Trusted Agent profile · Solihull
★★★★★
1,149 reviews across 2 platforms
256 Chester Road, Castle Bromwich, Birmingham, B36 0JE, Solihull, B36 0JE
Your Move's office in Solihull, at 256 Chester Road, is rated 4.2 out of 5 across 1,149 reviews on two platforms, including 61 Google reviews rated 3.8.
Every review we hold for the Solihull office, from every platform, shown as written. First names only.
5/5
TrustpilotHelpful Agent
Honestly I would not have gotten this house, but the guys were very helpful. Most especially Jade.Wow! I'm so greatfull for the patience she had, gave us every chance their is, every options available, she went above and beyond and I can't thank her enough. So far the best estate agent I've ever had to deal with.
1/5
TrustpilotGillinghamham branch have just sold my…
Gillinghamham branch have just sold my house. The communication was non existent from the start. I have asked several times for call back when I have a question and hardly get one. I have yet again phoned at 12 o'clock on the 26th August spoke to a lady who told me Mason was on a call , she said that he will be back before the end of day and will ring me. I rung back at 16:30 only to find the branch is shut and I am left to stew until Tuesday. I have had no feedback from any viewings . The service from the gillingham branch is appalling and I would never recommend or use your move again.
5/5
GoogleAs this was the first time we had moved home after living in the same property for 40 years Rosie was brilliant from start to finish. She was very helpful and responded promptly to any queries we had. Very polite and courteous an all round good experience
5/5
TrustpilotYour move …
Went initially with purple bricks but 5 months down the line and because of their over the top ID checks it still hadn't even gone on the market. So went with your move. Flat was on the market within a week and had been sold 3 days later. Wish I had just gone with them to start with. Great service and so helpful start to finish
1/5
TrustpilotLong Term Dissatified Tenant
Rented through Your Move for 15 years and found them extremely difficult to deal with. While incredibly efficient at taking your money this doesn't extend to actually looking after their clients needs. Issues with properties are inevitable but if you do decide to rent through Your Move, when you have maintenance issues be prepared for numerous ignored emails, unreturned calls and being bounced around various departments while they decide whose job it is to deal with your problem this week......during my time with them I was actually told by the dedicated maintenance number that they didn't deal with maintenance issues and to call my local depot!!! Also found 6 monthly inspections problematic. Reports back to your landlord aren't particularly accurate (saw my Landlord in town one day and he was totally unaware of some potentially significant structural defects). Didn't turn up one day for an inspection and told me I didn't answer the door (even though it was a sunny day and I was sat outside next to the front door!!!) and also conducted an inspection without appointment in my absence telling me they tried calling but I didn't answer my phone....seemingly unaware mobiles have a MISSED CALL log....Funny NO missed call!!! I could go on but I think you get the idea.
Hi Steve,Sorry to read your review - We take all customer concerns very seriously and aim to address them as swiftly as possible. To assist you further, we need more specific information about your situation. You will receive a request directly from Trustpilot shortly, asking for additional details. Once we have this information, we will be able to look into your issue more thoroughly. We appreciate your patience and understanding as we work to resolve this matter.Regards,Your Move
5/5
TrustpilotBrilliant estate agents
After over a year and a half of my house being on and off the market with a no names mentioned strangely “popular” online estate agent, I was ready to give up all together with getting my house sold! Having been passed from pillar to post, left with a bill and my house still on the market I needed a new estate agent asap. I had dealt with Andrew on a few times whilst house searching my self. I decided to part ways with said online estate agent and contacted Andrew for the sale of my own home. The property is a shared ownership and most estate agencies are very reluctant to help out but Andrew was great, viewing started quickly and an offer soon came in with in a few weeks. Really understanding of the process and has supported me through out one of the most stressful times I’ve ever had. Your move has assisted me with so many things during this process, one of which was changing solicitors, chasing for updates and communicating back to me just for an update even if it were to say there was no update! But it’s that communication and constantly being in the loop from both buyer and seller side that I commend Andrew and the Your move team for. Karen is also so lovely and super helpful! Not that I want to anytime soon but if I had to sell up again I’ll be contacting them for sure! Thank you so much!
