Every review we hold for the Solihull office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotUnfortunately I have found Right Move awful to deal with
Unfortunately I have found Right Move very hard to deal with when trying to request deposit back. Having been advised 3-5 days to receive the deposit it 2-/ 3 weeks and when chased was passed from pillar to post and on the last call when asking for it to be escalated I was hung up on.
Shaun · 8 November 2024
Agent replied · 23 November 2024
Hi Shaun,We understand your frustration with the delay in receiving your deposit. We strive to provide a smooth and efficient experience for our customers, and it's disappointing to hear that your experience fell short of our standards. We appreciate you bringing this to our attention and will investigate this matter further to ensure a more positive experience for future customers.Thanks,Norbert
★★★★★ 5/5
TrustpilotFirst time buyer
Ryan was brilliant during the whole process. He provided options of properties on the market that perfectly matched my criteria. He was very pleasant, well prepared, and accommodating during the viewing. Overall made the experience very simple & an offer on the property a no-brainer!
Elliot · 21 August 2024
★★★★★ 1/5
TrustpilotAppalling customer service
3 weeks after purchasing the property we rented for 6.5 years, we are FIGHTING to get our deposit returned. Several times various members of staff from both branch and head office have lied about what they are doing to help progress the situation. Nobody follows up on what they say they’re going to do.In June 2022 they changed some of their internal IT systems, which meant that a “ glitch” was showing our deposit as £250 less than we paid, and apparently we paid it 5.5 years after moving in??… After evidencing original contracts, paperwork and deposit protection certificate showing the correct amount, we are still having to argue the correct sum to be returned.
EH · 17 July 2023
Agent replied · 23 November 2024
Hi there,Sorry you have had a negative experience with us. We would like to look into this further for you. I have sent you a request for more information, this will come from Trustpilot.Thanks,Your Move
★★★★★ 5/5
TrustpilotExcellent service
Excellent service. Amy was very helpful, pleasant and professional.
Michael · 23 October 2024
Agent replied · 23 November 2024
We are so glad to hear that you had a positive experience with our team. We strive to provide excellent customer service and we are thrilled to know that Amy exceeded your expectations.
★★★★★ 5/5
TrustpilotWe dealt with Louise from the dudley…
We dealt with Louise from the dudley branch for the sale of our house. She was amazing start-finish always on hand to take my calls and answered emails promptly. She really worked hard to keep our sale on track after being let down by a previous estate agent. Would definitely recommend and use your move again.
Samantha · 26 January 2024
★★★★★ 1/5
TrustpilotDo not use this company they tell you…
Do not use this company they tell you one thing then lie. My father in law asked to view a house in Annesley to be told they will get back to him on Tuesday this was Monday to be rang on Tuesday to say how did the viewing go... he said you never booked me in to view it....yourmove then said I'll speak to the Cliant and come back to you..... 2 days later calls my father up and says how did the viewing go. To my father's response this is the 2nd time now you have done this don't bother.....rightmove you should be ashamed of yourself, DO NOT USE THIS COMPANY if you have a house on the market with these your probably wondering why your not selling your house. Because they don't show people round them. My father in law was 100% interested in this property and now you lost a sale of 240k. If your staff cannot be bothered to do viewings then tell them to find a job that don't involve getting off there backside.
Aarom · 13 July 2023
Agent replied · 23 November 2024
Hi Aarom,Thank you for taking the time to share your feedback with us. We're truly sorry to hear about the experience your father-in-law had with our company, and we apologize for any inconvenience and frustration caused. I have sent you a request for more information so that we can look into this further, this will come from Trustpilot.Thanks,Your Move
★★★★★ 5/5
TrustpilotAbsolutely fantastic
Absolutely fantastic. After being on the market for 2 months with another agent we moved to Your Move and they sold our house in 4 days along with plenty of viewings in that time. They have been friendly, professional and invested in supporting us in the process. We would highly recommend to anyone looking to sell!
Kate · 30 October 2024
Agent replied · 23 November 2024
Thank you for your kind words and for sharing your positive experience. We are thrilled to hear that you were happy with the service you received and that we were able to help you sell your home quickly. We appreciate your recommendation and are committed to providing excellent service to all our clients.
★★★★★ 1/5
TrustpilotNo deposit returned
Following the end of our tenancy on 9th July, we're still yet to receive our deposit back due to issues in their finance team. Both the letting agent and the landlord have said in writing our deposit will be repaid in full as we left the poperty in good condition, but payment has not been forthcoming. We are escalating this.
Kieran · 28 August 2024
Agent replied · 23 November 2024
Hi Kieran,Sorry to read your review - we take your feedback extremely serious. We would like to investigate this issue further for you, you will receive a request for more information directly from Trustpilot.Regards,Your Move
★★★★★ 5/5
TrustpilotVery straightforward to deal with
Very straightforward to deal with. Nothing was too much trouble
Ms · 10 March 2026
Agent replied · 20 March 2026
Thank you for the 5 STAR review Ms Waugh and for the kind words.
