Your Move Murray Rogers, Bromwich reviews

★★★★★ 5/5

Trustpilot

The most important thing to me was that…I could trust them..

The most important thing to me was that I could trust them to have my interest as their number 1 priority. Rory was straightforward from the start and gave me good advice and realistic expectations with regards to the valuation of my house. Bhavik was so supportive and kept me fully up to date with what was happening with my house at all times. What a team. They have been great and it was evident throughout that they have high standards of customer care.

Lorraine · 8 June 2026

★★★★★ 5/5

Trustpilot

Moving House Stress

Your Move are a good company to deal with. As a tenant I had some issues and stresses. Moving out of one house into another was monumentally stressful but Susan Black was amazing, professional but also friendly and supportive while maintaining an objective stance as the go-between (tenant and landlord) in any scenario that occurred, Thank you for your diplomacy and efficiency

Agnes · 9 September 2026

★★★★★ 5/5

Trustpilot

Excellent service

From the valuation to the property being sold the staff were all extremely helpful. We had quite a few problems throughout and they did everything that they could to support both myself and our buyer. It was touch and go whether our sale went through in time but Kirsty was so helpful doing everything she could, even persuading our developer to let us have access to our property early. We would 100% recommend.

Mandy · 17 May 2026

★★★★★ 5/5

Trustpilot

First impressions make a difference

First impressions make a difference. From walking through the office door on the back of reading reviews I was impressed by the friendly, professional greeting. Everything was explained clearly and concisely, great communication. The whole process from valuation, marketing and viewing was slick and well informed which all contributed to a quick sale at the market value. One very happy client

Dave · 19 May 2026

★★★★★ 1/5

Trustpilot

Horrible service on multiple occasions…

Horrible service on multiple occasions back to back. They schedule appointments foe viewing and do not turn up. When you call them, the person on the line says they are not from the lettings dept and therefore your call falls on deaf ears. They falsely claim they have left voice mails. They deliberately misspell email addresses and say they have sent appointment cancellation emails. To clairify, these emails are sent 15 minutes before the appointment. The so called representative said the property has been removed from the market. If that is the case, then why waste our time with appointments. I strongly suspect this is click bait for properties not on their portfolio. Disgusting service from a fly by night quack estate agent.

Stanley · 4 September 2026

★★★★★ 5/5

Trustpilot

Put my mind at ease.

Susan came over today for a quick annual visit for our landlord, to take photos and check how everything is going at the property. Despite always being a bit nerve-wracking, the visit was great, Susan was very friendly and professional and put my mind at ease. Thanks!

Beth · 12 May 2026

★★★★★ 5/5

Trustpilot

Selling made easy

Being elderly and myself and my husband having to move for medical reasons we felt it would be a daunting experience. We didn’t need to worry. From start to finish we were talked through everything and kept up to date. Paul was very informative and came to us a few times as we were unable to visit office, also Angela kept us updated by phone. Smooth from start to finish. Thank you

Sheila · 16 June 2026

★★★★★ 5/5

Trustpilot

First time buyers experience

We recently bought our first home through this branch, and we couldn't be happier. As first-time buyers, the process felt quite stressful, especially dealing with conveyancers, but Sarah Nixon and the team here was a constant source of support and guidance.

Polina · 11 March 2026

★★★★★ 5/5

Trustpilot

Enquired, Viewed, Reviewed & Moved..

Excellent service. The Agent went the extra mile to help me with my first Private Tenancy. Kept up to date and informed all the way through the process.

Customer · 17 June 2026

★★★★★ 5/5

Trustpilot

Thanks to the team

Thanks to the team, especially Ben, for all their help with selling my house. Communication from everyone involved was clear and professional throughout the process. All viewings were arranged efficiently, making the sale much less stressful. The team were friendly, helpful, and a pleasure to deal with. I would happily recommend them to anyone looking to sell their property.

Samantha · 17 June 2026

★★★★★ 5/5

Trustpilot

Thanks to Alison and the team

Thanks to Alison , Keeleyann and Ellie for selling my mothers property very quickly.Thanks for all your help advice and support you have given us. Your communication has been brilliant letting us know the progress of the sale.

Chris · 9 March 2026

★★★★★ 5/5

Trustpilot

The wallsend team of Newcastle is…

The wallsend team of Newcastle is exceptional. Sarah, Jessica and Harry gave me excellent service and I'm gonna stick with them going forward. Kudos to excellent customer service 👍

Mr · 14 May 2026

★★★★★ 5/5

Trustpilot

Honest straight forward no fuss…

Honest straight forward no fuss company. Had an amazing experience and sold our property within 12hrs thanks to Glenn.From start to finish the most simple and easy process made selling my house feel like I was selling nothing more than a product on fb market. Highly recommend also sort you out with a solicitor. Added bonus for ease to save you looking for one. Put the house on the market and took about 8 weeks or so to recive funds in my account. Not many estate agents out there can say the same

Michael · 16 November 2024

★★★★★ 5/5

Trustpilot

Everyone in the office handled our…

Everyone in the office handled our enquiries, viewings and follow up after buying with total professionalism. Special mention to Katrina, Denise, Meghan, Hazel and Alex.

