Trusted Agent profile · Somerset
★★★★★
437 reviews across 2 platforms
9 The Bridge, Frome, BA11 1AR, Somerset, BA11 1AR
Allen & Harris's office in Somerset, at 9 The Bridge, is rated 3.6 out of 5 across 437 reviews on two platforms, including 215 Google reviews rated 4.5.
Every review we hold for the Somerset office, from every platform, shown as written. First names only.
5/5
GoogleI am currently trying to find a rental property in frome and Allen and Harris have been the only genuinely helpful estate agents. I had a great reception and Jess was very enthusiastic and her email communication since has been very good. We will definitely be prioritising a rental through Allen and Harris. We hope to find our new home soon!
5/5
GoogleGrace really listened to what I was looking for. She was very patient with me and answered all of my questions. I felt valued as a buyer as Grace was able to ease any concerns I had with her friendly, professional and positive personality. The whole Allen & Harris team in Frome have been super!PositiveResponsiveness, Professionalism
5/5
TrustpilotI have rented through Allen and Harris…
I have rented through Allen and Harris for a while now and I must say I am very impressed with the service I'm provided when reporting issues. Ash had been very efficient, very personable yet professional. Ash offers solutions and support throughout our email conversations along with regular updates when needed. Keep up this fab work. x
5/5
TrustpilotBest estate agents
We had a really good experience with Allen and Harris team, we are based up north and getting viewings on a Saturday was always a difficult thing for us , but this team never let us down , always accommodated us and were very courteous namely John and Alex who helped us out . Big yes to go with them!!Regards Zubair
5/5
GoogleA massive thank you to Jess at the Frome office. We had been looking to move out of the city for a while with little to no luck - the service we received was above and beyond any other letting agency we've previously dealt with. Incredibly prompt response to our inquiry, super friendly and helpful. Would definitely recommend!PositiveResponsiveness, Quality, Professionalism
5/5
GoogleA big thank you to Luke from your Frome branch, he is a credit to your company, professional, knowledgeable, enthusiastic, a total breath of fresh air in comparison with my previous dealings with other estate agents while trying to get my property on the market. Highly recommended, we have had a great positive experience so far, we’ll done you all!
5/5
GoogleWonderful experience with Carrianne in the Frome branch. We're first time buyers and she has made the process so far fun, personable and professional. The viewings were efficient and enjoyable, really focusing on the excitement of buying our first home 🏡 …
Thank you for your glowing 5* review Ella Jones (Travel). Kind regards, Lucy, Customer Relations.
1/5
TrustpilotWe asked them if the property had any…
We asked them if the property had any structural issues, and even though they knew it had, they told us the opposite. We found out later when the property information form came through. So they basically breached their legal duty. So I incurred costs and survey fees, which I am now trying to reclaim back from them, but they even make this difficult. Shameful estate agent, the kind that reaffirm everyone's opinion of estate agents.
1/5
GoogleWorst estate agent I have ever dealt with. We rented through them for nearly two years. Our landlord was amazing, but Allen and Harris were consistently dishonest, claiming the landlord was wanting us out, little did they know we were in personal contact with the landlord. Avoid at all costs.
Hello, I am sorry if you were not happy in your experience with us. If you wish to share any further comments about your experience, please do email me at complianceresidential@sequencehome.co.uk Kind regards, Lucy, Customer Relations.
5/5
GoogleGreat service from Dave and Poppy you guys you are doing a great job excellent service 🙏🙏🙏 …
Thank you for your excellent 5* review and kind words of our dedicated team John. Kind regards, Lucy, Customer Relations.
1/5
GoogleExtremely unprofessional company and estate agents. I had a viewing booked and 30 minutes before the viewing they called to tell me it is not going ahead, despite knowing the fact that I was coming from 2 hours away to view the property. They called me 3 hours before the viewing but did not leave a voicemail, an email or a text. I also called 2 hours before the viewing and before I set off just to confirm the time, no one answered the phone and I left a voicemail. The lady they I spoke to was very rude and condescending. Would not recommend.
