Trusted Agent profile · Frome
★★★★★
437 reviews across 2 platforms
9 The Bridge, Frome, BA11 1AR, BA11 1AR
Allen & Harris's office in Frome, at 9 The Bridge, is rated 3.6 out of 5 across 437 reviews on two platforms, including 215 Google reviews rated 4.5.
Every review we hold for the Frome office, from every platform, shown as written. First names only.
5/5
GoogleVery, very impressive. From initial conversation to an excellent set of property details ready to publish in five working days! Plus four viewings within a couple of days of my house being advertised - I cannot fault the quality and professionalism, and I have been kept informed and consulted at every step of the way. I have every confidence in the Allen & Harris team, it's only been a couple of weeks and so far the experience has been excellent.
5/5
GoogleI was shown around a few properties in Frome and the estate agent, Grace Cook, from Allen and Harris was by far the best. She was very friendly each time we met her and was knowledgeable about the property. When we submitted an offer on the house, the company were great at communicating next steps and offering their own services when needed. I've had a few delays, at no fault from Allen and Harris, so have been eager to chase up and expedite the process. Thankfully, Grace has always been available to answer my (many) questions and follow ups, and has been working tirelessly to get me into my dream home. I'd really recommend Allen and Harris in Frome, Grace in particular, and would use their services again if required.PositiveResponsiveness
5/5
GoogleJessica in Frome was fantastic! She answered all of my questions so quickly and kept me well communicated throughout the whole process. Definitely reccommend.
5/5
GoogleThe lettings team were excellent. From their awareness of my needs and wants in a rental property, their knowledge and advice on areas of the town and nearby villages, their cheery willingness to 'go the extra mile', to their exceptionally high level of individual customer care; they stood head and shoulders above other agents in Frome. Joshua, Jess and Tillie are wonderful ambassadors for the company. I cannot recommend them highly enough.
5/5
TrustpilotKeron at the Pontcanna office
I had a lovely experience with Keron in the Pontcanna office. He was efficient and kind. He was a good communicator and a pleasure to work with!
5/5
GoogleI highly recommend Allen & Harris - I've let three properties through them for several years and they have always been great. Friendly, helpful and always willing to go the extra mile if needed. Kate and the team are absolutely brilliant.
5/5
TrustpilotOutstanding services
I highly recommend AK for his services. A friend of mine recommended me to him after I was declined a mortgage from another broker (despite that broker telling me I was guaranteed a mortgage). My circumstances are complex, yet he managed to secure me a mortgage with 3 days, including working over the weekend and during his holiday. From the start he assured me that he could help and if any issues my fee would be refunded. He is efficient, reassuring, experienced, professional and has saved me considerable stress. I’m so delighted that I was introduced to him and now extremely excited about moving.
5/5
GoogleA thank you to Jess in Frome for helping us move without any hassle or niggles. It was stress free from start to finish. Prompt responses and never left anything unanswered. 5*+ would recommend.PositiveResponsiveness, Professionalism
1/5
TrustpilotRenting a property from them initially…
Renting a property from them initially was fine, but they do not answer emails without standard script, they constantly badger you on email when you’ve already paid rent. They don’t answer queries always on the side of the landlord.
1/5
TrustpilotNot value for money, shop around
Clifton, Bristol Branch - Sold themselves as a premium offering but their outputs (pictures, write ups, viewings) were below average. In Covid, you would have thought you'd show prospective buyers of a First Floor Flat the 3.5 acres of gardens that are included. Apparently not. I changed agent but they refused to take the property off line and continued to market it after the contractual period was up.I could write many more things. My advise, shop around for a better estate agent.
5/5
GoogleWe have been dealing with Grace at Allen and Harris and could not recommend her highly enough. Grace has been proactive in our search for properties and prompt with responses to all queries.PositiveResponsiveness, Professionalism
5/5
GoogleWe used Allen & Harris to rent out our house and they were professional and helpful from start to finish. Sarah Lawrence was very helpful and nothing was too much trouble. I would definitely recommend their service.
