Trusted Agent profile · Somerset
★★★★★
427 reviews across 2 platforms
9 The Bridge, Frome, BA11 1AR, Somerset, BA11 1AR
Allen & Harris's office in Somerset, at 9 The Bridge, is rated 3.5 out of 5 across 427 reviews on two platforms, including 205 Google reviews rated 4.5.
Every review we hold for the Somerset office, from every platform, shown as written. First names only.
5/5
GoogleI just want to stay high 5 to Konnor he didn’t not get tired after telling him my situation he assistant me until I get a flat to move in ,he never disappoint
Thank you for leaving us your superb 5* review. Thank you for your delightful comments. Best wishes, Lucy, Customer Relations.
5/5
GoogleA monolythic thanks to Sophie for making the whole experience a good one - despite the chain all falling through. Hugely insightful, reliable, trustworthy and always extra care. Sending double high fives. Will be reliant on you again soon. Di x
5/5
GoogleLovely friendly service.
Thank you so much for your kind words! It's our mission to provide excellent customer service and we're glad we were able to make your experience a lovely one. Best Wishes, Lucy, Customer Feedback and Support Team
5/5
GoogleWe have had a wonderful start with Allen and Harris buying our first home. Our lovely agent Carrieanne has been prompt and professional with a warm manner. Harry from the mortgage advisor team has been Informative and helpful. Thank you
5/5
TrustpilotAllen and Harris - Pontcanna
Thank you Josh and team, very professional and time efficient no task was ever to difficult can’t recommend them enough.
1/5
GoogleThey over price to get the business and seriously under perform afterwards it took 2 weeks to get photos done and on their website. Luke is particularly useless
Hi, thank you for taking the time to provide our Allen and Harris team with feedback. We are concerned about this branch review and we would like to get further information so we can look into this. If you would like to get in touch with us on socialmedia@allenandharris.co.uk then we will be more than happy to help you.
5/5
GoogleReally lovely team that helped us to buy our first home. Connor was always happy to answer our many questions as we navigated our first every house buying process (and I did ask alot!). He was very organised and efficient and we would highly recommend him/the agency to our friends and family.
4/5
GoogleWe should thank Allen & Harris for their recent tenant referral service which went swimmingly and speedily...branch greetings in these current restrictive times were always professional and friendly. Viewings were arranged quickly upon appointing the team, and prospective candidates were vetted and dealt with well. Jess and Josh at A&H were most proficient, and we hopefully have new tenants settling in soon. Thanks both.PositiveResponsiveness
1/5
TrustpilotAvoid company bit of a joke
Seen property of cash,prepared to make offer on receipt of home report failed to send report at 10am called 11.20 had not received as had solicitor and cash in place.failed to communicate.called back 4.30 and told house was sold only explanation was the person dealing with home reports had a dilemma.a bit of a vague company and not even a return call apologising for their actions.let down both seller and purchaser in this case.broadholm street property
5/5
GoogleDue to contractual restrictions, I had to move house during lockdown. Which was an unfamiliar situation for both me and Allen & Harris; however, Jess made the whole process much easier and problem-free. She was brilliant with all questions asked, and informed me of any changes or requirements immediately. This made the process hassle free and easy, Thank you so much Jess!PositiveResponsiveness, Professionalism
5/5
TrustpilotExcellent experience ,staff liz ,Leanne…gd team work guys
Excellent experience ,staff liz ,Leanne and Peter plus many more ! Kept regular contact to keep me updated with information of viewings ,feedback on house ,answered questions professionally, giving me options as I was feeling unsure at this difficult time ! Then smashed it with a fab offer ! Which has helped me amazingly financially! Highly recommend team 🙏 x
5/5
GoogleAllen and Harris are friendly and professional, it's nice to have personalised service and to be treated like you matter, as a tenant you often feel like you're not worth the time of estate agents but we both felt that Monika was super friendly and warm. Thank you for helping us with our lovely new home :) Jess, Luke, Jasper and Barnacles
1/5
TrustpilotUnreliable and untrustworthy.
