Your Move Murray Rogers, Bromwich reviews in Solihull

★★★★★ 1/5

Trustpilot

Criminally incompetent

Criminally incompetent. Made up issues with property. Inability to respond to basic enquiries after chasing for months. Turned in to a landlords nightmare. Telling that Your Move can't understand the issue even with my name as a landlord they have dealt with for 20years. If you want more detail Megan Boland is the "manager" that is the only named contact I have - but she only answers email very occasionally and almost never answers a question - rather keeps telling me everything isn't her job. Hitching lettings (the branch) haven't replied in months. The property is in Stevenage, Eastgate.Couple of weeks later, despite the formula response here, and contact details given (again) still no answer from Your Move. Literally criminal withholding access to my property.

Adam · 30 August 2024

★★★★★ 1/5

Trustpilot

Never again will I rent through this agency. Avoid!

Never again will I rent through this agency. You are treated as a number (your postcode) and the whole organisation is a series of impersonal 'boxes' that do not communicate at all with each other. Never trust a company that puts smiling faces next to generic emails on their website but has absolutely no one willing to put their personal contact to provide person to person service. You will get lost in a maze of empty boxes. The agency behaved superficially and unprofessionally on multiple occasions. It is clear that the Landlord is considered the client. Not the Tenant. To wrap it all up, it took ages to get my deposit back! The only person who actually helped out during our 2 year stay was a contractor, who always responded if we needed assistance with maintenance issues.

Sally · 16 August 2024

★★★★★ 5/5

Trustpilot

Fantastic team especially Paula and…

Fantastic team especially Paula and Richard Waite outstanding customers service .I am recommending them to all my friends.I hope they get the recognition they deserve.Richard goes the extra mile, fresh coffee , biscuits, chilled water from the fridge with lemon , colouring books and pencils for the children. I hope he claims off expenses .Always has time to reassure everything in order goes the extra mile 🙂 Paula managed to negotiate a fantastic price for me .

Carol · 3 October 2024

★★★★★ 1/5

Trustpilot

I had contacted them about renting a…

I had contacted them about renting a house. Two days before moving in, they rejected my application based on a misrepresentation of a material fact. They wanted to retain my holding deposit, but they returned it after I threatened to sue them. They are a waste of time and poor services too.

Eric · 9 September 2026

★★★★★ 5/5

Trustpilot

YOURMOVE

What can say brilliant service by James and the team members. Friendly approachable. Definitely recommended by me ......

SH · 14 May 2026

★★★★★ 1/5

Trustpilot

Your Move LETTINGS

(This relates to lettings, not sales.) Your Move offers a market comparable management fee, but what they don't tell you upfront is the price gouging. There is a fee for literally everything ... which are generally free at other agents. Want to renew your tenant's lease? 300 pounds. A rental increase? - 240 pounds. Maintenance - add 10% for their fees. Want to leave due to poor customer service - even if the tenant is NOT under a lease (can understand if the tenant is under a lease) but a whopping months rent (not one month of management fees, but one months of the tenants rent plus VAT!!!) which can run into thousands of pounds. Put it another way, because it is so expensive to leave, they know most landlords won't ... which provides no incentive for good customer service. AVOID YOUR MOVE LETTINGS AT ALL COSTS Update: I understand Your Move are saddened by this review, but these are the fees hidden in their contract small print. It's not right or fair for Landlords, or their tenants

Edmund · 28 May 2024

★★★★★ 5/5

Trustpilot

Professional and Understanding

Sam was professional and patient and forgiving throughout. It was a long process which she handled effortlessly and we are very grateful to her.

