Your Move Murray Rogers, Bromwich reviews in Solihull

★★★★★ 1/5

Google

The worst agency i have ever dealed with - i’d rather call them partners in crime to dodgy landlords. Since 2.5 year we are basically living in maintenance in a house where the landlord missing to comply with the basic health and safety checks and maintenance. . We have a mould issue which we asked to be sorted months ego but nothing happened. Why is extremely dissappointing is that we have applied to fostering but because the mould , which both landlord and agency aware of - our application has been blocked. We have wasted time, money , and a child lost the chance to have a home because of this greedy lazy people!

Eva · 24 October 2023

★★★★★ 5/5

Trustpilot

House Sale - Made Easy

A very difficult thing to do, having to sell my Dads house. Daniel & Siubhan at Your Move made this as easy as it could possibly be. Communications were good and the way the house advertised on the market using multi media and 3D technology was very impressive. We don't live close to the house, so they took care of everything regards viewings etc.

Phil · 3 September 2024

★★★★★ 5/5

Trustpilot

We are 4 students finding a house to…

We are 4 students finding a house to rent for second year. Our estate agent Layla was really helpful and made the process really easy.

Sienna · 10 December 2025

★★★★★ 1/5

Trustpilot

Use any other estate agent

They should give one point of contact to make it easier for updates and for lines of communication to be open. Every time I am promised a call back it doesn't happen. The complaints process is a joke. They are happy to take money for a service that they do NOT provide. I'm not giving further information as you've had plenty of chance to resolve the issues before it got to this point, I've had enough. This was a last resort to stop others having to go through what I have. Even if you gave me all my money back (which you wouldn't) then I wouldn't consider it resolved. Your staff need completely retraining and you need to review your policies and actually put customers first.

E · 23 August 2024

★★★★★ 1/5

Trustpilot

They are the must unprofessional company I have ever dealt with.

They are the must unprofessional company I have ever dealt with. I would avoid! To be fair though, it's maybe not the whole company at fault, just the lettings and the sales side of things. They are an absolute joke. I sent in complaint and all they did was either lie to me, fob me off, or just ignore my emails. The only way I found to have my emails answered was to cc in the CEO of the company. He's easily found on google. But even then they still lied and fobbed me off. They are a disgrace!

Thomas · 21 August 2024

★★★★★ 5/5

Google

Selling my late father's home was a big deal for us as a family and I can honestly say that Dennis was a big help to me in making sure that things went according to plan. I wouldn't hesitate to recommend them to anybody.

Janet · 23 May 2025

★★★★★ 1/5

Trustpilot

i would like to talk about this scammer…

i would like to talk about this scammer company. when you rent a house they are the best, when you need something... they don't know how to answer, nor will they solve the problems. when you finish the contract with them and you want to move somewhere else with another company or move to your own house and you didn't agree with them everything starts (I mean the deposit you pay at the beginning of the contract through this company) hell starts . don't hand over the keys until your house is inspected and the money is in your account. just like they do when they take your money too, do you like the house? give the money up front and don't check the house with you. that's what you should do too. come see the house first, give me the deposit and I'll give you the key. This company will take the key under the pretense that they will check the house later…..after which it is already rented to someone else and later you will struggle to get the deposit back. of course they will cut you as much as they want and you can't do anything. you will accept to cut, but you will receive your money as long as they want. do not rent through this company. worst company i have come across in ukSo when you think to rent just read the contract and you will see everything is against you. I had big problems with rats, I call them, they pass me to their services, I get email from them and after 4 months I decide to move. I spend lot of money to solve the problem with rats that I had on my loft but they didn’t care. I decided to move and they didn’t want to see the house with me pretending is another company that should see the house. I get first answer after 2 weeks. Deposit I had to wait for long. They cut some money ( a lot for reasons what they told me) in the end just to finish I accepted. They send email in 5-10 working days I will have money in my account. After 15 working days I call they and they told me the landlord have to release the money .They play with our money. Company like this shouldn’t even have to exist. I will like to give less feedback but I can’t

Alin · 19 August 2024

★★★★★ 5/5

Trustpilot

Market and regulatory advice

Recent valuation, market and regulatory advice has been very appreciated. Top knowledge and extremely helpful. Highly recommend

Thomas · 13 June 2026

★★★★★ 5/5

Trustpilot

Top team many thanks

Help me my mortgage advice and then buy my house, great team and easy to deal with.

Campbell · 12 June 2026

★★★★★ 5/5

Trustpilot

Helpful Agent

Honestly I would not have gotten this house, but the guys were very helpful. Most especially Jade.Wow! I'm so greatfull for the patience she had, gave us every chance their is, every options available, she went above and beyond and I can't thank her enough. So far the best estate agent I've ever had to deal with.

Wasiu · 20 November 2024

★★★★★ 5/5

Google

As this was the first time we had moved home after living in the same property for 40 years Rosie was brilliant from start to finish. She was very helpful and responded promptly to any queries we had. Very polite and courteous an all round good experience

Carol · 1 April 2025

★★★★★ 1/5

Trustpilot

Gillinghamham branch have just sold my…

Gillinghamham branch have just sold my house. The communication was non existent from the start. I have asked several times for call back when I have a question and hardly get one. I have yet again phoned at 12 o'clock on the 26th August spoke to a lady who told me Mason was on a call , she said that he will be back before the end of day and will ring me. I rung back at 16:30 only to find the branch is shut and I am left to stew until Tuesday. I have had no feedback from any viewings . The service from the gillingham branch is appalling and I would never recommend or use your move again.

