Every review we hold for the Solihull office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotNot get you thinking you have a …
Not get you thinking you have a chance with a property show you round come to your house to valu and then ring you and tell you theyve sold to someone else not good business ethics disgrace plus one of there gentleman was nasty on the phone appalling worse since went in kettering shop to see if they could help manager staired at me with vicious look really freaked me out
Graham · 14 June 2024
Agent replied · 23 November 2024
Hi Graham,Sorry to read your review. We would like to investigate this further for you. You will receive a request for more information via Trustpilot.Regards,Your Move
★★★★★ 5/5
TrustpilotVery helpful and friendly staff
Umesh · 8 June 2026
Agent replied · 23 June 2026
Thank you for your review have a great day
★★★★★ 5/5
GoogleBought a house from a seller YourMove Castle Brom represented. Safe to say it was a very difficult purchase due to various factors, but Dennis and Rosie were always on the case and kept in touch with me to pass on any new info. They are a credit to the branch and I would definitely work with them in the future. Thanks both!
Mihai · 28 December 2023
★★★★★ 5/5
TrustpilotGreat local agent!
Lovely approachable staff. They were knowledgeable and really helpful not just with selling our property but advising on our purchase! Alex did a great job of getting pricing right and the promotional photographs. Girls were all fabulous and friendly. Lovely having a local office to pop in with quick questions!
Mrs · 28 August 2024
★★★★★ 5/5
TrustpilotLyndsey who walked us through he…
Lyndsey who walked us through he selling process was exceptional with informed information and always on hand.
NordVPN · 5 March 2026
Agent replied · 20 March 2026
We're happy to hear that the selling process was exceptional for you. Thank you.
Regards,
Your Move
★★★★★ 5/5
TrustpilotBest service ever
From day 1 initially letting for 2 years very happy with service and efficiency. Staff are always pleasant and helpful and prompt when dealing with enquiries. When selling we decided to stay with your move and again service first class. Leseley and Lorna have been amazing and kept us informed through every process. Would 100% recommend using Your move. Janice and Ricky
Janice · 24 October 2024
Agent replied · 23 November 2024
We're so happy to hear about your positive experience with our services. It's wonderful to know that you were pleased with both our letting and selling services. We're proud of our team and their dedication to providing excellent customer service. Thank you for your kind words about Lesley and Lorna, we'll be sure to pass on your feedback.
★★★★★ 1/5
TrustpilotForce to pay unnecessary money for…
Force to pay unnecessary money for check ID. That is should pay me buyer.
CHUN · 24 October 2024
Agent replied · 23 November 2024
Hi there,We understand your frustration with the ID check process. We strive to provide a secure and reliable experience for all our customers. We appreciate your feedback and will take it into consideration as we continue to improve our services.Regards,Your Move
★★★★★ 5/5
TrustpilotQuick sale
Abigail, Ashleigh, Shannon and Louise were a pleasure to deal with. They have called me regularly to keep me well informed and updated with the progress of the sale. They were very clear when dealing with any aspect of the sale and advised me of any issues that needed dealing with throughout the process.
GEORGE · 7 June 2024
★★★★★ 5/5
TrustpilotVery friendly and helpful
Very friendly and helpful. xxx
Linas · 31 May 2026
Agent replied · 23 June 2026
We are so glad you enjoyed your experience. We appreciate your kind words.
Regards,
Your Move
★★★★★ 1/5
TrustpilotYourMoveDenton not received deposit back
YourMoveDentonIf I could give them a no star I would. Moved out of the property in August and still waiting on my deposit back! Being passed from person to person and still get nowhere. They say it’s MyDeposit who need to give it back, MyDeposit said they’re waiting to get something back from YourMove, YourMove say they’ve done everything then MyDeposit say it’s YourMove who needs to release it back to us.. absolute joke! 2 months and no deposit back!