Unreliable and untrustworthy.This company has been a source of frustration for ourselves and our landlord.We had viewings deceptively organised behind our backs while living in the property, under the guise of agents being allowed to take photos.We also confirmed our deposit return with our landlord and agent and then received no deposit or response for over two weeks.My wife was told today after getting in touch it was not there responsibility, until we provided screenshots of the same agent who lied to us previously explaining he would communicate with the landlord and get back to us then failed to do so.Completely inconsistent, incredibly stressful, unprofessional and no accountability. I would advise caution before working with or renting through this company.
1/5
TrustpilotAVOID at all costs
Absolutely shocking service from Senior Letting Negotiator and team, incompetent and useless.
5/5
GoogleI am currently trying to find a rental property in frome and Allen and Harris have been the only genuinely helpful estate agents. I had a great reception and Jess was very enthusiastic and her email communication since has been very good. We will definitely be prioritising a rental through Allen and Harris. We hope to find our new home soon!
5/5
GoogleGrace really listened to what I was looking for. She was very patient with me and answered all of my questions. I felt valued as a buyer as Grace was able to ease any concerns I had with her friendly, professional and positive personality. The whole Allen & Harris team in Frome have been super!PositiveResponsiveness, Professionalism
5/5
TrustpilotI have rented through Allen and Harris…
I have rented through Allen and Harris for a while now and I must say I am very impressed with the service I'm provided when reporting issues. Ash had been very efficient, very personable yet professional. Ash offers solutions and support throughout our email conversations along with regular updates when needed. Keep up this fab work. x
5/5
TrustpilotBest estate agents
We had a really good experience with Allen and Harris team, we are based up north and getting viewings on a Saturday was always a difficult thing for us , but this team never let us down , always accommodated us and were very courteous namely John and Alex who helped us out . Big yes to go with them!!Regards Zubair
5/5
GoogleA massive thank you to Jess at the Frome office. We had been looking to move out of the city for a while with little to no luck - the service we received was above and beyond any other letting agency we've previously dealt with. Incredibly prompt response to our inquiry, super friendly and helpful. Would definitely recommend!PositiveResponsiveness, Quality, Professionalism
5/5
GoogleA big thank you to Luke from your Frome branch, he is a credit to your company, professional, knowledgeable, enthusiastic, a total breath of fresh air in comparison with my previous dealings with other estate agents while trying to get my property on the market. Highly recommended, we have had a great positive experience so far, we’ll done you all!
5/5
GoogleWonderful experience with Carrianne in the Frome branch. We're first time buyers and she has made the process so far fun, personable and professional. The viewings were efficient and enjoyable, really focusing on the excitement of buying our first home 🏡 …
Thank you for your glowing 5* review Ella Jones (Travel). Kind regards, Lucy, Customer Relations.
1/5
TrustpilotWe asked them if the property had any…
We asked them if the property had any structural issues, and even though they knew it had, they told us the opposite. We found out later when the property information form came through. So they basically breached their legal duty. So I incurred costs and survey fees, which I am now trying to reclaim back from them, but they even make this difficult. Shameful estate agent, the kind that reaffirm everyone's opinion of estate agents.
1/5
GoogleWorst estate agent I have ever dealt with. We rented through them for nearly two years. Our landlord was amazing, but Allen and Harris were consistently dishonest, claiming the landlord was wanting us out, little did they know we were in personal contact with the landlord. Avoid at all costs.
Hello, I am sorry if you were not happy in your experience with us. If you wish to share any further comments about your experience, please do email me at complianceresidential@sequencehome.co.uk Kind regards, Lucy, Customer Relations.
5/5
GoogleGreat service from Dave and Poppy you guys you are doing a great job excellent service 🙏🙏🙏 …
Thank you for your excellent 5* review and kind words of our dedicated team John. Kind regards, Lucy, Customer Relations.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
