Your Move Murray Rogers, Bromwich reviews in Solihull

★★★★★ 1/5

Trustpilot

DO NOT USE THIS COMPANY!!! Shocking service.

Being a landlord i was promised many things. My tenants left mid June. When they had left, an inspection was done by myself and the yourmove representative. We noticed damages up to £500, in which i notified yourmove of. As we reached mid August, i still didn't hear anything and i was trying to get through to the managers of the deposit team. They avoided picking up the phone and now we have reached October. They have notified me of nothing will be returned as I did not provide evidence. This was not advised by anyone. The poorest service i have ever received in terms of business. They are very quick to receive payments, but do not support landlords in any matter.

MR · 24 October 2023

★★★★★ 5/5

Trustpilot

I had been looking to rent a property…

I had been looking to rent a property for myself after trying every letting agencies and landlords for 2 years as I didn't have the requirements needed , but after i contacted your move again in my local area , i finally was given a chance on a property by the agent and a landlord,They were very helpful and comunicated with me throughout . I am so grateful to my local branch .

Amanda · 25 March 2024

★★★★★ 1/5

Trustpilot

WORST ESTATE AGENTS I HAVE EVER DEALT WITH

If you want to feel like your banging your head against the wall every time you want to speak to a estate agents then Your Move is the company for you. check in to our rented property in 2021 was a absolute nightmare didn't agree with Your Moves checkin report, so refused to sign and created our own detailed one with photos and descriptions. House clearly was not professionally cleaned when we moved in but was told it was, and was ignored when we were reporting that It had not been cleaned. Any problem we had over the 2 years we was there was like pulling teeth to get resolved. Now we have moved out 28days ago 2023 and are still battling to get our £2500 deposit back as they are trying to bill us for issues we reported on our original checkin report. Your move are saying that they will only work off their check in report, when we refused to even sign this and provided our own detailed version with photos. Honestly the whole thing has been horrendous and still ongoing.

Jack · 19 October 2023

★★★★★ 1/5

Trustpilot

Rude staff

Rude staff, staff talking inappropriately as I walked in. I’m an elderly woman and that’s not what I want to hear when entering a branch to speak about selling my home. Deeply saddened, smelt like cigarettes too

Shaun · 4 June 2024

★★★★★ 5/5

Trustpilot

Thanking you so much Paul Tooms in…

Thanking you so much Paul Tooms in organising so quickly the EICR Certificate for my apartment. The efficiency of Yourmove has been a huge improvement on the company I was previously with. Mrs S Mulgrew

SUSAN · 29 July 2023

★★★★★ 5/5

Trustpilot

Simply brilliant - thank you.

Tom and Your-Move team were prompt and very effective, managed to sell the property in lightning speed (STC). Very professional and great deal of experience. Would definitely recommend.

Zoheir · 31 October 2024

★★★★★ 5/5

Trustpilot

Great communication

The staff in the local office have been very good at keeping us updated on the interest in our property. They have helped us secure a good offer.

Maura · 31 October 2024

★★★★★ 5/5

Trustpilot

Sally and her team have been super…

Sally and her team have been super professional - great service - very happy so far

Matt · 28 August 2024

★★★★★ 1/5

Trustpilot

Liar Liar Pants on Fire

If I could give them a ZERO rating l would. The end of lease experience was protracted. What should have been a matter of weeks was drawn out over 2 months. And would have been longer if I hadn't been so tenacious. I was lied to throughout the whole end of lease process by Your Move employees. Maybe Your Move should know that tenants and landlords do talk and do have a good open and honest working relationship. The lies didn't even correspond to Your Move's own emails they'd already sent me!!!!I raised a dispute with the deposit holder and despite them ruling in my favour Your Move were still looking for excuses not to pay out.Thankfully I never have to privately rent again in my life. And I urge anyone who is trying to get their deposit back not to listen to Your Move's excuses and go straight to the Deposit dispute route.

Customer · 12 October 2023

★★★★★ 1/5

Trustpilot

Never in my life will I be private…

Never in my life will I be private renting again. Your move hitchin are lovely and helpful only until they get you move in.. god forbid you have any problems or need help after this as they refuse to help and tell you you need to contact the landlords instead. The landlords are absolutely awful and money grabbers. Will try anything to keep your deposit once moved out. Been waiting nearly 2 months just to speak to anyone about getting my depsoit back, keep being told that nobody is available to talk to. Apparently there’s no deadlines for the landlord to respond by so you could be waiting months, and if they are trying to deduct money from the deposit for any issues then good luck, I was told they can just keep adding and adding to the amount they wish to deduct. There’s no point in disputing it as they make it so so difficult to do that and tell you ‘you might aswell accept it or you’ll be waiting months’. Absolutely awful customer service I highly advise you to not use these estate agents.