Keith · 5 March 2026

★★★★★ 5/5

Trustpilot

Everyone was so helpful & friendly

Everyone was so helpful & friendly. Despite 2 buyers pulling out we were finally guided towards offering the house at auction. That sale went through today & went smoothly. Thank you all so much for all of your hard work. Yvonne & Allan Skinner

Yvonne · 21 September 2026

★★★★★ 1/5

Trustpilot

Not returning deposit

We have moved out from the property on Feb 13th and still haven't received our deposit back. There is no dispute with the landlord and the deposit holding company (my deposits) has escalated it and given Your Move 5 working days to release the deposit. Guess what? Still no deposit! Tried calling them multiple times today just to be put on hold and then get cut off! Total scam, quick to take your money, but will not return it. £801 is a lot of money to be withheld for nearly 2 month for no reason whatsoever! Avoid if you want to see your money again!

Katrina · 26 March 2024

★★★★★ 5/5

Trustpilot

A fantastic service from the Your Move…

A fantastic service from the Your Move team. Everyone was friendly, helpful, and always willing to answer my questions. They communicated clearly throughout and went above and beyond to ensure everything progressed smoothly. Thank you for making the process so easy. Highly recommended!

Veena · 10 September 2026

★★★★★ 1/5

Trustpilot

Disgusting service

If I could put 0 stars I would. The service received when trying to purchase a house was disgusting. The first call, when arranging a viewing, the lady wouldn't work round my times and was a straight up "no, the agent is in the area then for another viewing so that's the only time you can view". On viewing, the couple before us over ran their time by 15 minutes, we was left waiting outside. Which meant we was only able to have a quick look around then told by the estate agent "I have another viewing to go to, you'll have to look around the garden now" and locked the house up and went. On my call to place an offer, I was told they would put this to the vendour. 3 hours later I received a phone call to be advised "another party have placed an offer which is higher than yours, what is the MAX you can go to" which I proceeded and informed them of my MAX which was OVER the asking price. The following day I hadn't heard anything so I called them to be advised "the vendour has yours and the other parties offers, we are just waiting to hear back from them" 4 hours later I received a call to be advised "the vendour has gone with the other parties offer". Which made me think was totally unacceptable for us to be put into a "BIDDING WAR" I have now looked on the website and it was sold LESS than what I offered as my MAX. Absolutely disgusting customer service receieved by all agents at right move, and I will NOT purchase my second home with them.

Customer · 14 February 2024

★★★★★ 5/5

Trustpilot

The manager & staff were amazing

The manager & staff were amazing, nothing was too much trouble for them. I mentioned I was disappointed with the photographs taken for a previous property I had sold and manager, Steve, came out with a drone & took the splendid photos himself

CustomerJennie · 3 September 2026

★★★★★ 5/5

Trustpilot

It has being a great experience with…

It has being a great experience with Yourmove, the sales rep Guy made the whole process seamless and straightforward.

Seun · 14 March 2026

★★★★★ 5/5

Trustpilot

My Move was an Easy Move

Easy to contact and pleasant to do business with. Achieved plenty of footfall and kept me apprised at all times of viewings. Quick to provide feedback. Gave good advice about completing the process and remained engaged until the sale was completed.

Mr · 10 September 2026

★★★★★ 5/5

Trustpilot

Excellent all round

Excellent all round. Spot on with valuation with likely price point to sell, very good solicitor associated, very very smooth. Good materials. From targeted marketing date to sale 1 x month to completion was 4 months end to end.

Mark · 22 September 2026

★★★★★ 5/5

Trustpilot

Excellent service from start to finish

Excellent service from start to finish, Victoria and Lauren were so helpful and kept us up to date all the way through the process

Brooke · 14 September 2026

★★★★★ 5/5

Trustpilot

Easy to use , quick , straight forward

Very straight forward app to use while we try and sell our house , and also see viewing information etc. east to use , loads of prompts and took 2 minutes to set up. Very happy so far!

Fe · 22 September 2026

★★★★★ 5/5

Trustpilot

Excellent tour

Jack was delightful and answered any questions we had. He was well informed and knew the house which was very helpful.

Pam · 24 September 2026

★★★★★ 5/5

Trustpilot

Can highly recommend Darrell from the…

Can highly recommend Darrell from the rental department. He is a person of his word, very professiomal and always punctual. If there is any problem he is always doing his best to get everything sorted.