1/5
GoogleI found staff to be rude, deceitful, unprofessional and exploitative. The open complaint I have with them has been 53 days without an update (they said it should be within 7 working day), so I have found that if you have an issue with them, you get little to no chance to get it resolved. Phoning their service number on Twitter... expect them to answer after 20+ calls and sound angry that you disturbed them. I would not recommend ever using this company. Separate to this it's been over 90 days and none of my deposit has been returned... 74 days with no updates. If you can't afford to wait multiple months for your deposit back, I would suggest not dealing with this company. If you are stuck and have to use them, record all calls!!!
5/5
GoogleI have been renting through Allen and Harris for two years. They have been amazing throughout. I have recently let a new property through them and throughout the whole process, Jess G (Frome) has been an absolute superstar, going above and beyond to find me a new home, has been accommodating, stayed in contact with me and updated me whenever there was news to be shared; made me feel like it was all in really good hands, she is amazing. Thank you so much!! :)
5/5
GoogleWe had the best experience with Konnor at the Frome branch. Nothing was too much trouble for him, he answered all of our questions and made moving into our first home a really enjoyable experience! :)
Thank you for the fantastic 5* review and I would like to wish you the very best for the future Martha. Kind regards, Lucy, Customer Relations.
1/5
TrustpilotSpoke with Laura to ask for a home…
Spoke with Laura to ask for a home report which I have still not received. I think she really hates her job because every-time I’ve called and she’s answered the phone she sounds like she would rather not be there. I have actually changed my mind about even buying a house form Allen and Harris because if you let someone like that answer the phone with no motivation to help your customers then I can only imagine the service you must provide. My brother has called to enquire about another property and the same Laura answered the phone and he has also changed his mind about getting a property. So congratulations yous have lost out on 2 potential deals. Staff should not be hired if they don’t like their job.
1/5
TrustpilotSaw a property yesterday in Broomlands…
Saw a property yesterday in Broomlands st paisley, agent who showed up was the most unprofessional person I have delt with. She wouldn't even come through the property with us. Claimed there was a "smell" inside. Wasn't sure how long property was on the market. Didn't give us a business card or information about property. She didn't even shake my hand or say goodbye. I didn't realise estate agents got paid to stay outside the property. She (Lauren) is definitely not a very good representative for your business.
5/5
GoogleIt has been a massive pleasure to work with you guys in finding me a great property that fits me, a special thanks to Daniel who has made it a breeze to move, great team very understanding stress free move which is a positive for sure thank you all so much. X
5/5
TrustpilotAllan & Harris is great
Highly recommend Allan & Harris. The whole letting team is very professional. Both Harry and Kevin are very friendly, helpful and responsive. The whole process is very smooth.
1/5
TrustpilotDon't go ANYWHERE near this company
Currently trying to get back £11,000 despite my tenancy ending two weeks ago and ignoring all my requests for it to be returned. So stressful. SO unethical. I am furious with how I've been treated by this company.The worst renting experience I've ever had. My landlord is an abusive bully who mocks, insults and abuses me in emails with Allen & Harris copied in. She has been doing this for months. Allen & Harris seem to accept this behaviour and at no point have asked my landlord to speak to me politely, despite the fact that I flagged multiple times how much the bullying treatment was affecting me and mental health. Allen & Harris seem to view tenant bullying as acceptable. If you raise any issue about your tenancy, they like to remind you that they 'work for the landlord, not the tenant'. They are this brazen and this shameless. You really need to know your rights inside out when renting from these people as they will take advantage of you if they can. There's no human decency or ethics involved; it's all about money. I wouldn't recommend this company to anyone who is new to renting at all (tbf, I don't recommend them anyway).Personally, having been a landlord, I would never want my tenants to be mistreated and exploited and made unhappy on my behalf. I actually believe in being decent to people, not just extracting as much money as possible from them while subjecting them to misery.I terminated my tenancy early and I am still waiting for overpaid rent and my deposit back despite my tenancy ending two weeks ago. I've had to raise a dispute with the Tenancy Deposit Service as Allen & Harris refuse to return my deposit to me and are ignoring me and screening my calls. When I called them and got through, the moment I said who I was they went quiet. I could hear background noise but they simply decided not to converse with me! Utterly childish, unprofessional and appalling behaviour.Once these people have your funds, they DO NOT CARE. They will cause you as much stress as possible and they don't care about the impact on your mental health. The lack of engagement is staggering. Calls, emails, texts, all go ignored. They will push you to breaking point and then offer you a breadcrumb of communication. It is PATHETIC and the staff need to grow up. If they think they can treat people like this without consequence, they are wrong. The Property Ombudsman exists for a reason and I am making a formal complaint.This whole experience has been one of the most stressful, abusive and unpleasant I have ever had. I wish I had never ever picked up the phone to inquire about the property. The whole experience has been absolutely appalling. I truly can't believe how badly I've been treated. I am done with renting now. Allen & Harris have shown me just how exploitative, abusive and awful it can be. I'm fully done. Avoid.