Jade · 31 October 2023
Agent replied · 23 November 2024
Hi Jade,Sorry to read your review about your experience with one of our branches. We take your comments seriously and would like to investigate this matter further. We will be sending a request for more information to you via Trustpilot.Regards,Your Move
★★★★★ 1/5
TrustpilotVery disappointed from the service very…
Very disappointed from the service very unprofessional behaviour when you leave the property . I let property from them from last 2 years the letting team is good when they offer you a property bit when your tenancy period end their behaviour change dramatically as off with me waiting for my deposit or even a reply from last 45 days and even they are not responding on call
Saqib · 29 June 2024
Agent replied · 23 November 2024
Hi Saqib,Sorry to read your review. We would like to investigate this further for you. You will get a request from Trustpilot for more information.Regards,Your Move
★★★★★ 5/5
TrustpilotGreat service
The meeting with Ella from your move was very helpful I found Ella very friendly and knowledgeable
Walter · 7 October 2026
★★★★★ 5/5
TrustpilotI will give Ms Karina ⭐️⭐️⭐️⭐️⭐️ as she is…
I will give Ms Karina ⭐️⭐️⭐️⭐️⭐️ as she is warm, accommodating and professional towards us. She is very helpful with our queries, she replies and follow us up quickly if we need to submit more documentation with regards to the property. She is making the process easy for us. Thank you as well to Mason and to the whole team🤞🏼🤞🏼🤞🏼
Karen · 31 October 2024
Agent replied · 23 November 2024
We appreciate your kind words and are thrilled to hear about your positive experience. It's wonderful to know that Karina provided such exceptional service and made the process smooth for you. We're proud of our team and their dedication to providing excellent customer care.
★★★★★ 5/5
TrustpilotProfessional
Professional. Good advice. Friendly. Excellent comminications.
Mr · 14 May 2026
Agent replied · 27 May 2026
We're happy to hear you had a good experience. Thank you for your kind words!
Regards,
Your Move
★★★★★ 1/5
TrustpilotDO NOT RENT WITH THIS COMPANY
Extremely unprofessional . Constant problems getting anything in the property fixed the house was still leaking when we moved out . Steep rent increases every year !! We left the house spotless even put a new toilet seat new seals round the bathroom and kitchen and touched up all the paint .Two months later we still haven’t seen a penny of our deposit . The agents have done nothing at all to help they have made it worse by giving us the wrong advice .Do not rent with this company!!
Gareth · 6 October 2023
Agent replied · 23 November 2024
Hi Gareth,Sorry to you have been misinformed. We would like to look into this for you, we have sent a request for more information. This will come directly from Trustpilot.Regards,Your Move
★★★★★ 1/5
TrustpilotHorrible company
Horrible company! We tried to sell our home with Your Move and found them very unhelpful and unresponsive! We had multiple issues with buyers which we feel Your Move should have vetted them properly prior to ensure this would not happen. We moved to a new agent and they threatened us regarding the pictures used - pictures of OUR HOME. Avoid!!!
RUTH · 7 October 2024
Agent replied · 23 November 2024
Hi Ruth,Sorry to read your review. We would like to investigate this further for you but will require more information. You will get a request for more information from Trustpilot.Regards,Your Move
★★★★★ 5/5
TrustpilotGreat customer service
Great customer service. Kept us inormed throughout the process. Friendly helpful staff every step of the way.
Alan · 1 October 2026
★★★★★ 1/5
TrustpilotWish I’d never rented my property…
Wish I’d never rented my property through this company. No inspection done for over a year which goes against the contract yet they’re unwilling to admit any liability for damages caused by the tenants which have amounted to well over £1000. So much stress caused by this company which makes me regret renting at all. Definitely recommend finding another company.Edit: Your Move requested the information through Trustpilot as per their reply which I immediately supplied, but I’ve not heard anything from them (it’s now 24/09). I hope this shows the legitimacy of my comments as once again they’re not taking responsibility and are avoiding contacting me.
Miss · 24 September 2023
Agent replied · 23 November 2024
Dear Miss X,Thank you for sharing your feedback regarding your experience with Your Move. We're genuinely sorry to hear about the issues you've encountered, and we appreciate your patience as we address them.In order to fully investigate your concerns and provide a thorough response, we would like to gather more information from you. The request will come from Trustpilot.Regards,Your Move
★★★★★ 1/5
TrustpilotIf I could give a lower rating I would
If I could give a lower rating I would. Never use Your-Move to manage your rental property. The letting management team have zero communication skills and they use the most unreliable service team to do work on the properties. I have waited a month to get a reply to an email, I am trying to cancel my full management service with them and they are not responding to any emails/calls. Every time I call I am speaking with someone new who has no information or power to do anything about the cancellation. I feel they are dragging out the process to gain more profit and it is just not acceptable. I have waited over 5 months for a boiler to be serviced. The worst company I have ever dealt with.
