Trusted Agent profile · Solihull
★★★★★
666 reviews across 4 platforms
316 Stratford Road, Shirley, Solihull, B90 3DN
Smart Homes's office in Solihull, at 316 Stratford Road, is rated 4.7 out of 5 across 666 reviews on four platforms, including 632 Google reviews rated 4.8.
632
Reviews on Google
This office
17
Reviews on Facebook
Business-wide
2
Reviews on Yell
This office
15
Reviews on Trustpilot
Business-wide
Every review we hold for the Solihull office, from every platform, shown as written. First names only.
5/5
GoogleWe cannot recommend Smart Homes enough! Through the whole buying process they were helpful, patient, and went above and beyond to make sure everything went as smooth as possible for us. Moving felt so much less stressful, and we couldn't have asked for a better experience!
Dear Tom Thank you so much for your recent Google review Kind regards Jamie
5/5
GoogleWe used Smart Homes recently for the sale of our property, and despite some hiccups and a lengthy sale due to our buyer, Sue from the Sales Progression team really excelled! She was great at communicating updates with us and chasing all parties in the chain throughout! Thanks again
5/5
GoogleI originally used Smart Homes Lettings Team from 2010 to 2016 whilst renting out my property. As a first time landlord I was initially anxious but found the entire process straightforward and stress free, as a result of their experience and knowledge of the rental market in the surrounding area. With regular inspections of the property and good communication between Smart Homes, myself and the tenant I couldn't fault the efficient service I received. When the time came to sell my property Smart Homes assisted the tenant by swiftly finding a new home and I was then passed on to the Sales Team who took care of all viewings prior to the Sale; which was achieved at the asking price. Smart Homes then guided me through the sale with regular updates throughout from both Solicitors and the buyer, with a friendly, fast and professional approach. I am now looking to buy again and have visited the Mortgage Advisor at Smart Homes, who has been a huge help and highlighted numerous options. Having used 3 different departments within this local business I'm beyond impressed with the service received and feel it's only right to Thank all those involved for such a refreshing, friendly approach to letting, selling and now house hunting.
Hi Heather, Thanks for taking the time to write your kind review about your experience and the services that we have provided you with. We wish you all the best and look forward to working with you again in the future. Kind Regards, Team Smart Homes
5/5
GoogleVery professional. Totally recommended. Sold my house within days. They really know their market. Gin, from the after sales team, was amazing. She really had her finger on the pulse and even managed to persuade my sellers to wait for me through several complications. She kept me sane through the whole stressful process because I trusted her and she knew what she was doing.
Dear Pamela, Thanks for taking the time to write this review. We will make sure that your kind words are passed to Gin, and we're delighted that you have been happy with our estate agency services. Kind regards, Team Smart Homes
5/5
GoogleI can't recommend smart homes enough, Charlotte hopewood from the shirley branch was fantastic and kept me informed at every stage. As a first time buyer i had so many questions about my mortgage and she completely put my mind at rest and explained everything.
Dear Claire Thank you for your recent review I will certainly pass your positive feedback on to Charlotte our Mortgage Advisor
5/5
GoogleSmart homes have been absolutely brilliant from the start of the process right through to the end. The mortgage advice and guidance that we received from Charlotte really helped us to secure our dream home and we couldn't be happier. Thanks for everything Smart homes!
Dear Katie Thank you for recent review in relation to your dealings with Smart Homes and in-particular Charlotte our wonderful Mortgage advisor . Regards Jamie
5/5
GoogleNothing negative to say at all. The whole team are fantastic, we've had lots of contact with Josh and Helen who were brilliant; above and beyond. Never not available, they always call back, very supportive and hands on. Not a bad word to say! They know the area well and managed to get us a little over the asking price when we sold our home with them. Thanks a ton!
Dear Saba, Thank you for leaving us such a nice review, your kind words have been passed on to the whole team. Kind regards, Team Smart Homes
5/5
FacebookI have always used Jamie and the team at Smart Homes to sell my properties. The team are all friendly and helpful throughout the whole process. I received weekly updates, which meant I was fully kept informed with any developments. The property sold quickly, so I was really pleased! I would highly recommend Smart Homes to family and friends! Thank you to all!
5/5
GoogleWonderful experience and very easy to deal with. Smart Homes have a vast knowledge of the local area and were able to advise with expert advice. Communication has been amazing. They have a fantastic team who are happy to help on all matters.
Dear Rebecca Thank you so much for your kind review . Best wishes Jamie
5/5
GoogleWe sold and bought through Smart Homes. Amazing service from start to finish. Buying a house is very stressful however smart homes took a lot of the stress away. I would recommend them to anyone who is looking to sell or buy a property.
Thank you Sophie !
5/5
GoogleVery clear communication, really kind and feel that they genuinely want to support you with your sale/ purchase. Smart homes have not once been pushy and they have been really informative and helpful so far into our process.
