Your Move Murray Rogers, Bromwich reviews in Solihull

★★★★★ 5/5

Trustpilot

As it’s been 35 years since last move

As it’s been 35 years since our last move (and now aged 72 and 83) we were, not surprisingly, anxious about the whole journey. But, right from the start, when James came to value the property we knew we were in good hands. And the photos! He certainly brought out the best features of each room, instead of the usual boring wide-angled shots you usually get. Rachel and Sharon put up with my copious questions over the phone and put my mind at rest! Would definitely recommend this team.

Susan · 15 November 2024

★★★★★ 5/5

Trustpilot

The staff are so knowledgeable and…

The staff are so knowledgeable and really know what they are doing. Always friendly and try their hardest to get the right result!!

Fraser · 12 June 2026

★★★★★ 1/5

Trustpilot

Multiple instances of fraudulent…

Multiple instances of fraudulent invoices. Lost keys. Lost contract. After ending contract still took funds from tenant after agreeing to hand over tenancy, withheld maintenance float funds, refused to handover any paperwork or explain. Can provide evidence of all of this in relation to property in eastgate Stevenage.Update: Your Move asked for contact details. Despite knowing the property in Eastgate, Stevenage. I have supplied contact details. I will update if they reach out to finally resolve their actions.Update: mid November. Still no sensible conversation or ability to pass on any paperwork, tenancy agreement, or keys. They now owe me two months rent and counting. Still pretending to respond on review sites and then nothing.

ADAM · 13 November 2024

★★★★★ 1/5

Trustpilot

Your move team is not recommended at…

Your move team is not recommended at all. It is not a client friendly service. Not only myself but my friend ha very bad experience with them. Personally, after tenancy they deducted 74% of my deposit for minor cleaning issues like a small mark on door, a small stain on kitchen panel. They were disappointing in arranging any maintenance issue during tenancy. And on top of it they mentioned it in check out report as deduction. They would not take care of communal areas cleaning. They gave me house key with delay of two months atleat.

Customer · 28 October 2024

★★★★★ 5/5

Trustpilot

Communication second to non

Communication second to non, compared to other estate agents these guys go above and beyond, can never complain about anything they do

Trevor · 8 June 2026

★★★★★ 1/5

Trustpilot

Very subpar property management company

Very subpar property management companyExpect simple repairs to take months (in my case 3 months and still ongoing) as they slow walk all communications and repair activities spread over multiple day and visits with no shows of workmen on pre-agreed days.For me a simple 2 day quoted piece of work is now on day 6 and has resulted in new property damage (including intentional disposal of property items) for which they wish to transfer the charges to correct over to the landlord.Trying to get matters escalated is met with no sense of urgency and more delays.Customer service is extremely poor.

MR · 19 October 2024

★★★★★ 5/5

Trustpilot

Angie is a friendly

Angie is a friendly, efficient person who I instantly warmed to. Paul I have had contact via phone and email. He was very helpful explaining CREDAS. I am very happy with the way things have gone.

Sally · 16 August 2024

★★★★★ 5/5

Trustpilot

Matthew was very helpful

Matthew was very helpful, advised me on procedures I need to follow in putting my offer as well as his friendly manner & professional approach. I feel comfortable dealing with Your Move!

Barry · 15 October 2024

★★★★★ 1/5

Trustpilot

Refused a viewing

It's like they don't want to sell a property! We contacted "Your Move" for a viewing of a bungalow in the village for my mother, more suited to her needs since father passed. Her house is already sold and she's been living with us until something close to us came on the market. What an amazing turn of events when the exact property she said she liked came on the market. Despite multiple emails back and forth the agent would not set up a viewing, saying that we weren't selling a house so we obviously weren't serious buyers, and that the vetting process is very strict since COVID. We explained we weren't sellers, we are buyers. They weren't interested.Why refuse a viewing to a buyer who has the asking price sat in the bank? No chain! Absolutely moronic.

CV · 15 October 2024

★★★★★ 5/5

Trustpilot

Easy to use , quick , straight forward

Very straight forward app to use while we try and sell our house , and also see viewing information etc. east to use , loads of prompts and took 2 minutes to set up. Very happy so far!

Fe · 22 September 2026

★★★★★ 5/5

Trustpilot

Good service

They keep you informed and advise with every appointment booked. I felt happy with all the help that Sarah from your move has given us.

Moira · 14 May 2026

★★★★★ 5/5

Trustpilot

Professional

The people I have dealt with are very professional, and friendly. They kept in touch every week gave kept me informed every step of the way.

Customer · 6 May 2026

★★★★★ 5/5

Trustpilot

Renting of dads home

David arrived to value my dad’s home to either rent or sell. His advice was invaluable and we decide upon the rental market. Leading us to Rachel, Rachael and Leighanne. These ladies are so professional and knowledgeable. The house was rented out quickly. These ladies have taken away the stress for me and I feel confident in their abilities to see through all the paperwork and calls needed. They have sifted through many applications and hand picked the right persons for the house. I can’t thank them enough. Brilliant people. Great team. Would thoroughly recommend them. Thank you Rachel. You and the lovely ladies and David are simply the best.

