilot

The adviser who was also the manager …

The adviser who was also the manager gave wrong information false expectations did not meet the agreed timeline for the sale of the property resulting additional cost to me as the seller . the manager /adviser did not return my calls I reported this poor service to head office and got no response . this is the second issue I have had with this company and would advise potential customer to steer clear of this. Good sale talk but no follow through Delays thrpough every part of the process

Evelyn · 17 October 2024

★★★★★ 1/5

Trustpilot

Had to give 1 star as giving none was…

Had to give 1 star as giving none was not an option. My daughter was a long term tenant (10 years plus) but was unexpectedly served 2 months notice to leave. Reason given was to replace the kitchen. This was a fabrication as the flat was then remarketed and let with nothing changed. The Allen and Harris bath branch who were the letting agent were unhelpful in finding alternative accommodation, devious and unprofessional in their conduct of business (lies, mixed messages, not responding) and finally delayed the return of the deposit. This was an appalling way to treat a long standing tenant of impeccable credentials. Please take heed and go elsewhere as the trauma and hassle of dealing with this agent is not worth the effort.

Richard · 17 October 2024

★★★★★ 5/5

Google

Absolutely fantastic, poppy has kept me updated and helped me through the process of getting my new home, l would thoroughly recommend Allen and Harris if your looking to buy, rent or sell.. Brilliant!!!!

Andrew · 18 April 2025

★★★★★ 5/5

Google

Grace has been great to work with as we embark on our journey to find a new property. Not only has she done a fantastic job of conducting viewings with all the PPE on in very high temperatures, she has listened to what we need and has made good suggestions. She also hooked us up with another member of her team to talk about mortgages which resulted in a new approach for us.PositiveResponsiveness, Professionalism

Sarah · 10 November 2020

★★★★★ 5/5

Google

Konnor was very helpful in helping me find a suitable property, and made the process very smooth

James · 10 November 2023

★★★★★ 1/5

Google

one star is too many this estate is utterly useless never rings back books appointment then call and cancels blames other members of staff completely incompetent AVOID USING THIS ESTATE AGENT

Jan · 18 May 2025

★★★★★ 5/5

Google

Fantastic agents, very professional yet ever so personable!!. They made my move an easy transition, ensuring I had everything I needed. Konnor with whom I personally dealt with was just fabulous, nothing was too much trouble and so approachable!!. Keep up the great work because it definitely does not go unappreciated!! Xx

Jenny · 12 July 2024

★★★★★ 5/5

Google

They sold my property within two months, so I'm happy! Smooth process and good communication throughout.

Sasha · 17 October 2025

★★★★★ 5/5

Google

The company have got good agencies that are more helpful and patience.Helped me when i needed an apartment and the whole process was quick.Thank you to team Allen and Harris

Davis · 16 May 2025

★★★★★ 5/5

Trustpilot

Harry from Allen and Harris

Harry from Allen and Harris, supported myself and my partner with our mortgage process and application. This included 3 x face to face appointments. During the appointments harry was very professional, friendly and approachable. Things we didn’t quite understand, being first time buyers, were explained in great depth. Not only did harry sort out the mortgage application, but also all the important insurance covers too. May I add, 10 days after our mortgage application was submitted, we had an email back to say it was accepted! Much quicker than what we thought the process would take! ☺️ thank you! We would definitely recommend

Rachel · 1 September 2024

★★★★★ 5/5

Google

A&H in Frome have been excellent. We were only able to agree terms to buy a house in late May but the staff, RORY SLOANE in particular, was very professional and kept pressure on the solicitor's to enable a speedy and successful sale to.progress through to Legal Completion within 4 weeks. Texts were exchanged out of hours that was above and beyond the service expected.PositiveResponsiveness, Quality, Professionalism

Brian · 10 November 2021

★★★★★ 1/5

Trustpilot

Rude and unhelpful

My goodness - where to begin… Allen and Harris clevedon branch Somerset. I’ve dealt with a lot of estate agents, as I’m sure most of us have. I’ve bought houses, sold houses, and rented more times than I’d have liked. This estate agent was by far the worst I’ve dealt with- which is saying something as we all know what they are like to deal with. Lack of communication Lack of customer service Lack of knowledge Lack of understanding Lack of basic assistance Lack of professionalism to a very high standard I dealt with two agents from this branch and both were not only unhelpful but rude and failed to do even the most basic of tasks when dealing with my rental. Both myself ( the renter) and the client ( the home owner) have been stunned by the complete lack of service. I can safely say I will never use this agency again and will make sure I don’t deal with any of the branches in the future - I will actively not peruse any further business dealings with the entire company - not just the clevedon branch. Up to you if you use them- just be ware and be prepared to do a lot of the work yourself and deal with really very rude and unhelpful staff.