Darroll · 26 August 2023

★★★★★ 5/5

Trustpilot

Your move …

Went initially with purple bricks but 5 months down the line and because of their over the top ID checks it still hadn't even gone on the market. So went with your move. Flat was on the market within a week and had been sold 3 days later. Wish I had just gone with them to start with. Great service and so helpful start to finish

Andrew · 21 June 2024

★★★★★ 1/5

Trustpilot

Long Term Dissatified Tenant

Rented through Your Move for 15 years and found them extremely difficult to deal with. While incredibly efficient at taking your money this doesn't extend to actually looking after their clients needs. Issues with properties are inevitable but if you do decide to rent through Your Move, when you have maintenance issues be prepared for numerous ignored emails, unreturned calls and being bounced around various departments while they decide whose job it is to deal with your problem this week......during my time with them I was actually told by the dedicated maintenance number that they didn't deal with maintenance issues and to call my local depot!!! Also found 6 monthly inspections problematic. Reports back to your landlord aren't particularly accurate (saw my Landlord in town one day and he was totally unaware of some potentially significant structural defects). Didn't turn up one day for an inspection and told me I didn't answer the door (even though it was a sunny day and I was sat outside next to the front door!!!) and also conducted an inspection without appointment in my absence telling me they tried calling but I didn't answer my phone....seemingly unaware mobiles have a MISSED CALL log....Funny NO missed call!!! I could go on but I think you get the idea.

Steve · 6 July 2024

★★★★★ 5/5

Trustpilot

Brilliant estate agents

After over a year and a half of my house being on and off the market with a no names mentioned strangely “popular” online estate agent, I was ready to give up all together with getting my house sold! Having been passed from pillar to post, left with a bill and my house still on the market I needed a new estate agent asap. I had dealt with Andrew on a few times whilst house searching my self. I decided to part ways with said online estate agent and contacted Andrew for the sale of my own home. The property is a shared ownership and most estate agencies are very reluctant to help out but Andrew was great, viewing started quickly and an offer soon came in with in a few weeks. Really understanding of the process and has supported me through out one of the most stressful times I’ve ever had. Your move has assisted me with so many things during this process, one of which was changing solicitors, chasing for updates and communicating back to me just for an update even if it were to say there was no update! But it’s that communication and constantly being in the loop from both buyer and seller side that I commend Andrew and the Your move team for. Karen is also so lovely and super helpful! Not that I want to anytime soon but if I had to sell up again I’ll be contacting them for sure! Thank you so much!

JE · 20 July 2023

★★★★★ 1/5

Trustpilot

If I could give no stars I would

I have now had several discussions with management at Your Move and been able to resolve the issues I had with the service they had provided me. The If I could give no stars I would. My experience of Your Moves landlord management service has been abysmal. I have found it to be an expensive waste of money as Your Move turns their back on landlords when problems arise, leaving landlords to deal with any issues, including emergencies, without help or support. I have found them to offer a pointless, but expensive management service . While there have been a couple of staff members who have been polite and helpful, at the early stages of Your Moves involvement now that issues have arisen other staff have been evasive, unhelpful and unsupportive in their actions and inactions. In my experience at times Your Move staff have been outright rude to me, displaying what I have experienced as a passive aggressive attitude. I truly did not expect to pay for a management service to then have to deal with everything myself and be spoken down to. I now plan to sell my property and take yet another rental home off the market because I just cannot stand the stress of renting out a property despite paying a large amount for a management service.

Jenny · 2 July 2024

★★★★★ 5/5

Trustpilot

Seamless and excellent customer service

I recently found a property through Your Move and it was an absolute delight to work with Lucy. She made everything very easy for us and worked really hard to help us secure our desired home. Even though we weren’t local to the property, Your Move had set processes in place to have our details received at a branch near us and made the process very seamless. I would definitely recommend them and thank you Lucy.

Opeyemi · 24 October 2023

★★★★★ 1/5

Trustpilot

Oliver hurren your move oliver james gorleston

How embarrassing for the director Oliver hurren who himself owned the property I rented. Lets the property get in such a state and doesnt do serious repairs that I was left with no choice but to call environmental health and he gets an improvement notice issued against him. The property has serious subsidence, a 3cm crack along the entire wall and ceiling. Looks like the ceiling is going to cave in any moment and actual rain water leaking through the kitchen ceiling and all he does is make excuse after excuse after excuse and does nothing. Also has the cheek to increase the rent while the place is in the disrepair it is. You might have more luck if your landlord doesn't work for the company and actually cares about their property and spends money on maintaining it. I'm leaving the property and he puts up the rent while not even attempting to do anything about repairing it

Melissa · 14 June 2024

★★★★★ 2/5

Trustpilot

Really disappointing landlord service…

Really disappointing landlord service from Brighton branch. They never respond to queries even if you chase them. It’s like they just can’t be bothered. Avoid.

Lily’s · 14 March 2026

★★★★★ 5/5

Trustpilot

1st class service

Whilst the sale has not yet concluded, I can say that from the first contact requesting a valuation, to the advertising of the property, the visits, the speed of receiving offers and the general advise and updates that the team need to be congratulated on their friendly and professional service. A buyer for the property at the right price was found in under a week!! All round 1st class service Thank you

DODDS · 15 October 2024

★★★★★ 5/5

Trustpilot

Great service

Great service, very friendly and helpful and handled everything from start to finish

Christopher · 12 June 2026

★★★★★ 4/5

Trustpilot

Company were very good at communicating…

Company were very good at communicating and quickly had viewers and timelines organised. Disappointed that I had to pay a fee upfront for photographs.

Maureen · 10 October 2024

★★★★★ 4/5

Trustpilot

Denise was the real mover and shaker in…

Denise was the real mover and shaker in the office for me. She was the one who made it all happen. Friendly staff team.

KB · 5 October 2024

★★★★★ 5/5

Trustpilot

Great service from start to finish

Great service from start to finish. All the staff very very helpful.

RickyU · 12 June 2026