5/5
TrustpilotPrompted, friendly, kind, always there to help,highly recommend
Honesty, friendly, prompted Receive all the information in time!
Trusted Agent profile · Solihull
Your Move Murray Rogers, Bromwich reviews in Solihull
★★★★★
1,151 reviews across 2 platforms
256 Chester Road, Castle Bromwich, Birmingham, B36 0JE, Solihull, B36 0JE
Your Move's office in Solihull, at 256 Chester Road, is rated 4.2 out of 5 across 1,151 reviews on two platforms, including 61 Google reviews rated 3.8.
Want a trusted local agent to help?
Tell us what you need and we'll put you in touch. Your Move Murray Rogers, Bromwich hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Solihull.
Reviews
Every review we hold for the Solihull office, from every platform, shown as written. First names only.
Trustpilot5/5
GoogleWe used the tenant finding service and were very impressed with the service. The tenants were vetted fully and Dennis was very professional in his approach. Would thoroughly recommend them and will be using them to manage all my buy to let properties
5/5
TrustpilotAbsolutely brilliant team
Absolutely brilliant process, cannot fault their whole service from valuation to being sold yet to go through to completion but hopefully their 1st rate professionalism will continue to the end of our property sale, our thanks go to the whole sales team
5/5
TrustpilotStaff are extremely helpful and…
Staff are extremely helpful and knowledgeable. Very pleased with everything.
5/5
TrustpilotExcellent service once again
Excellent service once again. All of the staff are friendly and helpful, Helen, Allison, Lauren and Jess were all involved and they keep you informed every step of the way and actively try to sell your property. Great service.
2/5
TrustpilotTerrible accounts team.
am not impressed at all I called accounts on Friday requesting faster payment and I had instructed them that I will pay for the service. They have not actioned this yet they informed me on Friday I would get my money by tomorrow. Now I have to wait longer . This is not acceptable at it affects me. Why are they asking me to notify branch yet the issue is with accounts. They are now saying I did not call, really. This is not the first time. I have been with you move over 14 years and this is what I get. They should train their staff better and log calls.
5/5
TrustpilotYour Move Lowfell
Chris and the team (Sharon, Marcia,and Amy) have been very helpful and supportive from valuation to current postion of sold subject to contract.(in the matter of weeks)The team are great and keep you updated regularly.10 out of 10 from me.
1/5
GoogleI just had to pull out of a purchase that these guys were acting as the agent for. At first they were fine. Viewings were handled efficiently and Amy who managed them was on-time to everything. Unfortunately though, after then things got weird. Amy's communication regarding our offer was poor. It took days for our offer to be confirmed as officially accepted and before then we were being told to instruct solicitors, which is very odd as we weren't even sure whether we had the property or not at that point. After then, the communication went downhill fast. The seller was extremely slow in getting things done which this estate agent did nothing to try and hasten, and I had to chase them on multiple occasions to get things moving. In the end it turned out that the house being sold had some serious legal issue's with the road it was built on, also, the purchase had taken a month over what we were told it would take, so we had to pull out. A huge waste of time, thanks Your Move...........
1/5
GooglePlease do not go to their agency. Rachel is rude, never answered the phone when we had an emergency boiler issues. We were left with no heating and hot water on Christmas because Rachel said it wasn't emergency! Rachel communicates like a primitive person. They sent us a letter that we need to move out in the end of July 2019, they sent it late enough so we are in the billing month and we need to pay the rent for the month in which we're not going to live in the property. They did it on purpose as they knew we will have to pay them rent for the month in advance. They didn't care we need to find a new home quickly, pay all the agency fees, deposit and rent for the new house, they still did everything so we don't have a choice but to pay them rent for July even though we are moving out in June. What is more, they said we need to move out because we are "tenants difficult to deal with"! All we ever wanted is for them to maintain the property when something was broken. We have got a little baby and they have no sympathy! We've always paid rent on time though. Please avoid.
