Every review we hold for the Solihull office, from every platform, shown as written. First names only.
★★★★★ 4/5
TrustpilotHappy with service …..
This would have been 5 star but it took Your Move almost a week to arrange the viewing (there were problems in reaching the vendor). However making the offer and receiving confirmation of its acceptance was very quick. All staff were courteous and helpful.
Lesley · 7 August 2024
Agent replied · 23 November 2024
Hi Lesley,We appreciate your feedback and understand that the delay in arranging the viewing was frustrating. We strive to provide a smooth experience, and we're sorry that this wasn't the case. We're glad to hear that the offer process went smoothly and that you found our staff to be courteous and helpful.Regards,Your Move
★★★★★ 5/5
TrustpilotVery friendly and knowledgeable staff
Very friendly and knowledgeable staff, would 100 percent recommend to a friend.
Tom · 17 June 2026
★★★★★ 5/5
TrustpilotPositive experience
Claire & Abi kept me updated from the start making the buying process an easy one so far. Very professional & friendly service Thankyou! ☺️
H · 18 September 2024
★★★★★ 5/5
TrustpilotCommunications were very good leading…
Communications were very good leading up to viewing, Kyle was 1st class and never rushed the viewing and then did a good job in getting my offer excepted
Colin · 30 July 2024
★★★★★ 5/5
TrustpilotThe process regarding selling our property is going well
The process regarding selling our property was clearly explained without pressure.Very friendly staff in the office always welcoming and helpful.To the point of receiving an offer on our property everything has gone smoothly.The process is not yet complete to date
Lesley · 3 October 2024
Agent replied · 23 November 2024
We appreciate you taking the time to share your positive experience. We're glad to hear that the process was clearly explained and that you found our staff to be friendly and helpful. We understand that the process is not yet complete, and we are committed to ensuring a smooth and successful outcome.
★★★★★ 1/5
TrustpilotLooking to rent a property after…
Looking to rent a property after separation from hubby, emailed to arrange a viewing, very rude woman asked how many was there? Do I work? What do you do? After answering that I work full time in a hospital she tutted and said you can't afford it!!!!! Did she ask about the £60,000.00 I have in the bank??
Wendy · 4 October 2023
Agent replied · 23 November 2024
Hi Wendy,Extremely sorry this has happened to you. We have sent a request for more information. This will come directly from Trustpilot. Please put the branch you dealt with in the reference.Regards,Your Move
★★★★★ 1/5
TrustpilotAbsolutely unprofessional my brother in…
Absolutely unprofessional my brother in law he signed a contract and they promised him they gonna renegotiate the house and they didn’t the house it’s absolutely disgusting with health and safety issues and they refused to give back the deposit I’m not recommending at all absolutely disappointed and unprofessional
Chrysa · 9 April 2024
Agent replied · 23 November 2024
Hi Chrysa,We're genuinely sorry to hear about the experience your brother-in-law had with us. Your feedback is important, and we'll investigate this matter further to understand and address the concerns raised. A request for more information will be sent to you through Trustpilot to gather additional details for a thorough review and resolution.Regards,Your Move
★★★★★ 5/5
TrustpilotGreat Estate agents with professional staff
Amazing professional service from Bradley and team. He always kept me informed about progress and was very supportive and friendly in all my dealings with him.
Boyd · 13 August 2024
★★★★★ 5/5
TrustpilotAbsolutely over the moon with Your…
Absolutely over the moon with Your Move. Purchased a property, very smooth proceed and Sam was absolutely fantastic to deal with. Will definitely be using again 😊
Mr · 23 July 2024
★★★★★ 1/5
TrustpilotOur purchase fell through
Our purchase fell through, but we were not notified before the property went back online. When I called the office to discuss this, the person I spoke with was incredibly rude and dismissive when expressing our confusion and irritation of this.
Emma · 22 August 2024
Agent replied · 23 November 2024
Hi Emma,We sincerely apologize for the inconvenience and frustration you experienced. We understand how upsetting it is to have a purchase fall through without proper notification. We value your feedback and will use it to improve our communication processes.Regards,Your Move
★★★★★ 1/5
TrustpilotYour move are shocking
Your move are shocking, no customer service whatsoever, they have done nothing but let down me and my family with the house sale, felt as though we were constantly chasing them and never got back in touch with us to let us know the outcome. Awful service, do not sell your house through this company
Lily · 18 November 2023
Agent replied · 23 November 2024
Hi Lily,Sorry to read your review. We would like to look further into this matter for you so we will be sending you a request for more information via Trustpilot.Regards,Your Move
★★★★★ 5/5
TrustpilotVery friendly and experienced
Very friendly and experienced. Was kept up to date with any progress.A bit nervous at the sold sign on the property before contracts have been exchanged as this has been done twice by previous estate agents but then it fell through .