Kayleigh · 11 October 2023

★★★★★ 5/5

Trustpilot

Everything went wellerythnt really smooth from the…

Everything went really smooth from the original viewing arrangement to having our offer accepted

Mr · 26 September 2024

★★★★★ 5/5

Trustpilot

Exceptional service

5 star service to Richard W from Yourmove blackheath branch. From the initial consultation to the final closing, Richard exhibited a level of commitment that exceeded my expectations. The knowledge of the market, attention to detail, and proactive approach were evident at every step, and I am very pleased with the result. We manage to exchange the contract within 6 weeks (given the buyer is 1st time buyer with mortgage)

John · 10 May 2024

★★★★★ 5/5

Trustpilot

Flawless from the start

Flawless from the start, we were kept informed at all stages. Special mention for Chelsea, who was always available for us and a smile that could brighten any day.

Mr · 11 October 2024

★★★★★ 5/5

Trustpilot

Harry Jarvis was excellent

Harry Jarvis was excellent- very helpful, knowledgeable and super efficient

Edwin · 22 November 2024

★★★★★ 1/5

Trustpilot

AVOID AT ALL COST

My sister and her TWO UNDER THREE year olds were made homeless after she tried to contact the keighley branch she has been lied and lied to. She reported leak in her ceiling and called numerous times they gave replies such as “no one’s working” and “no one can come out” another was “you’ll have to just get your own handy man to come out.” My poor sister baby niece and nephew can’t go back into the property as it’s deemed unsafe. They have no other solution for them and told them they need to look for homes. My sister was not cause of the ceiling coming down nor the leak this was a fault already in the property. Your move have been totally ridiculous with handling the whole situation my sister is under so much stress it’s so hard to watch her try rehome herself and two babies through no fault of there own absolutely disgusting your move hang your heads in shame

Abbie · 3 September 2023

★★★★★ 5/5

Trustpilot

Excellent service

I would highly recommend this company Very professional and Catherine was an absolute star along with Her colleagues. Very caring right till the end.SW

SW · 4 March 2024

★★★★★ 5/5

Trustpilot

Your Move were very professional and…recommended

Your Move were very professional and efficient. They smoothed the process as much as possible. Both Alan Woods and Anish Gola worked very hard on our behalf. I recommend them highly.

Ghislaine · 15 August 2024

★★★★★ 1/5

Trustpilot

Awarded £150 by The Property Ombudsman (Ref: 908292 TPO 191220222)

Your Move was fully managing my property including finding the tenant, drafting the tenancy and giving the tenant section 21 notice to vacate the property. On 10th March 2023 The Property Ombudsman awarded me £150 because the early termination section of the tenancy agreement was too open to interpretation (agreed on my Your Move), which caused my insurance company to refuse my claim for rent arrears from my tenant. The Property Ombudsman critised Your Move for not ensuring that the wording was tightened when other instances of misinterpretation had been reported to them.

John · 28 August 2023

★★★★★ 5/5

Trustpilot

House Purchase

Right from the first contact with Your Move the team have been very helpful. Matthew Addis in particular has been very helpful and kept me updated with proceedings.

Stuart · 1 October 2024

★★★★★ 1/5

Trustpilot

Useless staff and system

Keep sending me emails. Tried to unsubscribe and no luck, just keep spamming me with crap. Tried to contact on FB messenger and the website chat but just useless staff who send you the same info and don't read what you're saying. Awful system.

Sara · 2 December 2023

★★★★★ 1/5

Google

I wouldnt give it one star Rachel is a rude loud mouth with no manners emergency call to her mobile really not very professional and won't send a repair man out to property with broken boiler and the property has a four day old baby would not recommend these cowboy builders should b on rip off Britain

Natalie · 11 October 2019

★★★★★ 5/5

Trustpilot

Antonia was great

Antonia was great, and well understood what I was looking for.

Lindsay · 14 October 2024

★★★★★ 1/5

Trustpilot

Had be a guarantor for my daughter at…

Had be a guarantor for my daughter at UNIVERSITY l will never do this again with them at least 3 emails a day every day then pestering me about my employers reference l would never do anything with them again

Barry · 22 February 2024

★★★★★ 1/5

Trustpilot

Can't understand why this agent will…

Can't understand why this agent will not fit in with buyers when arranging viewings.Other agents go out their way to accommodate but this is not my experience with them.

Spikel · 10 September 2024