1/5
TrustpilotIf I could give no stars I would
I have now had several discussions with management at Your Move and been able to resolve the issues I had with the service they had provided me. The If I could give no stars I would. My experience of Your Moves landlord management service has been abysmal. I have found it to be an expensive waste of money as Your Move turns their back on landlords when problems arise, leaving landlords to deal with any issues, including emergencies, without help or support. I have found them to offer a pointless, but expensive management service . While there have been a couple of staff members who have been polite and helpful, at the early stages of Your Moves involvement now that issues have arisen other staff have been evasive, unhelpful and unsupportive in their actions and inactions. In my experience at times Your Move staff have been outright rude to me, displaying what I have experienced as a passive aggressive attitude. I truly did not expect to pay for a management service to then have to deal with everything myself and be spoken down to. I now plan to sell my property and take yet another rental home off the market because I just cannot stand the stress of renting out a property despite paying a large amount for a management service.
Dear Jenny,I am sorry to hear you have been unhappy with the service. I understand that Matt from the branch has called to apologise for the issues on the day, and I understand although it is not an excuse that on the day of the ceiling collapsing, we had colleagues in the office that were unexperienced with dealing with this type of emergency and the advice they were offering in terms of contacting your insurance company could and should have been dealt with differently and more empathetically. Going forward the Associate Director and Lettings Manager of the branch have advised that they will deal with your property personally going forward.Regards,Your Move
5/5
TrustpilotSeamless and excellent customer service
I recently found a property through Your Move and it was an absolute delight to work with Lucy. She made everything very easy for us and worked really hard to help us secure our desired home. Even though we weren’t local to the property, Your Move had set processes in place to have our details received at a branch near us and made the process very seamless. I would definitely recommend them and thank you Lucy.
1/5
TrustpilotOliver hurren your move oliver james gorleston
How embarrassing for the director Oliver hurren who himself owned the property I rented. Lets the property get in such a state and doesnt do serious repairs that I was left with no choice but to call environmental health and he gets an improvement notice issued against him. The property has serious subsidence, a 3cm crack along the entire wall and ceiling. Looks like the ceiling is going to cave in any moment and actual rain water leaking through the kitchen ceiling and all he does is make excuse after excuse after excuse and does nothing. Also has the cheek to increase the rent while the place is in the disrepair it is. You might have more luck if your landlord doesn't work for the company and actually cares about their property and spends money on maintaining it. I'm leaving the property and he puts up the rent while not even attempting to do anything about repairing it
Hello Melissa,Sorry to read your review.We take your feedback extremely serious.As you are aware the Landlord has an insurance claim going through to address the crack to the rear of the property, we have advised you that we are waiting to hear back from the insurers and will keep you updated on the progress. We apologise for the delay but this is out of our control. The only other issue raised on the improvement notice from the council was a broken window handle which has been replaced.If you have any queries then please do get in touch with the branch so we can resolve.Regards,Your Move
5/5
Trustpilot1st class service
Whilst the sale has not yet concluded, I can say that from the first contact requesting a valuation, to the advertising of the property, the visits, the speed of receiving offers and the general advise and updates that the team need to be congratulated on their friendly and professional service. A buyer for the property at the right price was found in under a week!! All round 1st class service Thank you
We appreciate your kind words and are thrilled to hear about your positive experience. We strive to provide exceptional service and are delighted that our team exceeded your expectations.
2/5
TrustpilotReally disappointing landlord service…
Really disappointing landlord service from Brighton branch. They never respond to queries even if you chase them. It’s like they just can’t be bothered. Avoid.
Thank you for taking the time to leave a review. We're sorry to hear that you've had a frustrating experience, as this is certainly not the level of service we aim to provide. We’ve been unable to locate your details on our system or any recent correspondence linked to this review. If you could please contact us directly at brighton@your-move.co.uk with your details, we would really appreciate the opportunity to look into this further and assist you.