TJ · 13 September 2023
Agent replied · 23 November 2024
Hi TJ,We are deeply sorry to hear about your experience with Your Move. Your feedback is important to us, so we have requested more information from you so that we can look into this further. This request will come directly from Trustpilot.Regards,Your Move
★★★★★ 1/5
TrustpilotYour move Bad communication and underhand buisness practice
Your move when they don't want to refund the deposit will use every stone walling trick, not answering emails, transfer to another department who will transfer you to some where else, they are the smiling assassins really nice and polite to your face with knowing that they not going to help. its all a game to them. take your money and run.
Tony · 6 September 2024
Agent replied · 23 November 2024
Hi Tony,We understand your frustration and apologize for the experience you've described. We strive to provide excellent customer service and are disappointed to hear that your expectations were not met. We would like to investigate this further, you will receive a request for more information from Trustpilot.Regards,Your Move
★★★★★ 4/5
TrustpilotWe felt at ease and happy to sell our…
We felt at ease and happy to sell our property with your move
E · 5 March 2026
Agent replied · 20 March 2026
We're happy to hear that you felt at ease and happy selling your property with us. Thank you for your positive feedback.
Regards,
Your Move
★★★★★ 1/5
TrustpilotUnprofessional and actually super Rude . Avoid at all coasts
Agreed on an appartment Viewing at 11. Made lots of arrangements and travelled a long distance to be there on time . Recieved multiple email and text confirmation, even contacted them by phone 2 days before the viewing to confirm timing and that the viewing is going ahead. To our surprise, no one showed up after an hour of chasing we were told the agents car is not working snd they are trying to fix it! And hour later not even an apology.
Ghazi · 29 July 2023
Agent replied · 23 November 2024
Hi Ghazi,We're truly sorry for the inconvenience you've faced during your planned apartment viewing. We'd like to investigate this matter further to ensure it doesn't happen again. Expect a Trustpilot request for more information to help us address your concerns.Regards,Your Move
★★★★★ 1/5
TrustpilotA utter rubbish company
A utter rubbish company! Went to view a property (vacent) and they could only do it in a week and a 1/2 time when they were doing a check on the property. Then the morning of the viewing they lost the keys - this then pushed the viewing back 2 weeks, with me constantly chasing! I then put an offer in and didn't hear back so looked else where and they called me 3 days later saying he would accept it, I looked at it again and when it to speak to the mortgage adviser to find out he wanted more, so increased my offer and they didn't call me back for 3 days! No update or anything. It is an awful company and will never look at properties with you as a sales agent, or use you to sell my property!
Jon · 26 July 2023
Agent replied · 23 November 2024
Hi Jon,Thank you for taking the time to share your experience with us. We apologize for the inconvenience and frustration you encountered during your property viewing and offer process.We would like to look into this further, we will send you a request for more information and this will come from Trustpilot.Thanks,Your Move
★★★★★ 1/5
TrustpilotWe have moved in around 1.5 months ago
We have moved in around 1.5 months ago, and when we had moved in, the property was disgusting, there was dust literally everywhere, the furniture was not arranged and the balcony was filled with pigeon droppings. And after all the discussions, finally they had arranged a cleaner after 6 days.Then the dishwasher was not working since we moved in, they took around 3 weeks for the engineer to come in, the engineer said that the dishwasher needs to be replaced. I tried to talk to the property maintainance manager, but she keeps saying, I’m sorry , I’m sorry, but really didn’t do anything, been 5 weeks since we moved in, yet the dishwasher is still not fixed. It’s just so frustrating to deal with them.
Ashwin · 18 July 2023
Agent replied · 23 November 2024
Hi Ashwin,I'm sorry you have had issue with Your Move. We would like to look into this further, we will send you a request for more information. This request will come from Trustpilot.Thanks,Your Move
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