5/5
GoogleWe opted to use the services of Allen & Harris to find us a suitable tenant for our property. They achieved this within two weeks, and the whole process was delt with extremely professionally. We were kept informed of progress thought the process, and any questions or queries we had were answered quickly and efficiently. I would highly recommend their services, and definitely use them again.
Hi there, thank you so much for the 5* review of the Frome branch and recommendation! It's great to hear that the team have been helpful and efficient!
5/5
GoogleWe had a good experience with Allen and Harris Frome. They were very quick to answer emails and phone calls. They are also a very friendly team. Our mortgage broker, Will was super helpful and got us the best deal possible :) Thank you Guys!PositiveResponsiveness
2/5
TrustpilotVery unprofessional
Very disappointed with my experience with this agent. Arranged to view a rental property in Farringdon. The first agent I spoke with over the phone was great, she was very helpful in arranging a date and time and follow up communication to confirm was spot on.On the day I dealt with a different agent who was very unprofessional. Firstly he was not there on time. He eventually arrived 15min late as the next person was also arriving for their viewing, no apologies or explanation given. While I was waiting I called the office twice and was told each time that he should be there and they’d message him. As I was about to leave to attend another viewing in the area his car pulled up.As the agent was late, I had very little time to view the property. To make matters worse, the agent had clearly not properly arranged access to the property for the viewing. The occupants were in, completely unaware that there would be viewings that day, and in the middle of packing their belongings ahead of their move. This meant that there was limited access to the flat, and it was difficult to judge it as a potential tenant.And once inside the property the agent seemed to be more of a shadow than anything useful. Nothing was said to try and showcase the good features of the property or about anything really. I asked a couple of questions and the occupants answered these rather than the agent. I also asked about the application process, the agent gave scant details and has not followed up with any useful information via email, text, phone call or business card as I have experienced through other ‘professional’ letting agencies.Before attending the viewing this was one of my favourite properties, and the property itself may be fine, but my brief experience with such an unprofessional person has tainted my view of this letting agent. It may be that this is a one off occurrence and maybe they do have other ‘professional’ staff, but this experience has put me off dealing with this company.To sum up: disorganised, unpunctual, poorly informed and completely unprofessional Avoid!!!
5/5
GoogleAlthough we ended up making an unexpected purchase on a property from a different agent and as a result sale also, we were very impressed with the professionalism, knowledge and courtesy of Luke from the Frome Office. I wouldn’t hesitate to recommend him as he kept regular contact with us at our request and at no point was he pushy which was much appreciated.
Hello, thank you so much for taking the time to provide our Allen & Harris team with a 5-star review. We are so happy to hear Luke and the rest of the team helped you every step of the way with great service. If you ever require anything else from our team, we will be more than happy to help.
5/5
GoogleFrom start to finish we recived good advice and assistance to sell the house. Grace was a pleasure to work with when arranging viewings making the process easy and stress free. Efficient, Professional service at reasoanalbe cost. I highly recommend their services.PositiveProfessionalism
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