4/5
TrustpilotCompany were very good at communicating…
Company were very good at communicating and quickly had viewers and timelines organised. Disappointed that I had to pay a fee upfront for photographs.
We appreciate your feedback and are glad you found our communication and organization helpful. We understand your disappointment about the upfront fee for photographs. We strive to provide the best possible service and value to our customers.
5/5
TrustpilotGreat service
Great service, very friendly and helpful and handled everything from start to finish
Hi Christopher, Thank you for taking the time for leaving the review! YMDumfries 🙂
4/5
TrustpilotDenise was the real mover and shaker in…
Denise was the real mover and shaker in the office for me. She was the one who made it all happen. Friendly staff team.
We're so glad to hear you had a positive experience! We appreciate your kind words about Denise and the team. We strive to provide excellent customer service and are happy to hear that Denise went above and beyond to make your experience a great one.
5/5
TrustpilotGreat service from start to finish
Great service from start to finish. All the staff very very helpful.
Hi Ricky, Thank you for the lovely 5 star review! YMDumfries 🙂
5/5
Trustpilotthe agent was very friendly and kept us…
the agent was very friendly and kept us informed throughout. All staff have been extremely helpful.
We are so pleased to hear that our team provided such friendly and informative service throughout your experience. Regards, Your Move
5/5
TrustpilotEverything from start to finish was…
Everything from start to finish was kind, helpful and professional. Mr Calum Parker, manager, was exceptional, took time to come and visit me at all times in my own home.
5/5
TrustpilotCouldn't fault the team at your move so…
Couldn't fault the team at your move so helpful and kind due to the difficult circumstances of selling my late father's house. Great communication would highly recommend.
5/5
GoogleSafe to say I had a complex conveyancing process. However, Dennis and Rosie did their utmost to streamline each step and chase solicitors for responses. They helped to mediate both sides and push for completion at the latter stages. They gave regular updates which helped to reassure me during the purchasing process. It certainly felt that we approached issues as a team and prompt action was taken to address them. Thank you both very much for all of your help 😊.
5/5
TrustpilotWe bought a property recently through…
We bought a property recently through Mike Porter at You Move and he was brilliant. Really down to earth, helpful and never pushy, which made the whole process fee so much easier and stress free. He brought a great energy to everything and felt very different from the usual estate agent experience. I’d happily recommend him.
5/5
TrustpilotGreat experience
Great experience, sold house within 4 days. Proactive and good communication.
Hi there, Thank you for leaving the 5 star review. It has been a pleasure working with you! YMDumfries 🙂
5/5
TrustpilotThe two real estate agents that showed…
The two real estate agents that showed us around the property were both very lovely
We're so glad our agents provided a lovely experience. Thank you for your kind words! Regards, Your Move
1/5
TrustpilotIncompetence at it’s best …
The level of incompetence within your accounts team is absurd and is affecting me financially. I don’t deserve this after over 10 years of using your services I am seriously considering going elsewhere as no one cares. Called x 3 today and was assured my money will be in my account by end of business today and still I have nothing. No one even called me that you had not done the paperwork correctly until I called again. No apology for the stress and inconvenience caused. I am not impressed at all.
Hi Tammy,We're truly sorry to hear about the challenges you've faced with our accounts team and the inconvenience it has caused you, especially after your long-standing relationship with us. Your frustration is understandable, and we apologize for not meeting your expectations. A request for more information will be sent to you through Trustpilot to gather additional details to address these concerns promptly.Regards,Your Move
4/5
TrustpilotVery fast and straightforward call to…
Very fast and straightforward call to arrange a viewing. Viewing carried out in same day and offer made the following day. All went smoothly.
Hi Stanley,Thank you for your kind review. We're delighted to hear that you found the process of arranging a viewing and making an offer so smooth and efficient. We strive to provide a positive experience for all our customers.Regards,Your Move
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