4/5
GooglePlease read before signing up !! The staff are very nice - I chose them because they are in a nice area and I wanted to rent from a professional company . Turns out landlords from a really rough areas are buying property in nice areas so they can achieve high rent - they " manage " the property so once you sign the estate agents have nothing to do with you . Not all the estate agents fault but dodgy landlords are using them as a front and then they take over and the nonese starts. NO WAY would I have signed up had I understood the actual setup - dodgy landlords hiding behind what looks like a reputable estate agents . Promised me I wouldn't have a bad experience and I wouldn't be ripped off - arrived to a broken toilet full of s**t , left a week early ( no money back ) and a Ransome of £250 for old dilapidation nothing to do with me . I have endured constant harassment by the landlord and his sons - no respect to the law at all. DONT AGREE TO A MANAGED RENTAL. The staff at Your Move were very good and patient with all the drama I had with the landlord - especially Phaedra whom not only had to listen to my ordeal but had to deal with the dispicable landlord and sons . They really sympathised with the ordeal I had but were powerless to help me as it was not managed by them . Nice estate agents but awful awful landlords oubthere hiding behind estate agents like this
1/5
TrustpilotDo not use this agency
5/5
Trustpilotvery helpful
get the deal done within 12 hour of viewing
5/5
TrustpilotCormac great kept me updated with every…
Cormac great kept me updated with every Offer
1/5
TrustpilotAvoid
WARNING: If you withdraw from this branch because they fail to sell your home, expect to be hit with a discretionary "AML fee" termination penalty.
5/5
TrustpilotTop team
Top team. Thank you to the unforgettable Myles, Michael and the rest of the team for getting us over the final hurdle in selling our property. You made our experience so pleasant and you kept us informed of everything along the way. Will hope to deal with you again in the future!
1/5
TrustpilotAgent najma Never assisted me in any…
Agent najma Never assisted me in any way barking down the phone longest call two minutes Not worth the money what a waste no paperwork? Treated like I wasn't there Not happy People heard her shouting at me on the phone for no reason Said they would assist in helping to find somewhere to move to NO ASSISTANCE at all. What a waste for so much money....
Agent replied · 23 November 2024
Hi Danny,Sorry to read your review. I have sent a request for more information. This request will come from Trustpilot.Regards,Your Move
4/5
TrustpilotWe had a good experience with the…
We had a good experience with the agency as they helped to clarify the doubts when asked and friendly communication.
Agent replied · 23 September 2025
We're happy to hear that our agency provided you with friendly and clear communication, and we appreciate your feedback and would love to know how else we can improve! Regards, Your Move
5/5
TrustpilotKept involved at all stages.
1/5
TrustpilotDisappointing.
I was extraordinarily disappointed by this outfit. Throughout my tenancy, they continually showed high regard for the landlord and low regard for us as tenants.
5/5
TrustpilotExcellent service from start to finish
5/5
TrustpilotYour Move made the impossible, possible by selling my house for a second time!
Your Move helped sell my property once and after I found out I was in negative equity Your Move helped sell my property for a higher price a second time when the market recovered. They managed to sell my house within 6-8 weeks. When most estate agents would have given up Your Move made the impossible, possible by selling my house for a second time! Their communication is exceptional they are very prompt in their reply. I would recommend this company to anyone looking to sell their property.
5/5
TrustpilotExceptional Service
Your Move -Hamilton sold my flat in 1 week. From the offset the staff were professional, courteous, friendly and updated me at every stage. Irene was exceptional and I wouldn’t hesitate to use her again.
5/5
TrustpilotWe had 10 appointments in the first week.
We had 10 appointments in the first week followed by an offer which we accepted all within 10 days.
Agent replied · 23 September 2025
We're happy to hear that your experience was so positive, resulting in a quick offer acceptance. We're glad our team's efforts to keep everyone informed were helpful. Thank you for your feedback. Regards, Your Move
3/5
TrustpilotOvervalued but service was generally okay.
Initial visit was very positive but the property was over valued which resulted in delays in selling. The office were lovely and helpful, especially Jennifer (although we felt we had to chase them quite a lot) but we did find communication with Tim to be quite patronising.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Want a trusted local agent to help?
Tell us what you need and we'll put you in touch. Your Move Murray Rogers, Bromwich hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Solihull.