Ellen · 29 August 2024

★★★★★ 5/5

Google

Myself and my partner chose Allen And Harris as our estate agents for the purchase of our first home, and we couldn't have been more delighted with the service they provided. Catriona and Kuani really went out of their way to ensure we were always in the loop and happy with everything. Would very much reccomend for any first-time buyers.

Joe · 14 January 2024

★★★★★ 5/5

Trustpilot

Thoroughly recommend Allen and Harris

Thoroughly recommend Allen and Harris. Selling a house that was my grandparents and latterly my late parents was a difficult and emotional thing to do, coupled with me living a two hour drive away. The team were very kind, thoughtful. Kept me up to date and really went above and beyond, offering to get legal paperwork from their office to my solicitors for me. I would particularly mention James Lamb and Connor Sherman. I wouldn't hesitate to use Allen & Harris for buying or selling any property.

Ms · 27 August 2024

★★★★★ 5/5

Google

Very impressed with the Allen & Harris branch in Frome. Everything was dealt with quickly and efficiently, and I was kept in the loop at all times. Got lots of viewings (loads more than the previous estate agent I used), and Grace and Luke were very proactive, friendly and professional, and were always available to discuss options and how things were doing. Fab!PositiveResponsiveness, Quality, Professionalism, Value

Mark · 10 November 2021

★★★★★ 5/5

Google

I cannot praise Allen & Harris enough. From the very beginning Jess was so helpful and understanding as well, she went above and beyond to help us to get into the property. I honestly cannot thank her enough! Jess, keep doing what you’re doing, you’re an amazing estate agent and after previous bad experiences you honestly couldn’t of made this any simpler or nicer for us!

Anastasia · 10 November 2021

★★★★★ 2/5

Trustpilot

the one in bristol never answer their…

the one in bristol never answer their phone for enquiries (it was end of january, maybe busy period?). Even if you leave your name + phone number twice, they do not give call back.

Mario · 30 January 2026

★★★★★ 5/5

Trustpilot

Dealt with Allen & Harris

Dealt with Allen & Harris, Massive thanks to Sophie & Poppy who were amazing & went above and beyond.

Siobhan · 12 February 2025

★★★★★ 1/5

Trustpilot

Absolute joke

Emailed to ask for a viewing of a house, was called by (apparently) the head office and told it would be booked in. We arranged our day around the viewing and got excited to view what looked like a really lovely house. I got a bad feeling the day we were meant to view it as I hadn't had any confirmation email and was told that I hadn't been booked in at all. I then asked to book it in for another evening and my details were taken this time. Again, arranged our day around the viewing, didn't receive a confirmation email. Rang again and was told that it hadn't been booked in, they didn't have my details on the database and the vendor had said they only wanted people that were ready to buy to view the house and because mine is going through the process of being put on the market, that I couldn't view it. Absolute joke. Wasted so much of our time. AND they had the balls to ask if we needed an estate agent to put our house on the market - as if I would go anywhere near them now. Will be avoiding any houses that are being sold by them now and in the future.

Fiona · 29 July 2024

★★★★★ 5/5

Google

I cannot recommend Grace from Allen and Harris Frome branch enough! She has been incredible with proactively chasing chains to ensure a quick transaction turnaround. She is always so willing to go the extra mile and I have absolutely loved working with her over the last couple of years. Thank you for all of your hard work!

Nikki · 10 November 2022

★★★★★ 5/5

Google

Allen and Harris were responsive and helpful when we went through the process of renting a property which was listed through them.

Giovanni · 1 July 2025

★★★★★ 5/5

Google

Great dealings with konner and dev . Very helpful

Maria · 2 November 2025