Trusted Agent profile · Somerset
★★★★★
437 reviews across 2 platforms
9 The Bridge, Frome, BA11 1AR, Somerset, BA11 1AR
Allen & Harris's office in Somerset, at 9 The Bridge, is rated 3.6 out of 5 across 437 reviews on two platforms, including 215 Google reviews rated 4.5.
Every review we hold for the Somerset office, from every platform, shown as written. First names only.
1/5
TrustpilotDon't use A & H as a landlord
They don't complete what they say they will complete and when they will complete it. I am disappointed with myself that I didn't just complete the process myself to find a tenant - It would have been less stressful than trying to manage the agents and filter through what information is actually truthful and correct.
5/5
TrustpilotHighly Recommend Ash Rooke!
My husband and I have had the pleasure of dealing with Ash Rooke, and I can’t recommend him enough. Since joining A&H, as Senior Lettings Coordinator in 2023, Ash has proven himself to be professional, approachable, and exceptionally skilled at managing our landlord and tenant relationships.
5/5
TrustpilotAs a rule I do not normally do reviews
As a rule I do not normally do reviews: although in this case I’ll make an exception:Allen&Harris have been absolutely amazing after taking over as sole Agents the sale of my home I cannot not praise them enough From the time they picked up the baton from a wasteful fourteen weeks with a another agent “in days Allen&Harris had their sign for Sale up outside the door”, another couple of days passed and the photographer was at the house taking photos very professionally accomplished I cannot praise the whole team enough from Vicky’ who was at the helm and Melonie’ sales administrator and other team members the whole operation was as smooth as silkI was also introduced to a solicitor who handled my affairs on the conveyancing side with swiftness and professionalism taking a lot of the usual pressures out of my hands Every step of the sale was impressive keeping me notified every step of the way even notifying me of scheduled appointments to the house of interested viewers: not unusual you may think however they have the keys am I am on holiday. Further communication can be had via their Website whereby your able to keep up with up to date statusDon’t do the same as me and waste fourteen weeks choose “Allen&Harris”.
1/5
TrustpilotIf I could leave a zero I would
If I could leave a zero I would. As a tenant I have had the worst experience with this company. No communication whatsoever. Arrived to my new home to discover a bulging ceiling from leak, condemned Boole so no heating during December, the property had not been cleaned so was foul smelling and the drain was severely blocked. I’ve reported all this to them and they still haven’t fixed the drain which has now resulted in the property flooding and causing damage to my appliances and wooden furniture. Phoned on Saturday morning as soon as I was able and was fobbed off. I have had no one to contact and been sat in my damp house with the squelching carpets and kitchen flooor all this for £800 a month. Bloody joke
1/5
TrustpilotIf i could i would leave zero star.
If i could i would leave zero star.They misled me, at the first meeting and valuation, promised things but didn't deliver, they encouraged me to accept the first offer as buyers were cash buyers, this turned out it was not the case.The deal fell through when allegedly my buyers buyers pulled out, two weeks before the moving date. Most untrustworthy agents I've ever dealt with, I'm disabled,with several chronic illnesses, the whole experience made me very ill, from August 2022 to date 8th Jan 2923 I'm still in my home surrounded by boxes packed up to move.ZERO STARS FROM ME
5/5
GoogleVery informed, prompt and professional lettings team. Thank you Joshua and Jessica for your support, so quickly and efficiently finding and processing good quality tenants for long term rental. An additional thanks and high recommendation to William my trusted mortgage consultant.
5/5
GoogleWe dealt with Rory when purchasing our new house. I cannot rate him highly enough, he was professional, friendly and was always on hand when we needed him. He really went above and beyond to make our purchase as smooth as possible.PositiveResponsiveness, Quality, Professionalism, Value
1/5
TrustpilotFirst time buyer so definitely lacking…
First time buyer so definitely lacking in experience when shown around the property I was interested in August. When I went to view the property I got a very lack luster response from the employee showing me around. I went ahead and made an offer at asking price on the property I was informed another party was interested and it went to best and final. My offer on a property was accepted. On rightmove it never said sold stc and as I started the process of giving my information etc and paying for searches. I learned about two weeks later that even after my offer had been accepted the previous person that had placed an offer also had placed a higher offer but that the owners were sticking with me. I started getting worried and was trying to move the process ahead to buy the property best I could. A month of so into the process Allen and Harris contacted me again to say that the owner was no longer going with my offer and yet again the other bidder had increased there offer. They asked if I was willing to go higher and I stated I was at the top of my budget as is. They than went ahead with this other party. This week in November I received a call to say the property was back up for sale. I quickly said I was not interested and buying a different property. I thought from start to finish with them they where very unprofessional and the specific employee I dealt with was not particularly interested in dealing with me and wanted a better price on the property probably for her own benefit.