Robina · 26 August 2023
★★★★★ 1/5
TrustpilotOne star is actually to much for my…
One star is actually to much for my experience with Your Move, firstly I was told there fee is 1% of the sale price when in actual fact Any property under £150k is a set fee of £1800 so there's no incentive for the estate agent to get you the best price if your property is in this price bracket. Then I was advised to put my property up on an Auction site was told it costs me nothing any fees are paid by the successful bidder the fee is £6000, it's all in the small print. Eventually sold the property my solicitor contacted me to say they were still waiting for Your Move to send the relevant documents over so I gave them a call the manager Julie explained that they had send them and they were just having a conversation about the sale of my property I also told here the tenant had left she said "well do some painting and we'll let you know about anymore viewings", even though they had already agreed a fee and taken the property off the market
Paul · 22 March 2024
★★★★★ 5/5
TrustpilotFantastic experience using Your Move
Fantastic experience using Your Move to sell our home .Stephen was brilliant. He was very professional. Kept us updated during the process which made it stress free.100% recommend Your Move .Sold our house in 2 weeks .
Jan · 4 December 2023
★★★★★ 5/5
TrustpilotYour Move James Bareatt is excellent,highly recommended
I highly appreciate the leeds crossgate branch of your move I am buyer but i knowJames and Sandra have excellent marketing and expectation management skills.I come from another probate sale of another high street agent They takes 9 or more months .However ,your move complete my sale in 1.5 months and I found my property is a hidden gem and the previous owner kept very well in structural despite out of date furnishment.I really grateful of Your Move bringing the property Skelton Road to me.If I have any needs for sale,I must come for Your Move James Baratt
Ho · 17 March 2024
★★★★★ 5/5
TrustpilotHARLESTON NORFOLK OFFICE
HARLESTON - Best Estate agents we have used.
Kerry · 22 September 2025
Agent replied · 23 September 2025
We're happy to hear that you had the best experience with our services. It's great to know that the team kept you well-informed throughout the process and that their support was invaluable. We appreciate your recommendation and thank you for your positive feedback!
Regards,
Your Move
★★★★★ 5/5
TrustpilotFriendly and helpful service
As this is my first time selling a property and being on my own I have found your service excellent and all the staff have been friendly and helpful. So I would recommend your move to anybody selling a property anytime
Mr · 16 July 2024
Agent replied · 23 November 2024
We appreciate your kind words and are thrilled to hear that you found our service excellent. We strive to make the selling process as smooth and stress-free as possible, especially for first-time sellers. We're glad our staff was able to provide you with the support and guidance you needed.
★★★★★ 5/5
TrustpilotA company that goes above and beyond.
I have used Your Move to rent a property for many years and they have always gone above and beyond when it comes to helping me find tenants, and in the ongoing running of the property. The property is old and there have been many issues along the way that have needed to be addressed. Your Move has always taken the time to help me fix any problems that have arisen. No matter how big the problem, Your Move will always take as much time as needed to give me all the help I need and greatly relieve any stressful situations that occur.
Paul · 5 March 2024
★★★★★ 1/5
TrustpilotSo far 11 days and no deposit received
After my tenancy agreement ended, I'm still waiting for my deposit to be returned!I contacted the landlord who told me they agreed that it was OK to be released. I have a copy of the email sent from landlord to "your move " Its now day 11 and still waiting on £720!!Disgusting service!!"Jess Martin" needs sacking !!
· 24 July 2023
Agent replied · 23 November 2024
Hi there,Sorry to read your review. Although it may take some time for your deposit to be returned to you, we would like to look into this further for you. We will send you a request for more information, this will come from Trustpilot.Thanks,Your Move
★★★★★ 5/5
TrustpilotGeorgie was quick to respond
Georgie was quick to respond, and was very good at advising us to get the home we wanted. She did a great job
Chris · 6 August 2024
★★★★★ 5/5
TrustpilotJust sold through Your Move
Just sold through Your Move. Excellent service at every point. Stephen from Your Move did an initial evaluation for the purpose of Probate. He was extremely helpful so when we came to sell we decided to use Your Move. Throughout the process he kept us updated, had no problems with viewings. All staff were friendly and helpful. Thank you!Wouldn’t use the solicitors Baker Ashley Ltd though.
Hannah · 21 October 2024
★★★★★ 5/5
TrustpilotProfessional service
This is the third time we have used YourMove and each time we have received great service, they are all very professional, polite and keep you updated with everything. We would definitely recommend them.
Mrs · 15 October 2024
Agent replied · 23 November 2024
Thank you for your kind words. We are thrilled to hear that you have had such positive experiences with our services. Your feedback is greatly appreciated and motivates us to continue delivering the best possible service to our customers.
★★★★★ 5/5
TrustpilotWe had a great experience and managed…
We had a great experience and managed to find and secure it a beautiful house thanks to Abby!
Miss · 15 October 2024
★★★★★ 4/5
TrustpilotHelpful customer experience
Helpful customer experience. Reminders and updates regularly.
Mrs · 15 September 2025
Agent replied · 23 September 2025
We're glad you found our customer experience helpful. We appreciate your feedback regarding the reminders and updates. Thanks!
Regards,
Your Move
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