Allen & Harris Frome reviews in Somerset

★★★★★ 1/5

Trustpilot

Cheated out of house offer

I enquired about a house sale and requested home report and viewing, the manager of irvine branch agreed to arrange this, 2 days later they phoned and said the house was under offer, and the owner accepted a quick sale offer, i feel cheated out of a viewing and potentially buying this house. I had no house to sell having sold ny home in november 2019, i was cash buyer ready to buy this property. The manageress not only decided who could buy this house but cheated sellers out of making more money. She stated she done nothing wrong, i disagree, she would not give me head office number but stated her area manager a Mr Farmer would call me, im still waiting. This has put me off having anything to do with this estate agent, and i will avoid any house sale they are involved in.I feel something underhand has went on with this house sale.

M · 9 July 2020

★★★★★ 1/5

Trustpilot

Avoid them

As a landlord who was with them for a very short time, I made two complaints concerning 1) Repairs and maintenance and 2) Rent payments, both against the company they use to contract out these services (Sequence). After exhausting their internal complaints procedures I took them to the Property Ombudsman who held up my two complaints against Sequence. Don’t use them.

Colin · 1 May 2023

★★★★★ 5/5

Google

Great communication and assistance during all transactions with this branch, especially Tom Howell. I have dealt with this agent on various cases and he is a great help at all times, very thorough and reliable.

Sharnie · 11 November 2018

★★★★★ 5/5

Google

Brilliant and efficient service from the Allen and Harris guys in Frome, especially Jess who was incredibly helpful in my needed, last minute house move.

Anthony · 10 November 2021

★★★★★ 5/5

Trustpilot

I purchased a house with Allen and…

I purchased a house with Allen and Harris. Michelle dealt with it all. She was very professional, a lovely lady. Polite and nothing was too much trouble. Sometimes I spoke to other staff in the office. They were all very pleasant to talk to, always answered anything. I would completely recommend going to Allen and Harris for all your needs to buy or sell a house. The rental side is also great to deal with.

Jenna · 27 June 2021

★★★★★ 5/5

Google

A fantastic and smooth experience, love understanding people, fully recommend :) big thanks especially to Konnor, Eloise and Dev!

Milo · 10 November 2023

★★★★★ 1/5

Trustpilot

Don't trust Allen & Harris!

Awful service by Allen & Harris. Booked in 2 viewings back to back with them... got there and no one was around. When I called, they told me that the second property had gone already and that someone should have rang me and cancelled the whole appointment (I guess they'd just decided not to do it?!). No one had and they had no answer for why that was the case. The woman on the phone was nice and offered to drop everything and come out to me in around 15 mins but I had other viewings booked in and had to move on.They also said they'd keep in touch with me about new properties coming on the market... I was keeping an eye out and saw various new ones that were suitable and never heard a peep from them.

Kelly · 13 February 2019

★★★★★ 1/5

Google

After three months of being on the market with Allen and Harris I've had one viewing, no communication since early July or possibly even late June. Was promised a for sale sign to be put up (state of the art sales tactic I know) didn't happen, discussed changing the value of my property at the end of July, didn't happen. Literally the worst experience I've had trying to sale a property and stuck in the contract for a few weeks yet. I STRONGLY URGE HOME OWNERS TO USE OTHER ESTATE AGENTS .

ANTHONY · 11 November 2018

★★★★★ 5/5

Google

Despite being two and a half hours away in London it didn't hinder the advice or customer service Keleigh provided me with. Although Keleigh knew I wouldn't be ready for a good few months, she took the time to listen and guide me through the next steps whilst I was going through a messy separation which I thought would leave me off the property ladder. After a lengthy telephone conversation Keleigh soon put my mind at ease, and I discovered I was actually in a position to buy somewhere! I was so happy I just wanted to hug her! She even got the London office to give me advice on selling which was really helpful. I truly don't think any other advisor would have taken the time out of their day to help me when they wouldn't have financially gained anything from me at all. When I am ready to sell and the legal work is done I will definitely be on the phone for help Keleigh! Thanks a lot! Kerry xx

Kerry · 11 November 2018

★★★★★ 5/5

Google

Keleigh pritcher !!! Fantastic A*** I cannot rate or recommend keleigh enough, when she helped us from start to finish and beyond with our house purchase. She was always friendly and explained things in a way that made the jargon and terms used simpler to understand. She gave us the best advice, and always returned my many calls, and emails. The service she provided us with exceeded our expectations, and she was not pushy about us buying in house products but gave us good information on the products available and let us make our own choices. It’s been 6 months since we moved in and I’ve been meaning to do a review much sooner, but glad I’ve waited as it means I can also tell you that I’ve had a couple of follow up emails in this time, just checking in with us and making sure we were settled, and remembered to ask me if I had planned a big family xmas this year yet?(something that I’d mentioned and she had remembered) giving it a real friendly and personal touch. I won’t forget that, and if we should ever move again I wouldn’t consider using anyone else. Thankyou keleigh I hope your employers appreciate you as much as we do. Best wishes for a successful and bright future. Neisha & wayne Bentley

Neisha · 11 November 2018

★★★★★ 5/5

Trustpilot

Rob Watson was very accommodating

Rob Watson was very accommodating from start to finish and answered all the questions in an email shortly after, 10/10 service!