1/5
TrustpilotAbsolutely abysmal service
Absolutely abysmal service. Have been trying to get my tenancy deposit returned since early October. Been sent round the houses, calling offices in Newport and Newcastle with no joy. No answer from the Lettings dept so have to call Sales. Both advisor and office manager not prepared to listen to my concerns, instead resort to talking over me and then have the audacity to call me abusive. Requested complaints info, have called but no answer. This is MY money they are holding on to. I can't get it back
1/5
TrustpilotAvoid at all costs
Selling a house is always stressful, but the shockingly bad service we got from the Frome branch made it so much worse. Agent talked a good talk initially, then as soon as we signed up would ignore calls and emails for days on end, as would others in branch. I don't expect people to get back back to me straight away, but I would like to hear from them before a week! All they're interested in is getting you to sign up. Messed up our EPC payment & got the dimensions & description of our house wrong. Only a handful of viewings over several months. Ignored us for a fortnight when we asked for a price reduction. Only removed us from their listings & returned our key long after our contract was up because we had to lodge an official complaint. I have never experienced such terrible service from estate agents before. Absolute time wasters. Would give them no stars if I could. Don't go through what we did, avoid at all costs.
5/5
GoogleBoth Monika and Jess were absolutely brilliant at securing my property in great time all while the lockdown was taking place. They went far above and beyond for what should be expected. I’m very happy with everything and would recommend using this estate agent.
5/5
GoogleMy wife and I have had a terrific house-hunting experience with Sophie from A&H, restoring our faith in estate agents! She went above and beyond during the initial consultation, ongoing contact, and subsequent viewings. Sophie even took us out for a coffee to chat through the houses we saw that day, making it feel like an episode of “Escape To The Country” (or more accurately Frome!).
5/5
GoogleGreat communication, great service. Can't fault the staff at Allen and Harris, especially Grace and Will, they've very helpful and accessible which is important when dealing with one of the biggest commitments in your life! Would definitely recommend.
5/5
GoogleJess was an absolute star, made moving into my first property as stress free and as easy as possible. All staff in the office were brilliant. Very impressed with how they handled things. Many thanks!PositiveResponsiveness, Quality, Professionalism
5/5
TrustpilotClifton Team
Riley from the Clifton team has been a pleasure to deal with and is very helpful. He has been very efficient and responds quickly to any queries I've had. Very happy with the service.
1/5
TrustpilotIs this discrimination??
I called to enquire about a property to rent. The female staff on other end asked how much i was earning annually & i mentioned i was working p.time & would recieve UC support to pay the remainder but she said i dont qualify to have a viewing. Even though i have a checkable 13yr ref. from my present landlord ISNT THIS DISCRIMINATION.??!!!
5/5
TrustpilotTrustworthy always do a good job.
I have been using Allen n Harris for a number of years now, I've been a landlord for 25+ years and in the past used different agents, of which haven't been the best.
1/5
TrustpilotWhere do I start
Where do I start? What an unprofessional shower the westbury office are! It started with them booking the wrong photographer for listing the property (wrong camera so we had to go through 2 photography sessions). Branch and assistant managers turning up late for viewings. Turned branch manager away as he turned up half way through me showing a purchaser the house, so I thought no point in him being there half way through. Potential buyers not vetted properly or checks in place to make sure they already had a mortgage in principle from a lender. I’m sure they just let anyone with a pulse view the property. Last insult was 2 offers received and not one was negotiated to nearer the property asking price. Why appoint a “negotiator” if they can’t negotiate. Total waste of time appointing this company in my view!
1/5
Trustpilotsold my house through allen and harris, dont
sold my house through allen and harris. intial estimate was higher than anyone else's, it should have rung alarm bells. I went with them but after two months no offers so had to drastically reduce the price. Once the sale was agreed they only seemed interested in the buyer. Had a weeks notice to move out as they were bending over backwards for the buyer. All in all a very miserable experience that left me feelinh ripped off and used
1/5
TrustpilotBooked a viewing for a property we were…
Booked a viewing for a property we were interested in buying which was promptly canceled without a call to explain why, but my wife and I have had multiple calls every day for two weeks pestering us to sell with them. Bordering on harassment if I'm honest. I've asked them to remove our contact details from their database, but the calls continue. Contact Rettie instead, they're good people. These guys appear to be so desperate for business, quite the red flag
1/5
TrustpilotScumbags - tried to rip off a pensioner & widower
Allen & Harris FROME(Rory Sloan) was asked to write a letter by a potential buyer of a property not even on Allen & Harris’s book (!). Allen & Harris provided their ‘view’ on the saleability / value of a property to suit the buyers agenda, but they had never ever stepped foot in the property!The prospect buyers intention was to use Allen & Harris’s feedback to reduce the sale price. Rory Sloan mentions that he’s not visited the property in the letter before giving his opinion on the value - it’s comical! The letter from Allen & Harris just served the private buyer and caused a lot of stress for the elderly widower selling the property. Rory Sloan should have done his research or not got involved. Allen & Harris was not even the agent selling the property.This was immoral & disgraceful business practise- both the buyer and Allen & Harris should be ashamed.
1/5
Trustpilot7 months
7 months. 7 months we have been in a chain with a property being marketed by Allen and Harris. Twice they have failed to complete due diligence on buyers. Twice their in-house mortgage broker has lied about mortgage offers for buyers when underwriters have turned them down. I wish I had known that their business practices were so appalling I would have rejected an offer on the basis that they were representatives of someone in the chain.
5/5
GoogleKonnor Gulliver provided outstanding service! He was attentive to our needs and incredibly responsive throughout the rental process. Highly recommend!
Daniel Carazzai thank you for taking the time to leave us this great 5* review and recommendation. Kind regards, Lucy, Customer Relations.
5/5
TrustpilotCorey Airey needs a big thank you for…
Corey Airey needs a big thank you for being very helpful and patient in relation to renting our property
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