Kelvin · 22 September 2025

★★★★★ 1/5

Trustpilot

Devastated and left in the dark

We rented for your move, on Friday 25th we reported a leak that started early morning, I reported at 9am nobody come out to look at the leak despite me calling several times to tell them the leak was getting worse and the ceiling was going to come down, they said someone come but no one was in which is absolutely untrue as I was in all day Friday and told them on several occasions I would be! Then on Saturday I called 56 times to be told they will try but can’t promise I told them that there was two under threes living in the house and pets they seemed very unfazed and told me that there was nothing more that could be done, I moved my children out for their safety and thank god I did the ceiling come down on the Sunday! I continued to call on Monday the landlord come out and agreed it was unliveable so we would have to move out as the work would take months to do, I did not hear anything from this company until the following Friday were they called me up to tell me my stuff needs to be moved out the flat, after I said I had nowhere for it to go as I am now homeless they said I would be reported if I did not hand back the keys that day! I then spoke to the director which is the first contact I had with him! He proceeded to tell me that because the landlord had take the property out of their care it wasn’t their problem but they would try to find me somewhere! So now I’m homeless with two young children, this has to be the single most devastating thing to happen to us as a family, we have lost our home and they are more concerned with making sure the landlord keeps the rest of his portfolio with them then trying to rehouse me and my babies after their mistake left us homeless we are devastated and broken currently living in my mothers studio flat so I don’t have to move my children into a hostel all because they could not act fast enough, please for the sake of your family’s stay awayWould also just like to say that your move did not act fast enough their emergency line is a lie they say 24hrs but they lie! I called 110 over that weekend none of this had to happen! I was offered a hostel from council in the middle of a town where I have no family or friends close by this is why I declined it! You are still at fault for not acting quick enough so not only did you destroy my home you destroyed the landlords house I am not surprised he’s dis instructed you I would as well! The fact you still can’t take accountability for this just proves how much tenant care means to you

Megan · 29 September 2023

★★★★★ 5/5

Trustpilot

We had been looking for quite a while

We had been looking for quite a while. Never quite found the right forever home, so our home was not on the market, when I found this one. I knew immediately , it could be the one for us. It ticked all the boxes. All I had to do was get mine on the market and sold. Matt at Your move, talked sence without pushing. His advice was sound. My house sold quickly and at the asking price. We discussed our offer, and the best way to go. Matt put the offer in and it was accepted within the day. We are now moving forward, to surveys .

Patricia · 17 June 2026

★★★★★ 1/5

Trustpilot

Don’t rent your property with YourMove

As per other reviews , I would strongly advise not to use the fully managed service from this company (or anything to do with rental from them) . Their definition of managed limit itself to take your money and get contract signed. I have had 2 tenants and had to take one of them to court. They maintenance service is decentralised being managed out of Manchester ( house is in Worcestershire) and they take ages to reply ( if ever). This results with disputes with the tenants . No regular inspection is done . My tenants left 4 weeks ago with damages in the property . Some were reported by the tenant as water leak and the agent did not do anything about it despite having instruction to deal with it. This lack of action resulted in substantial water damage . They just don’t care ! Stay away .

Emmanuel · 25 August 2023

★★★★★ 1/5

Trustpilot

I wouldn't recommend

These were acting for our seller and have been fairly abysmal from the outset. After a year on the market they couldnt even advise us as buyers if there was a chain, they asked for solicitors details that had already been sent to them and no less than 3 calls to try and make an offer on the property

Jodie · 15 October 2024

★★★★★ 5/5

Trustpilot

Amazing experience for our family

Me and my partner were looking for a property for months due to having our little boy. All the staff especially Sophie made this experience so smooth and ensured they kept us up to date with every move. We are now settled in our new home in time for Christmas. Can’t thank yous enough!

Nikki · 18 December 2025