Zeb · 11 January 2022

★★★★★ 4/5

Google

Gemma Crook has been very helpful and lovely showing me houses that might meet my criteria. She is also a good laugh and we had fun viewing them. Thank you

Judie · 11 November 2019

★★★★★ 5/5

Trustpilot

Kate n Katie were fabulous house sold first day

Kate n Katie were fabulous, exceeded all my expectations, house sold on first day with this stoke Gifford office in Bristol , also the recommended solicitor - Howells , agin outstanding.

Mark · 2 February 2019

★★★★★ 5/5

Google

Sarah has been exceptionally helpful, all the staff have been there for us with all the information we have needed. They've gone above and beyond for us. Very impressed.

Ellie · 11 November 2019

★★★★★ 5/5

Google

Dev, Konnor, and Eloise have been brilliant, fast responding and have answered all our questions. 5 stars

Conor · 10 November 2023

★★★★★ 1/5

Google

The only plus side was Jessica..Be careful what you sign and agree to make sure you read documents and understand,i didn't know i had an issue regarding my background,but made me feel as tho i was lying.Wouldnt give monies back, long time to get checks back after paying check fee,understand its a difficult time but at least try to ring back when you say.not a nice experience from these...

Richard · 10 November 2021

★★★★★ 1/5

Trustpilot

Avoid Them!

Terrible people! They are very committed to make you miserable. They are shameless liars and the only thing they know from the word “responsibility” is how to avoid it.

Anderson · 15 November 2024

★★★★★ 5/5

Google

Monika, Jess and Helen were super helpful with setting me up with my new flat. Always really friendly. Would certainly recommend doing business with them.

Matt · 10 November 2020

★★★★★ 1/5

Google

This company is unbelievable. I am amazed it is still in business on the lettings side. Nothing but trouble since day 1 - they get you in the property and then nothing without months of chasing for things to be put right. They come across with an attitude of being above everyone else with the tenant being at the bottom of list. I wouldn't even touch them in future with anybody else's bargepole. They can't even communicate within their organisation and very threatening letters are sent out with incorrect accusations. Thank goodness the property has now been sold to another landlord who knows how to look after their tenants.Just a shame I had to give them 1 star

Freda · 11 November 2016

★★★★★ 5/5

Google

Cannot thank Josh, Jessica and Nisha enough for their work. Such a professional, reliable service with excellent communication.PositiveResponsiveness, Quality, Professionalism

Pippa · 10 November 2021

★★★★★ 1/5

Trustpilot

Very Bad Experience

On Friday 29 April we went to Allen & Harris (A&H) to arrange the sale of our house and paid the required marketing fees. Over the weekend we changed our mind and went straight back to the branch at 10am on Monday 2 May (bank holiday) to cancel. We were told that “as nothing had happened yet (i.e. the photographer/surveyor were not arranged), we would be entitled to a full refund”. We spent the next 8-9 weeks trying to get our money back but were continually fobbed off with excuses and lies...the system is down…it should be paid soon…it should be in your account in a few days…it will take 3-5 working days…, none of which happened. Despite 12-15 emails some of which were not replied to, several phone calls and visits to the branch, the delay in paying this refund just got longer and longer. We asked for the contact details of a senior person with whom we could register a complaint but this was never provided. On Friday 17 June we contacted Resolver, an online consumer complaints company and raised our complaint through them. They emailed our complaint to A&H customer services department in Leighton Buzzard. (At no time did the branch inform us that such a place existed.) A member of staff from this department then started to communicate with us trying to resolve this issue by expediting the payment of our refund. This involved yet more emails and phone calls. However, even then on one occasion they did not call us back when promised. Eventually, on 28 June (58 days after we cancelled) we at last received our refund in our account. This whole fiasco proved to be very frustrating and stressful and if this is an example of A&H’s customer service, we are very glad that we changed our mind when we did and did not proceed with our sale. I will be relating this whole saga to as many people as possible to highlight the way we were treated and the ridiculous delay to payment of a refund which should have been accomplished in days as originally promised, not months. We would definitely NOT recommend this company to anyone.

Ivan · 12 July 2016

★★★★★ 5/5

Trustpilot

Coped with the seller from hell

A&H had to deal with one of the most difficult, awkward and obtuse sellers ever, my ex-wife. Despite her offending most of the team, they stuck with it, through thick and thin, and pushed the sale over the line. They were always brilliant, friendly and professional with me. Big kudos to Charlotte and Michelle for putting up with the terrible treatment, you never gave up! Thank you so much!

Derren · 28 July 2021

★★★★★ 1/5

Trustpilot

Allen and Harris are a terrible company…

Allen and Harris are a terrible company - if how they treat their employees is anything to go by then people should avoid having any contact with them.

Jane · 5 November 2024

★★★★★ 5/5

Google

The staff were incredibly friendly and helpful. Thank you so much to Daniel and Monica who made the process pass smoothly and with ease.

Felix · 10 November 2020