DOROTHY · 23 May 2026

★★★★★ 5/5

Trustpilot

Rented and sold property via Your Move

I rented out my property for about 8 years via Your Move, until I was in a position to sell it. I don’t really have a positive view of estate agents but I will say Chris Warren has been solid, truthful and dependable the whole time Ive worked with him.The team in the office have been great with me this last 12 months. They are so quick and adaptive, they don’t fill your head with magic and have realistic ideas of prices and market conditions. I hope I never need to sell again, but if I did I would use Chris.

Claire · 30 October 2024

★★★★★ 5/5

Trustpilot

Extremely happy with Your Move…

Extremely happy with Your Move throughout the process. We were pleasantly surprised with the number of viewings and how quickly they came after the house went on the market. We received an offer within a week of the house going up for sale. The staff have been very professional, courteous and have kept us up to date throughout the process. I have no hesitation in recommending them.

Tracey · 19 June 2026

★★★★★ 1/5

Trustpilot

Incessant spamming and they keep…

Incessant spamming and they keep changing the email address they use to spam you.I've complained about this before. They know they're not legally allowed to spam you but they keep doing it in the most despicable way. I used their 'unsubscribe' button and still they kept coming. I blocked them and still they carried on.2 years later, they're still spamming me. I have now blocked their domain and will complain outside this company.Needless to say, these tactics are the best way to make sure I never use a company that behaves this way.In response to request for more details: As soon as Your move gets your email, the emails come. For 2 years, long after I moved and no longer want these emails, they still come.I unsubscribed several times. The emails keep coming from Your Move @ different area. Different area being wherever you are based. Unsubscribing does nothing - this is on Gov.Uk as not allowed. I blocked - blocking does nothing because you just keep sending from a different Your Move area address. I don't believe you are not aware of this.There is no point unsubscribing if this is what you do. I can't even block these. I hopefully have now succeeded since I have learned how to block a domain. Your tactics backfire when if you utterly refuse to respects people's rights. Why have an 'unsubscribe' button to be ignored and continue spamming?

MAED · 11 September 2024

★★★★★ 1/5

Trustpilot

Criminally incompetent

Criminally incompetent. Made up issues with property. Inability to respond to basic enquiries after chasing for months. Turned in to a landlords nightmare. Telling that Your Move can't understand the issue even with my name as a landlord they have dealt with for 20years. If you want more detail Megan Boland is the "manager" that is the only named contact I have - but she only answers email very occasionally and almost never answers a question - rather keeps telling me everything isn't her job. Hitching lettings (the branch) haven't replied in months. The property is in Stevenage, Eastgate.Couple of weeks later, despite the formula response here, and contact details given (again) still no answer from Your Move. Literally criminal withholding access to my property.

Adam · 30 August 2024

★★★★★ 1/5

Trustpilot

Never again will I rent through this agency. Avoid!

Never again will I rent through this agency. You are treated as a number (your postcode) and the whole organisation is a series of impersonal 'boxes' that do not communicate at all with each other. Never trust a company that puts smiling faces next to generic emails on their website but has absolutely no one willing to put their personal contact to provide person to person service. You will get lost in a maze of empty boxes. The agency behaved superficially and unprofessionally on multiple occasions. It is clear that the Landlord is considered the client. Not the Tenant. To wrap it all up, it took ages to get my deposit back! The only person who actually helped out during our 2 year stay was a contractor, who always responded if we needed assistance with maintenance issues.

Sally · 16 August 2024

★★★★★ 5/5

Trustpilot

Fantastic team especially Paula and…

Fantastic team especially Paula and Richard Waite outstanding customers service .I am recommending them to all my friends.I hope they get the recognition they deserve.Richard goes the extra mile, fresh coffee , biscuits, chilled water from the fridge with lemon , colouring books and pencils for the children. I hope he claims off expenses .Always has time to reassure everything in order goes the extra mile 🙂 Paula managed to negotiate a fantastic price for me .

Carol · 3 October 2024

★★★★★ 1/5

Trustpilot

I had contacted them about renting a…

I had contacted them about renting a house. Two days before moving in, they rejected my application based on a misrepresentation of a material fact. They wanted to retain my holding deposit, but they returned it after I threatened to sue them. They are a waste of time and poor services too.

Eric · 9 September 2026

★★★★★ 5/5

Trustpilot

YOURMOVE

What can say brilliant service by James and the team members. Friendly approachable. Definitely recommended by me ......

SH · 14 May 2026

★★★★★ 1/5

Trustpilot

Your Move LETTINGS

(This relates to lettings, not sales.) Your Move offers a market comparable management fee, but what they don't tell you upfront is the price gouging. There is a fee for literally everything ... which are generally free at other agents. Want to renew your tenant's lease? 300 pounds. A rental increase? - 240 pounds. Maintenance - add 10% for their fees. Want to leave due to poor customer service - even if the tenant is NOT under a lease (can understand if the tenant is under a lease) but a whopping months rent (not one month of management fees, but one months of the tenants rent plus VAT!!!) which can run into thousands of pounds. Put it another way, because it is so expensive to leave, they know most landlords won't ... which provides no incentive for good customer service. AVOID YOUR MOVE LETTINGS AT ALL COSTS Update: I understand Your Move are saddened by this review, but these are the fees hidden in their contract small print. It's not right or fair for Landlords, or their tenants

Edmund · 28 May 2024

★★★★★ 5/5

Trustpilot

Professional and Understanding

Sam was professional and patient and forgiving throughout. It was a long process which she handled effortlessly and we are very grateful to her.

Keith · 5 March 2026