1/5
TrustpilotTold I was not allowed to view a…
Told I was not allowed to view a property until I had signed up for their mortgage service. Managed to work my way around this and view the property. Put an offer in, which was accepted. They then put the property back on the rental market. Ok fine, but they did not inform me of this and continued to pressure me into using their services. All they are interested in is your money. 0/5.
5/5
GoogleJessica was an absolute pleasure to deal with - so friendly and helpful! Would highly recommend! the whole process was so smooth and efficient - thank you again Jessica
5/5
TrustpilotAndy at Allen and Harris Cirencester…
Andy at Allen and Harris Cirencester helped me with the sale of my 1 bed maisonette. Ultimately I decided against the sale as my circumstances changed, but I found Andy straightforward, knowledgeable and helpful.
5/5
TrustpilotNo one give us the opportunity to rent the house except Allen and Harris and miss scarlet
me with my child and my wife in a hotel for more than a month I begged the offices to help me find a house we both had a full time job in a nursing home so guaranteed work and no one helped and fortunately for my good luck they turned to allen n harris office and there i found ms scarlett but i have to admit you really bent my problem understood the situation and found us home within a week and without paying 6 months in advance just by promoting us and allowing us to try our luck us taking the references and the landlord control thank you very much scarlet
5/5
GoogleVery good client focus, going above and beyond to ensure our property is ready and fit for letting. Very timely responses, and available almost any time! Importantly, taking the stress away from landlords. Thank you Kate, and team
5/5
GoogleJust to say Grace was very helpful on all matters throughout the sale and made life very easy for us all by keeping in touch Thanks againPositiveProfessionalism
5/5
GoogleJust to say Grace was very helpful on all matters throughout the sale and made life very easy for us all by keeping in touch Thanks againPositiveProfessionalism
1/5
TrustpilotSo unprofessional and pathetic
So unprofessional and pathetic. All they want is your money and not willing to assist. They let us move in to a damp, dirty and pest infested property. Tried to raise our queries several times with no help. Please don’t rent from this bogus agency.
1/5
TrustpilotListen to this one, this is a good one
Listen to this one, This is a good onei goes into Allan and Harris in Bishopbrigs for a mortgage The chap has an asian back ground and I have record of 3 year taxes paid for my wages get paid by bacs all the time.the last few months because of corona virus the office was shut and was paid a week here and there lateI get told he can not do it because I am employed by family and then without us complaining he tell us I am not raciest. "but who told you you were"How can an asian be raciest with another asian. is it possible?My credit score is 987 out of 999.The thing about it i put the fone down on him before coming down, by taking to him I knew he is full of sh....t.But because he phoned back several time I ended up wasting my time going there. what a load of rubbishI phoned my bank on the same day and 2 days later i got an approval as I have been banking with them for 8 years.What a waist of time.I think if you are not Scottish through and through do not go there unless you want to be humiliated.Come on Allan & Harris pull yourselves together.My opinion "maybe he is not trusted by the banking world and we asians are paying the price"..Get it sorted guys no need for this
5/5
GoogleSarah Lawrence helped me and my other half with our first home together, everything went smoothly and communication was brilliant. Would recommend Sarah to anyone wishing to rent a property through Allen & Harris.
1/5
TrustpilotCheated out of house offer
I enquired about a house sale and requested home report and viewing, the manager of irvine branch agreed to arrange this, 2 days later they phoned and said the house was under offer, and the owner accepted a quick sale offer, i feel cheated out of a viewing and potentially buying this house. I had no house to sell having sold ny home in november 2019, i was cash buyer ready to buy this property. The manageress not only decided who could buy this house but cheated sellers out of making more money. She stated she done nothing wrong, i disagree, she would not give me head office number but stated her area manager a Mr Farmer would call me, im still waiting. This has put me off having anything to do with this estate agent, and i will avoid any house sale they are involved in.I feel something underhand has went on with this house sale.
1/5
TrustpilotAvoid them
As a landlord who was with them for a very short time, I made two complaints concerning 1) Repairs and maintenance and 2) Rent payments, both against the company they use to contract out these services (Sequence). After exhausting their internal complaints procedures I took them to the Property Ombudsman who held up my two complaints against Sequence. Don’t use them.
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