Debbie · 15 December 2023

★★★★★ 1/5

Trustpilot

Avoid if possible

I've lived in a property managed by Your Move for 8 years, and with every issue they have been collosally unhelpful. Over the years I have been left without a functioning oven for 3 months as despite reporting it several times no one was sent out to fix it. They have given out keys to my property to contractors without permission and not in the case of emergency. They have ignored issues of mould and hazards in the flat despite constant reporting. A part of my flat become such a dangerous trip hazard that I had to eventually deal with it myself as they did nothing about it. Most recently they have allowed the building to have a very unsafe entrance as it doesn't lock and some young people have begun to use it for a place to drink and smoke. This is very unsafe for a woman living alone and yet they refuse to do anything about it.

Hayleigh · 6 October 2024

★★★★★ 5/5

Trustpilot

House Sale…

Connor and his team have made the sale of our home easy, they worked hard to get the right price, and a thank you to Theresa for showing everyone around.

Simon · 31 October 2024

★★★★★ 5/5

Trustpilot

World-Class Service

Having never owned a house before, I found myself inheriting a property and having to decide what the best course of action to take was.Given my situation at the time, I arranged for a Your Move employee to come out and value the property and just have a general chat about options that suited me. It was Michael who came out to do the valuation for me and we had a lengthy chat about options and I decided that selling the property would be my best option.Michael was very thorough with instructions and gave me names of people/companies to get involved regarding all the Energy Ratings, Legal etc. Really appreciated this 'hand-holding' as I was totally clueless.From that point onwards I dealt with Dan and Joe. Before and during the property being up for sale, communication was absolutely top-notch. They would organise the viewings, let me know through their Your Move portal as well as phone call that a viewing was taking place/cancelled/complete. Give me feedback on how they thought the viewing went, if it seemed as though it would materialise into anything, have tough conversations on my behalf, have tough conversations WITH me regarding having to be aggressive in lowering price due to interest and realistic expectations. While it was a shame that it sold for much less than originally expected, I understood why that happened and it was all thanks to the clear guidance from the guys there.Once the sale was coming close to completion, again they were very helpful in trying to organise viewings of properties for me and my family. In the end, after speaking to David Meredith (Embrace) who works in Your Move and recommended to me, a decision was made to go down the Shared Ownership route as this fitted our financial position best and this is now currently pending waiting on a full mortgage application. With the hope that in April 2024, we can move into our new family home.Thanks a lot lads, really appreciate all the hard work you've put in over the last almost year.

Lee · 1 December 2023

★★★★★ 1/5

Trustpilot

223 Beacon Road

223 Beacon Road, avoid vendors at all costs.

Mitchell · 2 September 2026

★★★★★ 5/5

Trustpilot

Have used Your Move before

Have used Your Move before, it gave me the confidence that I will get a great service, personal and individual attention. Strongly recommend them.

Mr · 14 May 2026

★★★★★ 4/5

Trustpilot

Good trustworthy service

Very friendly staff. Knowledgeable about the area the bungalow was in. Kept me updated with viewings arranged and the outcome. Useful app to track interest. As I’m a fair way away advised me on state of the property and suggested ways to improve the appearance, eg tidying the garden, reducing the amount of furniture etc. My only slightly negative comment is the price the bungalow was originally put on the market for. In hindsight, with all the work needing doing, it was put on way too high initially. A good job all in all.

Sheila · 27 September 2024

★★★★★ 5/5

Trustpilot

Very professional experience

Very professional experience from the initial visit to the house sale. No real pressure. Excellent communication and explanations during the process. Highly recommend.

Gareth · 20 May 2026

★★★★★ 5/5

Trustpilot

Helpful estate agents

Helpful estate agents, always attentive and available for a call. Helped us communicate with the seller easily and took care of much of the admin.

Sam · 5 May 2026

★★★★★ 5/5

Trustpilot

Your Move Andrew Nicholson have been…

Your Move Andrew Nicholson have been the managing agent for my rental property for 5 years and also helped me with the initial purchase and final sale of the property. Andrew has always gone above and beyond in delivering excellent service. Andrew and his team have always been friendly and offered great advice. They have also been very attentive to my tenant and resolved any questions or issues with the property swiftly and professionally. I can't rate them highly enough.

Miles · 7 November 2023

★★★★★ 5/5

Trustpilot

Excellent service

Excellent service from David, Stephen and the team. Nothing was too much trouble and they were a pleasure to deal with.

Customer · 22 January 2026

★★★★★ 1/5

Trustpilot

The experience of Your Move isn't very…

The experience of Your Move isn't very good. The are unbelievably slow in answering messages, answering emails, speed in paying back the renter with overpaid rent and deposits. They basically disappear and go silent, emails sent ro the business and ro the specific person at Your Move dealing with rent. However it seems they can delay responses as long as they want. So far I'm waiting 12 days for a response ro money owed to me. Your Move are quick enough to chase us renters when we may be a day late in paying but Your Move have no interest and no specific timescales seemingly in returning money owed to customers. WOULD THAT BE CONSIDERED THEFT? It would be if I did this. Not good at all.

Craig · 12 September 2024