Thank you Kara For your lovely feedback on the Smart Homes Team
5/5
GoogleExcellent level of service throughout the whole process. Great communications keeping me up to date every week. From beginning to end everything was dealt with in a courteous and highly efficient manner. I would definitely recommend this agent. (Source : allAgents)
Thank you so much for your recent 5 star google review !!! Best wishes Jamie
5/5
GoogleI used Smart Homes to sell my property. They were great all round. The property was listed within a couple of days. They kept me informed of the progress and secured an offer very quickly. Once I accepted the offer, the sale progression team provided me with weekly updates and communicated with the various parties involved. Wonderful service!PositiveResponsiveness, Quality, Professionalism, Value
Dear Dominika, We are extremely gas hat w could help with the sale of your property, Kind regards, Team Smart Homes
5/5
GoogleJohn R just showed us around a house and was the perfect person to do so. He was very friendly and had a great personality. We really appreciate people like John for his fantastic service and just a great person to be around. All the best
Dear Zain Thank you for your superb feedback I will pass this on to John !! Regards Jamie
5/5
FacebookThe team at smart homes have been brilliant. Amazing service and a big thank you to Senka on the lettings team for all your hard work and help.
We really appreciate the recommendation Amy, thank you😊! Would you mind leaving us a review on our Facebook page?
1/5
GoogleThe staff at smart homes are a joke, nobody listens or cares to any issues or repairs needed to any of their properties. After being broken into it took smart homes over 6 months and numerous phone calls to get a replacement door leaving us with only 1 fire exit. Only seem to be able to speak to a manager to get anywhere. The company is disgraceful, avoid them!! Will never ever go anywhere near them again
Dear Sir, Thank you for your email. I am sorry that you feel that the service you received from Smart Homes did not meet your expectations. We take all comments from clients very seriously and aim to improve our service where we can. I understand from talking to our Property Management team that we reported the issues to your Landlord on the day that the break in was reported and ensured that the property was secure. I understand that we managed to liaise between both you and your landlord to ultimately resolve the issue to your satisfaction. Kind Regards, Sarah Jenkins
5/5
GoogleFrom the very beginning of our journey to sell our home and relocate Smart Homes were with us throughout. Reassuring us in a friendly and professional manner. Suzanne Danter contacted us every week with an update from the start of the process to exchange and completion. We highly recommend Smart Homes.
Dear Alison, Thank you so much for your 5* review and feedback. Firstly, we apologise for the lateness of our response to you. We have passed on your comments to the team who were so happy to assist you. Wishing you all the best for the future. Team Smarthomes
5/5
GoogleThe lady that dealt with my parents house was truly amazing nothing was too much trouble and she ironed out every little problem we faced .. massive round of applause to Debbie Guest thank you for all your help. " superstar "
Thanks Gary I will pass your positive comments on to Debbie and the team
5/5
GoogleGin K at Smart Homes was perfect. I ended up having a long drawn out purchase where my solicitors were rubbish at communicating but Gin contacted me regularly to provide me updates and also assisted with chasing both mine and the vendors solicitors to get things done. Couldn't recommend enough.
Hi Chris, Thank you so much for your 5* review! We will make sure your feedback is passed on to Gin and to the rest of the team. Wishing you all the best. Team Smarthomes
5/5
GooglePurchased my first home recently with Smart Homes, and Charlotte H did our mortgage. She made the complete process so seamless from start to finish. Always on hand for support and guidance. Couldn’t recommend Smart Homes & Charlotte enough. Thank you!
Hi Ross Thank you so much for review in relation to purchasing through Smart Homes and using Charlotte to place the mortgage for you . Best wishes Jamie
5/5
TrustpilotNathan and ryan done a great job
Nathan and ryan done a great job. Thay keep a nice and tidy and was veey friendly.
5/5
GoogleFrom start to finish, smart homes have been amazing! So patient & helpful, every step of the way! Deb especially has been brilliant in such a stressful time! Thankyou so much!
Dear Mandy Thank you so much for your recent review I will certainly pass your comments on to Debbie and the Team Regards Jamie
5/5
GoogleAmazing service from Smart Homes from start to finish. Great valuation, I feel as though they marketed my property very well and they completed the chain within 11 weeks. I was kept up to date whilst the property was on the market with regular calls and a special mention to the after sales team who were on hand & responded to my calls/emails very quickly. Would 100% recommend!PositiveResponsiveness, Quality
Dear Lauren, Thank you for leaving us such a nice review, your kind words are much appreciated. Kind regards, Team Smart Homes
5/5
GoogleI have never dealt with such professional, friendly and lovely people in one company until dealing with smarthomes.. I would fully recommend this company to anyone looking to buy or sell a house. Brilliant service and well done to all the team. You are the Benchmark... Keep it up
Wow Thank you for your wonderful 5 star google review Best wishes Jamie
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Smart Homes's Solihull office has 666 reviews across four platforms: 632 on Google, 17 on Facebook (across the whole business), 2 on Yell, 15 on Trustpilot (across the whole business).
Smart Homes Solihull is rated 4.7 out of 5 across all 666 reviews, and 4.8 out of 5 on Google from 632 reviews.
Smart Homes Solihull, 316 Stratford Road, Shirley, Solihull, B90 3DN.