Best Wishes
Lee Mollart
Sales Manager
★★★★★ 5/5
TrustpilotOverall easy process
Happy with the process of the entire application. Thanks to Leighanne from the Houghton Branch :)
Erin · 16 May 2024
Agent replied · 23 November 2024
Thank you for the lovely review :)
★★★★★ 1/5
TrustpilotAwoid !
If it were possible to award negative stars, I would give 100. The worst company I have ever dealt with. Cheating agent, charging me for something he didn't do, plus "forgot" to tell me it would cost me £200. The manager is scared of me, won't answer the phone or reply to emails. In the end they charged me almost £1000 because they were incapable. This is being taken to court!
Pawel · 18 December 2023
Agent replied · 23 November 2024
Hi Pawel,Very sorry to read your review. I apologise that this has been the experience you have had with Your Move. We would like to look into this matter further for you, in order to do we require more information.We will send a request for more information via Trustpilot.Regards,Your Move
★★★★★ 5/5
TrustpilotThese guys have got your back
We've been landlords for a long time and I can honestly say that Vicky and her team have been the best we have worked with. Nothing is too much trouble. Communication is excellent. As a remote landlord (300 miles away) I've really felt like this team has got our back and have no hesitation in recommending them.
Jacqui · 2 November 2023
★★★★★ 5/5
TrustpilotService by Sharon was brilliant
Steve · 7 November 2024
Agent replied · 23 November 2024
We're so glad to hear you had a positive experience with Sharon. We appreciate your kind words and will be sure to share your feedback with her.
★★★★★ 1/5
TrustpilotLandlords Beware
Landlords Beware! Very poor letting service from Hamilton branch. You wait a week for a reply, if you even get a reply. I waited an extra 6 weeks for return of deposit, because 'someone' in another department didnt action the release of deposit. Too many different departments and no single point of contact. Ive taken all our flats elsewhere!
Scott · 3 August 2024
Agent replied · 23 November 2024
Hi Martin,Thank you for your review, we take every bit of feedback from our clients to ensure our service improves all the time. You were a long standing and valued client of ours so I’m regretful that your final experience with our company did not leave a good impression. As previously outlined in our correspondence we have identified where you have been failed in our process, and I can assure you we will make changes to ensure that this is not repeated moving forwards. Good luck and thank you for being a landlord with us.Regards,Your Move
★★★★★ 4/5
TrustpilotMy move with your mive
So far, so good, no problems, friendly staff who understand our position.
Mr · 24 September 2026
★★★★★ 1/5
TrustpilotRude and unprofessional
The tone and manner of the person on the phone I spoke to were rude; they seemed annoyed that I even called. They made no effort to contact me regarding my offer, and I wasn't given the opportunity to increase my offer. Also, there have been no updates regarding the status of the property. very unprofessional in comparison with other local agents.
John · 6 June 2024
Agent replied · 23 November 2024
Hi John,Sorry to read your review. Sorry this has been your experience with Your Move. We would like to look further into this matter for you. You will receive a request for more information from Trustpilot.Regards,Your Move
★★★★★ 1/5
TrustpilotVery poor communication and customer…
Very poor communication and customer service, no response to getting deposit returned even though retuned property in better condition than received after 3 years never missing a payment. Thankfully contacted the deposit protection service who intervened and I got my entire deposit back, but no thanks to you your move absolutely worst company every dealt with.
Matt · 10 September 2024
Agent replied · 23 November 2024
Hi Matt,Sorry to read your review. We would like to look into this matter for you further. You will receive request further information directly from Trustpilot.Regards,Your Move
★★★★★ 5/5
TrustpilotThe staff at your move Stephen…
The staff at your move Stephen Campbell and office manager Julie Ann were excellent, I told them what I was looking for and matched my criteria with 4-5 viewings very efficient, professional and I would have no hesitation in recommending their office.
Mr · 6 August 2024
★★★★★ 5/5
TrustpilotNice and friendly staff and very…
Nice and friendly staff and very helpful through the process
Customer · 1 October 2026
★★★★★ 5/5
TrustpilotGreat personal service from staff in…
Great personal service from staff in the Keynsham branch.
Mr · 2 October 2026
★★★★★ 5/5
TrustpilotVery good kept me updated with all…
Very good kept me updated with all information .
Debbie · 1 October 2026
★★★★★ 5/5
TrustpilotGreat help! A dream home journey made easy!
Alan, Shahid and the entire team provided excellent support throughout our house purchase, ensuring a smooth and efficient process. Their prompt responsiveness to all our queries and clear guidance at every step was very helpful making the process smooth and stress-free! Highly recommended!
Ramchandra · 20 January 2026
★★★★★ 5/5
TrustpilotPrompted, friendly, kind, always there to help,highly recommend
Honesty, friendly, prompted
Receive all the information in time!
Mr · 24 September 2026
★★★★★ 5/5
TrustpilotAbsolutely brilliant team
Absolutely brilliant process, cannot fault their whole service from valuation to being sold yet to go through to completion but hopefully their 1st rate professionalism will continue to the end of our property sale, our thanks go to the whole sales team
Jill · 22 January 2026
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
